Customer Reviews for Hart Heating & AC

Hart Heating & AC

234 reviews since June, 2018

(806) 795-1207 · hartheatingandac.com
Lubbock, TX 79404

Consumer Review Summary

234 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hart Heating & AC. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

224 out of 234 gave 5 stars

Q: Timeliness in responding to your needs:

223 out of 233 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

154 out of 162 gave 5 stars

Q: Communication and follow-up from the Salesperson:

151 out of 161 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

157 out of 162 gave 5 stars

Q: Condition of the work area after job completion:

221 out of 232 gave 5 stars

Q: How likely would you be to use our company again?

225 out of 233 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

227 out of 234 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

68 out of 71 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

67 out of 71 gave 5 stars

Q: Overall experience with the Service Technician:

66 out of 69 gave 5 stars

Q: Please rate your overall experience with our company:

229 out of 234 gave 5 stars

	100% rating 100 by H.G. from Ralls, TX on 02/21/26 Verified Purchase "Very satisfied, everyone was very polite and worked quickly to get my HVAC system set up. Y'all got a good group of guys, and I will recommend y'all to any friends or family that need service!"
	100% rating 100 by M.H. from Lubbock, TX on 02/20/26 Verified Purchase "Impressed with the professionalism of all those involved in the installation of the system!"
	100% rating 100 by D.J. from Lubbock, TX on 02/20/26 Verified Purchase "They were recommended to me, and I had heard of their reputation in town. They lived up to everything. I would strongly recommend them to anyone! "
	97% rating 100 by a company from Lubbock, TX on 01/20/26 Verified Purchase "Installation was satisfactory, and the new rooftop unit is working fine!"
	100% rating 100 by R.M. from Lubbock, TX on 01/16/26 Verified Purchase "We are very happy with the service and your professional techs. Whether it is a service call or a new installation, we count on your team. They are the reason we are loyal customers. Keep up the great work and keep that positive customer experience!"
	100% rating 100 by S.F. from Lubbock, TX on 12/11/25 Verified Purchase "Quality work and equipment. Improved heating and cooling efficiency and lowered energy costs. "
	94% rating 100 by R.J. from Post, TX on 12/11/25 Verified Purchase "Totally pleased with Brett and his crew. They explained everything to us and were courteous and professional each time they were here. Great company and will call again and recommend to all! Thank you!"
	100% rating 100 by D.J. from Lubbock, TX on 12/11/25 Verified Purchase "Great job, thanks!"
	100% rating 100 by J.B. from Lubbock, TX on 10/28/25 Verified Purchase "We are so grateful for the Hart team! They are always so thorough and do a great job explaining very complex systems before offering choices or resolving issues. Every team member we’ve worked with has been very professional, patient, kind, and knowledgeable. "
	100% rating 100 by C.A. from Ransom Canyon, TX on 09/19/25 Verified Purchase "Everyone was very professional and friendly. I could not be more pleased with the entire process. "

(103 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS