Customer Reviews for Builders Heating & Cooling

263 reviews since November, 2018

(708) 385-7774 · buildersheatingandcooling.com
Crestwood, IL 60418

Consumer Review Summary

263 reviews since November, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Builders Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

256 out of 258 gave 5 stars

Q: Timeliness in responding to your needs:

256 out of 259 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

250 out of 254 gave 5 stars

Q: Communication and follow-up from the Salesperson:

240 out of 251 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

256 out of 259 gave 5 stars

Q: Condition of the work area after job completion:

255 out of 260 gave 5 stars

Q: How likely would you be to use our company again?

256 out of 260 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

258 out of 260 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3 out of 3 gave 5 stars

Q: Overall experience with the Service Technician:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

257 out of 259 gave 5 stars

	100% rating 100 by J.H. from Lockport, IL on 08/27/25 Verified Purchase "This company has served us for the last twenty years!"
	100% rating 100 by K.M. from Palos Park, IL on 08/27/25 Verified Purchase "We own a nearly 100-year-old historic home, and both air conditioning units crashed at the same time during this Summer’s record heat wave. John and his crew were responsive, empathetic, knowledgeable, skilled, and fair. Our oldest unit, most likely an original, needed to be replaced, and the other unit redesigned to function more efficiently and effectively. They communicated well on what needed to be done and carried out the work perfectly. We were back up and running quickly, and the system runs better than ever. I can’t say enough good things about John’s company. They’re top-notch."
	100% rating 100 by S.R. from Clarendon Hls, IL on 08/06/25 Verified Purchase "Great company. Would highly recommend."
	100% rating 100 by F.B. from Hinsdale, IL on 07/09/25 Verified Purchase "Great experience with builders, they explained everything, and completed the job in a timely and professional manner."
	100% rating 100 by D.M. from Palos Park, IL on 07/08/25 Verified Purchase "Builders has been our go-to for years. They are one of the few companies that still believe in and practice customer service and value. "
	100% rating 100 by D.F. from Hinsdale, IL on 04/01/25 Verified Purchase "Honesty prevails. Other companies assumed I was not that bright and suggested things I did not need. Builders was honest and professional!"
	100% rating 100 by S.C. from Lemont, IL on 03/10/25 Verified Purchase "No one touches our furnace and A/C, but Builders."
	100% rating 100 by J.S. from Western Sprgs, IL on 02/09/25 Verified Purchase "You guys were terrific. Will absolutely recommend you to others."
	100% rating 100 by P.S. from Orland Park, IL on 02/04/25 Verified Purchase "I’m a fairly new customer and wish I would have found this company years ago! "
	100% rating 100 by R.L. from Lockport, IL on 01/07/25 Verified Purchase "Have had this company service my needs since 2005 and have been most satisfied."

(120 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS