97.441340515278 100
4.9

47,275 reviews since July, 2019

Coolray Heating & Air Conditioning
(770) 421-8400 ·
Marietta, GA 30066

Consumer Review Summary

47,275 reviews since July, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Coolray Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3,143 out of 3,387 gave 5 stars

Q: Timeliness in responding to your needs:

3,185 out of 3,414 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

2,931 out of 3,087 gave 5 stars

Q: Knowledge and expertise of the Comfort Consultant:

2,785 out of 2,962 gave 5 stars

Q: Condition of the work area after job completion:

40,456 out of 43,032 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,849 out of 3,079 gave 5 stars

Q: Courtesy and professionalism of the Plumber:

6,372 out of 6,675 gave 5 stars

Q: Courtesy and professionalism of the Electrician:

3,142 out of 3,254 gave 5 stars

Q: Expertise and workmanship of the Plumber:

6,233 out of 6,616 gave 5 stars

Q: Expertise and workmanship of the Electrician:

3,054 out of 3,208 gave 5 stars

Q: Communication and follow-up from the Comfort Consultant:

2,549 out of 2,879 gave 5 stars

Q: How likely would you be to use our company again?

39,964 out of 43,149 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

29,021 out of 30,534 gave 5 stars

Q: Communication and follow-up from the Electrician:

231 out of 263 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

28,263 out of 30,356 gave 5 stars

Q: Overall experience with the Plumber:

6,251 out of 6,633 gave 5 stars

Q: Overall experience with the Service Technician:

28,564 out of 30,442 gave 5 stars

Q: Overall experience with the Electrician:

3,086 out of 3,242 gave 5 stars

Q: Please rate your overall experience with our company:

38,363 out of 42,751 gave 5 stars

Q: Overall experience with the Installation Team:

2,863 out of 3,085 gave 5 stars

Q: Please rate your overall experience with Coolray:

3 out of 3 gave 5 stars

Q: Did the Service Technician answer all your questions?

19 out of 19 said yes

Q: Personal Appearance

19 out of 19 gave 5 stars

Q: Overall Knowledge

19 out of 19 gave 5 stars

Q: Communication Skills

19 out of 19 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

16 out of 16 gave 5 stars

Q: How likely are you to refer Horizon Services to friends and family?

19 out of 19 said very likely