VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
On Time Experts Heating, Air, Plumbing
93.686496230744 100
4.7

1,520 reviews since April, 2017

On Time Experts Heating, Air, Plumbing
(214) 267-2007 ยท
Garland, TX 75041

Consumer Review Summary

1,520 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,345 out of 1,506 gave 5 stars

Q: Timeliness in responding to your needs:

1,300 out of 1,509 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,316 out of 1,497 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,139 out of 1,473 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,109 out of 1,239 gave 5 stars

Q: Condition of the work area after job completion:

997 out of 1,227 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

47 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

1,046 out of 1,236 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,016 out of 1,226 gave 5 stars

Q: Please rate your overall experience with our company:

992 out of 1,231 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Mckinney, TX on Verified Purchase
"Collin was extremely helpful and provided multiple options for our situation. Quick to respond to the initial phone call, the company did the initial installation on a Sunday and completed it the next day. Very customer-oriented and personable!"
100% rating 100 from Addison, TX on Verified Purchase
"Repair techs Travis and Mohammad were very nice and professional, and explained the issue with our system. We then got on the phone with a representative, and she went through the benefits, warranty, and price of a new system. She was very knowledgeable about the product. Jose and Derrick did a great job with the install. Worked hard all day and definitely knew what they were doing! And the system works great!"
100% rating 100 from Dallas, TX on Verified Purchase
"GREAT ORGANIZATION!"
100% rating 100 from Arlington, TX on Verified Purchase
"It was great working with the salesperson (Collin). He was very knowledgeable, professional, and provided excellent service. It was also great working with Jonathan and Edgar (the installers). They did a great job with the installation and were very professional. "
100% rating 100 from Fort Worth, TX on Verified Purchase
"Very professional! You are lucky to have them."
100% rating 100 from Dallas, TX on Verified Purchase
"Very good service!"
100% rating 100 from Rowlett, TX on Verified Purchase
"Excellent service from start to finish. Thank you!"
100% rating 100 from Grand Prairie, TX on Verified Purchase
"The tech Alex was extremely pleasant and personable. He explained the job and answered every question I had during the install. The company can be proud of this young man. Thanks!"
100% rating 100 from Forney, TX on Verified Purchase
"Overall, I am very pleased with On Time Experts. They deliver what's promised professionally and efficiently. The staff (field and office) took the time to explain what's going on with my current AC system, what needs to be done, and what my options are. Shout out to Fabian, Arturo, Joe, Alex, and the sales manager. Appreciate all of them. Thanks, Guys! "
100% rating 100 from Plano, TX on Verified Purchase
"Dustin was really easy and great to work with. Appreciate his patience with us as we were receiving quotes from other HVAC companies. He made sure to answer all our questions and made sure to follow up with us more than once, asking for our business. He got back to us in a timely manner and worked with us on pricing and financing, which made making our decision easy. "
(433 Remaining)