4.9
13,182 reviews since August, 2017
Consumer Review Summary
13,182 reviews since August, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
12,073 out of 13,028 gave 5 stars
Q: Timeliness in responding to your needs:
12,016 out of 13,065 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3,971 out of 4,298 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,669 out of 4,259 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,024 out of 4,318 gave 5 stars
Q: Condition of the work area after job completion:
5,063 out of 5,644 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,473 out of 2,767 gave 5 stars
Q: Knowledge and expertise of the Project Manager:
6,959 out of 7,359 gave 5 stars
Q: Communication and follow-up from the Project Manager:
6,331 out of 7,076 gave 5 stars
Q: How likely would you be to use our company again?
5,015 out of 5,678 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
4,966 out of 5,666 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,276 out of 1,354 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,259 out of 1,356 gave 5 stars
Q: Overall experience with the Service Technician:
1,245 out of 1,336 gave 5 stars
Q: Please rate your overall experience with our company:
4,959 out of 5,659 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS