97.364626230671 100
4.9

75,961 reviews since July, 2019

Coolray Heating & Air Conditioning
(770) 421-8400 ·
Marietta, GA 30066

Consumer Review Summary

75,961 reviews since July, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Coolray Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

5,451 out of 5,839 gave 5 stars

Q: Timeliness in responding to your needs:

5,510 out of 5,867 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

4,522 out of 4,759 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

4,907 out of 5,198 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4,398 out of 4,748 gave 5 stars

Q: Condition of the work area after job completion:

65,116 out of 69,308 gave 5 stars

Q: Courtesy and professionalism of the Plumber:

10,885 out of 11,404 gave 5 stars

Q: Courtesy and professionalism of the Electrician:

5,237 out of 5,420 gave 5 stars

Q: Expertise and workmanship of the Plumber:

10,615 out of 11,281 gave 5 stars

Q: Expertise and workmanship of the Electrician:

5,097 out of 5,354 gave 5 stars

Q: How likely would you be to use our company again?

64,270 out of 69,586 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1 out of 1 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

4,507 out of 5,037 gave 5 stars

Q: Communication and follow-up from the Electrician:

318 out of 352 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

46,113 out of 48,565 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

45,001 out of 48,323 gave 5 stars

Q: Overall experience with the Service Technician:

45,421 out of 48,438 gave 5 stars

Q: Overall experience with the Electrician:

5,134 out of 5,397 gave 5 stars

Q: Overall experience with the Plumber:

10,654 out of 11,320 gave 5 stars

Q: Please rate your overall experience with our company:

61,668 out of 68,935 gave 5 stars

Q: Overall experience with the Installation Team:

4,424 out of 4,757 gave 5 stars

Q: Did the Service Technician answer all your questions?

19 out of 19 said yes

Q: Please rate your overall experience with Coolray:

3 out of 3 gave 5 stars

Q: Personal Appearance

19 out of 19 gave 5 stars

Q: Overall Knowledge

19 out of 19 gave 5 stars

Q: Communication Skills

19 out of 19 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

16 out of 16 gave 5 stars

Q: How likely are you to refer Horizon Services to friends and family?

19 out of 19 said very likely