Customer Reviews for Bailey's Comfort Services

Bailey's Comfort Services

4.8

623 reviews since February, 2017

(706) 828-8888 · baileysaugusta.com
Augusta, GA 30907

Consumer Review Summary

623 reviews since February, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bailey's Comfort Services. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

576 out of 617 gave 5 stars

Q: Timeliness in responding to your needs:

553 out of 620 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

563 out of 621 gave 5 stars

Q: Communication and follow-up from the Salesperson:

528 out of 618 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

569 out of 621 gave 5 stars

Q: Condition of the work area after job completion:

531 out of 618 gave 5 stars

Q: How likely would you be to use our company again?

533 out of 618 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

533 out of 617 gave 5 stars

Q: Please rate your overall experience with our company:

537 out of 620 gave 5 stars

	100% rating 100 by S.F. from Augusta, GA on 05/10/26 Verified Purchase "I would like to say a great big thank you to Hank for coming out and listening to me and giving so much concern and compassion concerning my situation. I was so pleased with the care and services that I received from Hank and the two contractors who came out to install the unit. They made sure everything was installed correctly, and I knew everything that was going on. Not only did they make sure they keep in touch with me to make sure everything was working properly and I was comfortable, but also the company sent me a very special gift to show their appreciation to me for choosing them to serve me, and might I say they were my favorite. Thank you so much for meeting a much-needed problem, making it a thing of the past, and now I am comfortable and relaxing. I will and have been telling all my family and friends about Bailey's Services. "
	89% rating 100 by P.M. from Hephzibah, GA on 04/12/26 Verified Purchase "Very professional, courteous, and knowledgeable!"
	100% rating 100 by H.C. from Hephzibah, GA on 04/10/26 Verified Purchase "Feel like I got a fair price, which is unusual these days. I felt comfortable with the whole process. At no time have I had second thoughts or regrets with Baileys; they've been servicing my equipment for several years and have proved they value my business. Will highly recommend them in the future. "
	100% rating 100 by R.B. from Martinez, GA on 04/10/26 Verified Purchase "Every person we have ever interacted with from Bailey’s has been friendly, professional, and always takes the time to actually talk to us and make sure we understand what they are doing and what our options are. We never feel rushed and always feel like they are trying to help us truly find the best solution for us. "
	100% rating 100 by N.J. from Augusta, GA on 04/10/26 Verified Purchase "Every experience we have had so far with Bailey's has been great. Anytime we have had an issue, someone has been out to address the issue quickly. All the techs we have met so far have been very professional, friendly, and knowledgeable. "
	100% rating 100 by R.B. from Evans, GA on 02/22/26 Verified Purchase "We had a great experience. The initial technician was very honest about our options and needs. Every employee we encountered seemed to enjoy working for the company and knew their job well. I also appreciated having photos of our installation team, as a woman, which made me feel so safe knowing exactly who to expect at my door. "
	100% rating 100 by T.B. from Grovetown, GA on 02/21/26 Verified Purchase "Michael was fantastic and extremely helpful throughout the entire process of getting our system replaced. "
	100% rating 100 by D.C. from Martinez, GA on 02/20/26 Verified Purchase "Quick and excellent job. The staff was very responsive!"
	100% rating 100 by T.N. from Augusta, GA on 01/08/26 Verified Purchase "Thank you for the excellent work, Bailey’s team—keep it up!"
	100% rating 100 by V.M. from Augusta, GA on 01/03/26 Verified Purchase "Have had nothing but a positive experience with Bailey's!"

(222 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS