VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Builders Heating & Cooling
99.57264957265 100
5

251 reviews since November, 2018

Builders Heating & Cooling
(708) 385-7774 ·
Crestwood, IL 60418

Consumer Review Summary

251 reviews since November, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Builders Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

245 out of 247 gave 5 stars

Q: Timeliness in responding to your needs:

246 out of 248 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

238 out of 242 gave 5 stars

Q: Communication and follow-up from the Salesperson:

229 out of 239 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

244 out of 247 gave 5 stars

Q: Condition of the work area after job completion:

243 out of 248 gave 5 stars

Q: How likely would you be to use our company again?

244 out of 248 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

246 out of 248 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3 out of 3 gave 5 stars

Q: Overall experience with the Service Technician:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

245 out of 247 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Hinsdale, IL on Verified Purchase
"Honesty prevails. Other companies assumed I was not that bright and suggested things I did not need. Builders was honest and professional!"
100% rating 100 from Lemont, IL on Verified Purchase
"No one touches our furnace and A/C, but Builders."
100% rating 100 from Western Sprgs, IL on Verified Purchase
"You guys were terrific. Will absolutely recommend you to others."
100% rating 100 from Orland Park, IL on Verified Purchase
"I’m a fairly new customer and wish I would have found this company years ago! "
100% rating 100 from Lockport, IL on Verified Purchase
"Have had this company service my needs since 2005 and have been most satisfied."
100% rating 100 from Hinsdale, IL on Verified Purchase
"Thanks Brian and team for the great service, I appreciate that you spent extra time walking me through our various options, diagnosing our furnace issues, etc. Thanks for the thoroughness. Also, the Install team was great, and so was Dimytro. "
100% rating 100 from Lockport, IL on Verified Purchase
"Very happy with the furnace and installation!"
100% rating 100 from Hinsdale, IL on Verified Purchase
"I was very impressed with you folks..........from the owner to the technician. I so dreaded replacing the attic furnace, but your people were so careful, quiet, and tidy, that I hardly knew they were there! The new furnace runs like a dream. And Brian was just terrific. He could not have been nicer. It was a great experience all around. I'll be a customer for life!"
100% rating 100 from Clarendon Hls, IL on Verified Purchase
"Brian and Janet are both incredible to work with and we are grateful for their kindness, knowledge and professionalism. "
100% rating 100 from Orland Hills, IL on Verified Purchase
"I have been a Builders Heating customer for about 20 years. They always kept my old HVAC system running perfectly. When I decided to upgrade the system, they did an excellent job of consulting me on options and with the actual installation of the new HVAC system I selected. Everyone on the team addressed questions and dealt with and resolved quirks immediately. They went beyond my expectations. The installation crew was patient, extremely skilled, friendly, and tidy - just great. Frankly, the new install looks like a work of art. Also, the service tech is always excellent; knowledgeable, and friendly. I feel very safe with everyone from Builders in my home. Their service regularly exceeds expectations. They have earned my confidence over the years and I was thrilled with the new HVAC install and its quality-of-life upgrades!"
(115 Remaining)