Customer Reviews for On Time Experts Heating, Air, Plumbing

4.7

1,421 reviews since April, 2017

(214) 267-2007 · theontimeexperts.com
Garland, TX 75041

Consumer Review Summary

1,421 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

5 Star

84%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,258 out of 1,407 gave 5 stars

Q: Timeliness in responding to your needs:

1,215 out of 1,410 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,232 out of 1,400 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,066 out of 1,378 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,064 out of 1,186 gave 5 stars

Q: Condition of the work area after job completion:

955 out of 1,175 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

1,003 out of 1,184 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

973 out of 1,175 gave 5 stars

Q: Please rate your overall experience with our company:

950 out of 1,179 gave 5 stars

	100% rating 100 by M.N. from Richardson, TX on 07/18/25 Verified Purchase "Great customer service from the technician, sales, and installers."
	100% rating 100 by R.N. from Fort Worth, TX on 06/29/25 Verified Purchase "The whole process was great! From Muhammed the tech advisor coming to my house for a routine maintenance call to showing me and telling me of my current problems with my current system to calling his manager Tony and he was great as well discussing my issues with my current system which was a SEER13 and Tony and Muhammed truly cared and help me with a better and more efficient system by Carrier and financing and the installation team that consisted of Yoni, Edgar and Josh was nothing more than great as well very professional and knowledgeable and worked very hard to make sure my installation done right! and perfect. I have nothing to say except my experience with On Time Experts was fantastic from start to finish, and the support for veterans is amazing. I would like to request that Muhammed be my service advisor with all my AC service calls if possible. "
	100% rating 100 by F.T. from Mesquite, TX on 06/25/25 Verified Purchase "Again, I like to thank On Time Experts for their service and support!"
	100% rating 100 by S.V. from Garland, TX on 06/23/25 Verified Purchase "After several years of using their services. I am impressed with their professionalism."
	100% rating 100 by A.B. from Dallas, TX on 06/22/25 Verified Purchase "MJ was fantastic and knowledgeable. The information, photos, and videos he provided and explained, I could be a service tech for The On Time Experts. Jeff went above and beyond to get me a new system and had it installed the next day."
	100% rating 100 by J.T. from Plano, TX on 06/20/25 Verified Purchase "Andres and the team did a great job!"
	97% rating 100 by S.R. from Plano, TX on 06/20/25 Verified Purchase "Jonathan is an excellent representative of your company!"
	100% rating 100 by J.W. from Richardson, TX on 06/19/25 Verified Purchase "Excellent service! "
	100% rating 100 by R.S. from Lewisville, TX on 06/18/25 Verified Purchase "All representatives and work have been above what we expected!"
	100% rating 100 by L.M. from Mckinney, TX on 06/13/25 Verified Purchase "Dominic and Sandra have been incredibly professional and helpful. Great service, and great company! "

(402 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS