VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air
97.166754826765 100
4.9

847 reviews since April, 2019

Southern Air
(318) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

847 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

775 out of 839 gave 5 stars

Q: Timeliness in responding to your needs:

781 out of 842 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

761 out of 844 gave 5 stars

Q: Communication and follow-up from the Salesperson:

700 out of 823 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

787 out of 843 gave 5 stars

Q: Condition of the work area after job completion:

739 out of 838 gave 5 stars

Q: How likely would you be to use our company again?

781 out of 847 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

765 out of 846 gave 5 stars

Q: Please rate your overall experience with our company:

763 out of 840 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Alexandria, LA on Verified Purchase
"Your technicians, all of them, are very polite, courteous, and knowledgeable. Dustin was very patient and went to great lengths to explain everything to us. He was great!"
100% rating 100 from Deridder, LA on Verified Purchase
"Great service and swift repairs!"
100% rating 100 from Alexandria, LA on Verified Purchase
"Extremely fast response, even though I was not a customer at the time. An extremely courteous and knowledgeable technician was sent to care for my problem. Excellent company, excellent people!"
100% rating 100 from Boyce, LA on Verified Purchase
"Wonderful, professional, and on time are a few adjectives I would use. "
100% rating 100 from Alexandria, LA on Verified Purchase
"I called Southern Air to come fix my old unit. I was going to ask about putting in a new system. The technician never tried to oversell or force me to replace what I had. I asked and he explained the pros of a new system, but also discussed fixing the old one. I loved the “no pressure” approach. The next morning, the guys came and did a great job. The whole experience was a lot less painful than I thought it would be."
97% rating 100 from Deridder, LA on Verified Purchase
"Everyone worked hard and did their jobs professionally. I'm very happy with my new unit. Thank you again. "
100% rating 100 from Leesville, LA on Verified Purchase
"I have received timely information as to repairs I’ve needed and services rendered! Professional, friendly, and informative teams have come to work for me! I have had no problems after they have taken care of my request!"
100% rating 100 from Alexandria, LA on Verified Purchase
"Everyone we came in contact with was very courteous. They came in, introduced themselves, and got to work. They cleaned up after themselves and gave us a lot of information. "
100% rating 100 from Alexandria, LA on Verified Purchase
"Overall excellent and fast service!"
100% rating 100 from Deridder, LA on Verified Purchase
"We’re very satisfied with the workers and the friendliness of the entire team of Southern Air staff! "
(288 Remaining)