Customer Reviews for Ace Hardware Home Services

4.9

4,482 reviews since June, 2017

(765) 705-1029 · acehardwarehomeservices.com
Richmond, IN 47374

Consumer Review Summary

4,482 reviews since June, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Hardware Home Services. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

4,208 out of 4,438 gave 5 stars

Q: Timeliness in responding to your needs:

4,169 out of 4,448 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

561 out of 589 gave 5 stars

Q: Communication and follow-up from the Salesperson:

513 out of 582 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

556 out of 587 gave 5 stars

Q: Condition of the work area after job completion:

4,252 out of 4,420 gave 5 stars

Q: How likely would you be to use our company again?

4,164 out of 4,428 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,092 out of 4,427 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,770 out of 3,862 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,734 out of 3,855 gave 5 stars

Q: Overall experience with the Service Technician:

3,734 out of 3,836 gave 5 stars

Q: Please rate your overall experience with our company:

4,149 out of 4,403 gave 5 stars

	100% rating 100 by K.E. from Richmond, IN on 05/06/24 Verified Purchase "Jeff, the technician was very polite and nice even when I kept calling him “Bill.” He answered all of my questions and explained in easily understood-language. "
	100% rating 100 by A.R. from Richmond, IN on 05/02/24 Verified Purchase "Fast excellent service from service call rep. to technician. Arrived within 15 min of call. Very thorough and knowledgeable. "
	100% rating 100 by C.W. from Richmond, IN on 05/02/24 Verified Purchase "They have always been prompt and always cleaned up after they are done. "
	100% rating 100 by B.W. from Richmond, IN on 05/01/24 Verified Purchase "Great service."
	100% rating 100 by T.P. from Eaton, OH on 04/30/24 Verified Purchase "They did a good job."
	100% rating 100 by R.C. from New Lebanon, OH on 04/30/24 Verified Purchase "Your technicians are respectful to older people and very knowledgeable. They make recommendations of further items that may need to be thought about for further financial planning, without being pushy. Our tech was the best!"
	100% rating 100 by T.B. from Hollansburg, OH on 04/27/24 Verified Purchase "Brandon was here to service the air per my service agreement. When I shared a concern about the furnace, he serviced both, making a needed repair on the furnace. He was kind, professional, and without complaint."
	100% rating 100 by M.S. from Economy, IN on 04/26/24 Verified Purchase "Great job and very happy with the technician he was very nice and super helpful and did a great job!"
	100% rating 100 by V.M. from Fountain City, IN on 04/24/24 Verified Purchase "The staff is professional, knowledgeable, and friendly."
	100% rating 100 by A.S. from Lewisburg, OH on 04/12/24 Verified Purchase "Your technician was very knowledgeable, very polite and detailed about his work."

(1,422 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS