Customer Reviews for Ace Air Conditioning & Plumbing

4.9

1,508 reviews since June, 2016

(337) 223-4661 · aceair.net
Pineville, LA 71360

Consumer Review Summary

1,508 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Air Conditioning & Plumbing. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,374 out of 1,493 gave 5 stars

Q: Timeliness in responding to your needs:

1,385 out of 1,497 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,262 out of 1,360 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,247 out of 1,367 gave 5 stars

Q: Condition of the work area after job completion:

1,253 out of 1,480 gave 5 stars

Q: How likely would you be to use our company again?

1,375 out of 1,500 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,356 out of 1,496 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

1,340 out of 1,494 gave 5 stars

	100% rating 100 by D.B. from Lake Charles, LA on 09/14/25 Verified Purchase "The technician was super, as was the estimator. Great people! "
	100% rating 100 by P.D. from Lake Charles, LA on 09/03/25 Verified Purchase "Everyone at your company is top-notch--from the answering service to the service group."
	100% rating 100 by K.W. from Lake Charles, LA on 08/20/25 Verified Purchase "I've signed a maintenance agreement with Ace and in a timely manner they have checked my electrical, plumbing and AC. I also had a dehumidifier installed in my closed foam attic. Everyone has been very helpful and the communication has been stellar!! Customer service is a 5 star rating. "
	97% rating 100 by C.P. from Lake Charles, LA on 08/19/25 Verified Purchase "During the course of this purchase, I had the opportunity to deal with Parker, Josh, Jeff, Zeke, Jacori, Chris, and Derrick. My contact with each was pleasant. I was impressed by their knowledge and their willingness to discuss any questions I had. This is not my first experience with Ace, as I’ve been a customer since 1986. I’ve always been pleased with the work and my treatment from each of the technicians that I’ve seen."
	100% rating 100 by G.J. from Lake Charles, LA on 08/18/25 Verified Purchase "Being easy to do business with is a hallmark of any great company, and I have to tell you, you nailed this one. Communication is the next key, and you nailed that one as well. Quality of work, and Nailed that one too, I would feel very comfortable referring any of my friends and family to your company!"
	100% rating 100 by P.F. from Dequincy, LA on 07/30/25 Verified Purchase "Very professional."
	100% rating 100 by S.F. from Jennings, LA on 07/23/25 Verified Purchase "The job was done the right way, as to what I actually had before. Did a good job at explaining how the unit works. Installation was the next day didn't have to wait. All of my calls were returned in a timely manner. Salesman and Installation personnel were respectful and nice."
	100% rating 100 by C.G. from Lake Charles, LA on 07/13/25 Verified Purchase "Excellent installation team of Logan and Denton. I particularly appreciate Hayden for the details he provided."
	84% rating 100 by D.M. from Sulphur, LA on 07/09/25 Verified Purchase "Been a customer since 2020 and have always been given prompt, professional, and courteous service. Just recently had a new HVAC system installed. The crew came out and was done in a matter of a few hours. "
	100% rating 100 by C.M. from Lake Charles, LA on 07/08/25 Verified Purchase "Outstanding service from start to finish with the installation of our new unit! Sales Representative Joe was very informed and talked us through every step of the process. Our installer, Michael, as well as his assistant, was very professional and efficient. They both were very respectful of our home and cleaned up after themselves. "

(524 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS