VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.162995594714 100
5

492 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ·
Edgewater, MD 21037

Consumer Review Summary

492 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

488 out of 491 said yes

Q: Were we able to respond to your needs in a timely manner?

485 out of 489 said yes

Q: Did the salesperson understand and meet your needs?

360 out of 364 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

485 out of 487 said yes

Q: Was the work area left neat and clean?

488 out of 490 said yes

Q: Would you use our company again and recommend us to others?

485 out of 488 said yes

Q: Please rate your overall experience with our company:

436 out of 473 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Annapolis, MD on Verified Purchase
"Excellent customer service provided complete and helpful information, and followed up and coordinated timing with electric work. Friendly and professional staff. Couldn't be happier!"
100% rating 100 from Annapolis, MD on Verified Purchase
"As usual, your team was high quality and gave me a great deal of confidence in the product that I purchased and had installed."
100% rating 100 from Annapolis, MD on Verified Purchase
"Great experience. Quality workmanship. Qualified employees. Personality was a100% one of the best customer service companies we have ever dealt with. Always on time."
100% rating 100 from Burtonsville, MD on Verified Purchase
"Bay Breeze has always taken care of our project needs with excellent workmanship and competitive pricing. I am happy to continue to call them first for all of our HVAC needs."
100% rating 100 from Annapolis, MD on Verified Purchase
"Shari and the installers exceeded my expectations from start to finish. I've been so pleased with your sales and service that I recommended Bay Breeze to my brother and sister. My brother had a new system installed the week after mine. "
100% rating 100 from Millersville, MD on Verified Purchase
"Shari rocks!"
100% rating 100 from Pasadena, MD on Verified Purchase
"When I went online to research contractors your company had great reviews. The sales lady was amazing. Her knowledge and professionalism convinced me that Bay Breeze was the way to go. I had one other contractor out and he just didn’t win me over on anything. "
100% rating 100 from Upper Marlboro, MD on Verified Purchase
"Everyone was professional, timely, and detailed in all aspects from the proposals, to the scheduling, and service."
100% rating 100 from Severna Park, MD on Verified Purchase
"Thank you for a job well done at a very competitive price. You really do aim for 100% customer satisfaction. "
100% rating 100 from Tracys Landing, MD on Verified Purchase
"Shari, the salesperson was very detailed in explaining the system choices that we had and helped us to pick the best for our needs. The installers had been here before to put in our water heater, so that was nice to have the continuity in service. That speaks well about a business. They did a great job in replacing our HVAC systems."
(98 Remaining)