Customer Reviews for On Time Experts Heating, Air, Plumbing

4.7

1,441 reviews since April, 2017

(214) 267-2007 · theontimeexperts.com
Garland, TX 75041

Consumer Review Summary

1,441 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

5 Star

84%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,275 out of 1,427 gave 5 stars

Q: Timeliness in responding to your needs:

1,231 out of 1,430 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,249 out of 1,420 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,081 out of 1,398 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,071 out of 1,195 gave 5 stars

Q: Condition of the work area after job completion:

962 out of 1,184 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

1,010 out of 1,193 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

980 out of 1,184 gave 5 stars

Q: Please rate your overall experience with our company:

957 out of 1,188 gave 5 stars

	100% rating 100 by R.N. from Fort Worth, TX on 07/30/25 Verified Purchase "Great team from start to finish."
	100% rating 100 by M.N. from Richardson, TX on 07/18/25 Verified Purchase "Great customer service from the technician, sales, and installers."
	75% rating 100 by V.E. from Desoto, TX on 07/12/25 Verified Purchase "Joe worked really well with understanding my need for service on my air-conditioning unit. He was very polite and made sure I received the information needed."
	100% rating 100 by J.K. from Dallas, TX on 07/11/25 Verified Purchase "OTE Representative provided a portable AC unit for the holiday weekend until OTE could install the new replacement unit. Great service!"
	100% rating 100 by S.T. from Dallas, TX on 07/09/25 Verified Purchase "Alex did a great job, thanks!"
	100% rating 100 by D.B. from Fort Worth, TX on 07/08/25 Verified Purchase "I have been very impressed with all of the people who work at On Time Experts; they all seem to be very professional and willing to make sure you receive the service that you are expecting. I have been very satisfied with the work and impressed by everyone that I have dealt with. "
	100% rating 100 by K.S. from Dallas, TX on 07/08/25 Verified Purchase "My experience was good as my situation was handled quickly and efficiently!"
	100% rating 100 by R.N. from Fort Worth, TX on 06/29/25 Verified Purchase "The whole process was great! From Muhammed the tech advisor coming to my house for a routine maintenance call to showing me and telling me of my current problems with my current system to calling his manager Tony and he was great as well discussing my issues with my current system which was a SEER13 and Tony and Muhammed truly cared and help me with a better and more efficient system by Carrier and financing and the installation team that consisted of Yoni, Edgar and Josh was nothing more than great as well very professional and knowledgeable and worked very hard to make sure my installation done right! and perfect. I have nothing to say except my experience with On Time Experts was fantastic from start to finish, and the support for veterans is amazing. I would like to request that Muhammed be my service advisor with all my AC service calls if possible. "
	100% rating 100 by F.T. from Mesquite, TX on 06/25/25 Verified Purchase "Again, I like to thank On Time Experts for their service and support!"
	100% rating 100 by S.V. from Garland, TX on 06/23/25 Verified Purchase "After several years of using their services. I am impressed with their professionalism."

(408 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS