VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Reupert Heating and Air Conditioning
97.806386651323 100
4.9

439 reviews since February, 2018

Reupert Heating and Air Conditioning
(513) 922-5050 ·
Cincinnati, OH 45238

Consumer Review Summary

439 reviews since February, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Reupert Heating and Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

400 out of 433 gave 5 stars

Q: Timeliness in responding to your needs:

401 out of 437 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

399 out of 433 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

410 out of 432 gave 5 stars

Q: Condition of the work area after job completion:

388 out of 434 gave 5 stars

Q: How likely would you be to use our company again?

406 out of 436 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

403 out of 437 gave 5 stars

Q: Please rate your overall experience with our company:

399 out of 434 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Cincinnati, OH on Verified Purchase
"Been a customer for over 40 years. I think that says it all!"
100% rating 100 from Cincinnati, OH on Verified Purchase
"First class."
97% rating 100 from West Harrison, IN on Verified Purchase
"Glad to have Reuperts as our trusted company for heating and air."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Our air was completely down and we can’t say enough how your guys came in and got us up and running. We thank everyone that made it possible."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Your employees that I was in contact with were all very respectful and customer friendly. I really appreciate that!!"
100% rating 100 from Cincinnati, OH on Verified Purchase
"Everything was very good. When a problem was found by a service tech, it was addressed by the company having a salesman come and talk with us about our options. There was no pressure, just an explanation of what was the best replacement equipment needed. The techs were very good putting in the new equipment. "
100% rating 100 from Harrison, OH on Verified Purchase
"We knew the work would be done efficiently."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Both gentlemen were very polite and worked very hard to complete and clean up the area."
97% rating 100 from Cincinnati, OH on Verified Purchase
"I first used Reupert services in 2018 for a furnace repair that the company originally installing my high-efficiency furnace could not do in a timely manner. I was pleased by the integrity, honesty, and transparency of the people I met at that time - including not trying to sell me what I didn't need or "upselling". I also was impressed by the way the management and owner work with their employees and their business practices. The installation duo did a good job with our installation to make it right. I think our system operates better now than it did after the AC unit we replaced was initially installed. Correcting some of the previous installation short-cuts as a part of this installation have made a difference. I had recommended you to someone else who had you replace both his furnace and AC about a year ago and heard he was very satisfied with your work. I got several quotes for this replacement and I'm very pleased with my decision to go with you. I am happy to share my experience with others. When the owner came out in 2018 as part of determining what was needed for a furnace issue I had at the time (it was November and the gas valve was malfunctioning) I gained valuable insight into the company. This experience has proven to be consistent with my impression formed 3 years ago."
100% rating 100 from Cincinnati, OH on Verified Purchase
"When we first became customers of Reupert Heating and Air Conditioning, it was because of its high rating with Angie's List and the Better Business Bureau and because of the initial salesperson's expertise. In continuing to choose Reupert, it is because we've found the company and its employees to be professional, honest, responsible, caring, and diligent in their work. We've never had an issue with any of their products or work. "
(158 Remaining)