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Southern Air of Monroe
98.541807147674 100
5

375 reviews since July, 2016

Southern Air of Monroe
(318) 322-6723 ยท
Pineville, LA 71360

Consumer Review Summary

375 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Monroe. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

347 out of 366 gave 5 stars

Q: Timeliness in responding to your needs:

349 out of 370 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

355 out of 371 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

347 out of 369 gave 5 stars

Q: Condition of the work area after job completion:

337 out of 370 gave 5 stars

Q: How likely would you be to use our company again?

359 out of 374 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

353 out of 371 gave 5 stars

Q: Please rate your overall experience with our company:

359 out of 375 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from West Monroe, LA on Verified Purchase
"Everything was excellent from start to finish!!"
100% rating 100 from West Monroe, LA on Verified Purchase
"Experienced and gets the job done!"
100% rating 100 from Monroe, LA on Verified Purchase
"Mike, Cam, Billy, and Jason were amazing at helping with all of my needs and were very knowledgeable. I had just purchased my home and wanted to be comfortable before the summer months truly hit, and they all made sure I was. I have currently recommended people since this week's experience. "
100% rating 100 from Monroe, LA on Verified Purchase
"Courteous and professional."
94% rating 100 from West Monroe, LA on Verified Purchase
"Some HVAC companies I've dealt with in the past were a nightmare. But not with Southern Air. They have always responded in a timely manner and fixed the problem the first time and explained the issue I had. Southern Air treats its residential customers with respect. Something the other HVAC companies could learn from."
94% rating 100 from Bastrop, LA on Verified Purchase
"Excellent."
100% rating 100 from Monroe, LA on Verified Purchase
"As always, Southern Air provides prompt service and the technicians and installers were very helpful and informative. I have been a customer for over 10 years and I have always trusted your service. Thank you."
100% rating 100 from West Monroe, LA on Verified Purchase
"Everybody at Southern Air is great from the people in the office to every technician. They always take the time to explain everything to me."
94% rating 100 from Monroe, LA on Verified Purchase
"Each person listened and responded kindly. The work was done competently and quickly. The cost was in line with my past experience and knowledge. "
100% rating 100 from West Monroe, LA on Verified Purchase
"Everyone we saw was professional and timely and thoroughly discussed our options with us."
(145 Remaining)