Customer Reviews for Southern Air of Monroe

Southern Air of Monroe

4.9

125 reviews since July, 2016

(318) 322-6723 · southernairnow.com
Monroe, LA 71201

Consumer Review Summary

125 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Monroe. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

114 out of 122 gave 5 stars

Q: Timeliness in responding to your needs:

115 out of 124 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

117 out of 125 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

115 out of 125 gave 5 stars

Q: Condition of the work area after job completion:

113 out of 124 gave 5 stars

Q: How likely would you be to use our company again?

118 out of 125 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

117 out of 125 gave 5 stars

Q: Please rate your overall experience with our company:

119 out of 125 gave 5 stars

	100% rating 100 by J.M. from Monroe, LA on 11/21/20 Verified Purchase "I enjoy your service over the years &and I'm so grateful for your service over the years, thank you so much! "
	100% rating 100 by J.P. from Grayson, LA on 10/31/20 Verified Purchase "We appreciate the timely manner in which our unit was installed. The salesman and the installation workers were very polite and did the job quicker than we expected. We will always use Southern Air and recommend it to our friends."
	100% rating 100 by A.W. from West Monroe, LA on 10/30/20 Verified Purchase "Great! Thank y'all!"
	100% rating 100 by J.B. from West Monroe, LA on 10/30/20 Verified Purchase "Your salespeople and installers are nice and courteous."
	100% rating 100 by B.J. from Monroe, LA on 10/26/20 Verified Purchase "I have been dealing with Southern Air for over 17 years. They have proven to be a reliable company to do business with. Each time I called, I was greeted with a friendly voice and was made to feel that I was an important customer, even if it was only to schedule a maintenance call. The technicians are always friendly and knowledgeable."
	100% rating 100 by J.G. from West Monroe, LA on 10/11/20 Verified Purchase "We are very pleased. Thank you for the cookies."
	97% rating 100 by W.F. from Calhoun, LA on 10/07/20 Verified Purchase "Excellent."
	100% rating 100 by R.S. from Monroe, LA on 09/23/20 Verified Purchase "Thanks for the gift! The sales representative and installers were very professional. The installation was completed in a timely matter. Good job."
	100% rating 100 by J.H. from Monroe, LA on 09/03/20 Verified Purchase "Excellent service. Very courteous."
	100% rating 100 by K.S. from West Monroe, LA on 08/20/20 Verified Purchase "Thank you for your quick assessment and installation of our new a/c unit!"

(36 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS