Customer Reviews for On Time Experts Heating, Air, Plumbing

4.7

1,661 reviews since April, 2017

(214) 267-2007 · theontimeexperts.com
Garland, TX 75041

Consumer Review Summary

1,661 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

5 Star

84%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,471 out of 1,647 gave 5 stars

Q: Timeliness in responding to your needs:

1,425 out of 1,650 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,435 out of 1,636 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,246 out of 1,608 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,179 out of 1,313 gave 5 stars

Q: Condition of the work area after job completion:

1,063 out of 1,300 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

1,108 out of 1,310 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,077 out of 1,300 gave 5 stars

Q: Please rate your overall experience with our company:

1,052 out of 1,304 gave 5 stars

	100% rating 100 by C.A. from Sachse, TX on 03/31/26 Verified Purchase "Top-notch service from the salesman to the installers. Thank you so much!"
	100% rating 100 by M.B. from Flower Mound, TX on 03/19/26 Verified Purchase "Super sharp technician, very personable, and a real pleasure to have in our home! Thank you!"
	100% rating 100 by J.L. from Sachse, TX on 03/18/26 Verified Purchase "OnTime Experts has been our "goto" place for all our heating and AC for nearly 20 years! They always have thorough answers and work hard to ensure I am satisfied. These guys have always been top notch!!!"
	100% rating 100 by J.L. from Sachse, TX on 03/13/26 Verified Purchase "Used OnTime Experts. I have been their customer for close to 20 years and they have ALWAYS taken great care of me."
	100% rating 100 by S.D. from Lewisville, TX on 03/11/26 Verified Purchase "Collin was excellent, very professional, and explained everything well. I hope to see him again."
	100% rating 100 by B.S. from Dallas, TX on 02/25/26 Verified Purchase "Very nice experience as always! "
	100% rating 100 by J.B. from Richardson, TX on 02/21/26 Verified Purchase "MJ introduced us to Lance, who priced the new AC System and explained all about the financing. He was thorough and answered all of our questions completely. The installers were very professional and answered all of our questions. They did a great job of removing the old system and installing the new system. Their cleanup was equally awesome. The overall experience was great!!"
	100% rating 100 by P.H. from Rockwall, TX on 02/17/26 Verified Purchase "My family and I are totally satisfied with the experience. A date has been set for the installation."
	100% rating 100 by J.M. from Mesquite, TX on 02/14/26 Verified Purchase "Lance clearly knows HVAC systems. He presented the options professionally and made a strong recommendation based on our needs and station in life. He explained warranty info. and what to expect. Impressed, the system was installed by the end of the same day. The installation crew was focused, professional, gave a tutorial for the controller, and cleaned up after the system was installed. We could not be more pleased. Thank you, guys, for a job well done!"
	100% rating 100 by D.J. from Fort Worth, TX on 02/13/26 Verified Purchase "Steve was very knowledgeable, Polite and patient. Looking forward to seeing him on the 17th."

(462 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS