VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
JC Heating & Cooling, Inc
99.007444168734 100
5

143 reviews since May, 2017

JC Heating & Cooling, Inc
(708) 352-3131 ·
Hodgkins, IL 60525

Consumer Review Summary

143 reviews since May, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of JC Heating & Cooling, Inc. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

54 out of 57 gave 5 stars

Q: Timeliness in responding to your needs:

56 out of 58 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

113 out of 121 gave 5 stars

Q: Communication and follow-up from the Salesperson:

113 out of 120 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

119 out of 120 gave 5 stars

Q: Condition of the work area after job completion:

56 out of 58 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

36 out of 37 gave 5 stars

Q: How likely would you be to use our company again?

57 out of 59 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

55 out of 58 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

20 out of 20 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

20 out of 20 gave 5 stars

Q: Overall experience with the Service Technician:

20 out of 20 gave 5 stars

Q: Please rate your overall experience with our company:

56 out of 58 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Indianhead Pk, IL on Verified Purchase
"We have used JC Heating and Cooling for a number of years and have always found them to be very professional and at the same time friendly and helpful in making the right decisions about our HVAC system. "
100% rating 100 from Burr Ridge, IL on Verified Purchase
"We have used JC Heating & Cooling for 12 years for both maintenance and installation. Always helpful and friendly. They keep you informed at all times. "
100% rating 100 from Western Sprgs, IL on Verified Purchase
"Awesome experience. The team made the process not stressful."
100% rating 100 from Palos Park, IL on Verified Purchase
"JC did a terrific job!"
100% rating 100 from Chicago, IL on Verified Purchase
"Our experience was extremely positive from our initial phone call to the completion of the project. We will definitely recommend your services to friends and family."
98% rating 100 from Downers Grove, IL on Verified Purchase
"Jerry and his crew are top-notch! In fact…I recommend to at least 8-9 people since last year. Most recently, referred to a family member and they had both HVAC and outside AC units replaced along with mine. Very efficient…it’s great! If you are looking for a trustworthy, professional, and overall great company and staff…this is it. "
100% rating 100 from Downers Grove, IL on Verified Purchase
"They worked quickly to resolve my A/C issue. Everyone is always very nice."
100% rating 100 from Indian Head Park, IL on Verified Purchase
"The install crew, Mike and Hoang, were great, polite, and cleaned up after their work. "
100% rating 100 from Hinsdale, IL on Verified Purchase
"Great team and great service. We had an unusual HVAC problem and JC came up with the right solution for us. Workmanship was excellent and installation was painless. When I got home from work I couldn't even tell they had been there - except that I had a new furnace, AC unit, and tankless water heater (lol). Incredibly accommodating, including my request to move the gas lines over "just a little bit" so I have more storage. Everyone I came in contact with was an absolute professional - I highly recommend them!"
100% rating 100 from La Grange, IL on Verified Purchase
"This is what we wrote in our Google review: Are you ready to get the best customer experience... ever? Here's what it looks like when the central air conditioner fails in summer with bad air quality. Ugh. Monday, Michelle sets up an appointment for the next day. Michal arrives on time and completes the diagnosis. The 20-year system served us well. On the spot, Michal provides the quote for a new system. My wife and I review the quote that evening and contact Michelle the next day. We ask, "When can we get the new system?" Michelle says in 48 hours. At that time, Darek arrives with his crew -- 100 percent on time! They install the new HVAC system within six hours, run us through the controls and all, and clean the inside and outside so both spaces are better than before. That's what the best customer experience looks like from start to finish... Cool!!!!"
(53 Remaining)