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Southern Air Baton Rouge
95.273251866938 100
4.8

667 reviews since April, 2019

Southern Air Baton Rouge
(318) 777-5555 ยท
Pineville, LA 71360

Consumer Review Summary

667 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
10%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

596 out of 656 gave 5 stars

Q: Timeliness in responding to your needs:

598 out of 661 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

604 out of 658 gave 5 stars

Q: Communication and follow-up from the Salesperson:

512 out of 643 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

584 out of 658 gave 5 stars

Q: Condition of the work area after job completion:

508 out of 653 gave 5 stars

Q: How likely would you be to use our company again?

585 out of 657 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

571 out of 657 gave 5 stars

Q: Please rate your overall experience with our company:

554 out of 649 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Fordoche, LA on Verified Purchase
"Everyone was knowledgeable, polite, and respectful. They answered all and any questions."
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everything great! Tim explained everything and the boys who came out worked their butts off in the heat. Still waiting for paperwork and warranty info."
100% rating 100 from Walker, LA on Verified Purchase
"This was the most professional and well-respected service I have gotten in months from any company I appreciate the service I was given, and I told all my family members about you. Once again, great work! "
100% rating 100 from Baton Rouge, LA on Verified Purchase
"I have been a customer since 1990, when the company was A-1 Air!"
100% rating 100 from Port Allen, LA on Verified Purchase
"I am a long-time customer and have been very pleased with your service and knowledge."
97% rating 100 from Baton Rouge, LA on Verified Purchase
"We have been with Southern Air (Previously Buddy's) for quite some time and have had great experiences over the years. Patience and reliability are some of the qualities that Southern Air has been consistent with, and you don't see that very often. Overall, we have always seen professionalism and good communications from the people who answer the phone - the maintenance people and supervisors, as well as the crews that are sent out to install. "
100% rating 100 from Oscar, LA on Verified Purchase
"Fantastic group of techs! I will continue to be a customer!"
100% rating 100 from Plaquemine, LA on Verified Purchase
"Finished in a timely manner, very informative, answered all questions, always very respectful, have had this company for 50 years--they can't be beat. Always there when you need them."
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everyone was very friendly and easy to work with."
97% rating 100 from Baton Rouge, LA on Verified Purchase
"We are very pleased with our experience with Southern Air. Our salesman was very prompt and attentive to our goals and questions. The installation team did a great job, and we now have a scheduled post-installation inspection by another service team member this week to address some questions we have. "
(209 Remaining)