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Southern Air Baton Rouge
95.404897732016 100
4.8

812 reviews since April, 2019

Southern Air Baton Rouge
(318) 777-5555 ยท
Pineville, LA 71360

Consumer Review Summary

812 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Baton Rouge. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
9%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

726 out of 799 gave 5 stars

Q: Timeliness in responding to your needs:

724 out of 805 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

738 out of 800 gave 5 stars

Q: Communication and follow-up from the Salesperson:

630 out of 784 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

717 out of 800 gave 5 stars

Q: Condition of the work area after job completion:

628 out of 794 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

10 out of 12 gave 5 stars

Q: How likely would you be to use our company again?

715 out of 801 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

697 out of 800 gave 5 stars

Q: Please rate your overall experience with our company:

682 out of 792 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Port Allen, LA on Verified Purchase
"Absolutely love my new roof. Am very happy with everything!"
92% rating 100 from Baker, LA on Verified Purchase
"Each staff member I came in contact with was very polite, friendly, and well-mannered."
100% rating 100 from Shreveport, LA on Verified Purchase
"I appreciate your prompt response and very prompt service! Mason, as well as our installer, was outstanding!"
97% rating 100 from Baton Rouge, LA on Verified Purchase
"The technician and team worked diligently together."
100% rating 100 from Prairieville, LA on Verified Purchase
"Excellent service!"
97% rating 100 from New Roads, LA on Verified Purchase
"Courteous and well-mannered! "
100% rating 100 from Greenwel Spgs, LA on Verified Purchase
"Excellent!"
100% rating 100 from Baton Rouge, LA on Verified Purchase
"Everything was explained to us in detail from the very beginning - the sales rep, the installation team, and our follow-up quality check rep. The opportunity to enroll in the membership maintenance program was also very important to us. We are satisfied with the overall experience and confident in the ongoing relationship with the company."
100% rating 100 from Denham Spgs, LA on Verified Purchase
"I have had a maintenance contract for 6 years. Always excellent response and service during this time. First, Mason came to check on a problem with the AC. My 20-year-old system finally needed replacement (gas heat and electric air). Mason helped me determine the best solution for my home. Later, the installation team (Dustin, Neville, and Zeke) came to install my new Trane 'premium' system. They were all professional, pleasant, patient with all my questions, and diligently working quietly and timely to complete everything. I was very impressed with all of them and their proficiency. They also cleaned up afterwards. The system is working great! Thanks for the excellent service! "
100% rating 100 from Baton Rouge, LA on Verified Purchase
"The willingness and effort put forth to help in timely situations. "
(244 Remaining)