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Trahan's Cooling, Heating and Plumbing
96.989076327434 100
4.9

811 reviews since March, 2018

Trahan's Cooling, Heating and Plumbing
(985) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

811 reviews since March, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Trahan's Cooling, Heating and Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

761 out of 803 gave 5 stars

Q: Timeliness in responding to your needs:

749 out of 809 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

754 out of 807 gave 5 stars

Q: Communication and follow-up from the Salesperson:

702 out of 796 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

730 out of 801 gave 5 stars

Q: Condition of the work area after job completion:

677 out of 802 gave 5 stars

Q: How likely would you be to use our company again?

739 out of 807 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

728 out of 802 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

0 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

0 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

723 out of 802 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Houma, LA on Verified Purchase
"Trahan's Heating & Cooling team, from start to finish, was professional, courteous, helpful, and made the process of a new A/C easy and pleasant. We really appreciated all that was done to make it go so smoothly, and we are very pleased with everything."
100% rating 100 from Thibodaux, LA on Verified Purchase
"Trahan's provided the best customer service I have ever experienced in my lifetime. Technicians Tory and Drennan, along with the installation team, were absolutely outstanding! They provided us with window units so we didn’t melt in the heat and could stay comfortable until our new unit was installed. They were on time on the day they said they would be here, were friendly, professional, and went above and beyond. Thank you so much to Tory, Drennan, and the entire installation team! "
100% rating 100 from Lockport, LA on Verified Purchase
"Excellent."
100% rating 100 from Schriever, LA on Verified Purchase
"Thank you for your prompt response and excellent service. All employees I meet with your company are very professional and efficient! "
100% rating 100 from Houma, LA on Verified Purchase
"We had a complete A/C System replacement (including ductwork). Our old system began giving us problems. It was very old. Trahan’s had come to service it several times in the past few years. Mark serviced it for the last time and sold us on getting it replaced. Timothy and Slade were the installers and did a great job. I was impressed with their professionalism, commitment, and courtesy. They explained the steps of their progress and cleaned as needed as they went. They did a couple of final sweeps of cleaning and checking everything out. They fully explained the system and thermostat operation. It has been a week since the installation. The cooling, along with the freshness of the UV Air Purifier, is amazing. We will recommend Trahan’s to our friends, family, and anyone who would need their services."
100% rating 100 from Houma, LA on Verified Purchase
"The entire staff has been very friendly, helpful, and efficient. "
94% rating 100 from Houma, LA on Verified Purchase
"I appreciate Trahan's quick and professional service. All service techs were courteous and respectful! "
100% rating 100 from Franklin, LA on Verified Purchase
"Friendly, polite, and knowledgeable employees."
100% rating 100 from Morgan City, LA on Verified Purchase
"Speedy service."
100% rating 100 from Houma, LA on Verified Purchase
"All personnel were nice and courteous."
(277 Remaining)