Customer Reviews for Southern Air

Southern Air

4.9

1,022 reviews since April, 2019

(318) 777-5555 · southernairnow.com
Pineville, LA 71360

Consumer Review Summary

1,022 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

940 out of 1,014 gave 5 stars

Q: Timeliness in responding to your needs:

947 out of 1,017 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

923 out of 1,019 gave 5 stars

Q: Communication and follow-up from the Salesperson:

854 out of 995 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

949 out of 1,018 gave 5 stars

Q: Condition of the work area after job completion:

892 out of 1,010 gave 5 stars

Q: How likely would you be to use our company again?

942 out of 1,022 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

921 out of 1,021 gave 5 stars

Q: Please rate your overall experience with our company:

918 out of 1,014 gave 5 stars

	100% rating 100 by V.L. from Plaucheville, LA on 08/20/26 Verified Purchase "The guy who came to do the install was very professional!"
	81% rating 100 by S.R. from Alexandria, LA on 08/05/26 Verified Purchase "I dealt with 8 different people from start to finish. Two employees stood out from the others. I bet that they are two of your better employees. Marlon -his AC knowledge is obvious and provides trust to the customer. Also Logan. Obviously, a team player with a cheerful disposition. Even with a 115 heat index, attic work, and sweat pouring off his face, the smile was still there along with quality work."
	100% rating 100 by R.P. from Ball, LA on 08/05/26 Verified Purchase "All 3 of the Sales and Installation Team were Very Professional and Courteous , and explained everything that was done!"
	100% rating 100 by B.H. from Hineston, LA on 08/05/26 Verified Purchase "Technician and salesperson Dustin was amazing, very knowledgeable, and helpful. The installer was amazing, quick, and knowledgeable. Amazing team all round, and still blown away how fast everything got done. "
	100% rating 100 by B.V. from Glenmora, LA on 08/02/26 Verified Purchase "Your installers went above and beyond on our new air conditioner, hot water heaters, and dishwasher installation! They are top-notch professionals, and we are so pleased with the quality of work!"
	100% rating 100 by D.L. from Oakdale, LA on 07/31/26 Verified Purchase "Southern Air provided quick and efficient service. I must also add that Levi is an outstanding Technician at Southern Air in Pineville, LA."
	100% rating 100 by T.B. from Pollock, LA on 07/31/26 Verified Purchase "Marlon is the best!"
	100% rating 100 by J.M. from Pineville, LA on 07/31/26 Verified Purchase "Service after the sale and installation is critical for me, and y’all are the best at this in our area, and I appreciate that."
	100% rating 100 by G.B. from Alexandria, LA on 07/15/26 Verified Purchase "Everything was excellent! "
	83% rating 100 by S.E. from Alexandria, LA on 07/14/26 Verified Purchase "Thank you for your professionalism and kindness."

(333 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS