VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.261186264308 100
5

695 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ยท
Edgewater, MD 21037

Consumer Review Summary

695 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

691 out of 694 said yes

Q: Were we able to respond to your needs in a timely manner?

683 out of 689 said yes

Q: Did the salesperson understand and meet your needs?

558 out of 562 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

685 out of 689 said yes

Q: Was the work area left neat and clean?

690 out of 693 said yes

Q: Would you use our company again and recommend us to others?

685 out of 688 said yes

Q: Please rate your overall experience with our company:

622 out of 667 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Uppr Marlboro, MD on Verified Purchase
"My overall experience exceeded my expectations!"
100% rating 100 from Annapolis, MD on Verified Purchase
"Bay Breeze did an excellent job. Their people are top-notch professionals in the HVAC field and were able to do our difficult install. They also responded quickly, providing room conditioning until the installation was complete. Thanks again!"
100% rating 100 from Laurel, MD on Verified Purchase
"All reps were courteous. Really appreciate the use of mobile AC units until you could install the system. "
100% rating 100 from Annapolis, MD on Verified Purchase
"We were very impressed with the customer service from the very first telephone call through the installation of our new HVAC system. We were thrilled to receive your custom-made cookies and tin. Happy to recommend your services. Thank you!"
100% rating 100 from Davidsonville, MD on Verified Purchase
"We were very thankful for the response and quality work that was completed! And will be reaching out again in the future for our second unit and for any maintenance needs. Thank you! "
100% rating 100 from Severn, MD on Verified Purchase
"The office staff was very professional and friendly. Comfort Specialist was very thorough and knowledgeable. The installation team was great, friendly, thorough, and knew their craft! "
100% rating 100 from Prnc Frederck, MD on Verified Purchase
"They did a wonderful job, and even with a small hiccup, they came and fixed everything promptly."
100% rating 100 from Arnold, MD on Verified Purchase
"Totally satisfied to date!"
100% rating 100 from Chesapeak Bch, MD on Verified Purchase
"I want to pass along how pleased we were with the HVAC installation completed by Bay Breeze. The crew was professional, courteous, and respectful of our home and property throughout the entire process. They worked efficiently, communicated well, and took care to keep the work areas clean and organized. We also appreciated how well they handled being around our dog, Trooper, which made the process much easier for our household. Overall, the installation was a very positive experience, and we appreciate the quality of the work and the professionalism of the team."
100% rating 100 from Harwood, MD on Verified Purchase
"Couldn't be happier with the product (HVAC) and the service. Installation was done on time and extremely fast. Service people were polite and friendly. I will continue to use and recommend this company."
(188 Remaining)