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Southern Air Northshore
96.739407861154 100
4.9

441 reviews since April, 2019

Southern Air Northshore
(985) 748-4005 ยท
Pineville, LA 71360

Consumer Review Summary

441 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Northshore. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

411 out of 437 gave 5 stars

Q: Timeliness in responding to your needs:

391 out of 440 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

397 out of 438 gave 5 stars

Q: Communication and follow-up from the Salesperson:

365 out of 422 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

405 out of 439 gave 5 stars

Q: Condition of the work area after job completion:

375 out of 432 gave 5 stars

Q: How likely would you be to use our company again?

395 out of 437 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

393 out of 438 gave 5 stars

Q: Please rate your overall experience with our company:

394 out of 435 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Hammond, LA on Verified Purchase
"All of your employees are so nice and professional. Very refreshing! "
100% rating 100 from Greensburg, LA on Verified Purchase
"Everything has been truly great with y'all. Any time I had a question or anything else, there was a rapid response. I am very thankful for all the assistance. "
100% rating 100 from Covington, LA on Verified Purchase
"Every interaction with an Expert/Southern/Foulk's Air employee has been positive, whether in person or by telephone. The professionals who work on our AC/HTG system clearly know what they are doing. Everyone is always so polite and professional. Your business model is built to succeed."
94% rating 100 from Independence, LA on Verified Purchase
"All expectations were met. The installation team, Dace and Joey, were awesome and very knowledgeable."
100% rating 100 from Ponchatoula, LA on Verified Purchase
"Total professionalism! "
97% rating 100 from Loranger, LA on Verified Purchase
"The guys who came to install were excellent in everything they did. It gave me the confidence that they had done this before. D.J. was very professional and checked to make sure my concerns were answered when I had him come to check my system, which was put in. I will definitely let others know about your company!"
100% rating 100 from Hammond, LA on Verified Purchase
"Working with D.J. and the technicians was a very positive experience. They were very professional. They really took their time with us, explaining their products and all of our options. We did not feel pressured to make a quick decision. We are very happy we chose Southern Air!"
100% rating 100 from Covington, LA on Verified Purchase
"Everyone was nice, friendly, and knowledgeable."
78% rating 100 from Hammond, LA on Verified Purchase
"Foulks Southern Air is excellent with reminders. I had two techs the first day and three the second day to complete the process, and they worked in an extremely hot attic without complaints. I have had Foulks Southern Air on several jobs in my home, and I will be back. The gift I received in the mail was a surprise...thank you. And the gift card was used for my rental. Thanks to all."
100% rating 100 from Abita Springs, LA on Verified Purchase
"Manual the salesman who came out was very informative. Took his time explaining the AC and heating units! "
(171 Remaining)