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Alaskan Air Conditioning & Heating - Phoenix
94.206857573474 100
4.7

369 reviews since January, 2018

Alaskan Air Conditioning & Heating - Phoenix
(602) 252-7526 ยท
Tempe, AZ 85282

Consumer Review Summary

369 reviews since January, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Alaskan Air Conditioning & Heating - Phoenix. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
11%
3 Star
3%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

319 out of 355 gave 5 stars

Q: Timeliness in responding to your needs:

121 out of 146 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

310 out of 354 gave 5 stars

Q: Communication and follow-up from the Salesperson:

104 out of 132 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

306 out of 356 gave 5 stars

Q: Condition of the work area after job completion:

221 out of 274 gave 5 stars

Q: How likely would you be to use our company again?

306 out of 362 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

255 out of 315 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

294 out of 357 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Phoenix, AZ on Verified Purchase
"Pleased with everything!"
100% rating 100 from Glendale, AZ on Verified Purchase
"My experience was great, communication, response time, and very professional and understanding, as this was my first time going through this process. Nick and the install team were very nice and efficient. Thank you very much! "
100% rating 100 from Mesa, AZ on Verified Purchase
"I chose Alaskan Air because they came out Saturday at 10 pm and again Sunday morning. Our technician was honest and knowledgeable about the unit that had lasted us over 25 years. It couldn't be fixed this time. He was the same one who sold us the new unit. The installation crew was timely and courteous. I will continue to use them and recommend them to others. "
100% rating 100 from Phoenix, AZ on Verified Purchase
"The staff has been very responsive, especially when my AC goes down in 100F+ weather. The team installing my new HVAC was professional and efficient time-wise."
100% rating 100 from Chandler, AZ on Verified Purchase
"Our experience with Alaskan AC was fantastic right from the start. Everyone who came to the house was friendly, professional, and genuinely there to take care of our needs. One often wonders if the commercials match the service, and with Alaskan AC, they did. I couldn't have asked for better service. Thank you to the entire organization for quickly getting us through a trying time. "
100% rating 100 from Gilbert, AZ on Verified Purchase
"2 years ago in August, we had an AC crisis. Another company failed to detect the issue and tried to convince us to buy an expensive new unit on the spot. Alaskan came and fixed the problem and we got 2 more years out of our unit. So this year, when we decided we needed to replace it, we knew we were going to call Alaskan Air."
100% rating 100 from Glendale, AZ on Verified Purchase
"I thought your workers were prompt and professional from start to finish. Kevin and Daniel kept us informed with everything throughout the process! "
100% rating 100 from Surprise, AZ on Verified Purchase
"I had a wonderful experience with Alaskan Air Conditioning! Over the course of my service, I had the opportunity to work with nine different technicians, and every single one of them was professional, knowledgeable, and outstanding. Their consistency in delivering top-notch service truly impressed me. It's rare to find a company where every team member is so dedicated to quality and customer satisfaction. I highly recommend Alaskan Air Conditioning to anyone looking for reliable and expert service. Thank you for an exceptional experience!"
95% rating 100 from Phoenix, AZ on Verified Purchase
"Liked the quality checkup after the installation of the AC unit! Surprised by the thank you gift."
100% rating 100 from Tempe, AZ on Verified Purchase
"Want to thank everyone we met for helping us get our AC unit replaced with care and urgency. Technician Earl, Installers Francisco, Damek, and Jorge. Also James with the Aeroseal and Sean in Management for keeping in touch. Overall Alaskan Air and their crew were exactly what a customer needs in a bad situation like having your AC go out in 110 plus weather. Great company and glad to be a customer! "
(148 Remaining)