Customer Reviews for Rite Way Heating, Cooling & Plumbing

4.9

13,304 reviews since August, 2017

(520) 745-0660 · RiteWayAC.com
Tucson, AZ 85714

Consumer Review Summary

13,304 reviews since August, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

12,189 out of 13,150 gave 5 stars

Q: Timeliness in responding to your needs:

12,128 out of 13,184 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3,974 out of 4,301 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,671 out of 4,262 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,026 out of 4,321 gave 5 stars

Q: Condition of the work area after job completion:

5,066 out of 5,647 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,475 out of 2,770 gave 5 stars

Q: Knowledge and expertise of the Project Manager:

7,069 out of 7,477 gave 5 stars

Q: Communication and follow-up from the Project Manager:

6,436 out of 7,191 gave 5 stars

Q: How likely would you be to use our company again?

5,017 out of 5,681 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,968 out of 5,669 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,276 out of 1,354 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,259 out of 1,356 gave 5 stars

Q: Overall experience with the Service Technician:

1,245 out of 1,336 gave 5 stars

Q: Please rate your overall experience with our company:

4,961 out of 5,662 gave 5 stars

	100% rating 100 by J.W. from Sierra Vista, AZ on 05/27/25 Verified Purchase "I just talked to a rep from Rite Way who wanted to know about my installation process which I shared with her. Daniella came a few days after to clarify more things, especially the thermostat and to discuss other options. She is excellent in her job and Arthur who installed the units, along with Wayne, were very professional and efficient. Hopefully, everything will go according to plan and I will be a completely satisfied customer."
	100% rating 100 by K.M. from Tucson, AZ on 05/27/25 Verified Purchase "Brandy was very pleasant, Knowledgeable, and professional. We originally wanted info and pricing on a new tank water heater, but once everything was totaled up, including a recycle pump and extended warranty, the Navian tankless made more sense. We are scheduled for installation tomorrow. Thanks for a good job so far."
	100% rating 100 by J.S. from Tucson, AZ on 05/26/25 Verified Purchase "Thank you for your service and professionalism. We are enjoying our new air conditioner very much!"
	97% rating 100 by M.G. from Tucson, AZ on 05/26/25 Verified Purchase "My father went with another company only because of the price. Thank you for your time. "
	71% rating 100 by J.G. from Hereford, AZ on 05/25/25 Verified Purchase "The technician, Moe, was very good at explaining the problems with my Heating/AC system. He was also very pleasant. Charlene could not possibly have been nicer. She took her time to get to know me and my needs, explained everything very clearly, and was a joy to work with. I will be contacting her shortly with a few questions I have come up with since our visit."
	100% rating 100 by C.D. from Tucson, AZ on 05/23/25 Verified Purchase "Eric was great!"
	100% rating 100 by M.Z. from Sierra Vista, AZ on 05/23/25 Verified Purchase "Furnace was replaced and installed 1 day after her visit!"
	100% rating 100 by C.S. from Tucson, AZ on 05/23/25 Verified Purchase "Frankie was very friendly, professional, and explained what he saw while scoping our sewer system. He explained options for us, but said the system now looks good. "
	100% rating 100 by R.R. from Tucson, AZ on 05/22/25 Verified Purchase "I chose Rite Way because of the professionalism of the Project Manager, Brandon. He is by far the most competent AC professional I have ever had the privilege of working with. He explained his recommendations in detail and demonstrated a complete understanding of our needs and budget. "
	100% rating 100 by L.N. from Sierra Vista, AZ on 05/22/25 Verified Purchase "Our experience with Rite Way has been great. All of the personnel are very knowledgeable and helpful."

(4,015 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS