VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
A & A Plumbing
97.654690618762 100
4.9

394 reviews since June, 2018

A & A Plumbing
(210) 566-2665 ยท
Schertz, TX 78154

Consumer Review Summary

394 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of A & A Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

372 out of 389 gave 5 stars

Q: Timeliness in responding to your needs:

357 out of 390 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1 out of 1 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1 out of 1 gave 5 stars

Q: Condition of the work area after job completion:

340 out of 388 gave 5 stars

Q: How likely would you be to use our company again?

363 out of 391 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

363 out of 392 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

378 out of 390 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

371 out of 387 gave 5 stars

Q: Overall experience with the Service Technician:

371 out of 386 gave 5 stars

Q: Please rate your overall experience with our company:

367 out of 391 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Live Oak, TX on Verified Purchase
"I must say that every time I used A & A, they've come through. I really appreciate the team that came out. It was extremely cold, and they went about their business like the true professionals they are! I would definitely recommend your company to my friends and neighbors. What a great experience. "
100% rating 100 from Schertz, TX on Verified Purchase
"When I discovered the leak, I called several plumbers. They told me they couldn't get to me for approximately 1 week. I called A & A and was told they would look at the schedules. About 5 minutes later, I got a call from Carrie telling me a plumber was on his way. Jesse arrived and assessed the situation. I agreed to proceed with Jesse's course of action. I can say honestly that it was the best decision. Jesse and his partners did an outstanding job. The main office support was great. Thanks for your help. I will definitely be a return customer."
97% rating 100 from Live Oak, TX on Verified Purchase
"I really appreciated the capability to replace my waterline without trenching. The salesman who came by when I requested an estimate helped me feel safe with his input and was patient with my questions to help me understand my options. And the workers who did the jobs were great as well. All around a good experience: thank you!"
100% rating 100 from Universal Cty, TX on Verified Purchase
"Outstanding service and professional staff. Response is prompt and level of work is superb."
100% rating 100 from Selma, TX on Verified Purchase
"I was really surprised at the respect, kindness, patience, and understanding from the technicians Joshua and Vincent. I felt completely calm as they completed the work quickly and efficiently, so I could return to where I was most needed. Thank you so much to Joshua for your explanation, knowledge, and passion for your job. You did a great job! I will be a return customer because of the great customer service, down to the dispatcher who called to notify me that the technicians were on their way. "
94% rating 100 from Schertz, TX on Verified Purchase
"Dale and his assistant did an excellent job and got the job done the same day as promised. They were both very professional."
100% rating 100 from Cibolo, TX on Verified Purchase
"Best plumbing company I have ever used! Technicians are very knowledgeable, take the time to explain the issues and how to fix. If it is a continuing problem that takes more than one visit, they have always taken the time to ensure we have a functional system to use. Professional people on a professional team. That's why we use A & A!"
100% rating 100 from San Antonio, TX on Verified Purchase
"Repair was done in a Timely and professional manner. We appreciate the quick Response. "
100% rating 100 from Seguin, TX on Verified Purchase
"Jarrod and Jason did a great job and stayed past hours to finish so I would have hot water. Very Much appreciated!"
94% rating 100 from Schertz, TX on Verified Purchase
"They have always been available when I needed them. Polite and friendly. "
(191 Remaining)