Customer Reviews for Lutes Heating And Air Conditioning

4.9

973 reviews since July, 2016

574-272-0538 · lutesheating.com
Granger, IN 46530

Consumer Review Summary

973 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lutes Heating And Air Conditioning. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

881 out of 962 gave 5 stars

Q: Timeliness in responding to your needs:

859 out of 965 gave 5 stars

Q: Condition of the work area after job completion:

908 out of 954 gave 5 stars

Q: How likely would you be to use our company again?

909 out of 960 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

888 out of 961 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

911 out of 959 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

899 out of 956 gave 5 stars

Q: Overall experience with the Service Technician:

891 out of 946 gave 5 stars

Q: Please rate your overall experience with our company:

891 out of 957 gave 5 stars

	100% rating 100 by c.w. from South Bend, IN on 08/09/18 Verified Purchase "You really saved my life by fixing my air conditioner. I am so grateful to you for helping me in my time of need. I am looking forward to working with you on a furnace this winter. What your company did that day by offering your services to the community for free will never be forgotten by me. I tell everyone how awesome you guys are every chance I get. I will never trust a company more than I trust you. Thank you again for getting me through the awful heat waves."
	100% rating 100 by S.N. from Granger, IN on 08/07/18 Verified Purchase "Good job. You did exactly what I wanted with nothing more and nothing less. I had a competitor before this and they did not do the job. I called you after they failed. I will stick with you guys."
	100% rating 100 by B.R. from Elkhart North, IN on 08/03/18 Verified Purchase "A very professional company and staff, I will surely spread the word about your companies service and courteous technician."
	100% rating 100 by C.E. from Granger, IN on 07/31/18 Verified Purchase "I was pleased with the service I received. The specialist explained what was wrong with the AC and how to prevent the same issue in the future. I opted for the service maintenance program because of this reason. "
	100% rating 100 by G.S. from Osceola, IN on 07/28/18 Verified Purchase "Neat, courteous and professional."
	100% rating 100 by K.G. from Granger, IN on 07/24/18 Verified Purchase "Would not use any other company, have talked about you to my friends."
	100% rating 100 by S.S. from South Bend, IN on 07/23/18 Verified Purchase "Fast service, friendly people, I have always had good experiences with your company."
	100% rating 100 by T.G. from Granger, IN on 07/22/18 Verified Purchase "Timely and good work."
	100% rating 100 by D.S. from Osceola, IN on 07/22/18 Verified Purchase "Lutes again responded to our needs with quick service. The technicians that service our HVAC needs are always courteous and professional."
	100% rating 100 by T.G. from South Bend, IN on 07/22/18 Verified Purchase "The service tech was very honest and informative. "

(395 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS