VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Guin Service, LLC
98.267983490566 100
4.9

763 reviews since May, 2017

Guin Service, LLC
(205) 595-4846 ·
Ironbale, AL 35210

Consumer Review Summary

763 reviews since May, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Guin Service, LLC. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

722 out of 755 gave 5 stars

Q: Timeliness in responding to your needs:

708 out of 759 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

690 out of 721 gave 5 stars

Q: Communication and follow-up from the Salesperson:

653 out of 709 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

697 out of 725 gave 5 stars

Q: Condition of the work area after job completion:

694 out of 749 gave 5 stars

Q: How likely would you be to use our company again?

730 out of 756 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

31 out of 31 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

726 out of 760 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

30 out of 31 gave 5 stars

Q: Overall experience with the Service Technician:

30 out of 31 gave 5 stars

Q: Please rate your overall experience with our company:

723 out of 757 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
96% rating 100 from Birmingham, AL on Verified Purchase
"Kyle did very good work; he was efficient and thorough. And he was a pleasure to deal with. This has been my experience with the other Guin technicians who have helped us over the last couple of years - including Richard and Wendell. These guys are always pleasant, and they consistently do a good job. I'm thankful for their sincere approach to all aspects of their work - from the technical elements to the customer support pieces."
100% rating 100 from Hoover, AL on Verified Purchase
"We appreciated Nick's professionalism and courtesy."
100% rating 100 from Mountain Brk, AL on Verified Purchase
"Great people to work with."
100% rating 100 from Mountain Brk, AL on Verified Purchase
"Wendall and Will took my worries and concerns away. They took care of our problem and explained everything along the way. What a fantastic job they did. Very thankful to have Guin Professionals on my team!"
100% rating 100 from Mountain Brk, AL on Verified Purchase
"Nick is a primary reason that I do business with Guin, but the combination of service, quality of work, timely response, meeting commitments, and overall value keeps me coming back!"
100% rating 100 from Mountain Brk, AL on Verified Purchase
"Jason went above and beyond in fixing our problems as he always does!"
100% rating 100 from Birmingham, AL on Verified Purchase
"Telephone person, repairman, business office were so pleasant and agreeable to work with."
100% rating 100 from Birmingham, AL on Verified Purchase
"Been a happy and satisfied customer for many years!"
100% rating 100 from Mountain Brk, AL on Verified Purchase
"You are a very good company! "
100% rating 100 from Mountain Brk, AL on Verified Purchase
"I was very pleased with Guin’s installation of the AC units and also his subsequent visit to look at another issue. Everyone I dealt with was nice and professional, and the communications about the appointment were very good. Would recommend."
(265 Remaining)