Customer Reviews for Gordon's Heating and Air LLC

4.9

452 reviews since July, 2016

(912) 826-6380 · gordonsheatingandair.com
EDEN, GA 31307

Consumer Review Summary

452 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Gordon's Heating and Air LLC. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

419 out of 440 gave 5 stars

Q: Timeliness in responding to your needs:

375 out of 402 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

170 out of 176 gave 5 stars

Q: Communication and follow-up from the Salesperson:

124 out of 136 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

173 out of 178 gave 5 stars

Q: Condition of the work area after job completion:

401 out of 430 gave 5 stars

Q: How likely would you be to use our company again?

414 out of 438 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

378 out of 399 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

257 out of 270 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

253 out of 267 gave 5 stars

Q: Overall experience with the Service Technician:

251 out of 266 gave 5 stars

Q: Please rate your overall experience with our company:

368 out of 393 gave 5 stars

	100% rating 100 by P.C. from Savannah, GA on 03/18/25 Verified Purchase "Excellent from technological knowledge to promptness to being careful with surroundings."
	95% rating 100 by T.G. from Savannah, GA on 03/02/25 Verified Purchase "The service leading up to the decision to replace the system was excellent. The installation team did an excellent job. I will recommend your company in the future."
	100% rating 100 by D.M. from Guyton, GA on 11/14/24 Verified Purchase "We were very pleased with the promptness and service. Thank you."
	100% rating 100 by B.B. from Richmond Hill, GA on 10/12/24 Verified Purchase "Gordon's has always provided outstanding customer service, from the office to the technicians at our home. Every single person we have communicated with over the years has been nothing short of who we would like to be neighbors with. We depend on your team and have recommended you many times. Thank you for your consistency in excellent customer service and friendliness."
	100% rating 100 by R.N. from Savannah, GA on 09/17/24 Verified Purchase "Very courteous and hard working."
	100% rating 100 by L.H. from Springfield, GA on 08/20/24 Verified Purchase "Gordon’s Heating and Air did a fantastic job installing our new AC unit. They also installed it in a very timely manner."
	100% rating 100 by M.O. from Rincon, GA on 06/26/24 Verified Purchase "We appreciate your team's courtesy, professionalism, and the company's personal touch."
	100% rating 100 by M.K. from Rincon, GA on 06/25/24 Verified Purchase "My wife and I were very pleased with the entire process. We plan to continue to utilize Gordon's for our HVAC needs."
	100% rating 100 by L.P. from Richmond Hill, GA on 06/21/24 Verified Purchase "Excellent!"
	100% rating 100 by R.H. from Meldrim, GA on 06/03/24 Verified Purchase "Very friendly and professional. I always use Gordon's and recommend them to family and friends."

(163 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS