VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
On Time Experts Heating, Air, Plumbing
93.620463826181 100
4.7

1,640 reviews since April, 2017

On Time Experts Heating, Air, Plumbing
(214) 267-2007 ยท
Garland, TX 75041

Consumer Review Summary

1,640 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,453 out of 1,626 gave 5 stars

Q: Timeliness in responding to your needs:

1,408 out of 1,629 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,418 out of 1,615 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,230 out of 1,587 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,166 out of 1,300 gave 5 stars

Q: Condition of the work area after job completion:

1,051 out of 1,287 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

1,096 out of 1,297 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,065 out of 1,287 gave 5 stars

Q: Please rate your overall experience with our company:

1,040 out of 1,291 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Sachse, TX on Verified Purchase
"Used OnTime Experts. I have been their customer for close to 20 years and they have ALWAYS taken great care of me."
100% rating 100 from Lewisville, TX on Verified Purchase
"Collin was excellent, very professional, and explained everything well. I hope to see him again."
100% rating 100 from Dallas, TX on Verified Purchase
"Very nice experience as always! "
100% rating 100 from Richardson, TX on Verified Purchase
"MJ introduced us to Lance, who priced the new AC System and explained all about the financing. He was thorough and answered all of our questions completely. The installers were very professional and answered all of our questions. They did a great job of removing the old system and installing the new system. Their cleanup was equally awesome. The overall experience was great!!"
100% rating 100 from Rockwall, TX on Verified Purchase
"My family and I are totally satisfied with the experience. A date has been set for the installation."
100% rating 100 from Mesquite, TX on Verified Purchase
"Lance clearly knows HVAC systems. He presented the options professionally and made a strong recommendation based on our needs and station in life. He explained warranty info. and what to expect. Impressed, the system was installed by the end of the same day. The installation crew was focused, professional, gave a tutorial for the controller, and cleaned up after the system was installed. We could not be more pleased. Thank you, guys, for a job well done!"
100% rating 100 from Fort Worth, TX on Verified Purchase
"Steve was very knowledgeable, Polite and patient. Looking forward to seeing him on the 17th."
100% rating 100 from Saginaw, TX on Verified Purchase
"The timely response was appreciated. Thankful for Joey for finding the issue and explaining the option to repair or replace our aging unit, as well as financing options. Everyone we spoke with was very professional. "
100% rating 100 from Dallas, TX on Verified Purchase
"My experience so far has been excellent. From the original tech, MJ, who walked me through the need for a new system, to Sandra, who arranged the installation and walked me through the process, and lastly the installation team---these guys were outstanding. They did such a great job keeping the project on track and communicating with me every step of the way. Excellent work!"
100% rating 100 from Arlington, TX on Verified Purchase
"I am still getting familiar with my phone and thermostat, changing settings from heat to cool and from cool to heat. Alan and Jonathan were very courteous and explained everything before they left. Thank you, Alan and Jonathan, for your expertise. Outstanding work!"
(459 Remaining)