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Southern Air of Monroe
98.328 100
4.9

395 reviews since July, 2016

Southern Air of Monroe
(318) 322-6723 ยท
Pineville, LA 71360

Consumer Review Summary

395 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Monroe. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

365 out of 386 gave 5 stars

Q: Timeliness in responding to your needs:

367 out of 390 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

373 out of 391 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

364 out of 388 gave 5 stars

Q: Condition of the work area after job completion:

356 out of 390 gave 5 stars

Q: How likely would you be to use our company again?

377 out of 394 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

371 out of 391 gave 5 stars

Q: Please rate your overall experience with our company:

378 out of 395 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Monroe, LA on Verified Purchase
"They were very patient and nice and very friendly and very professional, and they did a wonderful job. I would recommend them to anyone else! Thank you so very much!"
100% rating 100 from Monroe, LA on Verified Purchase
"Excellent all around."
100% rating 100 from Monroe, LA on Verified Purchase
"THE GUYS ARE ALWAYS FRIENDLY, POLITE & HELPFUL!"
100% rating 100 from West Monroe, LA on Verified Purchase
"Everything was excellent from start to finish!!"
100% rating 100 from West Monroe, LA on Verified Purchase
"Experienced and gets the job done!"
100% rating 100 from Monroe, LA on Verified Purchase
"Mike, Cam, Billy, and Jason were amazing at helping with all of my needs and were very knowledgeable. I had just purchased my home and wanted to be comfortable before the summer months truly hit, and they all made sure I was. I have currently recommended people since this week's experience. "
100% rating 100 from Monroe, LA on Verified Purchase
"Courteous and professional."
94% rating 100 from West Monroe, LA on Verified Purchase
"Some HVAC companies I've dealt with in the past were a nightmare. But not with Southern Air. They have always responded in a timely manner and fixed the problem the first time and explained the issue I had. Southern Air treats its residential customers with respect. Something the other HVAC companies could learn from."
94% rating 100 from Bastrop, LA on Verified Purchase
"Excellent."
100% rating 100 from Monroe, LA on Verified Purchase
"As always, Southern Air provides prompt service and the technicians and installers were very helpful and informative. I have been a customer for over 10 years and I have always trusted your service. Thank you."
(148 Remaining)