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Best Services of Oconee
97.521120747764 100
4.9

4,918 reviews since February, 2017

Best Services of Oconee
(864) 888-8484 ·
Seneca, SC 29678

Consumer Review Summary

4,918 reviews since February, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Best Services of Oconee. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

4,527 out of 4,845 gave 5 stars

Q: How well did we understand and respond to your questions and concerns?

672 out of 715 gave 5 stars

Q: Timeliness in responding to your needs:

4,265 out of 4,847 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

464 out of 497 gave 5 stars

Q: Communication and follow-up from the Salesperson:

114 out of 136 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

461 out of 495 gave 5 stars

Q: Condition of the work area after job completion:

4,507 out of 4,800 gave 5 stars

Q: Were all charges explained clearly at the time of service?

644 out of 691 said yes

Q: How likely would you be to use our company again?

4,507 out of 4,837 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,444 out of 4,834 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,200 out of 4,353 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,087 out of 4,338 gave 5 stars

Q: Overall experience with the Service Technician:

4,090 out of 4,299 gave 5 stars

Q: Please rate your overall experience with our company:

4,425 out of 4,819 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Salem, SC on Verified Purchase
"Angelina, the technician, was phenomenal. She was professional, knowledgeable, and refreshing. Would use the company again if I could have her as my technician. "
100% rating 100 from West Union, SC on Verified Purchase
"The Service Office staff was extremely helpful in responding to the HVAC service request. Due to the heat index of the day, they increased their normal daily service calls to complete the repairs needed for our air unit. The service repairman, Nick, was professional and courteous — handled the service call efficiently and kept us apprised of all aspects of the repair. We were very pleased with the service and his recommendations to increase the performance of the unit, as well as letting us know about the annual maintenance program offered. Thank you."
100% rating 100 from Seneca, SC on Verified Purchase
"Service was very good!"
100% rating 100 from Walhalla, SC on Verified Purchase
"Very professional and knew what he was doing. "
100% rating 100 from Salem, SC on Verified Purchase
"I was very pleased with our service technician and her recommendation to install a leak detection device on our unit!"
100% rating 100 from Seneca, SC on Verified Purchase
"GREAT! Thank you again!"
97% rating 100 from Sunset, SC on Verified Purchase
"Pleased with our first HVAC club service!"
100% rating 100 from Seneca, SC on Verified Purchase
"Angelina was a very customer-oriented person. She explained what she was doing and repaired the problem we had. She is an asset to the company. "
100% rating 100 from Seneca, SC on Verified Purchase
"Very professional service that provided a good recommendation to resolve my issue."
100% rating 100 from Clemson, SC on Verified Purchase
"Always a pleasure doing business with you. Your technicians are knowledgeable, responsive, and above all, really nice."
(2,051 Remaining)