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Southern Air Baton Rouge
95.122813217883 100
4.8

641 reviews since April, 2019

Southern Air Baton Rouge
(318) 777-5555 ยท
Pineville, LA 71360

Consumer Review Summary

641 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

570 out of 630 gave 5 stars

Q: Timeliness in responding to your needs:

573 out of 635 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

578 out of 632 gave 5 stars

Q: Communication and follow-up from the Salesperson:

486 out of 617 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

559 out of 633 gave 5 stars

Q: Condition of the work area after job completion:

484 out of 627 gave 5 stars

Q: How likely would you be to use our company again?

560 out of 631 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

546 out of 631 gave 5 stars

Q: Please rate your overall experience with our company:

529 out of 623 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everyone was very friendly and easy to work with."
97% rating 100 from Baton Rouge, LA on Verified Purchase
"We are very pleased with our experience with Southern Air. Our salesman was very prompt and attentive to our goals and questions. The installation team did a great job, and we now have a scheduled post-installation inspection by another service team member this week to address some questions we have. "
100% rating 100 from Prairieville, LA on Verified Purchase
"Excellent process from start to finish!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Response time was within 24 hours. I did check, and having 40 years of experience was a motivating factor in contacting Southern Air. They also replaced both the air and the heat within 72 hours of the visit, and work was professionally installed in 8 hours, with them cleaning up after themselves. "
100% rating 100 from Port Allen, LA on Verified Purchase
"Great customer service and attention to needs and detail!"
97% rating 100 from Port Allen, LA on Verified Purchase
"Very satisfied!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Benn with Buddy's/Southern Air for about 45 years. Would not be with anyone else. Keep up the good work."
100% rating 100 from Gonzales, LA on Verified Purchase
"Courtesy and professionalism - arrived on time, very respectful installation team. From initial contact to job completion, took only 6 days. Quotes were accurate, no hard upsell for unnecessary additions. The existing Plenum had corrosion and that was changed out. After installation was completed and testing the system, explained the basic operating instructions of the thermostat, and recommended settings Had all the manuals for the system. Very well pleased with the entire experience from initial contact to job completion. "
100% rating 100 from Port Allen, LA on Verified Purchase
"I feel I can trust you to give me an expert job!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Excellent professional TRANE A/C unit installation. Satisfactory performance so far."
(201 Remaining)