VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hart Heating & AC
98.69918699187 100
5

206 reviews since June, 2018

Hart Heating & AC
(806) 795-1207 ·
Lubbock, TX 79404

Consumer Review Summary

206 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hart Heating & AC. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

196 out of 206 gave 5 stars

Q: Timeliness in responding to your needs:

195 out of 205 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

126 out of 134 gave 5 stars

Q: Communication and follow-up from the Salesperson:

124 out of 133 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

130 out of 135 gave 5 stars

Q: Condition of the work area after job completion:

194 out of 204 gave 5 stars

Q: How likely would you be to use our company again?

197 out of 205 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

200 out of 206 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

68 out of 71 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

67 out of 71 gave 5 stars

Q: Overall experience with the Service Technician:

66 out of 69 gave 5 stars

Q: Please rate your overall experience with our company:

201 out of 206 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lubbock, TX on Verified Purchase
"Everyone was very helpful. Eddie, Wes, and the other young man were very patient as Eddie worked out our situation with Keith. Wes in the office worked to help also. Eddie and his crew did a fantastic job, were very professional and patient. They left everything in good shape and we were very happy with everything. Thanks Keith and we pray God’s blessings on your company (with a real Heart)!"
100% rating 100 from Lubbock, TX on Verified Purchase
"Hart H & A has always done everything that they could do to help us with our heating and air conditioning problems in a timely manner, and at a great price! "
100% rating 100 from Lubbock, TX on Verified Purchase
"Everyone we dealt with was excellent!"
100% rating 100 from Lubbock, TX on Verified Purchase
"Keith and his crew exceeded all our expectations on every level. "
100% rating 100 from Lubbock, TX on Verified Purchase
"We have been customers of Hart for 15 years and have always been so impressed with them. They do everything they can to get to you quickly and all of their technicians are knowledgeable and kind. Brett has been the technician we have used the most and we trust him and his recommendations completely. They recently installed a new unit in our house and we have loved the upgrade!"
100% rating 100 from Lubbock, TX on Verified Purchase
"Personal and professional."
100% rating 100 from Lubbock, TX on Verified Purchase
"Very kind workmen. Professional and courteous. Reasonable prices and no pressure."
100% rating 100 from Wolfforth, TX on Verified Purchase
"I was so pleased with Hart from the beginning! Everything was explained in detail, the installation crew was friendly, clean-cut, and very polite! I will recommend Hart to other people!"
100% rating 100 from Lubbock, TX on Verified Purchase
"We are very impressed with Hart. Everyone was so nice and kind to us. We appreciate you guys."
100% rating 100 from Wolfforth, TX on Verified Purchase
"We will always be a returning customer!"
(89 Remaining)