VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air
97.192421821502 100
4.9

981 reviews since April, 2019

Southern Air
(318) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

981 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

901 out of 973 gave 5 stars

Q: Timeliness in responding to your needs:

908 out of 976 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

885 out of 978 gave 5 stars

Q: Communication and follow-up from the Salesperson:

816 out of 954 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

912 out of 977 gave 5 stars

Q: Condition of the work area after job completion:

857 out of 970 gave 5 stars

Q: How likely would you be to use our company again?

904 out of 981 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

883 out of 980 gave 5 stars

Q: Please rate your overall experience with our company:

881 out of 973 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Deridder, LA on Verified Purchase
"My experience with my complete AC installation was absolutely awesome. I knew what was wrong with my AC, but I wanted to see if it was worth repairing, and as I figured, it wasn’t. I agreed to a complete replacement 1 day, and they installed the next day. The 2 techs they sent over were absolutely great! These 2 guys worked for 10 1/2 hrs straight, not stopping 1 time. After installation, they explained everything to me. They both were very well-mannered and showed the utmost respect to me and my house. I was so impressed with the service. Thank you, Southern Air, for all that you have done. My house feels awesome ….."
100% rating 100 from Dry Prong, LA on Verified Purchase
"My old unit finally went down on me, can't complain though, I got 21 years out of it! Since it was time for a new unit, there was only ONE choice: "Southern Air". They came out the very first day and had my new unit in in less than 3 hours! They were friendly, professional, and supremely competent. If you need ANY kind of HVAC service, DON'T mess around, go with the pros, Southern Air ... you WON'T regret it!"
100% rating 100 from Alexandria, LA on Verified Purchase
"I was very pleased with the salesperson because he explained everything to my wife and me. I was very pleased with the two men who installed our unit. They did the installation in about 6 hours and were very knowledgeable and did a great job. They were also very nice and explained every question we had. The units your people recommended have performed exactly as we wanted."
97% rating 100 from Pineville, LA on Verified Purchase
"Every person we interacted with when getting our system replaced was phenomenal. They were polite, professional, and super nice to my son. They explained everything about our system in a way we could understand. They also completed the task in an extremely timely manner. I will 110% recommend Southern Air to anyone who needs system maintenance or replacement. "
100% rating 100 from Pineville, LA on Verified Purchase
"Marlon was very patient, explaining everything to us. Not one time was he pushy, trying to make a sale. He wanted to make sure we understood all our options and made sure we had an AC for the night till the new unit got put in. Lane was very professional with the insulation of the unit. He made sure everything was working before leaving. Y’all gave us first-class service from beginning to end. We highly recommend your company to anyone who needs your services. "
100% rating 100 from New Llano, LA on Verified Purchase
"Everything was perfect. My home system replacement was professional, quick, timely, and excellent!"
100% rating 100 from Pineville, LA on Verified Purchase
"I was well pleased with the Salesperson and Installation Team. I will recommend my friends and family members to Southern Air. Great Job!!!!!! "
100% rating 100 from Pineville, LA on Verified Purchase
"I've been a loyal customer for almost 20 years. My first Southern Air AC was installed about 15 years ago, and serviced every season for maintenance reasons to keep it running smoothly. Now that it's time for a new unit, I had one installed rather than waste money on a system past its prime. No AC system lasts forever. I trust the Southern Air family, and they make me feel that I'm one of them."
100% rating 100 from Pollock, LA on Verified Purchase
"Very professional and well-trained tech. "
100% rating 100 from Colfax, LA on Verified Purchase
"I have been with Southern Air for a number of years, and they have been consistently very good in service, and the techs are very professional. "
(321 Remaining)