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Donaldson Heating & Air
98.500881834215 100
5

63 reviews since March, 2019

Donaldson Heating & Air
(816) 246-9500 ·
Lee's Summit, MO 64063

Consumer Review Summary

63 reviews since March, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Donaldson Heating & Air . Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

59 out of 63 gave 5 stars

Q: Timeliness in responding to your needs:

59 out of 63 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

54 out of 58 gave 5 stars

Q: Communication and follow-up from the Salesperson:

52 out of 58 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

55 out of 58 gave 5 stars

Q: Condition of the work area after job completion:

60 out of 63 gave 5 stars

Q: How likely would you be to use our company again?

62 out of 63 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

61 out of 63 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4 out of 5 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

5 out of 5 gave 5 stars

Q: Overall experience with the Service Technician:

5 out of 5 gave 5 stars

Q: Please rate your overall experience with our company:

59 out of 63 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lees Summit, MO on Verified Purchase
"I'm very happy with our new HVAC system. Thank you so much."
100% rating 100 from Lees Summit, MO on Verified Purchase
"Everything is great. "
94% rating 100 from Kansas City, MO on Verified Purchase
"Jim took the time to explain the current condition of my system and its layout while also discussing the best possible solutions for my situation. While the original plan was going to be a 2-day effort, his team was able to get all the work completed in one day which was very convenient for me. I am very satisfied with the equipment and upgraded infrastructure of my HVAC system. The very first day I noticed a huge difference in the overall climate of my house!"
97% rating 100 from Independence, MO on Verified Purchase
"Efficient and courteous. Gave us information for a rebate and we are very pleased with the installed HVAC system."
100% rating 100 from Lees Summit, MO on Verified Purchase
"We are extremely pleased with the product as well the quality service that Donaldson has provided for us over the many years that we have used them for our HVAC needs. "
100% rating 100 from Lees Summit, MO on Verified Purchase
"Derrick worked hard to get our AC working right. Worked long hours to find out what the problem was."
100% rating 100 from Kingsville, MO on Verified Purchase
"Will recommend to others!"
100% rating 100 from Lees Summit, MO on Verified Purchase
"I have been extremely pleased with the quality, response time, and value of my Donaldson services. The technicians are experienced, polite, and willing to clearly explain what they are doing. They don't push products or services that aren't needed. The office is responsive to any inquiries and professional in all interactions. Donaldson was very helpful during our evaluation of which furnace to purchase. "
100% rating 100 from Smithville, MO on Verified Purchase
"Our salesperson/installer is the reason we used Donaldson a second time. Derrick is the utmost professional. He was knowledgeable about our system and went out of his way to get us the information we needed to make an informed decision. He installed our new geothermal system promptly and with great care to our home. I’ve already passed his card to a friend! "
100% rating 100 from Lees Summit, MO on Verified Purchase
"We were very pleased with the service we received. "
(18 Remaining)