Customer Reviews for Rite Way Heating, Cooling & Plumbing

4.9

15,323 reviews since August, 2017

(520) 745-0660 · RiteWayAC.com
Tucson, AZ 85714

Consumer Review Summary

15,323 reviews since August, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

14,100 out of 15,143 gave 5 stars

Q: Timeliness in responding to your needs:

14,044 out of 15,186 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

4,000 out of 4,332 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,693 out of 4,293 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,054 out of 4,352 gave 5 stars

Q: Condition of the work area after job completion:

5,098 out of 5,686 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,501 out of 2,801 gave 5 stars

Q: Knowledge and expertise of the Project Manager:

8,967 out of 9,444 gave 5 stars

Q: Communication and follow-up from the Project Manager:

8,203 out of 9,087 gave 5 stars

Q: How likely would you be to use our company again?

5,049 out of 5,720 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

5,001 out of 5,708 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,283 out of 1,361 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,267 out of 1,364 gave 5 stars

Q: Overall experience with the Service Technician:

1,253 out of 1,344 gave 5 stars

Q: Please rate your overall experience with our company:

4,990 out of 5,700 gave 5 stars

	100% rating 100 by V.J. from Tucson, AZ on 04/25/26 Verified Purchase "Ian was extremely kind, professional, and supportive in assisting us with this decision. He walked us through every step and made it extremely easy. We are looking forward to having our new unit within days!"
	100% rating 100 by R.B. from Sierra Vista, AZ on 04/25/26 Verified Purchase "VIP program impressive. Courtesy visits were especially helpful for water heater and water line to sewer. Will schedule a circuit breaker visit later. Technicians have been superb thus far."
	94% rating 100 by L.P. from Tucson, AZ on 04/24/26 Verified Purchase "Eric did an excellent job detailing everything and addressing my questions and concerns. He was very courteous and knowledgeable. I explained that I am in the process of getting several quotes before I make a decision. I will say that the pricing presented seemed high to me based on quotes, online expected pricing, and other research done. Thanks!"
	100% rating 100 by M.v. from Tucson, AZ on 04/24/26 Verified Purchase "Aaron continues to amaze me with his knowledge, friendliness, professionalism, and timeliness. Not only has he become my project manager, but I can call him a friend. I thank my sister for the referral."
	100% rating 100 by P.M. from Tucson, AZ on 04/24/26 Verified Purchase "My experience with Alan was outstanding. I applaud Rite Way for service expertise, continual communication, and quality personnel. "
	100% rating 100 by R.H. from Marana, AZ on 04/24/26 Verified Purchase "Excellent experience!"
	100% rating 100 by R.M. from Tucson, AZ on 04/24/26 Verified Purchase "I understand why your ratings are so high! Rite Way should have 5 stars at all times. Every Rite Way at my home has been excellent! Luis was my initial contact with Rite Way, and I cannot stress what an excellent example Luis is! He was kind, patient, and explained every detail to me. THANK YOU! "
	100% rating 100 by T.D. from Tucson, AZ on 04/23/26 Verified Purchase "Ian is exceptional. The service he provided us could not have been better."
	100% rating 100 by M.N. from Tucson, AZ on 04/22/26 Verified Purchase "Chose Rite Way because of the very professional presentation by Dominick. Also, because of the independent ratings of Rite Way. Very pleased."
	100% rating 100 by C.P. from Tucson, AZ on 04/22/26 Verified Purchase "We chose your team to replace the evaporative cooler on the roof. The technician was very knowledgeable and did not pressure. "

(4,687 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS