Customer Reviews for Southern Air Baton Rouge

Southern Air Baton Rouge

4.8

723 reviews since April, 2019

(318) 777-5555 · southernairbr.com
Pineville, LA 71360

Consumer Review Summary

723 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

5 Star

87%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

647 out of 712 gave 5 stars

Q: Timeliness in responding to your needs:

648 out of 717 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

657 out of 713 gave 5 stars

Q: Communication and follow-up from the Salesperson:

559 out of 698 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

637 out of 713 gave 5 stars

Q: Condition of the work area after job completion:

554 out of 708 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

6 out of 6 gave 5 stars

Q: How likely would you be to use our company again?

636 out of 713 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

621 out of 712 gave 5 stars

Q: Please rate your overall experience with our company:

608 out of 704 gave 5 stars

	100% rating 100 by D.L. from Baton Rouge, LA on 02/17/26 Verified Purchase "Very pleased with all aspects of your involvement with your company."
	100% rating 100 by B.D. from Darrow, LA on 01/23/26 Verified Purchase "All three technicians did excellent work in a timely manner, very clean and fast, thank you! "
	100% rating 100 by M.W. from Baton Rouge, LA on 12/23/25 Verified Purchase "Thank you. We replaced an 18-year-old unit. Quick, clean, and professional!"
	100% rating 100 by D.R. from Baton Rouge, LA on 11/18/25 Verified Purchase "My mini-split was not an easy installation, and the team worked doggedly to get it done, staying into the evening hours. The final result looked clean and professional!"
	100% rating 100 by A.W. from Baton Rouge, LA on 10/04/25 Verified Purchase "Wonderful service!"
	100% rating 100 by J.C. from Baton Rouge, LA on 08/19/25 Verified Purchase "The Service Workers were so polite and Respectful and answered all our questions. They came and installed our unit, and we hardly knew they were even here. They did an excellent job with the cleanup, also."
	89% rating 100 by A.B. from Baton Rouge, LA on 08/13/25 Verified Purchase "The salesperson and the installation team were outstanding."
	100% rating 100 by D.M. from Port Allen, LA on 07/30/25 Verified Purchase "Good company. Good mechanics and good products."
	100% rating 100 by C.R. from Brusly, LA on 07/29/25 Verified Purchase "Darrell and his partner Caleb arrived right on time. They carried on their work with very little disruption to my usual routine. They were done in nine hours! Many thanks to them and Southern Air! I look forward to working with you in the future. "
	100% rating 100 by D.L. from Baton Rouge, LA on 07/20/25 Verified Purchase "Everything was excellent. Keep on doing what you have been doing!"

(219 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS