Customer Reviews for Rite Way Heating, Cooling & Plumbing

4.9

15,490 reviews since August, 2017

(520) 745-0660 · RiteWayAC.com
Tucson, AZ 85714

Consumer Review Summary

15,490 reviews since August, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

14,256 out of 15,310 gave 5 stars

Q: Timeliness in responding to your needs:

14,201 out of 15,353 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

4,001 out of 4,333 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,694 out of 4,294 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,055 out of 4,353 gave 5 stars

Q: Condition of the work area after job completion:

5,099 out of 5,687 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,502 out of 2,802 gave 5 stars

Q: Knowledge and expertise of the Project Manager:

9,126 out of 9,608 gave 5 stars

Q: Communication and follow-up from the Project Manager:

8,350 out of 9,245 gave 5 stars

Q: How likely would you be to use our company again?

5,050 out of 5,721 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

5,002 out of 5,709 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,283 out of 1,361 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,267 out of 1,364 gave 5 stars

Q: Overall experience with the Service Technician:

1,253 out of 1,344 gave 5 stars

Q: Please rate your overall experience with our company:

4,991 out of 5,701 gave 5 stars

	100% rating 100 by R.L. from Tucson, AZ on 05/15/26 Verified Purchase "Daniela was great!!"
	100% rating 100 by J.F. from Tucson, AZ on 05/14/26 Verified Purchase "Everything was good!"
	100% rating 100 by J.H. from Tucson, AZ on 05/14/26 Verified Purchase "My husband and I feel that your company has the absolute best technicians, project managers, and everyone in between! Don’t change anything! Our only recommendation would be Rite Way!! "
	91% rating 100 by C.W. from Tucson, AZ on 05/14/26 Verified Purchase "Thanks to Geoffery for making it all clear to understand. We look forward to our new installation. "
	100% rating 100 by J.H. from Oro Valley, AZ on 05/13/26 Verified Purchase "Dominick made a great presentation on the various equipment systems and the cost involved with the system."
	100% rating 100 by J.H. from Tucson, AZ on 05/12/26 Verified Purchase "Our project manager today was very pleasant, professional, and thorough. He followed up with detailed explanations on what was needed for our home. We appreciated his knowledge of available rebates, etc., to make this purchase more affordable for us. A great experience!"
	100% rating 100 by D.W. from Tucson, AZ on 05/12/26 Verified Purchase "Ian represents your business well! Pleasant and personal."
	100% rating 100 by L.S. from Tucson, AZ on 05/11/26 Verified Purchase "We were both very pleased with Joe, the project manager."
	100% rating 100 by E.V. from Tucson, AZ on 05/11/26 Verified Purchase "One of the greatest experiences my family and I have had since moving to Tucson. The level of detail and professionalism is incredible. With deepest gratitude, thank you very much. We were blessed to have Daniela be the one to help us with our AC project. Would recommend her and her company to anyone in need of assistance. "
	100% rating 100 by J.M. from Tucson, AZ on 05/11/26 Verified Purchase "Ian was a pleasure to work with, and he took great care of us!"

(4,732 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS