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A. Johnson Plumbing & Heating, Inc.
95.138888888889 100
4.8

1,044 reviews since July, 2016

A. Johnson Plumbing & Heating, Inc.
(518) 581-9776 ยท
Gloversville, NY 12078

Consumer Review Summary

1,044 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of A. Johnson Plumbing & Heating, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

899 out of 1,016 gave 5 stars

Q: Timeliness in responding to your needs:

855 out of 1,026 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

111 out of 124 gave 5 stars

Q: Communication and follow-up from the Salesperson:

103 out of 124 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

118 out of 122 gave 5 stars

Q: Condition of the work area after job completion:

927 out of 1,012 gave 5 stars

Q: How likely would you be to use our company again?

880 out of 1,022 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

849 out of 1,026 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

836 out of 905 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

814 out of 896 gave 5 stars

Q: Overall experience with the Service Technician:

811 out of 894 gave 5 stars

Q: Please rate your overall experience with our company:

849 out of 1,013 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Saratoga Spgs, NY on Verified Purchase
"Totally professional!"
100% rating 100 from Cohoes, NY on Verified Purchase
"Brandon and Kevin were both excellent to work with. From the first interaction with Brandon to the final walkthrough with Kevin. Friendly, and informative. Did a few little extra items that I requested without extra charge. Will be recommending your company to anyone in need. Thanks!"
100% rating 100 from Gloversville, NY on Verified Purchase
"Very satisfied. We have used them in the past and would do so again if needed."
94% rating 100 from Corinth, NY on Verified Purchase
"A. Johnson has been maintaining our furnace for years and did a great job explaining the options when it came to getting a new one. "
100% rating 100 from Gansevoort, NY on Verified Purchase
"We have been customers of A. Johnson Heating for over 15 years. They have always been professional and knowledgeable."
100% rating 100 from Stratford, NY on Verified Purchase
"Thank you for installing the generator in a timely manner. Thank you again."
100% rating 100 from Gloversville, NY on Verified Purchase
"Bob inspection, Brandon (great sales due to work experience), and Kevin and Trent installation. There's a reason why I remember their names. Great help on all levels. Keep up the superb work A. Johnson!"
100% rating 100 from Gloversville, NY on Verified Purchase
"Nice job. 100% happy with everything."
100% rating 100 from Galway, NY on Verified Purchase
"The entire team at A Johnson from start to finish was amazing throughout our entire process. They have incredibly helpful and knowledgeable professionals on hand! We couldn't express how happy we are with everything they did for us. We had heat in one day... Our new home is now warm and offically home! Thank you so much to everybody at A Johnson!! "
100% rating 100 from Ballston Spa, NY on Verified Purchase
"From estimates to installation the furnace install was top notch. The installers were awesome. They did a great job quickly and professionally. They left zero mess behind and went above and beyond all during the install. I highly recommend your company to all who are looking for great knowledge with timely service. Thank you for keeping my family warm."
(412 Remaining)