Customer Reviews for Trahan's Cooling, Heating and Plumbing

4.9

789 reviews since March, 2018

(985) 777-5555 · TrahansNow.com
Pineville, LA 71360

Consumer Review Summary

789 reviews since March, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Trahan's Cooling, Heating and Plumbing. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

742 out of 781 gave 5 stars

Q: Timeliness in responding to your needs:

732 out of 787 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

737 out of 785 gave 5 stars

Q: Communication and follow-up from the Salesperson:

688 out of 775 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

712 out of 779 gave 5 stars

Q: Condition of the work area after job completion:

660 out of 780 gave 5 stars

Q: How likely would you be to use our company again?

722 out of 785 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

711 out of 780 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

0 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

0 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

708 out of 781 gave 5 stars

	100% rating 100 by B.D. from Lockport, LA on 09/03/25 Verified Purchase "Excellent."
	100% rating 100 by S.A. from Schriever, LA on 08/27/25 Verified Purchase "Thank you for your prompt response and excellent service. All employees I meet with your company are very professional and efficient! "
	100% rating 100 by M.M. from Houma, LA on 08/19/25 Verified Purchase "We had a complete A/C System replacement (including ductwork). Our old system began giving us problems. It was very old. Trahan’s had come to service it several times in the past few years. Mark serviced it for the last time and sold us on getting it replaced. Timothy and Slade were the installers and did a great job. I was impressed with their professionalism, commitment, and courtesy. They explained the steps of their progress and cleaned as needed as they went. They did a couple of final sweeps of cleaning and checking everything out. They fully explained the system and thermostat operation. It has been a week since the installation. The cooling, along with the freshness of the UV Air Purifier, is amazing. We will recommend Trahan’s to our friends, family, and anyone who would need their services."
	100% rating 100 by B.P. from Houma, LA on 07/07/25 Verified Purchase "The entire staff has been very friendly, helpful, and efficient. "
	94% rating 100 by J.D. from Houma, LA on 06/15/25 Verified Purchase "I appreciate Trahan's quick and professional service. All service techs were courteous and respectful! "
	100% rating 100 by G.P. from Franklin, LA on 06/11/25 Verified Purchase "Friendly, polite, and knowledgeable employees."
	100% rating 100 by R.A. from Morgan City, LA on 06/10/25 Verified Purchase "Speedy service."
	100% rating 100 by J.S. from Houma, LA on 06/06/25 Verified Purchase "All personnel were nice and courteous."
	100% rating 100 by A.L. from Larose, LA on 05/29/25 Verified Purchase "Wonderful company! Professional, knowledgeable, and quick to respond from start to finish. "
	94% rating 100 by K.H. from Gibson, LA on 05/15/25 Verified Purchase "Timothy, Jonathan, Steven, Slade, and Mark were absolutely wonderful. They worked like dogs nonstop and were just so sweet. What a great team!"

(275 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS