Customer Reviews for Bayside Comfort, Inc.

Bayside Comfort, Inc.

1,042 reviews since September, 2012

(419) 732-6688 · baysidecomfort.com
Marblehead, OH 43440

Consumer Review Summary

1,042 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bayside Comfort, Inc.. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

872 out of 885 said yes

Q: Were we able to respond to your needs in a timely manner?

930 out of 953 said yes

Q: Did the salesperson understand and meet your needs?

866 out of 873 said yes

Q: Did the technician understand and meet your needs?

76 out of 79 said yes

Q: Was the work performed to your satisfaction?

940 out of 953 said yes

Q: Was the work area left neat and clean?

940 out of 947 said yes

Q: Courtesy and professionalism of our Phone Representatives:

79 out of 82 gave 5 stars

Q: Would you use our company again and recommend us to others?

945 out of 949 said yes

Q: Timeliness in responding to your needs:

73 out of 83 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

76 out of 83 gave 5 stars

Q: Communication and follow-up from the Salesperson:

65 out of 80 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

80 out of 81 gave 5 stars

Q: Please rate your overall experience with our company:

895 out of 995 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

75 out of 81 gave 5 stars

Q: Condition of the work area after job completion:

75 out of 80 gave 5 stars

Q: How likely would you be to use our company again?

75 out of 79 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

77 out of 80 gave 5 stars

	100% rating 100 by S.W. from Genoa, OH on 02/27/26 Verified Purchase "I was very impressed with your company's response to my initial emergency service call. At that time, I also inquired about the installation of a mini-split system. The salesperson came out soon after and was very polite and knowledgeable. Together, we made a decision about which system would be right for my home. The mini-split was installed within a few days, and the technician was efficient and thorough in his work. I would highly recommend your company to anyone!"
	100% rating 100 by D.S. from Port Clinton, OH on 01/26/26 Verified Purchase "Installers were prompt and took steps to protect the flooring. Installation layout and execution maximize space available. Cleanup was well done. Very professional!"
	100% rating 100 by M.G. from Port Clinton, OH on 01/02/26 Verified Purchase "The technician who diagnosed the problem was direct and thorough. The sales rep who sold us the new equipment was informative, patient, and thorough. He responded to all of our questions thoroughly and specifically. The sales rep was able to immediately order the agreed-upon furnace product. The installers were prompt, helpful, and friendly. They provided us with a loan of space heaters, as they could not finish the job in one day, as anticipated. They showed us where the cracks were in the old furnace. They showed us the new furnace and also a picture of it after it was installed."
	100% rating 100 by C.R. from Lksid Marblhd, OH on 12/24/25 Verified Purchase "Everyone was great!"
	100% rating 100 by R.D. from Sandusky, OH on 12/20/25 Verified Purchase "Pleasant and respectful interaction. Answered all my questions and concerns. Good job!"
	100% rating 100 by K.G. from Fremont, OH on 12/20/25 Verified Purchase "From beginning to end, the staff at Bayside was helpful, informative, courteous, and just overall a great team! Thank you for warming us up in such a short time. "
	100% rating 100 by J.T. from Fremont, OH on 12/16/25 Verified Purchase "I couldn’t be happier with my new furnace from Bayside Comfort! From start to finish, the experience was outstanding. Tristan, the salesman, was knowledgeable, professional, and he took the time to explain all my options and helped me choose the right system for my home. The installation team, EJ and Adam, were fantastic. They arrived on time, worked efficiently, and showed great attention to detail. The install was clean, smooth, and completed with care and professionalism. Since the installation, the furnace has been running perfectly - quiet, efficient, and keeping my home comfortable. It’s clear Bayside Comfort takes pride in its work and values customer satisfaction. I highly recommend Bayside Comfort to anyone looking for quality service and reliable results!"
	100% rating 100 by T.P. from Port Clinton, OH on 12/12/25 Verified Purchase "You guys have been great. From the first estimate, working with the customer service team, and the installation work. THANKS!"
	100% rating 100 by M.C. from Port Clinton, OH on 12/04/25 Verified Purchase "Every employee over the years that we have come in contact with has always been friendly and willing to explain any questions we have."
	100% rating 100 by B.O. from Pioneer, OH on 11/20/25 Verified Purchase "Great company with dedicated, professional, knowledgeable employees! "

(266 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS