VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air Baton Rouge
95.169204737733 100
4.8

669 reviews since April, 2019

Southern Air Baton Rouge
(318) 777-5555 ยท
Pineville, LA 71360

Consumer Review Summary

669 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
10%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

597 out of 658 gave 5 stars

Q: Timeliness in responding to your needs:

599 out of 663 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

605 out of 660 gave 5 stars

Q: Communication and follow-up from the Salesperson:

513 out of 645 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

585 out of 660 gave 5 stars

Q: Condition of the work area after job completion:

509 out of 655 gave 5 stars

Q: How likely would you be to use our company again?

586 out of 659 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

572 out of 659 gave 5 stars

Q: Please rate your overall experience with our company:

556 out of 651 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Fordoche, LA on Verified Purchase
"Everyone was knowledgeable, polite, and respectful. They answered all and any questions."
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everything great! Tim explained everything and the boys who came out worked their butts off in the heat. Still waiting for paperwork and warranty info."
100% rating 100 from Walker, LA on Verified Purchase
"This was the most professional and well-respected service I have gotten in months from any company I appreciate the service I was given, and I told all my family members about you. Once again, great work! "
100% rating 100 from Baton Rouge, LA on Verified Purchase
"I have been a customer since 1990, when the company was A-1 Air!"
100% rating 100 from Port Allen, LA on Verified Purchase
"I am a long-time customer and have been very pleased with your service and knowledge."
97% rating 100 from Baton Rouge, LA on Verified Purchase
"We have been with Southern Air (Previously Buddy's) for quite some time and have had great experiences over the years. Patience and reliability are some of the qualities that Southern Air has been consistent with, and you don't see that very often. Overall, we have always seen professionalism and good communications from the people who answer the phone - the maintenance people and supervisors, as well as the crews that are sent out to install. "
100% rating 100 from Oscar, LA on Verified Purchase
"Fantastic group of techs! I will continue to be a customer!"
100% rating 100 from Plaquemine, LA on Verified Purchase
"Finished in a timely manner, very informative, answered all questions, always very respectful, have had this company for 50 years--they can't be beat. Always there when you need them."
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everyone was very friendly and easy to work with."
97% rating 100 from Baton Rouge, LA on Verified Purchase
"We are very pleased with our experience with Southern Air. Our salesman was very prompt and attentive to our goals and questions. The installation team did a great job, and we now have a scheduled post-installation inspection by another service team member this week to address some questions we have. "
(209 Remaining)