4.9
75,961 reviews since July, 2019
Consumer Review Summary
75,961 reviews since July, 2019
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Coolray Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
5,451 out of 5,839 gave 5 stars
Q: Timeliness in responding to your needs:
5,510 out of 5,867 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
1 out of 1 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
4,522 out of 4,759 gave 5 stars
Q: Knowledge and expertise of the Comfort Consultant:
4,907 out of 5,198 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
4,398 out of 4,748 gave 5 stars
Q: Condition of the work area after job completion:
65,116 out of 69,308 gave 5 stars
Q: Courtesy and professionalism of the Plumber:
10,885 out of 11,404 gave 5 stars
Q: Courtesy and professionalism of the Electrician:
5,237 out of 5,420 gave 5 stars
Q: Expertise and workmanship of the Plumber:
10,615 out of 11,281 gave 5 stars
Q: Expertise and workmanship of the Electrician:
5,097 out of 5,354 gave 5 stars
Q: How likely would you be to use our company again?
64,270 out of 69,586 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1 out of 1 gave 5 stars
Q: Communication and follow-up from the Comfort Consultant:
4,507 out of 5,037 gave 5 stars
Q: Communication and follow-up from the Electrician:
318 out of 352 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
46,113 out of 48,565 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
45,001 out of 48,323 gave 5 stars
Q: Overall experience with the Service Technician:
45,421 out of 48,438 gave 5 stars
Q: Overall experience with the Electrician:
5,134 out of 5,397 gave 5 stars
Q: Overall experience with the Plumber:
10,654 out of 11,320 gave 5 stars
Q: Please rate your overall experience with our company:
61,668 out of 68,935 gave 5 stars
Q: Overall experience with the Installation Team:
4,424 out of 4,757 gave 5 stars
Q: Did the Service Technician answer all your questions?
19 out of 19 said yes
Q: Please rate your overall experience with Coolray:
3 out of 3 gave 5 stars
Q: Personal Appearance
19 out of 19 gave 5 stars
Q: Overall Knowledge
19 out of 19 gave 5 stars
Q: Communication Skills
19 out of 19 gave 5 stars
Q: How would you rate the overall performance of the Service Technician?
16 out of 16 gave 5 stars
Q: How likely are you to refer Horizon Services to friends and family?
19 out of 19 said very likely
FEATURED COMMENTS FROM SATISFIED CUSTOMERS