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Southern Air Baton Rouge
95.314176245211 100
4.8

737 reviews since April, 2019

Southern Air Baton Rouge
(318) 777-5555 ยท
Pineville, LA 71360

Consumer Review Summary

737 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

658 out of 726 gave 5 stars

Q: Timeliness in responding to your needs:

660 out of 731 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

669 out of 727 gave 5 stars

Q: Communication and follow-up from the Salesperson:

569 out of 712 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

648 out of 727 gave 5 stars

Q: Condition of the work area after job completion:

565 out of 722 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

8 out of 9 gave 5 stars

Q: How likely would you be to use our company again?

648 out of 727 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

633 out of 726 gave 5 stars

Q: Please rate your overall experience with our company:

618 out of 718 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Denham Spgs, LA on Verified Purchase
"Great techs!"
100% rating 100 from Prairieville, LA on Verified Purchase
"From the employees we spoke with on the phone to the salesperson to the gentleman who installed our system, we received nothing but a good experience. I look forward to being a customer of Southern Air for years to come."
100% rating 100 from Maringouin, LA on Verified Purchase
"EXCELLENT!!!"
100% rating 100 from Denham Spgs, LA on Verified Purchase
"Each person we have worked with from your company has been very helpful and respectful of the property. Your team is very responsive to requests and questions. "
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Great job!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Very pleased with all aspects of your involvement with your company."
100% rating 100 from Darrow, LA on Verified Purchase
"All three technicians did excellent work in a timely manner, very clean and fast, thank you! "
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Thank you. We replaced an 18-year-old unit. Quick, clean, and professional!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"My mini-split was not an easy installation, and the team worked doggedly to get it done, staying into the evening hours. The final result looked clean and professional!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Wonderful service!"
(224 Remaining)