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Mike's Plumbing, Electrical & HVAC
97.425208435508 100
4.9

680 reviews since March, 2020

Mike's Plumbing, Electrical & HVAC
(956) 686-1353 ยท
Pharr, TX 78577

Consumer Review Summary

680 reviews since March, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Mike's Plumbing, Electrical & HVAC. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

634 out of 682 gave 5 stars

Q: Timeliness in responding to your needs:

616 out of 683 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

142 out of 165 gave 5 stars

Q: Communication and follow-up from the Salesperson:

144 out of 167 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

156 out of 168 gave 5 stars

Q: Condition of the work area after job completion:

615 out of 678 gave 5 stars

Q: How likely would you be to use our company again?

624 out of 683 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

619 out of 683 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

495 out of 514 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

489 out of 514 gave 5 stars

Q: Overall experience with the Service Technician:

480 out of 499 gave 5 stars

Q: Please rate your overall experience with our company:

621 out of 681 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Edinburg, TX on Verified Purchase
"The expertise and workmanship of service technicians is beyond compare!"
100% rating 100 from Pharr, TX on Verified Purchase
"I really appreciate Mike's services with my new HVAC system. When I mentioned that I was on a budget, they offered to finance the entire system and showed me several plans that I could choose from that were reasonable for my budget. I was very pleased with the prices, and after getting 3 other quotes, Mike's service was the best for my money. I was really impressed with the fact that there were several employees who were specialized in their different fields. One employee's specialty was installing the air ducts, while a different employee was in charge of installing the inside and outside units. A different employee who specialized in electrical wires and breakers installed and connected them both. I liked the fact that every time they were going to come and install something, they texted your cell phone with a message and a picture of the person who was on his way to your house. Overall, I was very impressed and glad that I chose Mike's Plumbing, Electrical, and HVAC. I would definitely recommend this company to all my family and friends. "
100% rating 100 from Edinburg, TX on Verified Purchase
"A very professional team with a prompt response."
100% rating 100 from Edinburg, TX on Verified Purchase
"The technician was very knowledgeable and helpful."
100% rating 100 from San Juan, TX on Verified Purchase
"Excellent service. The technicians, Adrian and Gabriel, were very professional and courteous. The job was handled efficiently and promptly completed."
100% rating 100 from Mcallen, TX on Verified Purchase
"100% satisfied with response, service, and courtesy shown from the first call to the job completion."
100% rating 100 from Harlingen, TX on Verified Purchase
"Rigo and his professional crew of Alex, Augustine, Austin, and Adam were top-notch in their performance, knowledge, customer care, and time management."
100% rating 100 from Harlingen, TX on Verified Purchase
"I appreciate the way you run your company."
100% rating 100 from Mcallen, TX on Verified Purchase
"Pedro was communicative and assisted with particular recommendations. Questions were answered thoroughly. Telephone responses were returned promptly."
100% rating 100 from San Juan, TX on Verified Purchase
"Super friendly and supportive."
(288 Remaining)