VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
On Time Experts Heating, Air, Plumbing
93.757876165673 100
4.7

1,474 reviews since April, 2017

On Time Experts Heating, Air, Plumbing
(214) 267-2007 ·
Garland, TX 75041

Consumer Review Summary

1,474 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,304 out of 1,460 gave 5 stars

Q: Timeliness in responding to your needs:

1,261 out of 1,463 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,279 out of 1,453 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,107 out of 1,430 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,088 out of 1,214 gave 5 stars

Q: Condition of the work area after job completion:

978 out of 1,202 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

1,028 out of 1,212 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

998 out of 1,203 gave 5 stars

Q: Please rate your overall experience with our company:

974 out of 1,206 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Dallas, TX on Verified Purchase
"Although we were naturally unhappy that our air-conditioning went out when it was 100° outside, your company responded promptly, and George provided amazing customer service. Highly recommend!"
100% rating 100 from Fort Worth, TX on Verified Purchase
"Jeff, Evan, Adrian, and Molly were simply amazing!"
100% rating 100 from Dallas, TX on Verified Purchase
"After calling several companies about our air issue, On Time Experts arrived quickly and stood out from the rest by explaining the problems. They provided a realistic and affordable issue, along with providing reasonable financing, and before you know it, our A/C issues were resolved. We are very thankful we were led their way. They even provided a thank-you gift for choosing them! Who else does that!???"
100% rating 100 from Denton, TX on Verified Purchase
"Joey made the experience less alarming. He explained everything very professionally, calmly, and with concern. I would prefer to have him come back in the future, but hoping it won't be necessary anytime soon (no offense). "
100% rating 100 from Mesquite, TX on Verified Purchase
"I have had good experiences for a long time. Everyone is a good listener, polite, and dedicated to customer needs."
100% rating 100 from Rowlett, TX on Verified Purchase
"The technician was very thorough in explaining the condition of system."
100% rating 100 from Grand Prairie, TX on Verified Purchase
"So far, from the beginning of the Technician's arrival at my residence on Sunday, 08-03-2025, I was very impressed with how quickly they responded to my request! Also, upon services rendered, we quickly became aware of a much larger problem with my System, and the tech quickly responded with what I had already been prepared for! My System was 18 Years Old, so we both knew that it would be best to “ Replace The Entire System “ inside and outside! A Job Well Done, From Start To Finish! Thanks To The Entire Team At On Time Experts, Well Done!"
100% rating 100 from Dallas, TX on Verified Purchase
"We appreciated the honesty, time, and knowledge Collin shared. We weren’t expecting to have to buy a new unit, and he worked with us to find a system that would work best for our needs and our budget. We were able to get the work done the same day and the install guys were courteous, knowledgeable and took care with our home. "
100% rating 100 from Dallas, TX on Verified Purchase
"It was a really good experience! HVAC installers, Jose and Derek, did a wonderful job at my house!"
100% rating 100 from Fort Worth, TX on Verified Purchase
"Great team from start to finish."
(420 Remaining)