Customer Reviews for Bay Breeze Heating & Cooling

665 reviews since May, 2014

(410) 798-6933 · baybreezehvac.com
Edgewater, MD 21037

Consumer Review Summary

665 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

661 out of 664 said yes

Q: Were we able to respond to your needs in a timely manner?

653 out of 659 said yes

Q: Did the salesperson understand and meet your needs?

529 out of 533 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

655 out of 659 said yes

Q: Was the work area left neat and clean?

661 out of 663 said yes

Q: Would you use our company again and recommend us to others?

655 out of 658 said yes

Q: Please rate your overall experience with our company:

593 out of 637 gave 5 stars

	100% rating 100 by G.F. from Ellicott City, MD on 01/27/26 Verified Purchase "The installation team was punctual, professional, and excellent."
	100% rating 100 by B.P. from Annapolis, MD on 12/31/25 Verified Purchase "Always been happy with everyone at Bay Breeze and their customer service!"
	100% rating 100 by C.P. from Arnold, MD on 12/11/25 Verified Purchase "I’ve been a Bay Breeze customer for many years and expect that will continue well into the future. I appreciate Bay Breeze’s professionalism, competence, and customer-centric attitude. In particular, Kevin, one of your techs, is honest to a fault and is an awesome ambassador for your company. The recent replacement of one of my HVAC units went flawlessly."
	100% rating 100 by E.L. from Annapolis, MD on 09/25/25 Verified Purchase "Every person I dealt with during the process was professional, courteous and helpful. The staff were reliable - on time (or early) and explained the process throughly. I would highly recommend this company and it’s employees."
	100% rating 100 by A.B. from Churchton, MD on 09/18/25 Verified Purchase "Professional, courteous staff. Quickly responds to calls with questions or needed service. Competent technicians. "
	100% rating 100 by G.C. from Grasonville, MD on 09/05/25 Verified Purchase "Ryan was excellent. He worked with me on the phone to get the right equipment and worked to get me the best price. "
	100% rating 100 by W.S. from Annapolis, MD on 08/17/25 Verified Purchase "Everyone from Bay Breeze provided great support."
	100% rating 100 by M.A. from Annapolis, MD on 08/15/25 Verified Purchase "Everyone was very knowledgeable. We are long-time customers and have always appreciated their knowledge, service, and Service people; office."
	100% rating 100 by H.K. from Severna Park, MD on 08/13/25 Verified Purchase "Bay Breeze is by far the HVAC company I have ever dealt with. Starting with a terrific salesperson who listened to all our requirements and provided an excellent solution to a flawless install (very professional installers who knew exactly what they were doing) they were amazing. I can't recommend Bay Breeze enough."
	100% rating 100 by L.B. from Ellicott City, MD on 07/18/25 Verified Purchase "Great company--treating customers as valuable assets."

(175 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS