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Southern Air Baton Rouge
95.31628207197 100
4.8

701 reviews since April, 2019

Southern Air Baton Rouge
(318) 777-5555 ยท
Pineville, LA 71360

Consumer Review Summary

701 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

627 out of 690 gave 5 stars

Q: Timeliness in responding to your needs:

628 out of 695 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

635 out of 691 gave 5 stars

Q: Communication and follow-up from the Salesperson:

540 out of 676 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

616 out of 691 gave 5 stars

Q: Condition of the work area after job completion:

536 out of 686 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

3 out of 3 gave 5 stars

Q: How likely would you be to use our company again?

617 out of 691 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

603 out of 691 gave 5 stars

Q: Please rate your overall experience with our company:

588 out of 683 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Baton Rouge, LA on Verified Purchase
"My mini-split was not an easy installation, and the team worked doggedly to get it done, staying into the evening hours. The final result looked clean and professional!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Wonderful service!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"The Service Workers were so polite and Respectful and answered all our questions. They came and installed our unit, and we hardly knew they were even here. They did an excellent job with the cleanup, also."
89% rating 100 from Baton Rouge, LA on Verified Purchase
"The salesperson and the installation team were outstanding."
100% rating 100 from Port Allen, LA on Verified Purchase
"Good company. Good mechanics and good products."
100% rating 100 from Brusly, LA on Verified Purchase
"Darrell and his partner Caleb arrived right on time. They carried on their work with very little disruption to my usual routine. They were done in nine hours! Many thanks to them and Southern Air! I look forward to working with you in the future. "
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everything was excellent. Keep on doing what you have been doing!"
100% rating 100 from Fordoche, LA on Verified Purchase
"Everyone was knowledgeable, polite, and respectful. They answered all and any questions."
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everything great! Tim explained everything and the boys who came out worked their butts off in the heat. Still waiting for paperwork and warranty info."
100% rating 100 from Walker, LA on Verified Purchase
"This was the most professional and well-respected service I have gotten in months from any company I appreciate the service I was given, and I told all my family members about you. Once again, great work! "
(216 Remaining)