Customer Reviews for Ace Hardware Home Services

4.9

5,206 reviews since June, 2017

(765) 705-1029 · acehardwarehomeservices.com
Richmond, IN 47374

Consumer Review Summary

5,206 reviews since June, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Hardware Home Services. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

4,882 out of 5,151 gave 5 stars

Q: Timeliness in responding to your needs:

4,832 out of 5,162 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

623 out of 662 gave 5 stars

Q: Communication and follow-up from the Salesperson:

568 out of 656 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

622 out of 662 gave 5 stars

Q: Condition of the work area after job completion:

4,933 out of 5,132 gave 5 stars

Q: How likely would you be to use our company again?

4,827 out of 5,144 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,735 out of 5,142 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,394 out of 4,504 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,346 out of 4,496 gave 5 stars

Q: Overall experience with the Service Technician:

4,347 out of 4,475 gave 5 stars

Q: Please rate your overall experience with our company:

4,794 out of 5,118 gave 5 stars

	100% rating 100 by J.K. from Connersville, IN on 04/05/25 Verified Purchase "Always a very courteous and professional experience!"
	100% rating 100 by R.M. from Richmond, IN on 04/03/25 Verified Purchase "I just love your company! Each time you have sent someone here, whether it has been for routine maintenance or I had to call due to a problem, you have always been right here, and every service person that has come has always been professional and friendly. You have great people working for you "
	97% rating 100 by A.F. from Richmond, IN on 04/03/25 Verified Purchase "The initial service was my AC, and that was a very good experience. This winter was a service on my HVAC, and I was pleased with my service."
	100% rating 100 by A.H. from Vandalia, OH on 04/02/25 Verified Purchase "I am consistently impressed with this company’s integrity and professionalism, as well as their exceptional workmanship! I cannot recommend them highly enough. And my last technician, Brandon, was beyond excellent, a real credit to their company."
	100% rating 100 by M.T. from Richmond, IN on 04/02/25 Verified Purchase "Have always had good experience with Dick Hill and now Ace. We are very impressed with Dusty and her attention to detail and practicality. "
	97% rating 100 by B.B. from Richmond, IN on 03/30/25 Verified Purchase "The worker was very professional. It's really cool that a picture of your technician is sent to you when they are on the way. You can track where they are. This is an awesome safety feature. "
	100% rating 100 by T.M. from Richmond, IN on 03/29/25 Verified Purchase "Best experience ever. From the first call to Ace, Dick Hill & Son and talking to Cris everything went so smooth. Cris was so pleasant on the phone, understanding the service we needed and was very helpful. Also, we liked the picture they sent to us before our service tech came out, so we knew who they were sending out. Our service tech, Gage, was very knowledgeable, friendly and explained what he found was wrong with our furnace. A valuable employee to your company. Thank you."
	100% rating 100 by D.M. from New Lebanon, OH on 03/29/25 Verified Purchase "Gage was very professional and explained everything. He was very concerned for our property. Very polite young man. "
	100% rating 100 by M.H. from Richmond, IN on 03/28/25 Verified Purchase "The office staff are always so friendly and helpful. The people we have met so far have been very polite and courteous. The crew that is installing our furnace and air conditioner is very professional and courteous too."
	100% rating 100 by G.H. from Hagerstown, IN on 03/27/25 Verified Purchase "Great job! Thanks!"

(1,681 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS