Customer Reviews for Ace Air Conditioning & Plumbing

4.9

1,465 reviews since June, 2016

(337) 223-4661 · aceair.net
Pineville, LA 71360

Consumer Review Summary

1,465 reviews since June, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Air Conditioning & Plumbing. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,335 out of 1,450 gave 5 stars

Q: Timeliness in responding to your needs:

1,346 out of 1,454 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,224 out of 1,317 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,209 out of 1,324 gave 5 stars

Q: Condition of the work area after job completion:

1,218 out of 1,438 gave 5 stars

Q: How likely would you be to use our company again?

1,334 out of 1,457 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,315 out of 1,453 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

121 out of 124 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

113 out of 123 gave 5 stars

Q: Overall experience with the Service Technician:

115 out of 121 gave 5 stars

Q: Please rate your overall experience with our company:

1,301 out of 1,451 gave 5 stars

	100% rating 100 by B.S. from Deridder, LA on 05/08/25 Verified Purchase "Everything was great from the salesman to the installer to the completion. I would highly recommend Ace A/C and Plumbing!"
	100% rating 100 by T.K. from Lake Charles, LA on 05/08/25 Verified Purchase "Awesome service!"
	100% rating 100 by S.H. from Sulphur, LA on 04/29/25 Verified Purchase "Jeff, Mike, and Cory were the ones with whom I had interaction, and they were above reproach!"
	91% rating 100 by M.S. from Iowa, LA on 04/26/25 Verified Purchase "Good job! "
	100% rating 100 by K.F. from Iowa, LA on 04/22/25 Verified Purchase "Everyone was very respectful and not only performed their job but were always willing to provide that lagniappe and extra effort to make sure we had the best experience possible! "
	100% rating 100 by L.C. from Lake Charles, LA on 03/27/25 Verified Purchase "I am a returning customer and will definitely use you again when the need arises."
	100% rating 100 by A.K. from Kinder, LA on 03/19/25 Verified Purchase "Your service has been outstanding."
	100% rating 100 by D.T. from Deridder, LA on 03/17/25 Verified Purchase "Ben, the gentleman that I initially contacted with your company, has been awesome. It is such a breath of fresh air to have customer service of this magnitude and someone who explains and treats you like a real customer. I never met the man, but I will drive to his office one day just to shake his hand. I am old-school, and respect and courtesy go a long way with me. I will not use anyone else from now on for my air-conditioning and plumbing needs."
	100% rating 100 by A.C. from Lake Charles, LA on 03/10/25 Verified Purchase "Great service and prompt action! The staff was professional and competent. I have Ace service because they are dependable and efficient."
	100% rating 100 by W.A. from Vinton, LA on 02/11/25 Verified Purchase "I cannot say enough good things about our service. Absolutely excellent."

(505 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS