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Best Services of Oconee
97.503182571518 100
4.9

4,590 reviews since February, 2017

Best Services of Oconee
(864) 888-8484 ยท
Seneca, SC 29678

Consumer Review Summary

4,590 reviews since February, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Best Services of Oconee. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

4,222 out of 4,522 gave 5 stars

Q: How well did we understand and respond to your questions and concerns?

672 out of 715 gave 5 stars

Q: Timeliness in responding to your needs:

3,976 out of 4,526 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

461 out of 494 gave 5 stars

Q: Communication and follow-up from the Salesperson:

114 out of 136 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

458 out of 492 gave 5 stars

Q: Condition of the work area after job completion:

4,208 out of 4,485 gave 5 stars

Q: Were all charges explained clearly at the time of service?

644 out of 691 said yes

Q: How likely would you be to use our company again?

4,211 out of 4,517 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,152 out of 4,514 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,894 out of 4,037 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,783 out of 4,021 gave 5 stars

Q: Overall experience with the Service Technician:

3,782 out of 3,981 gave 5 stars

Q: Please rate your overall experience with our company:

4,139 out of 4,502 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Seneca, SC on Verified Purchase
"Nick and Angelina came to do the routine inspection and check on our systems. Before starting their work, they asked me how the equipment was operating and if there were any concerns. I indicated that our downstairs unit had not worked well for heating since we bought the house (heat pump only), and that I gave up and simply ran the auxiliary heat in winter. It seems to cool off OK in the summer. Angelina asked me more questions while Nick was opening the unit. The more we talked, the more they felt adjusting the programmable thermostat settings might help. Nick proceeded to make the adjustments. While performing the inspection work, they discovered that the downstairs unit compressor would not run, and they suspected it was out of Freon (low-pressure lockout). They completed the other work and turned in a request for someone to come back and check the unit for leaks and add Freon. What impressed me was that Nick and Angelina took the time to talk to me and listen to my responses and information. Then they discussed with me possible actions. They proceeded with the work very organized, working together to optimize their efforts. We had a very good debrief after the work was complete. These were the 1st two technicians who I felt took the time to listen to my comments and then troubleshoot the condition. While we still need to figure out if it is a Freon or other issue, I believe a course of action has been identified to help me. Great job, Angelina and Nick!"
100% rating 100 from Tamassee, SC on Verified Purchase
"JD, the technician, was spot on. He was very knowledgeable and a pleasure to deal with. It was the best experience we have had with a service representative. "
100% rating 100 from Sunset, SC on Verified Purchase
"JD was helpful, engaging, and highly competent. We have been customers for about 18 years. "
100% rating 100 from Clemson, SC on Verified Purchase
"Helpful and professional."
100% rating 100 from Seneca, SC on Verified Purchase
"Our technician was fantastic! "
100% rating 100 from Westminster, SC on Verified Purchase
"Amos and Justin performed our service. They are absolutely wonderful, explained what needed to be done, got the part, and returned to install. Very personable and friendly. Very impressed with them and the company they represent!"
100% rating 100 from Sunset, SC on Verified Purchase
"Service tech Angelina was very good. She inspected a ceiling leak that I could not have reached. Her findings made me conclude that the leak was caused by a roof issue rather than HVAC or plumbing."
100% rating 100 from Pendleton, SC on Verified Purchase
"I have used Best Services for many years and have always been impressed with their very professional and courteous staff. For this particular issue, John and JD again provided that outstanding service. Thanks for the great response!"
100% rating 100 from Seneca, SC on Verified Purchase
"I had both Nick and Amos out today. Nick for HVAC maintenance, and Amos for maintenance on my water heater. Both were excellent. "
100% rating 100 from Seneca, SC on Verified Purchase
"Loved the technician Alex!"
(1,899 Remaining)