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Southern Air of Monroe
98.314970836034 100
4.9

390 reviews since July, 2016

Southern Air of Monroe
(318) 322-6723 ยท
Pineville, LA 71360

Consumer Review Summary

390 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Monroe. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

360 out of 381 gave 5 stars

Q: Timeliness in responding to your needs:

362 out of 385 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

368 out of 386 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

361 out of 384 gave 5 stars

Q: Condition of the work area after job completion:

351 out of 385 gave 5 stars

Q: How likely would you be to use our company again?

372 out of 389 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

366 out of 386 gave 5 stars

Q: Please rate your overall experience with our company:

373 out of 390 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Monroe, LA on Verified Purchase
"Excellent all around."
100% rating 100 from Monroe, LA on Verified Purchase
"THE GUYS ARE ALWAYS FRIENDLY, POLITE & HELPFUL!"
100% rating 100 from West Monroe, LA on Verified Purchase
"Everything was excellent from start to finish!!"
100% rating 100 from West Monroe, LA on Verified Purchase
"Experienced and gets the job done!"
100% rating 100 from Monroe, LA on Verified Purchase
"Mike, Cam, Billy, and Jason were amazing at helping with all of my needs and were very knowledgeable. I had just purchased my home and wanted to be comfortable before the summer months truly hit, and they all made sure I was. I have currently recommended people since this week's experience. "
100% rating 100 from Monroe, LA on Verified Purchase
"Courteous and professional."
94% rating 100 from West Monroe, LA on Verified Purchase
"Some HVAC companies I've dealt with in the past were a nightmare. But not with Southern Air. They have always responded in a timely manner and fixed the problem the first time and explained the issue I had. Southern Air treats its residential customers with respect. Something the other HVAC companies could learn from."
94% rating 100 from Bastrop, LA on Verified Purchase
"Excellent."
100% rating 100 from Monroe, LA on Verified Purchase
"As always, Southern Air provides prompt service and the technicians and installers were very helpful and informative. I have been a customer for over 10 years and I have always trusted your service. Thank you."
100% rating 100 from West Monroe, LA on Verified Purchase
"Everybody at Southern Air is great from the people in the office to every technician. They always take the time to explain everything to me."
(147 Remaining)