VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
A & A Plumbing
97.593423019432 100
4.9

376 reviews since June, 2018

A & A Plumbing
(210) 566-2665 ยท
Schertz, TX 78154

Consumer Review Summary

376 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of A & A Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

355 out of 371 gave 5 stars

Q: Timeliness in responding to your needs:

341 out of 372 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1 out of 1 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1 out of 1 gave 5 stars

Q: Condition of the work area after job completion:

324 out of 370 gave 5 stars

Q: How likely would you be to use our company again?

345 out of 373 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

345 out of 374 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

360 out of 372 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

355 out of 369 gave 5 stars

Q: Overall experience with the Service Technician:

353 out of 368 gave 5 stars

Q: Please rate your overall experience with our company:

349 out of 373 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
94% rating 100 from Schertz, TX on Verified Purchase
"Dale and his assistant did an excellent job and got the job done the same day as promised. They were both very professional."
100% rating 100 from Cibolo, TX on Verified Purchase
"Best plumbing company I have ever used! Technicians are very knowledgeable, take the time to explain the issues and how to fix. If it is a continuing problem that takes more than one visit, they have always taken the time to ensure we have a functional system to use. Professional people on a professional team. That's why we use A & A!"
100% rating 100 from San Antonio, TX on Verified Purchase
"Repair was done in a Timely and professional manner. We appreciate the quick Response. "
100% rating 100 from Seguin, TX on Verified Purchase
"Jarrod and Jason did a great job and stayed past hours to finish so I would have hot water. Very Much appreciated!"
94% rating 100 from Schertz, TX on Verified Purchase
"They have always been available when I needed them. Polite and friendly. "
100% rating 100 from Windcrest, TX on Verified Purchase
"You take such good care of us. We love you guys!"
100% rating 100 from Schertz, TX on Verified Purchase
"Always excellent service. Someone I can trust. My #1 plumbing company to call for service! "
100% rating 100 from Schertz, TX on Verified Purchase
"Had plumbing and HVAC worked on. Was very happy with both!"
100% rating 100 from Schertz, TX on Verified Purchase
"Thank you for the gift. Wonderful experience."
100% rating 100 from Shavano Park, TX on Verified Purchase
"If I could give 10 Stars for every category, I would. Every interaction we had with A&A was exceptional. April got us scheduled for a technician to come out the day I called. Chris arrived on time and clearly explained our problem and what our options were. Because we had an older home and had numerous leaks, we ended up having to do an entire house reroute of our plumbing. Chris did an excellent job of explaining the entire process, answering all of our questions, and outlining our payment options for such a large, unexpected expense. David and Dave, along with Seth and Evan did an excellent job on all our work. They arrived on time each day and were always clean and neat while doing all their work. Their work was speedy and professional. They gave us continual updates on the project and always informed us if anything unexpected was found. Two of the best compliments came from the electrician and the building inspector who both commented on how A&A had done excellent work and that they had even gone "above and beyond" in several areas where other plumbers might have taken a shortcut. I have already recommended A&A to other family and friends and will definitely call them again if we require any more plumbing work. "
(186 Remaining)