VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Lutes Heating And Air Conditioning
97.835262904004 100
4.9

468 reviews since July, 2016

Lutes Heating And Air Conditioning
574-272-0538 ·
Granger, IN 46530

Consumer Review Summary

468 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lutes Heating And Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

416 out of 460 gave 5 stars

Q: Timeliness in responding to your needs:

405 out of 462 gave 5 stars

Q: Condition of the work area after job completion:

437 out of 457 gave 5 stars

Q: How likely would you be to use our company again?

437 out of 464 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

426 out of 465 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

445 out of 465 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

428 out of 457 gave 5 stars

Q: Overall experience with the Service Technician:

424 out of 452 gave 5 stars

Q: Please rate your overall experience with our company:

428 out of 464 gave 5 stars

FEATURED COMMENTS
100% rating 100 from South Bend, IN on Verified Purchase
"This is my 3rd furnace from Lutes. The first 2 were excellent. Never any service problems. I have no reason to change to another company for my heating & cooling needs."
100% rating 100 from South Bend, IN on Verified Purchase
"Once again, Tony solved the problem. Working on a future plan as well. I have total faith in your work and your honesty. Thank you"
100% rating 100 from Granger, IN on Verified Purchase
"Great service& technician! Give him a bonus!"
100% rating 100 from South Bend, IN on Verified Purchase
"My experience with company, owner and crew was top notch. They put me at ease over a very concerning gas leak situation. They did an excellent job. They saved me money. They were very quick to address everything and stayed on task to the last. Thanks again !"
100% rating 100 from Granger, IN on Verified Purchase
"The two men were very knowledgeable about cleaning ducts. They took time to answer my questions. They were personable and efficient, really knew what they were doing. "
100% rating 100 from Granger, IN on Verified Purchase
"We have been very satisfied with the service and have often recommended to others!"
94% rating 100 from New Carlisle, IN on Verified Purchase
"Enjoy doing business with Lutes. I have not had a bad experience with them & their employees are professional and competent. "
100% rating 100 from South Bend, IN on Verified Purchase
"Dustin and Kenny are top-notch installers! They gave me a time when they'd be done and they were!!! Very courteous and helpful even taking the time to show me where the filter is located and how to operate my new thermostat. Paul even stopped by to make sure I was satisfied...what more can you ask for ?"
100% rating 100 from Granger, IN on Verified Purchase
"you have been out twice now. been very happy both times."
100% rating 100 from South Bend, IN on Verified Purchase
"I would like you to know how impressed with your company I am, from the lady answering the phone, to the workman, and my first impression when the boss came to my home. He immediately knew what was wrong, was kind and professional. I will sign up for your yearly agreement, I will tell other people. And to top it off you pick people to work for you who have a good deposition also."
(195 Remaining)