VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bay Breeze Heating & Cooling
99.236683753064 100
5

649 reviews since May, 2014

Bay Breeze Heating & Cooling
(410) 798-6933 ·
Edgewater, MD 21037

Consumer Review Summary

649 reviews since May, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bay Breeze Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

645 out of 648 said yes

Q: Were we able to respond to your needs in a timely manner?

637 out of 643 said yes

Q: Did the salesperson understand and meet your needs?

514 out of 518 said yes

Q: Did the technician understand and meet your needs?

123 out of 123 said yes

Q: Was the work performed to your satisfaction?

639 out of 643 said yes

Q: Was the work area left neat and clean?

645 out of 647 said yes

Q: Would you use our company again and recommend us to others?

640 out of 643 said yes

Q: Please rate your overall experience with our company:

578 out of 622 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Annapolis, MD on Verified Purchase
"Every person I dealt with during the process was professional, courteous and helpful. The staff were reliable - on time (or early) and explained the process throughly. I would highly recommend this company and it’s employees."
100% rating 100 from Churchton, MD on Verified Purchase
"Professional, courteous staff. Quickly responds to calls with questions or needed service. Competent technicians. "
100% rating 100 from Grasonville, MD on Verified Purchase
"Ryan was excellent. He worked with me on the phone to get the right equipment and worked to get me the best price. "
100% rating 100 from Annapolis, MD on Verified Purchase
"Everyone from Bay Breeze provided great support."
100% rating 100 from Annapolis, MD on Verified Purchase
"Everyone was very knowledgeable. We are long-time customers and have always appreciated their knowledge, service, and Service people; office."
100% rating 100 from Severna Park, MD on Verified Purchase
"Bay Breeze is by far the HVAC company I have ever dealt with. Starting with a terrific salesperson who listened to all our requirements and provided an excellent solution to a flawless install (very professional installers who knew exactly what they were doing) they were amazing. I can't recommend Bay Breeze enough."
100% rating 100 from Ellicott City, MD on Verified Purchase
"Great company--treating customers as valuable assets."
100% rating 100 from Galesville, MD on Verified Purchase
"Bay Breeze was very responsive, replacing our Heat Pump/Air Conditioner quickly and professionally. The technician quickly determined why our 24-year-old unit wasn't cooling, and they provided estimates for several options to repair or replace the unit within a couple of hours. We decided on a full replacement, and they were helpful talking through the different options. They got the parts and had the unit installed in a matter of days and were extremely professional during the installation. They also offered to provide temporary cooling units if there was going to be a delay in installation. They left the house very tidy and neat, and I felt like they really cared about our needs throughout the entire process!"
100% rating 100 from Edgewater, MD on Verified Purchase
"Everyone was great! The gentlemen who came out were just awesome! Thanks again!"
100% rating 100 from Pasadena, MD on Verified Purchase
"Good company and nice people!"
(172 Remaining)