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Southern Air Northshore
96.621083377589 100
4.9

424 reviews since April, 2019

Southern Air Northshore
(985) 748-4005 ยท
Pineville, LA 71360

Consumer Review Summary

424 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Northshore. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

394 out of 420 gave 5 stars

Q: Timeliness in responding to your needs:

375 out of 423 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

380 out of 421 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 405 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

388 out of 422 gave 5 stars

Q: Condition of the work area after job completion:

359 out of 415 gave 5 stars

Q: How likely would you be to use our company again?

378 out of 420 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

376 out of 421 gave 5 stars

Q: Please rate your overall experience with our company:

378 out of 419 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
94% rating 100 from Independence, LA on Verified Purchase
"All expectations were met. The installation team, Dace and Joey, were awesome and very knowledgeable."
100% rating 100 from Ponchatoula, LA on Verified Purchase
"Total professionalism! "
97% rating 100 from Loranger, LA on Verified Purchase
"The guys who came to install were excellent in everything they did. It gave me the confidence that they had done this before. D.J. was very professional and checked to make sure my concerns were answered when I had him come to check my system, which was put in. I will definitely let others know about your company!"
100% rating 100 from Hammond, LA on Verified Purchase
"Working with D.J. and the technicians was a very positive experience. They were very professional. They really took their time with us, explaining their products and all of our options. We did not feel pressured to make a quick decision. We are very happy we chose Southern Air!"
100% rating 100 from Covington, LA on Verified Purchase
"Everyone was nice, friendly, and knowledgeable."
78% rating 100 from Hammond, LA on Verified Purchase
"Foulks Southern Air is excellent with reminders. I had two techs the first day and three the second day to complete the process, and they worked in an extremely hot attic without complaints. I have had Foulks Southern Air on several jobs in my home, and I will be back. The gift I received in the mail was a surprise...thank you. And the gift card was used for my rental. Thanks to all."
100% rating 100 from Abita Springs, LA on Verified Purchase
"Manual the salesman who came out was very informative. Took his time explaining the AC and heating units! "
100% rating 100 from Covington, LA on Verified Purchase
"From the diagnosis, to the explanation of my options on the system, to the installation. Everything was top-notch. I especially want to complement the hard work and effort provided by the installation team of Cade and Quinton. My wife and I could not have asked for more in terms of the installation, explanation of the use of the equipment, and how quickly and professionally this new system was installed and initiated. Thank you. We could not be more pleased."
100% rating 100 from Ponchatoula, LA on Verified Purchase
"Wonderful response time!"
100% rating 100 from Covington, LA on Verified Purchase
"Friendly staff and great service!!!"
(168 Remaining)