VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
A. Johnson Plumbing & Heating, Inc.
95.09185480301 100
4.8

1,026 reviews since July, 2016

A. Johnson Plumbing & Heating, Inc.
(518) 581-9776 ·
Gloversville, NY 12078

Consumer Review Summary

1,026 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of A. Johnson Plumbing & Heating, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

886 out of 1,001 gave 5 stars

Q: Timeliness in responding to your needs:

841 out of 1,011 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

95 out of 107 gave 5 stars

Q: Communication and follow-up from the Salesperson:

87 out of 107 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

102 out of 105 gave 5 stars

Q: Condition of the work area after job completion:

913 out of 997 gave 5 stars

Q: How likely would you be to use our company again?

866 out of 1,007 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

835 out of 1,011 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

835 out of 904 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

813 out of 895 gave 5 stars

Q: Overall experience with the Service Technician:

810 out of 893 gave 5 stars

Q: Please rate your overall experience with our company:

835 out of 998 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Galway, NY on Verified Purchase
"The entire team at A Johnson from start to finish was amazing throughout our entire process. They have incredibly helpful and knowledgeable professionals on hand! We couldn't express how happy we are with everything they did for us. We had heat in one day... Our new home is now warm and offically home! Thank you so much to everybody at A Johnson!! "
100% rating 100 from Ballston Spa, NY on Verified Purchase
"From estimates to installation the furnace install was top notch. The installers were awesome. They did a great job quickly and professionally. They left zero mess behind and went above and beyond all during the install. I highly recommend your company to all who are looking for great knowledge with timely service. Thank you for keeping my family warm."
100% rating 100 from Gloversville, NY on Verified Purchase
"Everything was done in a timely manner. Was very satisfied."
100% rating 100 from Broadalbin, NY on Verified Purchase
"From the time we made the call to the office. The staff was pleasant and very knowledgeable about the call. From the first technician, salesperson, and installer. Pleasant, knowledgeable, explain the equipment, and warranty. Wonderful experience. "
100% rating 100 from Canajoharie, NY on Verified Purchase
"Excellent company The whole team is professional and knowledgeable from the first phone call to the end. And the cookies were excellent too!"
100% rating 100 from Gloversville, NY on Verified Purchase
"I have already actually referred your company to others. Thank you again for satisfying all of my heating/plumbing/air conditioner needs. Thank you for the cookies too!"
100% rating 100 from Gloversville, NY on Verified Purchase
"Men came prepared, respected our property and did everything they said they would do, and more."
100% rating 100 from Clifton Park, NY on Verified Purchase
"Everything went really well. Austin and Brett were very professional about their work. Branden explained everything about the sale."
97% rating 100 from Clifton Park, NY on Verified Purchase
"We are pleased with the product. After a problem with the installation, the owner promptly corrected the situation. They were conscientious in remedying all problems."
100% rating 100 from Halfmoon, NY on Verified Purchase
"We have been a customer for several years now. Your employees have always been knowledgeable and thorough. I couldn't be happier than I am with the service we have received from A. Johnson."
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