4.9
15,001 reviews since August, 2017
Consumer Review Summary
15,001 reviews since August, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
13,791 out of 14,825 gave 5 stars
Q: Timeliness in responding to your needs:
13,739 out of 14,866 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3,999 out of 4,330 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,692 out of 4,291 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,053 out of 4,350 gave 5 stars
Q: Condition of the work area after job completion:
5,097 out of 5,684 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,500 out of 2,799 gave 5 stars
Q: Knowledge and expertise of the Project Manager:
8,658 out of 9,126 gave 5 stars
Q: Communication and follow-up from the Project Manager:
7,920 out of 8,782 gave 5 stars
Q: How likely would you be to use our company again?
5,047 out of 5,718 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
4,999 out of 5,706 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,283 out of 1,361 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,267 out of 1,364 gave 5 stars
Q: Overall experience with the Service Technician:
1,253 out of 1,344 gave 5 stars
Q: Please rate your overall experience with our company:
4,989 out of 5,698 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS