VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ace Cooling, Heating, Plumbing & Electrical
97.137731387099 100
4.9

1,534 reviews since June, 2016

Ace Cooling, Heating, Plumbing & Electrical
(337) 223-4661 ·
Pineville, LA 71360

Consumer Review Summary

1,534 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Cooling, Heating, Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,399 out of 1,519 gave 5 stars

Q: Timeliness in responding to your needs:

1,409 out of 1,523 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,287 out of 1,386 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,272 out of 1,393 gave 5 stars

Q: Condition of the work area after job completion:

1,277 out of 1,506 gave 5 stars

Q: How likely would you be to use our company again?

1,400 out of 1,526 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,381 out of 1,522 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

1,364 out of 1,520 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lake Charles, LA on Verified Purchase
"Your repair team (new ductwork) installed the system correctly. The repair technician (Colin) was the best I've ever done business with; he is technically superior and is good with your customers! "
100% rating 100 from Lake Charles, LA on Verified Purchase
"Ace is the company we have always used and will continue to use. The personnel there do the best job!"
100% rating 100 from Iowa, LA on Verified Purchase
"Salesperson Joe was great and explained everything. The guys who put the system in were very nice and knowledgeable about the unit"
100% rating 100 from Lake Charles, LA on Verified Purchase
"Tim is so knowledgeable. We have known and trusted him for almost 20 years. "
100% rating 100 from Lake Charles, LA on Verified Purchase
"My wife and I are very happy with the experience we had with your company. We hope our new unit and your company serve us well for many years to come. "
100% rating 100 from Lake Charles, LA on Verified Purchase
"The technician was super, as was the estimator. Great people! "
100% rating 100 from Lake Charles, LA on Verified Purchase
"Everyone at your company is top-notch--from the answering service to the service group."
100% rating 100 from Lake Charles, LA on Verified Purchase
"I've signed a maintenance agreement with Ace and in a timely manner they have checked my electrical, plumbing and AC. I also had a dehumidifier installed in my closed foam attic. Everyone has been very helpful and the communication has been stellar!! Customer service is a 5 star rating. "
97% rating 100 from Lake Charles, LA on Verified Purchase
"During the course of this purchase, I had the opportunity to deal with Parker, Josh, Jeff, Zeke, Jacori, Chris, and Derrick. My contact with each was pleasant. I was impressed by their knowledge and their willingness to discuss any questions I had. This is not my first experience with Ace, as I’ve been a customer since 1986. I’ve always been pleased with the work and my treatment from each of the technicians that I’ve seen."
100% rating 100 from Lake Charles, LA on Verified Purchase
"Being easy to do business with is a hallmark of any great company, and I have to tell you, you nailed this one. Communication is the next key, and you nailed that one as well. Quality of work, and Nailed that one too, I would feel very comfortable referring any of my friends and family to your company!"
(529 Remaining)