VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air
97.182425978988 100
4.9

938 reviews since April, 2019

Southern Air
(318) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

938 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

860 out of 930 gave 5 stars

Q: Timeliness in responding to your needs:

867 out of 933 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

844 out of 935 gave 5 stars

Q: Communication and follow-up from the Salesperson:

777 out of 912 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

872 out of 934 gave 5 stars

Q: Condition of the work area after job completion:

820 out of 927 gave 5 stars

Q: How likely would you be to use our company again?

864 out of 938 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

844 out of 937 gave 5 stars

Q: Please rate your overall experience with our company:

842 out of 930 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Colfax, LA on Verified Purchase
"I have been with Southern Air for a number of years, and they have been consistently very good in service, and the techs are very professional. "
100% rating 100 from Flatwoods, LA on Verified Purchase
"I look for a spirit of excellence when making big purchases, and that is ultimately what made my decision. You guys have excellence. And I appreciate that. It has become quite rare. "
100% rating 100 from Leesville, LA on Verified Purchase
"Reasonable price, professionalism, timeliness, everything explained well, and all questions answered. My experience met and exceeded my expectations. "
100% rating 100 from Pollock, LA on Verified Purchase
"I’ve been a customer for quite a long time, and you folks have never disappointed us!"
100% rating 100 from Olla, LA on Verified Purchase
"The customer service reps, techs, and installers from Southern Air were all fabulous. The techs and installers worked in the freezing cold and rain to get my old unit working on Black Friday until they could get my new unit installed on the Monday after Thanksgiving, again, in the freezing cold and rain. I am a forever customer."
100% rating 100 from Deridder, LA on Verified Purchase
"Speedy and efficient service!"
100% rating 100 from Pineville, LA on Verified Purchase
"Everyone has been friendly and professional in all areas: communication, installation, and follow-up. We are pleased with everything so far!"
100% rating 100 from Deville, LA on Verified Purchase
"I've used Southern Air for years, after the guy I used retired. He recommended Southern Air. Been with them ever since. You have a great bunch of guys. I will continue to use Southern Air in the future. If there was a place to put (10's), the stars would all be 10's. Thank you for all your help in keeping me cool and warm!"
94% rating 100 from Alexandria, LA on Verified Purchase
"The installation went smoothly and the team left things neater and cleaner than they found them!"
94% rating 100 from Leesville, LA on Verified Purchase
"I have been a maintenance member for a few years and have always been impressed with the young men working for your company. They are very knowledgeable about the business. "
(312 Remaining)