Customer Reviews for Hart Heating & AC

Hart Heating & AC

255 reviews since June, 2018

(806) 795-1207 · hartheatingandac.com
Lubbock, TX 79404

Consumer Review Summary

255 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hart Heating & AC. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

243 out of 255 gave 5 stars

Q: Timeliness in responding to your needs:

243 out of 254 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

173 out of 182 gave 5 stars

Q: Communication and follow-up from the Salesperson:

170 out of 181 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

177 out of 183 gave 5 stars

Q: Condition of the work area after job completion:

239 out of 253 gave 5 stars

Q: How likely would you be to use our company again?

245 out of 254 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

247 out of 255 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

68 out of 71 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

67 out of 71 gave 5 stars

Q: Overall experience with the Service Technician:

66 out of 69 gave 5 stars

Q: Please rate your overall experience with our company:

249 out of 255 gave 5 stars

	100% rating 100 by D.B. from Lubbock, TX on 03/31/26 Verified Purchase "I have no doubt that when the time comes that I need service, Hart will be there and ready. "
	100% rating 100 by L.L. from Wolfforth, TX on 03/31/26 Verified Purchase "I cannot recommend Hart enough. They truly care about the customer experience. I have never had anyone care about how they left my home as much as Hart. They cleaned my units extremely well and kept us informed the whole way through the replacement process. "
	100% rating 100 by B.G. from Lubbock, TX on 03/14/26 Verified Purchase "Outstanding service!"
	100% rating 100 by d.B. from Lubbock, TX on 03/13/26 Verified Purchase "Thank you so much for your prompt attention to the problems I was trying to solve. Your prices were fair, and your communication was excellent. I have already given your info and cards to some others; maybe you'll get some more business."
	100% rating 100 by H.G. from Ralls, TX on 02/21/26 Verified Purchase "Very satisfied, everyone was very polite and worked quickly to get my HVAC system set up. Y'all got a good group of guys, and I will recommend y'all to any friends or family that need service!"
	100% rating 100 by M.H. from Lubbock, TX on 02/20/26 Verified Purchase "Impressed with the professionalism of all those involved in the installation of the system!"
	100% rating 100 by D.J. from Lubbock, TX on 02/20/26 Verified Purchase "They were recommended to me, and I had heard of their reputation in town. They lived up to everything. I would strongly recommend them to anyone! "
	97% rating 100 by a company from Lubbock, TX on 01/20/26 Verified Purchase "Installation was satisfactory, and the new rooftop unit is working fine!"
	100% rating 100 by R.M. from Lubbock, TX on 01/16/26 Verified Purchase "We are very happy with the service and your professional techs. Whether it is a service call or a new installation, we count on your team. They are the reason we are loyal customers. Keep up the great work and keep that positive customer experience!"
	100% rating 100 by S.F. from Lubbock, TX on 12/11/25 Verified Purchase "Quality work and equipment. Improved heating and cooling efficiency and lowered energy costs. "

(107 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS