VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Mechanical Man, Inc.
96.440735694823 100
4.8

165 reviews since June, 2017

Mechanical Man, Inc.
(574) 825-4686 ·
Goshen, IN 46528

Consumer Review Summary

165 reviews since June, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Mechanical Man, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
10%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

152 out of 164 gave 5 stars

Q: Timeliness in responding to your needs:

133 out of 163 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

104 out of 120 gave 5 stars

Q: Communication and follow-up from the Salesperson:

91 out of 119 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

108 out of 120 gave 5 stars

Q: Condition of the work area after job completion:

142 out of 163 gave 5 stars

Q: How likely would you be to use our company again?

147 out of 163 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

148 out of 162 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

43 out of 44 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

43 out of 44 gave 5 stars

Q: Overall experience with the Service Technician:

43 out of 44 gave 5 stars

Q: Please rate your overall experience with our company:

143 out of 162 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Goshen, IN on Verified Purchase
"Always a pleasure doing business with Mechanical Man! Everyone is pleasant and easy to work with and the techs always do an excellent and thorough job."
100% rating 100 from Wakarusa, IN on Verified Purchase
"Great service and explanation of work done!"
100% rating 100 from Goshen, IN on Verified Purchase
"I was very happy with all aspects of your company. Everything was 100%."
100% rating 100 from Bristol, IN on Verified Purchase
"I greatly appreciate the opportunity to work with your company. Everyone that I had the pleasure of meeting was positively first-class — Five-star in every way! Tony set the stage for an extremely positive experience and carefully explained everything to me. I appreciated that he didn't just give me a quote, but that he was truly knowledgeable about the hot-water heater and the HVAC system, including what it takes to install each. Tony never minded my questions and was most gracious when my initial payment accidentally fell short. Furthermore, he was a true gentleman, remaining patient and kind, rather than defensive, when helping me understand the reasons behind what needed to be done. Additionally, his thoughtfulness in putting on shoe covers before entering the common areas of my home was greatly appreciated. What a blessing that Alec and Dillon were able to come out and put in a new water heater, right away, before I went on a trip! They did such an excellent job of installing my tankless water heater. I could tell that great thought and attention to detail were given to every aspect of their work, including giving the Master Bedroom its distinct connection and installing a new electrical outlet to properly serve the new appliance. Dillon went the extra mile when he noticed my front door knob was loose and took a moment to fasten the screws more securely . . . truly above average! Nathan joyfully tackled a messy situation with my furnace and air conditioning system, which had not been properly installed in April of 2023. First of all, on the first day he came out to install the new furnace, he made some necessary adjustments to my hot-water heater to eliminate an exhaust blockage that had occurred and to prevent another blockage from happening in the future. This timely fix kept me from being without hot water for too long. Nathan truly persevered with my new furnace and my previously installed AC, ensuring that every connection was done correctly. When Elijah joined him, they made a good team, and all of their workmanship, including the new plenum and ductwork, was performed with excellence. They left the work area spotless. Knowing that this installation was done so well has provided incredible peace of mind. I am extremely pleased with all of the work that was done and am so grateful to know that I now have a local company that will service these important installations in the future. Last, but certainly not least, the lovely coffee carafe you sent filled with fabulous cookies was the icing on the cake and was such a special treat for me, as I never bake cookies for myself. Thank you from the bottom of my heart. You have fully won me over, and I will be sure to tell others what a fabulous experience I had working with Mechanical Man in every way. With warm regards!"
100% rating 100 from Middlebury, IN on Verified Purchase
"More than expected!"
100% rating 100 from Millersburg, IN on Verified Purchase
"The technician was very polite and patient as he answered our questions. We were well informed. Happy with the work done."
100% rating 100 from Goshen, IN on Verified Purchase
"Always impressed with the quality and professionalism of your employees. "
100% rating 100 from Goshen, IN on Verified Purchase
"We are thankful for Ray and his trusted service."
100% rating 100 from Elkhart, IN on Verified Purchase
"Ryan was great!"
100% rating 100 from Elkhart, IN on Verified Purchase
"Very professional. Will use them, again!"
(36 Remaining)