96.426811237063 100
4.8

469 reviews since July, 2016

Hawkins Heating and Air Conditioning
757-498-1323 ·
Virginia Beach, VA 23462

Consumer Review Summary

469 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hawkins Heating and Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

393 out of 445 gave 5 stars

Q: Timeliness in responding to your needs:

403 out of 446 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

15 out of 15 gave 5 stars

Q: Communication and follow-up from the Salesperson:

15 out of 16 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

15 out of 16 gave 5 stars

Q: Condition of the work area after job completion:

411 out of 442 gave 5 stars

Q: How likely would you be to use our company again?

402 out of 448 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

397 out of 448 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

418 out of 446 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

398 out of 444 gave 5 stars

Q: Overall experience with the Service Technician:

405 out of 444 gave 5 stars

Q: Please rate your overall experience with our company:

397 out of 448 gave 5 stars