Customer Reviews for Southern Air

Southern Air

4.9

909 reviews since April, 2019

(318) 777-5555 · southernairnow.com
Pineville, LA 71360

Consumer Review Summary

909 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

832 out of 901 gave 5 stars

Q: Timeliness in responding to your needs:

840 out of 904 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

817 out of 906 gave 5 stars

Q: Communication and follow-up from the Salesperson:

753 out of 884 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

845 out of 905 gave 5 stars

Q: Condition of the work area after job completion:

795 out of 899 gave 5 stars

Q: How likely would you be to use our company again?

836 out of 909 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

817 out of 908 gave 5 stars

Q: Please rate your overall experience with our company:

815 out of 901 gave 5 stars

	100% rating 100 by G.J. from Pineville, LA on 10/31/25 Verified Purchase "Everyone has been friendly and professional in all areas: communication, installation, and follow-up. We are pleased with everything so far!"
	100% rating 100 by D.F. from Deville, LA on 10/15/25 Verified Purchase "I've used Southern Air for years, after the guy I used retired. He recommended Southern Air. Been with them ever since. You have a great bunch of guys. I will continue to use Southern Air in the future. If there was a place to put (10's), the stars would all be 10's. Thank you for all your help in keeping me cool and warm!"
	94% rating 100 by J.M. from Alexandria, LA on 10/10/25 Verified Purchase "The installation went smoothly and the team left things neater and cleaner than they found them!"
	94% rating 100 by B.C. from Leesville, LA on 09/26/25 Verified Purchase "I have been a maintenance member for a few years and have always been impressed with the young men working for your company. They are very knowledgeable about the business. "
	100% rating 100 by P.L. from Pineville, LA on 08/17/25 Verified Purchase "The experience was excellent from start to finish."
	100% rating 100 by P.W. from Deridder, LA on 08/13/25 Verified Purchase "Service was first-class from start to finish. Bryon is exceptional!"
	92% rating 100 by D.B. from Alexandria, LA on 08/10/25 Verified Purchase "I was very pleased with Southern Air these last two weeks. Your salesperson even provided me with a small window air conditioner for a few days. "
	100% rating 100 by A.B. from Pineville, LA on 08/08/25 Verified Purchase "Everyone was polite and courteous."
	100% rating 100 by M.P. from Pineville, LA on 08/06/25 Verified Purchase "Marlon was above my expectations. Great job, and I think he's one of a kind! "
	100% rating 100 by K.C. from New Llano, LA on 07/25/25 Verified Purchase "I was very impressed with the entire team. From the estimate right on through to the very end. Thank you, Southern Air!!"

(306 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS