4.9
14,457 reviews since August, 2017
Consumer Review Summary
14,457 reviews since August, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
13,270 out of 14,290 gave 5 stars
Q: Timeliness in responding to your needs:
13,216 out of 14,326 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3,994 out of 4,325 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,688 out of 4,286 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,048 out of 4,345 gave 5 stars
Q: Condition of the work area after job completion:
5,090 out of 5,677 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,495 out of 2,794 gave 5 stars
Q: Knowledge and expertise of the Project Manager:
8,141 out of 8,594 gave 5 stars
Q: Communication and follow-up from the Project Manager:
7,429 out of 8,263 gave 5 stars
Q: How likely would you be to use our company again?
5,041 out of 5,711 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
4,992 out of 5,699 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,281 out of 1,359 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,265 out of 1,362 gave 5 stars
Q: Overall experience with the Service Technician:
1,251 out of 1,342 gave 5 stars
Q: Please rate your overall experience with our company:
4,984 out of 5,692 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS