VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.11907654921 100
5

355 reviews since May, 2014

Bay Breeze Heating & Cooling
410-798-6933 ·
Edgewater, MD 21037

Consumer Review Summary

355 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

353 out of 355 said yes

Q: Were we able to respond to your needs in a timely manner?

351 out of 355 said yes

Q: Did the salesperson understand and meet your needs?

229 out of 233 said yes

Q: Did the technician understand and meet your needs?

121 out of 121 said yes

Q: Was the work performed to your satisfaction?

351 out of 353 said yes

Q: Was the work area left neat and clean?

353 out of 355 said yes

Q: Would you use our company again and recommend us to others?

354 out of 355 said yes

Q: Please rate your overall experience with our company:

318 out of 342 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Columbia, MD on Verified Purchase
"The salesperson was personable and professional, as were the installers."
100% rating 100 from Annapolis, MD on Verified Purchase
"Everyone from the initial tech who examined our system, to one of the brothers who installed our new coil, to the other brother who relocated our system and ran the new lines was extremely professional, punctual, kind, and helpful. "
100% rating 100 from Annapolis, MD on Verified Purchase
"David and Ethan were courteous and professional."
100% rating 100 from Annapolis, MD on Verified Purchase
"Great experience- every time! Shari was great and so were the service guys!"
100% rating 100 from Pasadena, MD on Verified Purchase
"Outstanding, professional workmanship by the installers and Shari was the best. Thank you."
83% rating 100 from Pasadena, MD on Verified Purchase
"Friendly workers."
100% rating 100 from Annapolis, MD on Verified Purchase
"Was very satisfied with the work performed by your technicians Dave and Ethan, as well as sales rep Shari. They all did a super job. This is why we have been customers for a very long time."
100% rating 100 from West River, MD on Verified Purchase
"HVAC heating and air conditioners are not exciting and certainly not how I want to spend my money but it is a necessary item. This is the second unit I had installed by Bay Breeze. My current unit is exceptional above and beyond what I had anticipated. The unit is so quiet I wasn’t sure it was on, the way I confirmed it was operational was to decrease the temperature, I left the property for a short period of time and the house was cool. Sheri was amazing and Kevin made sure all my concerns were addressed. I was not home for the install but my son who has a very high bar said the guys were awesome kept him informed along the way of issues they encountered and how they would address them. I am extremely happy! Great company, exceptional sales personnel, a great crew who worked on the install and the owner who is very involved with his team creates a great environment for the buyer. Great job!"
100% rating 100 from Annapolis, MD on Verified Purchase
"Fantastic job! We now have a new A/C for the summer."
100% rating 100 from New Carrollton, MD on Verified Purchase
"An awesome job on the HVAC unit and cutting dryer vent."
(30 Remaining)