VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air Northshore
96.879457917261 100
4.9

473 reviews since April, 2019

Southern Air Northshore
(985) 748-4005 ·
Pineville, LA 71360

Consumer Review Summary

473 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Northshore. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

443 out of 469 gave 5 stars

Q: Timeliness in responding to your needs:

422 out of 472 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

428 out of 470 gave 5 stars

Q: Communication and follow-up from the Salesperson:

395 out of 454 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

436 out of 471 gave 5 stars

Q: Condition of the work area after job completion:

406 out of 464 gave 5 stars

Q: How likely would you be to use our company again?

425 out of 469 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

424 out of 470 gave 5 stars

Q: Please rate your overall experience with our company:

425 out of 467 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Tickfaw, LA on Verified Purchase
"The unit for my mother‘s home was purchased by me. The salesperson, DJ, was very informative. He actually came to my mother‘s home to complete maintenance on her two units. I had been advised last year that one of the units was going to have to be replaced because the unit was old and was having problems. I purchased a unit for my home last year from DJ and was very pleased with his explanations, the amount of time that he spent making sure I understood the purchase that I was making. Again, the same with this purchase, DJ made sure that I understood the process and the equipment that I was purchasing and went out of his way to make sure that I was completely satisfied with my decision. The gentlemen that came to install the unit at my mother‘s home was professional. They were there all day and made sure everything was running appropriately before they left. I was appreciative of them for completing the job, even though it took them late into the day to do so."
100% rating 100 from Covington, LA on Verified Purchase
"Trey and his assistant were on time, knowledgeable, and worked hard. They informed me of their progress and did a good job. They took a picture of the attic so I could see new installed ducts. They also cleaned up inside and outside. Two young gentlemen who are good representatives of your company. "
100% rating 100 from Covington, LA on Verified Purchase
"I was very impressed with the skill and knowledge shown by the installers and their ability to explain things to older homeowners. "
100% rating 100 from Covington, LA on Verified Purchase
"Very professional! "
100% rating 100 from Mandeville, LA on Verified Purchase
"Great experience, installation guys were great! "
100% rating 100 from Covington, LA on Verified Purchase
"Your employees have always been very friendly, courteous, and knowledgeable. If they aren’t sure, they will look into it."
94% rating 100 from Madisonville, LA on Verified Purchase
"Outstanding service, excellent knowledge during install. Extremely efficient. Price was in line with expectations. Wonderful experience installing the new Trane unit!"
100% rating 100 from Mandeville, LA on Verified Purchase
"The installation team did a great job from start to clean up. They were friendly, professional, and competent. We were pleased with every aspect of the installation of our new heat pump."
100% rating 100 from Covington, LA on Verified Purchase
"Southern Air installed a new unit recently. They offered me a good price on a Trane unit and quickly installed it. Trey and the helper were very professional and did an excellent job, and completed in one day. They cleaned up so well you wouldn’t have known a large project had just been performed. I definitely recommend Southern Air for your HVAC needs. "
100% rating 100 from Mandeville, LA on Verified Purchase
"Excellent service in every way!! Sums it all up!! "
(181 Remaining)