VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.186089530152 100
5

389 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ·
Edgewater, MD 21037

Consumer Review Summary

389 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

387 out of 389 said yes

Q: Were we able to respond to your needs in a timely manner?

385 out of 389 said yes

Q: Did the salesperson understand and meet your needs?

262 out of 266 said yes

Q: Did the technician understand and meet your needs?

122 out of 122 said yes

Q: Was the work performed to your satisfaction?

384 out of 386 said yes

Q: Was the work area left neat and clean?

387 out of 389 said yes

Q: Would you use our company again and recommend us to others?

387 out of 388 said yes

Q: Please rate your overall experience with our company:

349 out of 374 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from West River, MD on Verified Purchase
"A top-quality outfit with very knowledgeable staff. Will not consider any other outfit for heating and cooling needs."
100% rating 100 from Riva, MD on Verified Purchase
"I like that you are diamond certified by Mitsubishi. The crew was efficient, neat and so glad the "beast" of old HVAC is gone!"
100% rating 100 from Annapolis, MD on Verified Purchase
"Ryan, the owner, came to my house to address a question the salesperson could not. I was able to call him and talk to him. That was very important to me."
100% rating 100 from Pasadena, MD on Verified Purchase
"Bay Breeze was thorough and reasonable."
100% rating 100 from Annapolis, MD on Verified Purchase
"Great installation team. Great sales and follow up."
100% rating 100 from Queenstown, MD on Verified Purchase
"Excellent sales, service, and product! Competitive price, as well. Bay Breeze's motto "Our Dedication is Your Peace of Mind" couldn't be more accurate. "
100% rating 100 from Bowie, MD on Verified Purchase
"Our salesperson Shari was very knowledgable and saw the project through from start to finish. Recently, Lowes nor Home Depot did not have the dimensions for the filter recommended and Bay Breeze gave us one for free until the new ones come in from Amazon. It was a pleasant experience for me and my family and I would recommend their services to others. Shari is an excellent employee and great spokesperson for Bay Breeze and that is why we settled on their services. We did not go wrong. Thank you."
100% rating 100 from Davidsonville, MD on Verified Purchase
"Since the first service call a year ago, everyone from the office to the service people has been great!! "
100% rating 100 from Ellicott City, MD on Verified Purchase
"First of all, Sherri was amazing. When she first came out to give us an estimate she just explained all of my options and never pushed for the more expensive. Even after the estimate Sherri nor the company called to see if I had made a decision. They didn't keep hounding me. That's a big plus for me."
100% rating 100 from Elkridge, MD on Verified Purchase
"We were very happy with the customer experience - from the first visit from Shari to the installation and follow up. We've had our system for a few weeks and we have been very pleased so far. "
(45 Remaining)