Customer Reviews for Signature Heating Cooling & Plumbing

4.7

3,403 reviews since November, 2021

(505) 898-4822 · signaturecomfort.com
Tucson, AZ 85714

Consumer Review Summary

3,403 reviews since November, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Signature Heating Cooling & Plumbing. Here are the results to date:

5 Star

84%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2,891 out of 3,343 gave 5 stars

Q: Timeliness in responding to your needs:

2,772 out of 3,364 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

115 out of 144 gave 5 stars

Q: Communication and follow-up from the Salesperson:

99 out of 143 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

445 out of 516 gave 5 stars

Q: Condition of the work area after job completion:

1,848 out of 2,139 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

494 out of 520 gave 5 stars

Q: Knowledge and expertise of the Project Manager:

591 out of 659 gave 5 stars

Q: How likely would you be to use our company again?

1,705 out of 2,185 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

425 out of 498 gave 5 stars

Q: Communication and follow-up from the Project Manager:

515 out of 632 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,681 out of 2,181 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,539 out of 1,675 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,477 out of 1,654 gave 5 stars

Q: Overall experience with the Service Technician:

1,472 out of 1,644 gave 5 stars

Q: Please rate your overall experience with our company:

1,680 out of 2,170 gave 5 stars

	100% rating 100 by J.M. from Corrales, NM on 08/15/25 Verified Purchase "From start to finish, Signature delivered. I first reached out to set up a service contract for the HVAC system in my new home. During the initial tune-up, they were honest about what they found and told us the system was on borrowed time. They gave us a couple of repair options to stretch its life, but also laid out replacement recommendations. We tried the repair first, but in the end decided to replace all three units. Our sales advisor was phenomenal, walking us through every option, answering every question, and making solid recommendations without a hint of pressure. Financing was straightforward and fair. They scheduled us quickly, and the install team nailed it. Fast, clean, and done right. Since then, I have had a few follow-up questions, and our sales advisor has been just as responsive as day one, getting me answers or resolutions almost immediately. Top-notch service, clear communication, and a flawless install. I could not be happier."
	89% rating 100 by J.W. from Albuquerque, NM on 08/14/25 Verified Purchase "Greg and Damon were great. 2nd office personnel who called to reschedule was very good also. "
	100% rating 100 by K.K. from Albuquerque, NM on 08/14/25 Verified Purchase "Adrain provided exceptional service. He was prompt, professional, and knowledgeable. Because of his exceptional service, I will continue to use Signature Plumbing for all my heating & cooling needs. "
	100% rating 100 by R.S. from Rio Rancho, NM on 08/14/25 Verified Purchase "Plumbing issues are never fun. However, Gregory made the experience more pleasant. "
	97% rating 100 by G.C. from Albuquerque, NM on 08/14/25 Verified Purchase "Had a problem with a 15-year-old AC system, which will be replaced during an upcoming construction project. Adrian was able to quickly identify the problem and return the unit to safe operation, knowing that a replacement would take place soon. Incidentally, Signature will be replacing the unit during a bathroom remodel project, along with a new tankless water heater. I am a long-term JP Plumbery customer, and I am glad to see that the quality of service continues after the two companies joined forces. Thanks, Adrian."
	100% rating 100 by K.S. from Albuquerque, NM on 08/14/25 Verified Purchase "We appreciate your always fast response and the great service your crew provides!"
	100% rating 100 by E.O. from Santa Fe, NM on 08/14/25 Verified Purchase "Courteous, very knowledgeable, in all my needs."
	100% rating 100 by A.M. from Albuquerque, NM on 08/13/25 Verified Purchase "We were in a really bad place, and unfortunately, it was getting worse with the summer heat. The technician came in, fixed the problem, offered budget-friendly Solutions, and was incredibly professional. The entire process was a pleasure, and it was a really challenging time."
	100% rating 100 by D.C. from Albuquerque, NM on 08/13/25 Verified Purchase "Five stars are not enough for Elijah, our technician. He was knowledgeable, professional, and explained everything. We will definitely use Signature and Elijah for any future needs."
	100% rating 100 by M.S. from Albuquerque, NM on 08/13/25 Verified Purchase "Comfort Advisor Jude was very professional and should be noted for his outstanding work."

(1,062 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS