4.9
13,517 reviews since August, 2017
Consumer Review Summary
13,517 reviews since August, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
12,386 out of 13,358 gave 5 stars
Q: Timeliness in responding to your needs:
12,335 out of 13,397 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3,979 out of 4,308 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,674 out of 4,269 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,033 out of 4,328 gave 5 stars
Q: Condition of the work area after job completion:
5,072 out of 5,655 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,482 out of 2,777 gave 5 stars
Q: Knowledge and expertise of the Project Manager:
7,266 out of 7,682 gave 5 stars
Q: Communication and follow-up from the Project Manager:
6,621 out of 7,387 gave 5 stars
Q: How likely would you be to use our company again?
5,022 out of 5,689 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
4,973 out of 5,677 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,277 out of 1,355 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1,260 out of 1,357 gave 5 stars
Q: Overall experience with the Service Technician:
1,246 out of 1,337 gave 5 stars
Q: Please rate your overall experience with our company:
4,966 out of 5,670 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS