Customer Reviews for McNally's Heating and Cooling

4.9

10,047 reviews since May, 2016

(630) 363-9067 · mcnallyhvac.com
Saint Charles, IL 60174

Consumer Review Summary

10,047 reviews since May, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of McNally's Heating and Cooling. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

9,173 out of 9,938 gave 5 stars

Q: Timeliness in responding to your needs:

9,082 out of 9,960 gave 5 stars

Q: Condition of the work area after job completion:

9,343 out of 9,871 gave 5 stars

Q: How likely would you be to use our company again?

9,070 out of 9,929 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

8,891 out of 9,900 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

9,603 out of 9,961 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

9,360 out of 9,913 gave 5 stars

Q: Overall experience with the Service Technician:

9,363 out of 9,868 gave 5 stars

Q: Please rate your overall experience with our company:

9,010 out of 9,869 gave 5 stars

	100% rating 100 by C.R. from Batavia, IL on 05/21/25 Verified Purchase "Your team at the last two engagements was amazing!"
	100% rating 100 by R.P. from Naperville, IL on 05/20/25 Verified Purchase "The crews did a great job! The crews have good attitudes, positive towards me. "
	100% rating 100 by R.P. from Wheaton, IL on 05/19/25 Verified Purchase "Amazing, the technician was super courteous, and he took the time to explain in detail what could have been the cause of the problem. He was honest in letting me know I did not need any repairs and that another company had misinformed me. He only charged for the visit, and I cannot ask for more. Great technician and excellent honest attention."
	100% rating 100 by J.V. from Gilberts, IL on 05/19/25 Verified Purchase "Great company, excellent service. We even bought our HVAC equipment through McNally's and referred two neighbors to them. Those neighbors are now also appreciating McNally's."
	100% rating 100 by J.W. from St Charles, IL on 05/19/25 Verified Purchase "Knowledgeable, professional, courteous. Quickly identified the problem, the new part was delivered to my home (in minutes), and the technician got everything up and running in no time."
	100% rating 100 by C.D. from St. Charles, IL on 05/18/25 Verified Purchase "Thanks for the quick response and for fixing the problem!"
	100% rating 100 by D.R. from St. Charles, IL on 05/17/25 Verified Purchase "Extremely professional and friendly service. "
	97% rating 100 by B.W. from Batavia, IL on 05/16/25 Verified Purchase "The techs were very polite, professional, and addressed all of my questions. The salesperson was also very professional, friendly, and responsive."
	100% rating 100 by T.V. from Camptons Hills, IL on 05/16/25 Verified Purchase "The guys were great for my dryer vent cleaning, thank you! "
	100% rating 100 by T.E. from Naperville, IL on 05/16/25 Verified Purchase "Corey was honest and helpful as always! "

(3,704 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS