VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Lutes Heating And Air Conditioning
97.516888325945 100
4.9

1,069 reviews since July, 2016

Lutes Heating And Air Conditioning
574-272-0538 ·
Granger, IN 46530

Consumer Review Summary

1,069 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lutes Heating And Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

964 out of 1,056 gave 5 stars

Q: Timeliness in responding to your needs:

938 out of 1,059 gave 5 stars

Q: Condition of the work area after job completion:

990 out of 1,049 gave 5 stars

Q: How likely would you be to use our company again?

994 out of 1,056 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

971 out of 1,056 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

997 out of 1,053 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

981 out of 1,051 gave 5 stars

Q: Overall experience with the Service Technician:

975 out of 1,041 gave 5 stars

Q: Please rate your overall experience with our company:

976 out of 1,053 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Elkhart, IN on Verified Purchase
"Steve, Paul, Dustin, and Cody were excellent to work with and always are!! Great work, fellas. Appreciate it greatly. "
100% rating 100 from Edwardsburg, MI on Verified Purchase
"I appreciated the honesty of Tony when he came to evaluate my old furnace. He told me that fixing the problem with the heat exchanger was possible but it would only be a temporary fix and the problem would continue to occur. His recommendation that the furnace be replaced only supported what I suspected would be needed. The day of the installation Aaron and Caleb arrived timely and showed amazing professionalism throughout the installation and were very helpful in walking me thru how to work the system. I couldn't have asked for a better experience. "
100% rating 100 from South Bend, IN on Verified Purchase
"Prompt and thorough service."
100% rating 100 from Granger, IN on Verified Purchase
"Great job!"
100% rating 100 from Granger, IN on Verified Purchase
"Excellent service!"
100% rating 100 from Elkhart, IN on Verified Purchase
"We are really happy with Lutes! Wonderful customer service. Would highly recommend to others. We will be buying a service agreement. Thanks Lutes!!!"
100% rating 100 from South Bend, IN on Verified Purchase
"Lutes has been a great company for our home. They are very fair and complete all work to perfection. I would highly recommend this company. Thank you. "
100% rating 100 from Cassopolis, MI on Verified Purchase
"All the techs have been very professional and informative. I appreciate their honesty and integrity. "
100% rating 100 from Granger, IN on Verified Purchase
"Great to have a real person answer the phone and able to help and/or answer questions. The service techs were courteous, knowledgeable and kept me informed of everything. No high-pressure sales, just information. The install techs were very respectful of my home and explained everything. Even though I peppered them with questions, they took the time to answer them all and no bad language. I appreciated that. Overall, it was a great experience and I would recommend Lutes to anyone."
100% rating 100 from Granger, IN on Verified Purchase
"The service we had at 3 homes in 2 days was great. We are pleased with Lutes and will be using you when the need comes up. Thank you!"
(425 Remaining)