VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.152046783626 100
5

369 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ·
Edgewater, MD 21037

Consumer Review Summary

369 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

367 out of 369 said yes

Q: Were we able to respond to your needs in a timely manner?

365 out of 369 said yes

Q: Did the salesperson understand and meet your needs?

243 out of 247 said yes

Q: Did the technician understand and meet your needs?

121 out of 121 said yes

Q: Was the work performed to your satisfaction?

365 out of 367 said yes

Q: Was the work area left neat and clean?

367 out of 369 said yes

Q: Would you use our company again and recommend us to others?

367 out of 368 said yes

Q: Please rate your overall experience with our company:

331 out of 355 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Davidsonville, MD on Verified Purchase
"Since the first service call a year ago, everyone from the office to the service people has been great!! "
100% rating 100 from Ellicott City, MD on Verified Purchase
"First of all, Sherri was amazing. When she first came out to give us an estimate she just explained all of my options and never pushed for the more expensive. Even after the estimate Sherri nor the company called to see if I had made a decision. They didn't keep hounding me. That's a big plus for me."
100% rating 100 from Elkridge, MD on Verified Purchase
"We were very happy with the customer experience - from the first visit from Shari to the installation and follow up. We've had our system for a few weeks and we have been very pleased so far. "
100% rating 100 from Chesapeake Beach, MD on Verified Purchase
"This company exceeded my expectations. I would definitely recommend them to others."
100% rating 100 from Davidsonville, MD on Verified Purchase
"The service was great. The installers were very clean and courteous. "
100% rating 100 from West River, MD on Verified Purchase
"Thank you Bay Breeze! We are beyond happy with your product and installation !!"
100% rating 100 from Pasadena, MD on Verified Purchase
"Shari (sp?) was amazing!! She was so kind and thorough - she explained everything clearly to me and provided options so we could figure out what was best for our situation. The installation guys were very friendly and professional- they got everything up and running faster than expected and left everything very clean. "
100% rating 100 from Riva, MD on Verified Purchase
"Long time customer with first HVAC system installed in 2004. Have had service plan with them since. Consider the company and people who work there as the best heating and cooling operation in the Annapolis area. "
100% rating 100 from Columbia, MD on Verified Purchase
"The salesperson was personable and professional, as were the installers."
100% rating 100 from Annapolis, MD on Verified Purchase
"Everyone from the initial tech who examined our system, to one of the brothers who installed our new coil, to the other brother who relocated our system and ran the new lines was extremely professional, punctual, kind, and helpful. "
(38 Remaining)