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Lutes Heating And Air Conditioning
97.492575917233 100
4.9

1,178 reviews since July, 2016

Lutes Heating And Air Conditioning
574-272-0538 ·
Granger, IN 46530

Consumer Review Summary

1,178 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lutes Heating And Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,060 out of 1,164 gave 5 stars

Q: Timeliness in responding to your needs:

1,038 out of 1,168 gave 5 stars

Q: Condition of the work area after job completion:

1,092 out of 1,154 gave 5 stars

Q: How likely would you be to use our company again?

1,098 out of 1,165 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,073 out of 1,165 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,098 out of 1,160 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,079 out of 1,158 gave 5 stars

Q: Overall experience with the Service Technician:

1,069 out of 1,143 gave 5 stars

Q: Please rate your overall experience with our company:

1,076 out of 1,162 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
91% rating 100 from Mishawaka, IN on Verified Purchase
"I appreciated the company following up on the service plan and delivering the service with no hidden costs. "
100% rating 100 from Granger, IN on Verified Purchase
"Customer Service and Communication from the office for scheduling and follow up was Excellent. Problem diagnostics work performed and explanation of service completed by Doug (service technician) was outstanding. His customer skills are great."
100% rating 100 from Granger, IN on Verified Purchase
"Lutes Heating and Air Conditioning is a top notch company. If you are looking for a company with integrity, professionalism, and know how you will find all that in the employees at Lutes. Thanks for all your help and look forward to doing business with you for a long time."
100% rating 100 from South Bend, IN on Verified Purchase
"Very good experience, fast, friendly and reasonably priced."
100% rating 100 from South Bend, IN on Verified Purchase
"Tony was friendly, professional, and knowledgeable. He only gave us an estimate, so I can't rate the job after completion, but he did your company proud, as did the phone operators I spoke with. Bravo!"
100% rating 100 from Granger, IN on Verified Purchase
"I have never had a bad experience with Lutes. All technicians are professional, friendly, and on time."
100% rating 100 from Mishawaka, IN on Verified Purchase
"Always great guys who are knowledgeable and friendly!"
100% rating 100 from Granger, IN on Verified Purchase
"Great company and technician."
100% rating 100 from Mishawaka, IN on Verified Purchase
"I was very impressed with the quality of work and the knowledge they had of my furnace. The fast turn around of replacing the fan was a job well done. Thanks again John!"
100% rating 100 from Elkhart, IN on Verified Purchase
"Lutes Heating and Air was such a blessing to our family our furnace suddenly went out following the extreme temps a few days prior, Lutes sent Tony out right away, they not only honored the offer that had expired over the weekend for free service calls to veterans but Tony worked for three hours straight determined to get our super old furnace up and running, in the end, we needed a new furnace, but he literally tried everything possible. After putting a new roof on last year it just was not an expense we had planned on but Lutes worked with us and we were able to get a new furnace with no interest and they had our heat up and running to our surprise three days before they had us scheduled! I looked outside and Dustin and his team of guys pulled up and worked like crazy to tear out our old furnace and install a new one right before the negative temps started up again. Our two boys were so excited and relieved to see all of the trucks when we pulled in from school! I cannot say enough positive things about our experience, these guys have hearts of gold and are the hardest most diligent workers. Your kindness and generosity meant so much to our family, thank you!"
(462 Remaining)