VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ace Air Conditioning
96.974299065421 100
4.9

1,338 reviews since June, 2016

Ace Air Conditioning
(337) 223-4661 ·
Pineville, LA 71360

Consumer Review Summary

1,338 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,218 out of 1,323 gave 5 stars

Q: Timeliness in responding to your needs:

1,223 out of 1,327 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,103 out of 1,191 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,092 out of 1,198 gave 5 stars

Q: Condition of the work area after job completion:

1,101 out of 1,311 gave 5 stars

Q: How likely would you be to use our company again?

1,211 out of 1,330 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,196 out of 1,327 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

1,183 out of 1,325 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lake Charles, LA on Verified Purchase
"Overall wonderful experience!"
100% rating 100 from Sulphur, LA on Verified Purchase
"Very professional and friendly. Explained what they were doing and why. When they were finished installing the inside unit, they cleaned and vacuumed the air intake and you could not even tell there had been any work done in my hall. It was a pleasure for Christian and Matt to install my unit. Thank you so much for Ace to be my partner."
97% rating 100 from Lake Charles, LA on Verified Purchase
"All of the crew’s plumbers and air conditioning techs did a very good job!"
100% rating 100 from Iowa, LA on Verified Purchase
"Everyone I talked to is very knowledgeable in the products they sell. They answered all my questions when it came to products/warranties. "
100% rating 100 from Lake Charles, LA on Verified Purchase
"We are very pleased with the service. The technicians were very professional, courteous, knowledgeable, and worked hard. They explained the process thoroughly. We highly appreciate and recommend your services. "
100% rating 100 from Lake Charles, LA on Verified Purchase
"The Service Tech, Hayden, recommended that we replace the ductwork in the attic for our unit We scheduled the job and Chris and Matthew came on March 4 to take out the old air ducts and put in the new ones. They were very pleasant and professional. We are very pleased with the work and that they cleaned up everything after they finished. We couldn't be more pleased."
100% rating 100 from Welsh, LA on Verified Purchase
"Very friendly. Very respectful and very clean. They answered the questions I had."
100% rating 100 from Lake Charles, LA on Verified Purchase
"I have had excellent service from ACE. All employees including office workers, and sales reps. and technicians have been polite prompt knowledgeable. Hopefully, this great service will continue. Thanks!"
100% rating 100 from Ragley, LA on Verified Purchase
"The installing of the new AC/HVAC system was done in a very timely manner. The two men worked hard and made sure everything was working in good order before leaving. The sales rep. knew his business and did an excellent job as well."
94% rating 100 from Lake Charles, LA on Verified Purchase
"I’d like to personally thank each and every individual HVAC technician who has provided such excellent service! They were very friendly and personable. They explained the products and services very clearly. My wife and I are very thankful for the company. When we were experiencing problems with our old AC system and furnace, your guys showed up in a timely manner and resolved the issues. Shout out to Jeff, Brennan, Brent, Cameron, Michael, and Tyler Hagan. I enjoyed meeting each one of them. Many thanks!"
(456 Remaining)