VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hart Heating & AC
98.74213836478 100
5

213 reviews since June, 2018

Hart Heating & AC
(806) 795-1207 ·
Lubbock, TX 79404

Consumer Review Summary

213 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hart Heating & AC. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

203 out of 213 gave 5 stars

Q: Timeliness in responding to your needs:

202 out of 212 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

133 out of 141 gave 5 stars

Q: Communication and follow-up from the Salesperson:

131 out of 140 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

137 out of 142 gave 5 stars

Q: Condition of the work area after job completion:

201 out of 211 gave 5 stars

Q: How likely would you be to use our company again?

204 out of 212 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

207 out of 213 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

68 out of 71 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

67 out of 71 gave 5 stars

Q: Overall experience with the Service Technician:

66 out of 69 gave 5 stars

Q: Please rate your overall experience with our company:

208 out of 213 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Ransom Canyon, TX on Verified Purchase
"Everyone was very professional and friendly. I could not be more pleased with the entire process. "
100% rating 100 from Lubbock, TX on Verified Purchase
"Keith, you have a great team!"
100% rating 100 from Lubbock, TX on Verified Purchase
"We have been completely satisfied with our service from Hart. Great company!"
100% rating 100 from Lubbock, TX on Verified Purchase
"Very professional! "
100% rating 100 from Idalou, TX on Verified Purchase
"Went far beyond what could be expected. All workers were very helpful. "
100% rating 100 from Lubbock, TX on Verified Purchase
"Everyone was very helpful. Eddie, Wes, and the other young man were very patient as Eddie worked out our situation with Keith. Wes in the office worked to help also. Eddie and his crew did a fantastic job, were very professional and patient. They left everything in good shape and we were very happy with everything. Thanks Keith and we pray God’s blessings on your company (with a real Heart)!"
100% rating 100 from Lubbock, TX on Verified Purchase
"Hart H & A has always done everything that they could do to help us with our heating and air conditioning problems in a timely manner, and at a great price! "
100% rating 100 from Lubbock, TX on Verified Purchase
"Everyone we dealt with was excellent!"
100% rating 100 from Lubbock, TX on Verified Purchase
"Keith and his crew exceeded all our expectations on every level. "
100% rating 100 from Lubbock, TX on Verified Purchase
"We have been customers of Hart for 15 years and have always been so impressed with them. They do everything they can to get to you quickly and all of their technicians are knowledgeable and kind. Brett has been the technician we have used the most and we trust him and his recommendations completely. They recently installed a new unit in our house and we have loved the upgrade!"
(94 Remaining)