VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Lutes Heating And Air Conditioning
97.454601551481 100
4.9

1,280 reviews since July, 2016

Lutes Heating And Air Conditioning
574-272-0538 ·
Granger, IN 46530

Consumer Review Summary

1,280 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lutes Heating And Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,151 out of 1,264 gave 5 stars

Q: Timeliness in responding to your needs:

1,128 out of 1,269 gave 5 stars

Q: Condition of the work area after job completion:

1,187 out of 1,254 gave 5 stars

Q: How likely would you be to use our company again?

1,194 out of 1,267 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,167 out of 1,267 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,192 out of 1,260 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,172 out of 1,258 gave 5 stars

Q: Overall experience with the Service Technician:

1,162 out of 1,242 gave 5 stars

Q: Please rate your overall experience with our company:

1,168 out of 1,263 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from South Bend, IN on Verified Purchase
"Everyone seems friendly, honest, and professional. The salesman, Dave, kept me informed and was available to answer any questions or concerns and followed up afterwards to make sure I was happy. Installation went smoothly. The guys did a great job! "
100% rating 100 from Elkhart North, IN on Verified Purchase
"We've had nothing but good results with our heating and A/C units. Your service tech. came over on the first checkup and was very knowledgeable. "
100% rating 100 from Granger, IN on Verified Purchase
"Reliable and professional. "
100% rating 100 from Granger, IN on Verified Purchase
"Great service!!"
100% rating 100 from Mishawaka, IN on Verified Purchase
"Douglas was our service technician, he was on time, very polite and professional. "
100% rating 100 from Granger, IN on Verified Purchase
"Thank you so much! Having a hot shower is amazing! "
100% rating 100 from Elkhart North, IN on Verified Purchase
"Excellent from start to finish! Very professional and efficient. "
92% rating 100 from South Bend, IN on Verified Purchase
"The service technician was great. We hope he comes again. "
100% rating 100 from Granger, IN on Verified Purchase
"I buy a service contract every year because it takes the responsibility off me to remember to get the furnace/AC serviced. Lutes calls me to schedule every Fall and Spring -- it's so helpful. And when Rob comes to service our HVAC it is like seeing an old friend. He takes time, sometimes hours, to clean and inspect every aspect of our system. I strongly recommend Lutes -- could not be happier."
100% rating 100 from Granger, IN on Verified Purchase
"Great job, excellent service, wonderful staff!"
(491 Remaining)