Customer Reviews for Builders Heating & Cooling

256 reviews since November, 2018

(708) 385-7774 · buildersheatingandcooling.com
Crestwood, IL 60418

Consumer Review Summary

256 reviews since November, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Builders Heating & Cooling. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

249 out of 251 gave 5 stars

Q: Timeliness in responding to your needs:

249 out of 252 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

243 out of 247 gave 5 stars

Q: Communication and follow-up from the Salesperson:

233 out of 244 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

249 out of 252 gave 5 stars

Q: Condition of the work area after job completion:

248 out of 253 gave 5 stars

Q: How likely would you be to use our company again?

249 out of 253 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

251 out of 253 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3 out of 3 gave 5 stars

Q: Overall experience with the Service Technician:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

250 out of 252 gave 5 stars

	100% rating 100 by F.B. from Hinsdale, IL on 07/09/25 Verified Purchase "Great experience with builders, they explained everything, and completed the job in a timely and professional manner."
	100% rating 100 by D.M. from Palos Park, IL on 07/08/25 Verified Purchase "Builders has been our go-to for years. They are one of the few companies that still believe in and practice customer service and value. "
	100% rating 100 by D.F. from Hinsdale, IL on 04/01/25 Verified Purchase "Honesty prevails. Other companies assumed I was not that bright and suggested things I did not need. Builders was honest and professional!"
	100% rating 100 by S.C. from Lemont, IL on 03/10/25 Verified Purchase "No one touches our furnace and A/C, but Builders."
	100% rating 100 by J.S. from Western Sprgs, IL on 02/09/25 Verified Purchase "You guys were terrific. Will absolutely recommend you to others."
	100% rating 100 by P.S. from Orland Park, IL on 02/04/25 Verified Purchase "I’m a fairly new customer and wish I would have found this company years ago! "
	100% rating 100 by R.L. from Lockport, IL on 01/07/25 Verified Purchase "Have had this company service my needs since 2005 and have been most satisfied."
	100% rating 100 by J.E. from Hinsdale, IL on 12/16/24 Verified Purchase "Thanks Brian and team for the great service, I appreciate that you spent extra time walking me through our various options, diagnosing our furnace issues, etc. Thanks for the thoroughness. Also, the Install team was great, and so was Dimytro. "
	100% rating 100 by D.L. from Lockport, IL on 12/13/24 Verified Purchase "Very happy with the furnace and installation!"
	100% rating 100 by M.M. from Hinsdale, IL on 12/13/24 Verified Purchase "I was very impressed with you folks..........from the owner to the technician. I so dreaded replacing the attic furnace, but your people were so careful, quiet, and tidy, that I hardly knew they were there! The new furnace runs like a dream. And Brian was just terrific. He could not have been nicer. It was a great experience all around. I'll be a customer for life!"

(117 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS