VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
On Time Experts Heating, Air, Plumbing
93.768375597207 100
4.7

1,319 reviews since April, 2017

On Time Experts Heating, Air, Plumbing
(214) 267-2007 ·
Garland, TX 75041

Consumer Review Summary

1,319 reviews since April, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of On Time Experts Heating, Air, Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,166 out of 1,306 gave 5 stars

Q: Timeliness in responding to your needs:

1,129 out of 1,310 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,144 out of 1,301 gave 5 stars

Q: Communication and follow-up from the Salesperson:

990 out of 1,282 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,013 out of 1,132 gave 5 stars

Q: Condition of the work area after job completion:

907 out of 1,120 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

46 out of 59 gave 5 stars

Q: How likely would you be to use our company again?

954 out of 1,129 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

927 out of 1,120 gave 5 stars

Q: Please rate your overall experience with our company:

905 out of 1,125 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Ennis, TX on Verified Purchase
"Using for the first time for cleaning, however, I knew my units were old. Your team was very in-depth and honest about my needs. Purchased 2 systems. Job well done!"
100% rating 100 from Dallas, TX on Verified Purchase
"It is so refreshing to have great customer service!"
100% rating 100 from Allen, TX on Verified Purchase
"We initially were only going to have a “tune-up” for our AC unit. But, after further inspection of our 13 yo system, it became evident we needed to replace it. The service guys were very polite and well-educated to walk us through what was wrong and what they could do to remedy it. Very pleased with our warranty and service contract!! Will definitely recommend!! "
100% rating 100 from Plano, TX on Verified Purchase
"The staff from beginning to end was exceptional!"
100% rating 100 from Ennis, TX on Verified Purchase
"MJ was a very professional and knowledgeable technician. I felt his honesty and knew he cared about his customers and their needs. "
100% rating 100 from Dallas, TX on Verified Purchase
"Impressive and very professional! "
100% rating 100 from Dallas, TX on Verified Purchase
"Although I was not expecting to replace my system, the process went very smoothly and was done in a timely manner. And I appreciate that. Thanks to MJ and the rest of the team. "
100% rating 100 from Dallas, TX on Verified Purchase
"Overall it was a good experience! "
100% rating 100 from Fort Worth, TX on Verified Purchase
"No reason to ever use anyone else. Completely satisfied!"
89% rating 100 from Garland, TX on Verified Purchase
"Based on interaction with the service technician prior to installation, the salesperson and Matthew with Financial Services, my experience to date has been pleasant. Each representative was pleasant, personable, professional, and knowledgeable. Representatives provided detailed information, explained the process, answered questions, and were responsive."
(370 Remaining)