VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Strines Heating & A/C
97.854310922493 100
4.9

1,999 reviews since September, 2017

Strines Heating & A/C
(717) 755-4127 ·
York, PA 17406

Consumer Review Summary

1,999 reviews since September, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Strines Heating & A/C. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,847 out of 1,991 gave 5 stars

Q: Timeliness in responding to your needs:

1,819 out of 2,000 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,736 out of 1,836 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,607 out of 1,823 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,756 out of 1,838 gave 5 stars

Q: Condition of the work area after job completion:

1,806 out of 1,985 gave 5 stars

Q: How likely would you be to use our company again?

1,871 out of 1,987 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,865 out of 1,994 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

150 out of 157 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

142 out of 155 gave 5 stars

Q: Overall experience with the Service Technician:

146 out of 153 gave 5 stars

Q: Please rate your overall experience with our company:

1,858 out of 1,989 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lancaster, PA on Verified Purchase
"I only have great things to say about Strine's. Chad has been amazing! Thank you for your attention to detail and your expertise!"
100% rating 100 from Hanover, PA on Verified Purchase
"Excellent work!!!!! "
100% rating 100 from York, PA on Verified Purchase
"I think your overall staff, from sales rep to service tech, were very knowledgeable about their work. The maintenance team did a very good cleanup job."
100% rating 100 from York, PA on Verified Purchase
"I’m pleased with the maintenance visit and the mini split install. You have a great team!"
100% rating 100 from Lancaster, PA on Verified Purchase
"Thank you so much!"
100% rating 100 from Mount Joy, PA on Verified Purchase
"Chad was great, took the time to carefully diagnose the problem and recommend the solution. The installers had to pivot a few times to make the design work, but they did so patiently and professionally. Work was cleaned up at the end of the work day. What we fully expected to be a three day job was done in 2. The installers spent extra time on day 2 to make certain everything was working as expected."
100% rating 100 from York, PA on Verified Purchase
"Chad was outstanding in taking his time to explain everything. He is an excellent representative for your company. Every technician that we dealt with was very nice and courteous. I do have to say that I dealt with another company just before calling Strine's, and they were absolutely awful. I was referred to you by my neighbor and am so thankful I asked them. Keep up the good work!"
100% rating 100 from York, PA on Verified Purchase
"Overall, great experience from the initial sales presentation, feeling authentic to the quality of work."
97% rating 100 from York, PA on Verified Purchase
"We were a regular service customer for 16years. Strines came and made sure our units were operating well for every upcoming season. When our furnace was past its lifespan and died, Strines came right away to price a new unit for us. The whole process was smooth, and we are grateful for the professional salesperson as well as the installers. To receive a thank-you gift was very much appreciated and a nice professional touch. In 16 years, we have always been very satisfied with their service."
100% rating 100 from Stewartstown, PA on Verified Purchase
"We have had very good dealings with Strine's and have no qualms about calling for assistance when needed. Your service people have been polite and pleasant. Thank you for the cooler bag and cookies. It was a pleasant surprise."
(791 Remaining)