VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Trahan's Heating & Air Conditioning
97.013160600452 100
4.9

546 reviews since March, 2018

Trahan's Heating & Air Conditioning
(985) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

546 reviews since March, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Trahan's Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

513 out of 540 gave 5 stars

Q: Timeliness in responding to your needs:

512 out of 545 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

514 out of 543 gave 5 stars

Q: Communication and follow-up from the Salesperson:

469 out of 534 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

488 out of 538 gave 5 stars

Q: Condition of the work area after job completion:

452 out of 539 gave 5 stars

Q: How likely would you be to use our company again?

494 out of 542 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

490 out of 539 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

0 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

0 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

490 out of 540 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Raceland, LA on Verified Purchase
"Nice people and fast service."
100% rating 100 from Houma, LA on Verified Purchase
"We experienced such kindness with the technicians."
100% rating 100 from Houma, LA on Verified Purchase
"Totally awesome!"
100% rating 100 from Houma, LA on Verified Purchase
"Customer service, salesperson, and installation team were all great. Updated our system and added a few extras seamlessly."
100% rating 100 from Houma, LA on Verified Purchase
"Mark and Ben were so courteous and well-mannered."
100% rating 100 from Houma, LA on Verified Purchase
"The salesman and installers were all terrific. The salesman was extremely patient answered every question I had and addressed all my concerns. The furnace installers were extremely respectful not just of me but of my home. Precautions were taken to protect my belongings. The three with whom I spoke formed a great team! The mug and cookies were a thoughtful gift!"
100% rating 100 from Bourg, LA on Verified Purchase
"I am very satisfied with the services provided by Trahan's Heating and Cooling. During the initial visit, Brader was very informative and provided a detailed explanation of what was needed and why before presenting me with options. During installation, Darrel and his team were very efficient and treated my home as their own. "
100% rating 100 from Houma, LA on Verified Purchase
"We have been using Trahan's for over 15 years. We love how fast they fix any issues we have with our A/C system. We love the maintenance plan that we have with them. Michelle and Rhonda were very helpful when I had any questions about installation and payment plan options. All of the staff that services and installs the A/C systems are very nice and knowledgeable about the products they carry. I also like how the company has expanded and is able to also do electrical work as well as install generators."
100% rating 100 from Raceland, LA on Verified Purchase
"Friendly and professional."
100% rating 100 from Thibodaux, LA on Verified Purchase
"Have always been very pleased with your service. Would highly recommend them."
(179 Remaining)