VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.268005984185 100
5

677 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ·
Edgewater, MD 21037

Consumer Review Summary

677 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

673 out of 676 said yes

Q: Were we able to respond to your needs in a timely manner?

665 out of 671 said yes

Q: Did the salesperson understand and meet your needs?

540 out of 544 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

667 out of 671 said yes

Q: Was the work area left neat and clean?

673 out of 675 said yes

Q: Would you use our company again and recommend us to others?

667 out of 670 said yes

Q: Please rate your overall experience with our company:

605 out of 649 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Chesapeak Bch, MD on Verified Purchase
"I want to pass along how pleased we were with the HVAC installation completed by Bay Breeze. The crew was professional, courteous, and respectful of our home and property throughout the entire process. They worked efficiently, communicated well, and took care to keep the work areas clean and organized. We also appreciated how well they handled being around our dog, Trooper, which made the process much easier for our household. Overall, the installation was a very positive experience, and we appreciate the quality of the work and the professionalism of the team."
100% rating 100 from Harwood, MD on Verified Purchase
"Couldn't be happier with the product (HVAC) and the service. Installation was done on time and extremely fast. Service people were polite and friendly. I will continue to use and recommend this company."
100% rating 100 from Bowie, MD on Verified Purchase
"Your team helped us make the best out of a difficult situation. I appreciated the great communication we received from several members of the team and was very happy with the final result."
100% rating 100 from Stevensville, MD on Verified Purchase
"Techs made attempts to repair an aging system in order to save me some costs. We determined the system needed replacing. I was credited back the costs of the repair attempts and now have a new system I am very happy with!"
100% rating 100 from Ellicott City, MD on Verified Purchase
"The installation team was punctual, professional, and excellent."
100% rating 100 from Arnold, MD on Verified Purchase
"Speedy process and system working great!"
100% rating 100 from Annapolis, MD on Verified Purchase
"Always been happy with everyone at Bay Breeze and their customer service!"
100% rating 100 from Arnold, MD on Verified Purchase
"I’ve been a Bay Breeze customer for many years and expect that will continue well into the future. I appreciate Bay Breeze’s professionalism, competence, and customer-centric attitude. In particular, Kevin, one of your techs, is honest to a fault and is an awesome ambassador for your company. The recent replacement of one of my HVAC units went flawlessly."
100% rating 100 from Annapolis, MD on Verified Purchase
"Every person I dealt with during the process was professional, courteous and helpful. The staff were reliable - on time (or early) and explained the process throughly. I would highly recommend this company and it’s employees."
100% rating 100 from Churchton, MD on Verified Purchase
"Professional, courteous staff. Quickly responds to calls with questions or needed service. Competent technicians. "
(180 Remaining)