VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Trahan's Cooling, Heating and Plumbing
96.987791932059 100
4.9

845 reviews since March, 2018

Trahan's Cooling, Heating and Plumbing
(985) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

845 reviews since March, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Trahan's Cooling, Heating and Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

794 out of 836 gave 5 stars

Q: Timeliness in responding to your needs:

780 out of 843 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

786 out of 841 gave 5 stars

Q: Communication and follow-up from the Salesperson:

729 out of 829 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

761 out of 834 gave 5 stars

Q: Condition of the work area after job completion:

709 out of 836 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1 out of 1 gave 5 stars

Q: How likely would you be to use our company again?

770 out of 841 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

758 out of 836 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

0 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

0 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

753 out of 836 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Gray, LA on Verified Purchase
"Everyone was so nice and got the job done! "
100% rating 100 from Houma, LA on Verified Purchase
"While the other HVAC dealer specializes in battling extreme south Louisiana temperatures, TRAHAN dealer is similar. How? TRAHAN dealer moderates an unfriendly budget for extreme efficiency with a basic solution. Yet their basic solution still tackles extreme temperatures by blending average and high efficiency. Hence, I experienced no hype buying TRAHAN'S HVAC equipment."
100% rating 100 from Franklin, LA on Verified Purchase
"Courtesy and very professional, friendly, and cleaned up after the job was done."
100% rating 100 from Houma, LA on Verified Purchase
"Thoroughly impressed with each of the team members, their professionalism, knowledge of the products and installation, as well as taking the time to explain everything to us. I definitely will recommend them every time someone is in need of their service."
100% rating 100 from Thibodaux, LA on Verified Purchase
"We had a very good experience with the team for many years, including our generator and plumbing. We had many quotes from local shops and big box stores, and I have to say, Trahan's beat the prices by far, and were very flexible with my offshore schedule. I would recommend these guys to anybody. THANKS AGAIN!"
100% rating 100 from Thibodaux, LA on Verified Purchase
"Always a pleasure using you for my maintenance and repairs. Your techs are polite and explain everything they are doing in detail. Look forward to continued service with you!!! "
100% rating 100 from Thibodaux, LA on Verified Purchase
"Keep us informed on all phases of business. "
100% rating 100 from Thibodaux, LA on Verified Purchase
"When I call for service or repairs, Trahan’s is quick to respond and provides excellent service. When something isn’t quite right, they take the time to explain to you what’s going on. I will be using them again for another AC installation. Great workmanship!!! "
100% rating 100 from Houma, LA on Verified Purchase
"Trahan's Heating & Cooling team, from start to finish, was professional, courteous, helpful, and made the process of a new A/C easy and pleasant. We really appreciated all that was done to make it go so smoothly, and we are very pleased with everything."
100% rating 100 from Thibodaux, LA on Verified Purchase
"Trahan's provided the best customer service I have ever experienced in my lifetime. Technicians Tory and Drennan, along with the installation team, were absolutely outstanding! They provided us with window units so we didn’t melt in the heat and could stay comfortable until our new unit was installed. They were on time on the day they said they would be here, were friendly, professional, and went above and beyond. Thank you so much to Tory, Drennan, and the entire installation team! "
(285 Remaining)