Customer Reviews for Coolray Heating & Air Conditioning

4.9

47,275 reviews since July, 2019

(770) 421-8400 · coolray.com
Marietta, GA 30066

Consumer Review Summary

47,275 reviews since July, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Coolray Heating & Air Conditioning. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3,143 out of 3,387 gave 5 stars

Q: Timeliness in responding to your needs:

3,185 out of 3,414 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

2,931 out of 3,087 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

2,785 out of 2,962 gave 5 stars

Q: Condition of the work area after job completion:

40,456 out of 43,032 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,849 out of 3,079 gave 5 stars

Q: Courtesy and professionalism of the Plumber:

6,372 out of 6,675 gave 5 stars

Q: Courtesy and professionalism of the Electrician:

3,142 out of 3,254 gave 5 stars

Q: Expertise and workmanship of the Plumber:

6,233 out of 6,616 gave 5 stars

Q: Expertise and workmanship of the Electrician:

3,054 out of 3,208 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

2,549 out of 2,879 gave 5 stars

Q: How likely would you be to use our company again?

39,964 out of 43,149 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

29,021 out of 30,534 gave 5 stars

Q: Communication and follow-up from the Electrician:

231 out of 263 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

28,263 out of 30,356 gave 5 stars

Q: Overall experience with the Plumber:

6,251 out of 6,633 gave 5 stars

Q: Overall experience with the Service Technician:

28,564 out of 30,442 gave 5 stars

Q: Overall experience with the Electrician:

3,086 out of 3,242 gave 5 stars

Q: Please rate your overall experience with our company:

38,363 out of 42,751 gave 5 stars

Q: Overall experience with the Installation Team:

2,863 out of 3,085 gave 5 stars

Q: Please rate your overall experience with Coolray:

3 out of 3 gave 5 stars

Q: Did the Service Technician answer all your questions?

19 out of 19 said yes

Q: Personal Appearance

19 out of 19 gave 5 stars

Q: Overall Knowledge

19 out of 19 gave 5 stars

Q: Communication Skills

19 out of 19 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

16 out of 16 gave 5 stars

Q: How likely are you to refer Horizon Services to friends and family?

19 out of 19 said very likely

	100% rating 100 by C.H. from Norcross, GA on 04/16/21 Verified Purchase "Entire job was handled excellently, clean/neat work, and right on time!"
	100% rating 100 by J.T. from Atlanta, GA on 04/15/21 Verified Purchase "The service was great! Lamar was great, very kind, knowledgeable, and professional. Thank you."
	100% rating 100 by L.K. from Atlanta, GA on 04/12/21 Verified Purchase "The guys were great!"
	100% rating 100 by L.L. from Flowery Branch, GA on 04/12/21 Verified Purchase "Great work and care from Jorge. He is a meticulous worker and very professional."
	100% rating 100 by M.I. from Alpharetta, GA on 04/12/21 Verified Purchase "Prompt service, knowledgeable service people, Great experience!"
	100% rating 100 by S.L. from Cumming, GA on 04/12/21 Verified Purchase "Cisco was awesome! He found a short in the system and fixed it right away. We were prepared for the cost to be thousands more (our system is old and he could have told us we just needed a new one). We appreciate his honesty and skill!! Thank you Cisco!"
	100% rating 100 by D.S. from Atlanta, GA on 04/12/21 Verified Purchase "Tyreek is responsible and explains the process as he goes—- he’s one of our favorites! "
	100% rating 100 by R.W. from Powder Springs, GA on 04/12/21 Verified Purchase "Thank you for sending JP. I always ask for him to perform my routine checkups because he is the best technician Coolray has ever sent to my home. "
	100% rating 100 by S.W. from Atlanta, GA on 04/12/21 Verified Purchase "Alan was very courteous and appreciated his honesty."
	100% rating 100 by G.P. from Roswell, GA on 04/12/21 Verified Purchase "We have already had Michael do extensive electrical work in our house. What stands out about Michael is his consistency of knowledge, professionalism, and politeness. "

(11,323 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS