VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rite Way Heating, Cooling & Plumbing
96.722671203743 100
4.9

13,046 reviews since August, 2017

Rite Way Heating, Cooling & Plumbing
(520) 745-0660 ยท
Tucson, AZ 85714

Consumer Review Summary

13,046 reviews since August, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

11,945 out of 12,894 gave 5 stars

Q: Timeliness in responding to your needs:

11,892 out of 12,931 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3,964 out of 4,290 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,665 out of 4,251 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,016 out of 4,310 gave 5 stars

Q: Condition of the work area after job completion:

5,055 out of 5,636 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,465 out of 2,759 gave 5 stars

Q: Knowledge and expertise of the Project Manager:

6,838 out of 7,232 gave 5 stars

Q: Communication and follow-up from the Project Manager:

6,220 out of 6,957 gave 5 stars

Q: How likely would you be to use our company again?

5,008 out of 5,670 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,959 out of 5,658 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,276 out of 1,354 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,259 out of 1,356 gave 5 stars

Q: Overall experience with the Service Technician:

1,245 out of 1,336 gave 5 stars

Q: Please rate your overall experience with our company:

4,953 out of 5,651 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Tucson, AZ on Verified Purchase
"Everybody did a great job, and the work was completed when and as promised."
100% rating 100 from Sierra Vista, AZ on Verified Purchase
"I chose Rite Way, and I am VERY Satisfied with the new system so far! I think this is one of, if not the best, experiences I have had with a contractor!"
88% rating 100 from Tucson, AZ on Verified Purchase
"Pleased with all services! Thank you, God Bless. "
100% rating 100 from Sierra Vista, AZ on Verified Purchase
"Alex was very helpful and knowledgeable, and explained the 4 different quotes for our furnace and AC units. I chose the Gold Package and am looking forward to the installation!"
100% rating 100 from Sierra Vista, AZ on Verified Purchase
"I chose y'all (Rite Way) to give this house a new HVAC system. These folks (Robert and Dominick) were VERY nice and courteous and knew their jobs very well! Loved the fact they covered their shoes when they entered the house - awesome!!!"
100% rating 100 from Sierra Vista, AZ on Verified Purchase
"I felt good about all the workers. None of them made me feel sketched out or uncomfortable. I could see they took pride in their work."
100% rating 100 from Sierra Vista, AZ on Verified Purchase
"Brandon was very knowledgeable about the system and gave me a range of options available to me. When I decide to purchase, it will definitely be with Rite Way. A big reason for that is how knowledgeable and professional everyone is. "
100% rating 100 from Green Valley, AZ on Verified Purchase
"I am impressed with the thoroughness of your communication and the detail of your inspection!"
97% rating 100 from Vail, AZ on Verified Purchase
"I am very pleased with the service Tony gave us on the first call, as he was concerned about the issue. I am very pleased with Dominick as he was kind, courteous, and very knowledgeable about your products."
100% rating 100 from Tucson, AZ on Verified Purchase
"Great crew, Paul, Griffin, and Martin. Thank you!"
(3,933 Remaining)