4.9
13,637 reviews since August, 2017
Consumer Review Summary
13,637 reviews since August, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
12,496 out of 13,478 gave 5 stars
Q: Timeliness in responding to your needs:
12,446 out of 13,517 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3,982 out of 4,311 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,677 out of 4,272 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,036 out of 4,331 gave 5 stars
Q: Condition of the work area after job completion:
5,076 out of 5,659 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,485 out of 2,780 gave 5 stars
Q: Knowledge and expertise of the Project Manager:
7,377 out of 7,798 gave 5 stars
Q: Communication and follow-up from the Project Manager:
6,725 out of 7,500 gave 5 stars
Q: How likely would you be to use our company again?
5,026 out of 5,693 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
4,977 out of 5,681 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,278 out of 1,356 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,261 out of 1,358 gave 5 stars
Q: Overall experience with the Service Technician:
1,247 out of 1,338 gave 5 stars
Q: Please rate your overall experience with our company:
4,970 out of 5,674 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS