Customer Reviews for Baxter Heating & Air

Baxter Heating & Air

352 reviews since August, 2018

(641) 227-3105 · baxtercs.com
Baxter, IA 50028

Consumer Review Summary

352 reviews since August, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Baxter Heating & Air. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

339 out of 346 gave 5 stars

Q: Timeliness in responding to your needs:

334 out of 348 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

336 out of 342 gave 5 stars

Q: Communication and follow-up from the Salesperson:

324 out of 341 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

328 out of 341 gave 5 stars

Q: Condition of the work area after job completion:

330 out of 346 gave 5 stars

Q: How likely would you be to use our company again?

340 out of 352 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

336 out of 351 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

6 out of 6 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

5 out of 6 gave 5 stars

Q: Overall experience with the Service Technician:

5 out of 6 gave 5 stars

Q: Please rate your overall experience with our company:

340 out of 351 gave 5 stars

	100% rating 100 by W.T. from Sully, IA on 09/19/25 Verified Purchase "My first knowledge of your company came from another company regarding service for my geothermal system. Following up, then and now, having to replace the system, all of the employees I came into contact with have been both knowledgeable and very pleasant to work with. (The kind of employees I liked to find when I was in business.) "
	100% rating 100 by C.M. from Altoona, IA on 08/15/25 Verified Purchase "Completely satisfied customer! Everyone was so friendly and professional. I especially liked the messages sent with a picture of the technician who would be arriving. Thank you for that!"
	100% rating 100 by J.C. from Ankeny, IA on 07/09/25 Verified Purchase "Great company and people to work with. Communication was excellent. "
	100% rating 100 by S.M. from Colfax, IA on 06/23/25 Verified Purchase "I was very pleased with the gentleman who installed the heating and air. Also, the office employees were kind and helpful."
	100% rating 100 by M.E. from Sully, IA on 05/29/25 Verified Purchase "Unbelievable experience, from Orval and the quote process all the way through. We look forward to finally having our second story heat and air working comfortably, no matter the season!!!!"
	100% rating 100 by T.S. from Berwick, IA on 05/15/25 Verified Purchase "The guys were friendly and very considerate."
	97% rating 100 by J.S. from Rhodes, IA on 04/30/25 Verified Purchase "Baxter Heating and Air responded quickly to my request for a quote. After receiving the quote, they were able to install within a week. I would recommend them."
	100% rating 100 by A.M. from Clive, IA on 04/23/25 Verified Purchase "Orval, Nate and Noah were phenomenal. All around extremely satisfied. Keep up the great work."
	100% rating 100 by H.B. from Newton, IA on 04/12/25 Verified Purchase "Orrvill was so kind and took the time to explain everything to us. So appreciate that!"
	100% rating 100 by S.S. from Bondurant, IA on 04/08/25 Verified Purchase "Good people to work with!"

(141 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS