VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.213908652743 100
5

630 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ยท
Edgewater, MD 21037

Consumer Review Summary

630 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

626 out of 629 said yes

Q: Were we able to respond to your needs in a timely manner?

620 out of 626 said yes

Q: Did the salesperson understand and meet your needs?

496 out of 500 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

620 out of 624 said yes

Q: Was the work area left neat and clean?

626 out of 628 said yes

Q: Would you use our company again and recommend us to others?

621 out of 624 said yes

Q: Please rate your overall experience with our company:

559 out of 603 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Edgewater, MD on Verified Purchase
"You're the best!"
100% rating 100 from Columbia, MD on Verified Purchase
"Bay Breeze went the extra mile to ensure the system was sized correctly and still had a competitive price!"
100% rating 100 from Glen Burnie, MD on Verified Purchase
"Very professional. The process was so easy. Shari explained everything and answered all of our concerns."
100% rating 100 from Lothian, MD on Verified Purchase
"The owner, specialists, representatives, as well as technicians are very responsive to customer concerns and needs. They're also knowledgeable and serve to solve problems."
100% rating 100 from Edgewater, MD on Verified Purchase
"The site visit by Shari, her deep knowledge of the product line, the reasonable quote, and the installation were very easy. We are extremely satisfied with the Mitsubishi system and have not used our electric baseboard units since. We invited Bay Breeze back on-site a couple of times. Once to make a change to the routing of the condensate line, and again to add ducts and diffusers to serve the two bathrooms. Each time, we got fair and reasonable pricing, easy scheduling that was tailored to our availability, excellent craftsmanship, and cleaner spaces than when the techs arrived. All around excellent relationship with Bay Breeze. The delicious cookies are also a terrific touch."
100% rating 100 from Annapolis, MD on Verified Purchase
"Great experience from start to finish. I have been using Bay Breeze since we moved here 4 years ago for yearly maintenance checks. When it came time to replace our AC, we went with Bay Breeze. Thank you once again for great service!"
100% rating 100 from Davidsonville, MD on Verified Purchase
"Very professional, detailed, customer service oriented, and very friendly!"
100% rating 100 from Edgewater, MD on Verified Purchase
"Bay Breeze has been our HVAC company for 5 years. They have always done an excellent job and provided great service. I recommend them often!"
100% rating 100 from Edgewater, MD on Verified Purchase
"Bay Breeze is a professional organization with skilled personnel with an emphasis on customer satisfaction."
100% rating 100 from Ellicott City, MD on Verified Purchase
"After getting a first estimate from another company, I was lucky enough to get one from Bay Breeze. I appreciated the honest estimate and from the salesperson to the install crew the knowledge and expertise were second to none!"
(162 Remaining)