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Bayside Comfort, Inc.
98.975869809203 100
5

1,198 reviews since September, 2012

Bayside Comfort, Inc.
(419) 732-6688 ยท
Marblehead, OH 43440

Consumer Review Summary

1,198 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bayside Comfort, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

872 out of 885 said yes

Q: Were we able to respond to your needs in a timely manner?

930 out of 953 said yes

Q: Did the salesperson understand and meet your needs?

866 out of 873 said yes

Q: Did the technician understand and meet your needs?

76 out of 79 said yes

Q: Was the work performed to your satisfaction?

940 out of 953 said yes

Q: Was the work area left neat and clean?

940 out of 947 said yes

Q: Courtesy and professionalism of our Phone Representatives:

230 out of 238 gave 5 stars

Q: Would you use our company again and recommend us to others?

945 out of 949 said yes

Q: Timeliness in responding to your needs:

214 out of 237 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

224 out of 239 gave 5 stars

Q: Communication and follow-up from the Salesperson:

200 out of 232 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

233 out of 237 gave 5 stars

Q: Please rate your overall experience with our company:

1,041 out of 1,150 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

225 out of 236 gave 5 stars

Q: Condition of the work area after job completion:

223 out of 232 gave 5 stars

Q: How likely would you be to use our company again?

222 out of 234 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

225 out of 236 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Huron, OH on Verified Purchase
"Absolutely the Best experience all around from start to finish!!"
100% rating 100 from Lksid Marblhd, OH on Verified Purchase
"Dane did a phenomenal job installing our mini-split in our barn! He loves his work, and it shows!!!! Thank you! "
100% rating 100 from Port Clinton, OH on Verified Purchase
"The employees were so kind and quick in solving my problem. I have nothing but praise for Bayside Comfort!"
100% rating 100 from Lksid Marblhd, OH on Verified Purchase
"Nate was our salesman and was very professional. He answered all our questions and kept us informed about ordering our equipment and the installation date. He was friendly and easy to work with. Adam and Nate were our installers. They did a great job. They were also very friendly and very easy to work with. They explained how the new system worked and what we needed to know about our system that was different from the old one. Thanks to all."
95% rating 100 from Sandusky, OH on Verified Purchase
"Excellent technicians. Jay and Cody were very knowledgeable, thorough, and did a great job."
100% rating 100 from Port Clinton, OH on Verified Purchase
"Thank you....."
100% rating 100 from Lima, OH on Verified Purchase
"Your salesperson, Nate, was very professional and knowledgeable. The two technicians, Josh and Dane also very professional and knowledgeable. The whole team was great to work with and made every attempt to accomplish a very neat and professional job. They all addressed every one of my concerns. I have had a number of the neighbors wander into the garage, so I shared my story with them and showed them the entire job and system. I think they were duly impressed. FYI -They all commented about the trucks - great advertising tool - can't miss them!"
100% rating 100 from Oak Harbor, OH on Verified Purchase
"I loved that a real person answered the phone when I called. Tristan listened to what I wanted. He also took time to explain mini-split units to me. He gave me options to choose from. The installers were professional, personable, and also very knowledgeable. "
100% rating 100 from Fremont, OH on Verified Purchase
"I am very satisfied with the professionalism and quality of work. After the tech was done, he left the area spotless! "
100% rating 100 from Port Clinton, OH on Verified Purchase
"Nancy and I had a marvelous experience with the team that added our mini-split. The installers were gracious and extremely professional. They took their time in explaining all the nuances. In other words, they were SUPERB! We are hooked as customers of yours. "
(316 Remaining)