Customer Reviews for On Time Experts Heating, Air, Plumbing

4.7

1,340 reviews since April, 2017

(214) 267-2007 · theontimeexperts.com
Garland, TX 75041

Consumer Review Summary

1,340 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

5 Star

84%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,184 out of 1,326 gave 5 stars

Q: Timeliness in responding to your needs:

1,148 out of 1,330 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,163 out of 1,321 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,007 out of 1,302 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,022 out of 1,142 gave 5 stars

Q: Condition of the work area after job completion:

916 out of 1,130 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

46 out of 59 gave 5 stars

Q: How likely would you be to use our company again?

963 out of 1,139 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

937 out of 1,131 gave 5 stars

Q: Please rate your overall experience with our company:

913 out of 1,135 gave 5 stars

	100% rating 100 by G.C. from The Colony, TX on 05/13/25 Verified Purchase "Excellent service from the salesperson through to the completion of the project. Thanks to all who worked with us to get it done."
	100% rating 100 by K.C. from Mesquite, TX on 04/30/25 Verified Purchase "From George and Adrian, who cleaned the old units and explained the issues with the old units, to Dustin, the financing manager, to Joel, the Manager, to Jonathan and his helper, and Edgar. Every one of these men was very professional, knowledgeable, and courteous. They are fine representatives of “ On Time Experts”. We have already mentioned to some friends and will continue to recommend your services. "
	100% rating 100 by R.C. from Little Elm, TX on 04/29/25 Verified Purchase "The whole process was great!"
	100% rating 100 by M.P. from Sanger, TX on 04/23/25 Verified Purchase "Dominic was very attentive and professional. He was also very knowledgeable."
	100% rating 100 by G.C. from The Colony, TX on 04/22/25 Verified Purchase "Thank you for your wonderful service! Collin provided us with great information as to what was wrong and helped us make the best decision to replace our system, and we appreciate that and his professionalism. I would also like to thank both Jonathan and Edgar for all their hard work and long hours to complete the installation. Top-notch service. Feel free to use us as references at any time."
	100% rating 100 by K.F. from Ennis, TX on 04/10/25 Verified Purchase "Using for the first time for cleaning, however, I knew my units were old. Your team was very in-depth and honest about my needs. Purchased 2 systems. Job well done!"
	100% rating 100 by S.B. from Dallas, TX on 04/09/25 Verified Purchase "It is so refreshing to have great customer service!"
	100% rating 100 by P.P. from Allen, TX on 04/06/25 Verified Purchase "We initially were only going to have a “tune-up” for our AC unit. But, after further inspection of our 13 yo system, it became evident we needed to replace it. The service guys were very polite and well-educated to walk us through what was wrong and what they could do to remedy it. Very pleased with our warranty and service contract!! Will definitely recommend!! "
	100% rating 100 by L.M. from Plano, TX on 04/05/25 Verified Purchase "The staff from beginning to end was exceptional!"
	100% rating 100 by R.P. from Ennis, TX on 03/29/25 Verified Purchase "MJ was a very professional and knowledgeable technician. I felt his honesty and knew he cared about his customers and their needs. "

(375 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS