Customer Reviews for Ace Air Conditioning

Ace Air Conditioning

4.9

849 reviews since June, 2016

(337) 477-4530 · aceair.net
Lake Charles, LA 70607

Consumer Review Summary

849 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Air Conditioning. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

766 out of 841 gave 5 stars

Q: Timeliness in responding to your needs:

776 out of 843 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

664 out of 712 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

641 out of 715 gave 5 stars

Q: Condition of the work area after job completion:

688 out of 831 gave 5 stars

Q: How likely would you be to use our company again?

753 out of 844 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

751 out of 841 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

733 out of 838 gave 5 stars

	97% rating 100 by G.C. from Lake Charles, LA on 02/23/21 Verified Purchase "Great job meeting our needs while in high demand, due to hurricane."
	100% rating 100 by M.T. from Lake Charles, LA on 02/16/21 Verified Purchase "You were very patient with me and not pushy. Keep up your excellence. Thanks for the cookies!"
	100% rating 100 by S.A. from Lake Charles, LA on 02/16/21 Verified Purchase "Appreciated the pre-introduction of the service technician with a photo via text."
	100% rating 100 by O.F. from Lake Charles, LA on 02/04/21 Verified Purchase "I really appreciate the timely response to my needs when I first called the company and again they came just as fast. The team comes in and does a fantastic job and cleans up my house of loose insulation. Thank you for being qualified."
	100% rating 100 by J.A. from Sulphur, LA on 02/03/21 Verified Purchase "Ace Air Conditioning is outstanding! Anytime I have had to call for any issue, they have been here quickly."
	100% rating 100 by C.R. from Lake Charles, LA on 01/27/21 Verified Purchase "Everyone in your group that I spoke with was friendly, reliable, knowledgeable & helpful. I have already recommended Ace AC to others due to your high standards of response, workmanship & knowledge. Thank you for all of the above. "
	97% rating 100 by R.P. from Lake Charles, LA on 01/20/21 Verified Purchase "Ace Air Conditioning did everything they said they would do. They texted me when they were coming they sent emails and actually showed up on time. They were by far the most professional AC company we talked to."
	100% rating 100 by G.S. from Lake Charles, LA on 01/19/21 Verified Purchase "Won't use anyone else. Your employees are always friendly and professional!"
	100% rating 100 by J.S. from Iowa, LA on 01/12/21 Verified Purchase "Appreciate the service and the job that Ace performed for me. "
	100% rating 100 by T.F. from Lake Charles, LA on 01/08/21 Verified Purchase "The employees are always knowledgeable and courteous! "

(233 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS