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Southern Air Baton Rouge
95.443645083933 100
4.8

801 reviews since April, 2019

Southern Air Baton Rouge
(318) 777-5555 ยท
Pineville, LA 71360

Consumer Review Summary

801 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

717 out of 788 gave 5 stars

Q: Timeliness in responding to your needs:

714 out of 794 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

728 out of 789 gave 5 stars

Q: Communication and follow-up from the Salesperson:

622 out of 773 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

707 out of 789 gave 5 stars

Q: Condition of the work area after job completion:

622 out of 784 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

10 out of 12 gave 5 stars

Q: How likely would you be to use our company again?

706 out of 790 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

688 out of 789 gave 5 stars

Q: Please rate your overall experience with our company:

674 out of 781 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Greenwel Spgs, LA on Verified Purchase
"Excellent!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everything was explained to us in detail from the very beginning - the sales rep, the installation team, and our follow-up quality check rep. The opportunity to enroll in the membership maintenance program was also very important to us. We are satisfied with the overall experience and confident in the ongoing relationship with the company."
100% rating 100 from Denham Spgs, LA on Verified Purchase
"I have had a maintenance contract for 6 years. Always excellent response and service during this time. First, Mason came to check on a problem with the AC. My 20-year-old system finally needed replacement (gas heat and electric air). Mason helped me determine the best solution for my home. Later, the installation team (Dustin, Neville, and Zeke) came to install my new Trane 'premium' system. They were all professional, pleasant, patient with all my questions, and diligently working quietly and timely to complete everything. I was very impressed with all of them and their proficiency. They also cleaned up afterwards. The system is working great! Thanks for the excellent service! "
100% rating 100 from Baton Rouge, LA on Verified Purchase
"The willingness and effort put forth to help in timely situations. "
100% rating 100 from Denham Spgs, LA on Verified Purchase
"Exceptional service every time! "
100% rating 100 from Lithonia, GA on Verified Purchase
"The experience was remarkable, and the process was smooth."
100% rating 100 from Port Allen, LA on Verified Purchase
"Thank you!"
100% rating 100 from Prairieville, LA on Verified Purchase
"I am very pleased with the professionalism of the salesman, office staff, and technicians who did the job!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Dominick and Daniel did an outstanding job on the new unit installation! Mason always provides prompt, courteous, and professional service!"
100% rating 100 from Denham Spgs, LA on Verified Purchase
"Great service and fast, highly recommend!"
(238 Remaining)