Customer Reviews for Bay Breeze Heating & Cooling

651 reviews since May, 2014

(410) 798-6933 · baybreezehvac.com
Edgewater, MD 21037

Consumer Review Summary

651 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

647 out of 650 said yes

Q: Were we able to respond to your needs in a timely manner?

639 out of 645 said yes

Q: Did the salesperson understand and meet your needs?

516 out of 520 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

641 out of 645 said yes

Q: Was the work area left neat and clean?

647 out of 649 said yes

Q: Would you use our company again and recommend us to others?

642 out of 645 said yes

Q: Please rate your overall experience with our company:

580 out of 624 gave 5 stars

	100% rating 100 by E.L. from Annapolis, MD on 09/25/25 Verified Purchase "Every person I dealt with during the process was professional, courteous and helpful. The staff were reliable - on time (or early) and explained the process throughly. I would highly recommend this company and it’s employees."
	100% rating 100 by A.B. from Churchton, MD on 09/18/25 Verified Purchase "Professional, courteous staff. Quickly responds to calls with questions or needed service. Competent technicians. "
	100% rating 100 by G.C. from Grasonville, MD on 09/05/25 Verified Purchase "Ryan was excellent. He worked with me on the phone to get the right equipment and worked to get me the best price. "
	100% rating 100 by W.S. from Annapolis, MD on 08/17/25 Verified Purchase "Everyone from Bay Breeze provided great support."
	100% rating 100 by M.A. from Annapolis, MD on 08/15/25 Verified Purchase "Everyone was very knowledgeable. We are long-time customers and have always appreciated their knowledge, service, and Service people; office."
	100% rating 100 by H.K. from Severna Park, MD on 08/13/25 Verified Purchase "Bay Breeze is by far the HVAC company I have ever dealt with. Starting with a terrific salesperson who listened to all our requirements and provided an excellent solution to a flawless install (very professional installers who knew exactly what they were doing) they were amazing. I can't recommend Bay Breeze enough."
	100% rating 100 by L.B. from Ellicott City, MD on 07/18/25 Verified Purchase "Great company--treating customers as valuable assets."
	100% rating 100 by S.S. from Galesville, MD on 07/07/25 Verified Purchase "Bay Breeze was very responsive, replacing our Heat Pump/Air Conditioner quickly and professionally. The technician quickly determined why our 24-year-old unit wasn't cooling, and they provided estimates for several options to repair or replace the unit within a couple of hours. We decided on a full replacement, and they were helpful talking through the different options. They got the parts and had the unit installed in a matter of days and were extremely professional during the installation. They also offered to provide temporary cooling units if there was going to be a delay in installation. They left the house very tidy and neat, and I felt like they really cared about our needs throughout the entire process!"
	100% rating 100 by W.W. from Edgewater, MD on 06/30/25 Verified Purchase "Everyone was great! The gentlemen who came out were just awesome! Thanks again!"
	100% rating 100 by C.D. from Pasadena, MD on 06/27/25 Verified Purchase "Good company and nice people!"

(172 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS