Customer Reviews for Bailey's Comfort Services

Bailey's Comfort Services

4.8

618 reviews since February, 2017

(706) 828-8888 · baileysaugusta.com
Augusta, GA 30907

Consumer Review Summary

618 reviews since February, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bailey's Comfort Services. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

572 out of 613 gave 5 stars

Q: Timeliness in responding to your needs:

548 out of 615 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

558 out of 616 gave 5 stars

Q: Communication and follow-up from the Salesperson:

523 out of 613 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

565 out of 616 gave 5 stars

Q: Condition of the work area after job completion:

526 out of 613 gave 5 stars

Q: How likely would you be to use our company again?

529 out of 613 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

529 out of 612 gave 5 stars

Q: Please rate your overall experience with our company:

533 out of 615 gave 5 stars

	89% rating 100 by P.M. from Hephzibah, GA on 04/12/26 Verified Purchase "Very professional, courteous, and knowledgeable!"
	100% rating 100 by H.C. from Hephzibah, GA on 04/10/26 Verified Purchase "Feel like I got a fair price, which is unusual these days. I felt comfortable with the whole process. At no time have I had second thoughts or regrets with Baileys; they've been servicing my equipment for several years and have proved they value my business. Will highly recommend them in the future. "
	100% rating 100 by R.B. from Martinez, GA on 04/10/26 Verified Purchase "Every person we have ever interacted with from Bailey’s has been friendly, professional, and always takes the time to actually talk to us and make sure we understand what they are doing and what our options are. We never feel rushed and always feel like they are trying to help us truly find the best solution for us. "
	100% rating 100 by N.J. from Augusta, GA on 04/10/26 Verified Purchase "Every experience we have had so far with Bailey's has been great. Anytime we have had an issue, someone has been out to address the issue quickly. All the techs we have met so far have been very professional, friendly, and knowledgeable. "
	100% rating 100 by R.B. from Evans, GA on 02/22/26 Verified Purchase "We had a great experience. The initial technician was very honest about our options and needs. Every employee we encountered seemed to enjoy working for the company and knew their job well. I also appreciated having photos of our installation team, as a woman, which made me feel so safe knowing exactly who to expect at my door. "
	100% rating 100 by T.B. from Grovetown, GA on 02/21/26 Verified Purchase "Michael was fantastic and extremely helpful throughout the entire process of getting our system replaced. "
	100% rating 100 by D.C. from Martinez, GA on 02/20/26 Verified Purchase "Quick and excellent job. The staff was very responsive!"
	100% rating 100 by T.N. from Augusta, GA on 01/08/26 Verified Purchase "Thank you for the excellent work, Bailey’s team—keep it up!"
	100% rating 100 by V.M. from Augusta, GA on 01/03/26 Verified Purchase "Have had nothing but a positive experience with Bailey's!"
	100% rating 100 by F.C. from Hephzibah, GA on 12/26/25 Verified Purchase "The team was professional and made sure the work was done correctly and cleanly. The new system works great."

(221 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS