VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.163139669104 100
5

374 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ·
Edgewater, MD 21037

Consumer Review Summary

374 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

372 out of 374 said yes

Q: Were we able to respond to your needs in a timely manner?

370 out of 374 said yes

Q: Did the salesperson understand and meet your needs?

248 out of 252 said yes

Q: Did the technician understand and meet your needs?

121 out of 121 said yes

Q: Was the work performed to your satisfaction?

370 out of 372 said yes

Q: Was the work area left neat and clean?

372 out of 374 said yes

Q: Would you use our company again and recommend us to others?

372 out of 373 said yes

Q: Please rate your overall experience with our company:

335 out of 359 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Queenstown, MD on Verified Purchase
"Excellent sales, service, and product! Competitive price, as well. Bay Breeze's motto "Our Dedication is Your Peace of Mind" couldn't be more accurate. "
100% rating 100 from Bowie, MD on Verified Purchase
"Our salesperson Shari was very knowledgable and saw the project through from start to finish. Recently, Lowes nor Home Depot did not have the dimensions for the filter recommended and Bay Breeze gave us one for free until the new ones come in from Amazon. It was a pleasant experience for me and my family and I would recommend their services to others. Shari is an excellent employee and great spokesperson for Bay Breeze and that is why we settled on their services. We did not go wrong. Thank you."
100% rating 100 from Davidsonville, MD on Verified Purchase
"Since the first service call a year ago, everyone from the office to the service people has been great!! "
100% rating 100 from Ellicott City, MD on Verified Purchase
"First of all, Sherri was amazing. When she first came out to give us an estimate she just explained all of my options and never pushed for the more expensive. Even after the estimate Sherri nor the company called to see if I had made a decision. They didn't keep hounding me. That's a big plus for me."
100% rating 100 from Elkridge, MD on Verified Purchase
"We were very happy with the customer experience - from the first visit from Shari to the installation and follow up. We've had our system for a few weeks and we have been very pleased so far. "
100% rating 100 from Chesapeake Beach, MD on Verified Purchase
"This company exceeded my expectations. I would definitely recommend them to others."
100% rating 100 from Davidsonville, MD on Verified Purchase
"The service was great. The installers were very clean and courteous. "
100% rating 100 from West River, MD on Verified Purchase
"Thank you Bay Breeze! We are beyond happy with your product and installation !!"
100% rating 100 from Pasadena, MD on Verified Purchase
"Shari (sp?) was amazing!! She was so kind and thorough - she explained everything clearly to me and provided options so we could figure out what was best for our situation. The installation guys were very friendly and professional- they got everything up and running faster than expected and left everything very clean. "
100% rating 100 from Riva, MD on Verified Purchase
"Long time customer with first HVAC system installed in 2004. Have had service plan with them since. Consider the company and people who work there as the best heating and cooling operation in the Annapolis area. "
(40 Remaining)