Customer Reviews for Ace Air Conditioning & Plumbing

4.9

1,451 reviews since June, 2016

(337) 223-4661 · aceair.net
Pineville, LA 71360

Consumer Review Summary

1,451 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Air Conditioning & Plumbing. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,322 out of 1,436 gave 5 stars

Q: Timeliness in responding to your needs:

1,332 out of 1,440 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,210 out of 1,303 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,196 out of 1,310 gave 5 stars

Q: Condition of the work area after job completion:

1,204 out of 1,424 gave 5 stars

Q: How likely would you be to use our company again?

1,321 out of 1,443 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,303 out of 1,439 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

1,288 out of 1,437 gave 5 stars

	100% rating 100 by L.C. from Lake Charles, LA on 03/27/25 Verified Purchase "I am a returning customer and will definitely use you again when the need arises."
	100% rating 100 by A.K. from Kinder, LA on 03/19/25 Verified Purchase "Your service has been outstanding."
	100% rating 100 by D.T. from Deridder, LA on 03/17/25 Verified Purchase "Ben, the gentleman that I initially contacted with your company, has been awesome. It is such a breath of fresh air to have customer service of this magnitude and someone who explains and treats you like a real customer. I never met the man, but I will drive to his office one day just to shake his hand. I am old-school, and respect and courtesy go a long way with me. I will not use anyone else from now on for my air-conditioning and plumbing needs."
	100% rating 100 by A.C. from Lake Charles, LA on 03/10/25 Verified Purchase "Great service and prompt action! The staff was professional and competent. I have Ace service because they are dependable and efficient."
	100% rating 100 by W.A. from Vinton, LA on 02/11/25 Verified Purchase "I cannot say enough good things about our service. Absolutely excellent."
	100% rating 100 by J.C. from Lake Charles, LA on 02/08/25 Verified Purchase "I love your company and all of your employees. They are great."
	100% rating 100 by K.C. from Lake Charles, LA on 01/21/25 Verified Purchase "Excellent, professional, and prompt. I was impressed with the installation and the time involved."
	100% rating 100 by W.C. from Lake Charles, LA on 01/07/25 Verified Purchase "I've been an ACE customer for years and have no complaints about anything. The entire team from the front office to the techs and the install crew are always polite, knowledgeable, responsive, and prompt, and always make me feel like a valued customer. I love that you keep expanding your services as well and I can't wait for my Jellyfish Lighting to be installed!!"
	100% rating 100 by R.G. from Lake Charles, LA on 12/27/24 Verified Purchase "My experience with Ace was wonderful!"
	100% rating 100 by M.G. from Sulphur, LA on 12/20/24 Verified Purchase "Completely satisfied with the sales rep and the installation guys. The job took less time than I was told. "

(500 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS