Customer Reviews for Signature Heating Cooling & Plumbing

4.7

3,023 reviews since November, 2021

(505) 898-4822 · signaturecomfort.com
Tucson, AZ 85714

Consumer Review Summary

3,023 reviews since November, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Signature Heating Cooling & Plumbing. Here are the results to date:

5 Star

84%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2,569 out of 2,970 gave 5 stars

Q: Timeliness in responding to your needs:

2,450 out of 2,989 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

115 out of 144 gave 5 stars

Q: Communication and follow-up from the Salesperson:

99 out of 143 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

422 out of 486 gave 5 stars

Q: Condition of the work area after job completion:

1,615 out of 1,877 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

396 out of 417 gave 5 stars

Q: Knowledge and expertise of the Project Manager:

591 out of 659 gave 5 stars

Q: How likely would you be to use our company again?

1,490 out of 1,911 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

339 out of 400 gave 5 stars

Q: Communication and follow-up from the Project Manager:

515 out of 632 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,465 out of 1,907 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,314 out of 1,431 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,257 out of 1,409 gave 5 stars

Q: Overall experience with the Service Technician:

1,253 out of 1,400 gave 5 stars

Q: Please rate your overall experience with our company:

1,462 out of 1,895 gave 5 stars

	100% rating 100 by D.H. from Albuquerque, NM on 05/09/25 Verified Purchase "Greg did a Great Job with my plumbing problem. "
	100% rating 100 by C.L. from Albuquerque, NM on 05/08/25 Verified Purchase "I liked that the work was done in a day, and the servicemen were friendly and made sure I understood everything about my furnace and thermostat before they left. "
	100% rating 100 by R.P. from Albuquerque, NM on 05/07/25 Verified Purchase "Adrian displayed an exceptional level of customer service and knowledge regarding the company and products. It’s a lost art these days, and I did truly appreciate meeting with him."
	100% rating 100 by D.J. from Rio Rancho, NM on 05/07/25 Verified Purchase "Lukas was very knowledgeable and friendly, freely sharing information about the differences in the units."
	100% rating 100 by C.C. from Albuquerque, NM on 05/06/25 Verified Purchase "Very happy with Trevor. He explained everything. I would speak and recommend him to anyone. "
	100% rating 100 by P.M. from Edgewood, NM on 05/04/25 Verified Purchase "Elijah discovered that the electric wire to the evaporative cooler thermostat had been cut when the roofers installed the new shingled roof last Fall. I was impressed by how he worked at determining the best solution to run the new electric wire, and that he installed a retaining clip on the underside of the eave to keep the water supply line to the cooler from potential damage from wind. He explained clearly the actions he had taken for the installation and demonstrated the functions of the new thermostat. He was very professional and courteous!"
	100% rating 100 by R.S. from Albuquerque, NM on 05/04/25 Verified Purchase "Harrison was very polite, professional, and kind."
	100% rating 100 by J.P. from Albuquerque, NM on 05/03/25 Verified Purchase "Joe and Phillip were awesome! They were both very friendly and professional, and they kept me updated throughout the entire process. Thanks!"
	97% rating 100 by R.R. from Albuquerque, NM on 05/02/25 Verified Purchase "The technician was friendly and knowledgeable. What he said he would do, he did, and he kept us informed about what was good and what needed to be repaired. He checked our entire AC and found a real problem. He was a real pleasure to deal with. Thank you for hiring him. We look forward to having him repair the problem he discovered next week."
	100% rating 100 by T.K. from Albuquerque, NM on 05/02/25 Verified Purchase "Thanks! "

(907 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS