VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.229817854734 100
5

643 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ยท
Edgewater, MD 21037

Consumer Review Summary

643 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

639 out of 642 said yes

Q: Were we able to respond to your needs in a timely manner?

632 out of 638 said yes

Q: Did the salesperson understand and meet your needs?

509 out of 513 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

633 out of 637 said yes

Q: Was the work area left neat and clean?

639 out of 641 said yes

Q: Would you use our company again and recommend us to others?

634 out of 637 said yes

Q: Please rate your overall experience with our company:

572 out of 616 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Annapolis, MD on Verified Purchase
"Everyone from Bay Breeze provided great support."
100% rating 100 from Annapolis, MD on Verified Purchase
"Everyone was very knowledgeable. We are long-time customers and have always appreciated their knowledge, service, and Service people; office."
100% rating 100 from Severna Park, MD on Verified Purchase
"Bay Breeze is by far the HVAC company I have ever dealt with. Starting with a terrific salesperson who listened to all our requirements and provided an excellent solution to a flawless install (very professional installers who knew exactly what they were doing) they were amazing. I can't recommend Bay Breeze enough."
100% rating 100 from Ellicott City, MD on Verified Purchase
"Great company--treating customers as valuable assets."
100% rating 100 from Galesville, MD on Verified Purchase
"Bay Breeze was very responsive, replacing our Heat Pump/Air Conditioner quickly and professionally. The technician quickly determined why our 24-year-old unit wasn't cooling, and they provided estimates for several options to repair or replace the unit within a couple of hours. We decided on a full replacement, and they were helpful talking through the different options. They got the parts and had the unit installed in a matter of days and were extremely professional during the installation. They also offered to provide temporary cooling units if there was going to be a delay in installation. They left the house very tidy and neat, and I felt like they really cared about our needs throughout the entire process!"
100% rating 100 from Edgewater, MD on Verified Purchase
"Everyone was great! The gentlemen who came out were just awesome! Thanks again!"
100% rating 100 from Pasadena, MD on Verified Purchase
"Good company and nice people!"
100% rating 100 from Edgewater, MD on Verified Purchase
"You're the best!"
100% rating 100 from Columbia, MD on Verified Purchase
"Bay Breeze went the extra mile to ensure the system was sized correctly and still had a competitive price!"
100% rating 100 from Glen Burnie, MD on Verified Purchase
"Very professional. The process was so easy. Shari explained everything and answered all of our concerns."
(169 Remaining)