VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ace Air Conditioning
96.590383726306 100
4.9

806 reviews since June, 2016

Ace Air Conditioning
(337) 477-4530 ·
Lake Charles, LA 70607

Consumer Review Summary

806 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
9%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

724 out of 798 gave 5 stars

Q: Timeliness in responding to your needs:

737 out of 800 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

623 out of 669 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

599 out of 672 gave 5 stars

Q: Condition of the work area after job completion:

650 out of 788 gave 5 stars

Q: How likely would you be to use our company again?

714 out of 801 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

713 out of 798 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

692 out of 795 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
94% rating 100 from Lake Charles, LA on Verified Purchase
"Everyone was great and the quality of work was outstanding. I recommend you every time I get the chance. "
100% rating 100 from Lake Charles, LA on Verified Purchase
"Tim took great care of my home! "
100% rating 100 from Iowa, LA on Verified Purchase
"We were very pleased with our experience with Ace Air Conditioning. Our original unit was installed by Ace 13 yrs ago and we have little to no trouble with it. So it was a no brainer to use Ace to install our new unit after Hurricane Laura decided she needed our outside unit more than we needed it. The job was done quickly and the 2 techs were friendly and explained everything to us. We will definitely recommend Ace Air Conditioning to everyone for AC work."
97% rating 100 from Lake Charles, LA on Verified Purchase
"Such a pleasure to work with!"
100% rating 100 from Sulphur, LA on Verified Purchase
"Quality of work, and honesty."
100% rating 100 from Lake Charles, LA on Verified Purchase
"Awesome!"
100% rating 100 from Lake Charles, LA on Verified Purchase
"Through our many years of being a customer of Ace, we have always been pleased with the service and professionalism. Thanks for your quick service."
100% rating 100 from Lake Charles, LA on Verified Purchase
"Terrible weather conditions while workers were installing the unit, but they stayed with it. They did a fantastic job. AC is working great. Thanks! "
91% rating 100 from Lake Charles, LA on Verified Purchase
"Great folks making Lake Charles strong again!"
97% rating 100 from Lake Charles, LA on Verified Purchase
"As usual, completely satisfied."
(218 Remaining)