4.9
12,559 reviews since August, 2017
Consumer Review Summary
12,559 reviews since August, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
11,498 out of 12,414 gave 5 stars
Q: Timeliness in responding to your needs:
11,438 out of 12,447 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3,909 out of 4,231 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,614 out of 4,193 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
3,958 out of 4,252 gave 5 stars
Q: Condition of the work area after job completion:
4,996 out of 5,576 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,408 out of 2,701 gave 5 stars
Q: Knowledge and expertise of the Project Manager:
6,441 out of 6,809 gave 5 stars
Q: Communication and follow-up from the Project Manager:
5,854 out of 6,550 gave 5 stars
Q: How likely would you be to use our company again?
4,952 out of 5,610 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
4,904 out of 5,599 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,274 out of 1,352 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,257 out of 1,354 gave 5 stars
Q: Overall experience with the Service Technician:
1,244 out of 1,335 gave 5 stars
Q: Please rate your overall experience with our company:
4,895 out of 5,591 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS