VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ace Cooling, Heating, Plumbing & Electrical
97.138283751074 100
4.9

1,602 reviews since June, 2016

Ace Cooling, Heating, Plumbing & Electrical
(337) 223-4661 ยท
Pineville, LA 71360

Consumer Review Summary

1,602 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Cooling, Heating, Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,463 out of 1,587 gave 5 stars

Q: Timeliness in responding to your needs:

1,472 out of 1,591 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,353 out of 1,454 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,338 out of 1,461 gave 5 stars

Q: Condition of the work area after job completion:

1,337 out of 1,574 gave 5 stars

Q: How likely would you be to use our company again?

1,465 out of 1,594 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,446 out of 1,590 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

1,428 out of 1,588 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Sulphur, LA on Verified Purchase
"Excellent service. Brennen, Martin, and the 2 installers were so friendly and professional. "
100% rating 100 from Lake Charles, LA on Verified Purchase
"The technicians and the installers were very professional and hardworking. They did a wonderful job of removing and installing a complete HVAC(air/heat system). The system works beautifully."
100% rating 100 from Dry Creek, LA on Verified Purchase
"Wonderful!"
100% rating 100 from Lake Charles, LA on Verified Purchase
"The salesperson Hayden was very professional and knowledgeable. He explained everything and answered all our questions. Total professional!"
100% rating 100 from Sulphur, LA on Verified Purchase
"All good! The job was done right and a lot quicker than I expected. "
100% rating 100 from Sulphur, LA on Verified Purchase
"Everyone I have dealt with at ACE has been absolutely wonderful. We had to have our indoor and outdoor units changed. Called multiple times afterwards for a few minor tweaks. There was never a long wait. Everyone was respectful and kind. I will always recommend ACE! "
100% rating 100 from Ragley, LA on Verified Purchase
"Excellent, thank you!"
100% rating 100 from Deridder, LA on Verified Purchase
" They did a great job and were kind, respectful, and left no mess. They are very smart. I have already told my friends to use you all. Thank you, and God Bless you all! Be safe! "
100% rating 100 from Lake Charles, LA on Verified Purchase
"Every person on this installation job was so kind. They knew exactly what to do. "
100% rating 100 from Lake Charles, LA on Verified Purchase
"I have been pleased with all of my experiences with your people. Joe was so kind and attentive to detail that I did not even shop other companies when I decided to put in a new unit. Michael and his helper were very efficient and professional. Please relay my satisfaction to them both."
(548 Remaining)