4.9
15,633 reviews since August, 2017
Consumer Review Summary
15,633 reviews since August, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
14,388 out of 15,450 gave 5 stars
Q: Timeliness in responding to your needs:
14,339 out of 15,496 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
4,002 out of 4,334 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,695 out of 4,295 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,056 out of 4,354 gave 5 stars
Q: Condition of the work area after job completion:
5,100 out of 5,688 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,503 out of 2,803 gave 5 stars
Q: Knowledge and expertise of the Project Manager:
9,263 out of 9,750 gave 5 stars
Q: Communication and follow-up from the Project Manager:
8,475 out of 9,379 gave 5 stars
Q: How likely would you be to use our company again?
5,051 out of 5,722 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
5,003 out of 5,710 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,283 out of 1,361 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,267 out of 1,364 gave 5 stars
Q: Overall experience with the Service Technician:
1,253 out of 1,344 gave 5 stars
Q: Please rate your overall experience with our company:
4,992 out of 5,702 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS