VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
On Time Experts Heating, Air, Plumbing
93.689846005775 100
4.7

1,562 reviews since April, 2017

On Time Experts Heating, Air, Plumbing
(214) 267-2007 ·
Garland, TX 75041

Consumer Review Summary

1,562 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,385 out of 1,548 gave 5 stars

Q: Timeliness in responding to your needs:

1,338 out of 1,551 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,351 out of 1,538 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,170 out of 1,512 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,128 out of 1,259 gave 5 stars

Q: Condition of the work area after job completion:

1,014 out of 1,247 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

1,062 out of 1,256 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,032 out of 1,246 gave 5 stars

Q: Please rate your overall experience with our company:

1,008 out of 1,251 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Sachse, TX on Verified Purchase
"Very good experience from the initial meeting to the final installation. "
100% rating 100 from Wylie, TX on Verified Purchase
"All of the On Time personnel are very helpful and are up to date on all aspects of your company. "
100% rating 100 from Plano, TX on Verified Purchase
"All aspects of my purchase were explained in detail. I appreciate MJ’s professionalism and helpfulness. It was a 5 Star experience. "
100% rating 100 from Rowlett, TX on Verified Purchase
"I am using On Time Experts!"
97% rating 100 from Dallas, TX on Verified Purchase
"I am a Very satisfied customer! "
100% rating 100 from Arlington, TX on Verified Purchase
"The service went well and was thorough! "
100% rating 100 from Little Elm, TX on Verified Purchase
"I was very pleased with the company and the service and the product and the salesperson, the workmanship of the two workers, and the technician who found the problem. "
100% rating 100 from Fort Worth, TX on Verified Purchase
"Evan is and was outstanding!!!!!!!!"
100% rating 100 from Mckinney, TX on Verified Purchase
"Collin was extremely helpful and provided multiple options for our situation. Quick to respond to the initial phone call, the company did the initial installation on a Sunday and completed it the next day. Very customer-oriented and personable!"
100% rating 100 from Addison, TX on Verified Purchase
"Repair techs Travis and Mohammad were very nice and professional, and explained the issue with our system. We then got on the phone with a representative, and she went through the benefits, warranty, and price of a new system. She was very knowledgeable about the product. Jose and Derrick did a great job with the install. Worked hard all day and definitely knew what they were doing! And the system works great!"
(441 Remaining)