Customer Reviews for Bay Breeze Heating & Cooling

620 reviews since May, 2014

(410) 798-6933 · baybreezehvac.com
Edgewater, MD 21037

Consumer Review Summary

620 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

616 out of 619 said yes

Q: Were we able to respond to your needs in a timely manner?

610 out of 616 said yes

Q: Did the salesperson understand and meet your needs?

486 out of 490 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

610 out of 614 said yes

Q: Was the work area left neat and clean?

616 out of 618 said yes

Q: Would you use our company again and recommend us to others?

611 out of 614 said yes

Q: Please rate your overall experience with our company:

549 out of 593 gave 5 stars

	100% rating 100 by M.D. from Glen Burnie, MD on 05/30/25 Verified Purchase "Very professional. The process was so easy. Shari explained everything and answered all of our concerns."
	100% rating 100 by W.M. from Annapolis, MD on 05/12/25 Verified Purchase "Great experience from start to finish. I have been using Bay Breeze since we moved here 4 years ago for yearly maintenance checks. When it came time to replace our AC, we went with Bay Breeze. Thank you once again for great service!"
	100% rating 100 by J.Z. from Davidsonville, MD on 05/11/25 Verified Purchase "Very professional, detailed, customer service oriented, and very friendly!"
	100% rating 100 by S.D. from Edgewater, MD on 04/03/25 Verified Purchase "Bay Breeze has been our HVAC company for 5 years. They have always done an excellent job and provided great service. I recommend them often!"
	100% rating 100 by M.O. from Edgewater, MD on 03/04/25 Verified Purchase "Bay Breeze is a professional organization with skilled personnel with an emphasis on customer satisfaction."
	100% rating 100 by P.P. from Ellicott City, MD on 01/18/25 Verified Purchase "After getting a first estimate from another company, I was lucky enough to get one from Bay Breeze. I appreciated the honest estimate and from the salesperson to the install crew the knowledge and expertise were second to none!"
	100% rating 100 by M.W. from Denton, MD on 12/20/24 Verified Purchase "As always, fast, stellar service! "
	100% rating 100 by M.V. from Annapolis, MD on 12/18/24 Verified Purchase "Bay Breeze is a first-rate company. I am thoroughly pleased with my interactions with them and the installation and product."
	100% rating 100 by D.M. from Annapolis, MD on 12/05/24 Verified Purchase "The peaceful and professional attention Bay Breeze gave us as they listened to our needs resulted in their excellent exploration to resolve our existing limitations to upgrade our house to receive the installation of 2 mini-splits. Top-notch service and confidence in this company. "
	100% rating 100 by D.E. from Annapolis, MD on 10/29/24 Verified Purchase "Sheri and her team were wonderful. Knowledgeable, personable, and engaging."

(158 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS