VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air Northshore
96.966019417476 100
4.9

487 reviews since April, 2019

Southern Air Northshore
(985) 748-4005 ·
Pineville, LA 71360

Consumer Review Summary

487 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air Northshore. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

456 out of 482 gave 5 stars

Q: Timeliness in responding to your needs:

435 out of 485 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

441 out of 483 gave 5 stars

Q: Communication and follow-up from the Salesperson:

408 out of 467 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

449 out of 484 gave 5 stars

Q: Condition of the work area after job completion:

419 out of 477 gave 5 stars

Q: How likely would you be to use our company again?

439 out of 483 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

438 out of 484 gave 5 stars

Q: Please rate your overall experience with our company:

439 out of 481 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Franklinton, LA on Verified Purchase
"The technicians who installed the new HVAC system were great! Dace and Joey removed, rebuilt, and installed the new system in just under 41/2 hrs. They were friendly and courteous, answering my questions as I asked. You could tell that they were well-educated in their work and well-trained. I will recommend Southern Air to anyone I hear needing any kind of AC service, repair, or replacement. Thank you for the gift. It was a surprise."
100% rating 100 from Bogalusa, LA on Verified Purchase
"Quick response right before our vacation!"
100% rating 100 from Franklinton, LA on Verified Purchase
"All of the people, from the salesperson to the install team, were very courteous. We are expecting an inspection person this Friday, and I'm sure they will be just as prompt and courteous as the prior teams have been."
100% rating 100 from Covington, LA on Verified Purchase
"Manuel was a true professional and made me comfortable in his approach. This showed confidence in his product, which related well to me. I would recommend your company to anyone who is in the market to change their HVAC system. Thanks to all, Kyle the installer as well."
100% rating 100 from Covington, LA on Verified Purchase
"The salesperson was very good at explaining everything that needed to be done. Showed me things that I appreciate. Installers came and did an excellent job. I recommend this company to anybody. "
100% rating 100 from Mandeville, LA on Verified Purchase
"Everyone was wonderful from first contact!"
100% rating 100 from Lacombe, LA on Verified Purchase
"I was very impressed with the quick response and quick completion. Everyone was very nice to work with and made the process easy."
100% rating 100 from Tickfaw, LA on Verified Purchase
"The unit for my mother‘s home was purchased by me. The salesperson, DJ, was very informative. He actually came to my mother‘s home to complete maintenance on her two units. I had been advised last year that one of the units was going to have to be replaced because the unit was old and was having problems. I purchased a unit for my home last year from DJ and was very pleased with his explanations, the amount of time that he spent making sure I understood the purchase that I was making. Again, the same with this purchase, DJ made sure that I understood the process and the equipment that I was purchasing and went out of his way to make sure that I was completely satisfied with my decision. The gentlemen that came to install the unit at my mother‘s home was professional. They were there all day and made sure everything was running appropriately before they left. I was appreciative of them for completing the job, even though it took them late into the day to do so."
100% rating 100 from Covington, LA on Verified Purchase
"Trey and his assistant were on time, knowledgeable, and worked hard. They informed me of their progress and did a good job. They took a picture of the attic so I could see new installed ducts. They also cleaned up inside and outside. Two young gentlemen who are good representatives of your company. "
100% rating 100 from Covington, LA on Verified Purchase
"I was very impressed with the skill and knowledge shown by the installers and their ability to explain things to older homeowners. "
(188 Remaining)