Customer Reviews for Bay Breeze Heating & Cooling

674 reviews since May, 2014

(410) 798-6933 · baybreezehvac.com
Edgewater, MD 21037

Consumer Review Summary

674 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

670 out of 673 said yes

Q: Were we able to respond to your needs in a timely manner?

662 out of 668 said yes

Q: Did the salesperson understand and meet your needs?

537 out of 541 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

664 out of 668 said yes

Q: Was the work area left neat and clean?

670 out of 672 said yes

Q: Would you use our company again and recommend us to others?

664 out of 667 said yes

Q: Please rate your overall experience with our company:

602 out of 646 gave 5 stars

	100% rating 100 by J.G. from Bowie, MD on 03/20/26 Verified Purchase "Your team helped us make the best out of a difficult situation. I appreciated the great communication we received from several members of the team and was very happy with the final result."
	100% rating 100 by D.B. from Stevensville, MD on 03/20/26 Verified Purchase "Techs made attempts to repair an aging system in order to save me some costs. We determined the system needed replacing. I was credited back the costs of the repair attempts and now have a new system I am very happy with!"
	100% rating 100 by G.F. from Ellicott City, MD on 01/27/26 Verified Purchase "The installation team was punctual, professional, and excellent."
	100% rating 100 by M.M. from Arnold, MD on 01/22/26 Verified Purchase "Speedy process and system working great!"
	100% rating 100 by B.P. from Annapolis, MD on 12/31/25 Verified Purchase "Always been happy with everyone at Bay Breeze and their customer service!"
	100% rating 100 by C.P. from Arnold, MD on 12/11/25 Verified Purchase "I’ve been a Bay Breeze customer for many years and expect that will continue well into the future. I appreciate Bay Breeze’s professionalism, competence, and customer-centric attitude. In particular, Kevin, one of your techs, is honest to a fault and is an awesome ambassador for your company. The recent replacement of one of my HVAC units went flawlessly."
	100% rating 100 by E.L. from Annapolis, MD on 09/25/25 Verified Purchase "Every person I dealt with during the process was professional, courteous and helpful. The staff were reliable - on time (or early) and explained the process throughly. I would highly recommend this company and it’s employees."
	100% rating 100 by A.B. from Churchton, MD on 09/18/25 Verified Purchase "Professional, courteous staff. Quickly responds to calls with questions or needed service. Competent technicians. "
	100% rating 100 by G.C. from Grasonville, MD on 09/05/25 Verified Purchase "Ryan was excellent. He worked with me on the phone to get the right equipment and worked to get me the best price. "
	100% rating 100 by W.S. from Annapolis, MD on 08/17/25 Verified Purchase "Everyone from Bay Breeze provided great support."

(178 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS