VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air
97.168265855371 100
4.9

957 reviews since April, 2019

Southern Air
(318) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

957 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

877 out of 949 gave 5 stars

Q: Timeliness in responding to your needs:

884 out of 952 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

861 out of 954 gave 5 stars

Q: Communication and follow-up from the Salesperson:

792 out of 930 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

888 out of 953 gave 5 stars

Q: Condition of the work area after job completion:

836 out of 946 gave 5 stars

Q: How likely would you be to use our company again?

882 out of 957 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

862 out of 956 gave 5 stars

Q: Please rate your overall experience with our company:

859 out of 949 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Pineville, LA on Verified Purchase
"I've been a loyal customer for almost 20 years. My first Southern Air AC was installed about 15 years ago, and serviced every season for maintenance reasons to keep it running smoothly. Now that it's time for a new unit, I had one installed rather than waste money on a system past its prime. No AC system lasts forever. I trust the Southern Air family, and they make me feel that I'm one of them."
100% rating 100 from Pollock, LA on Verified Purchase
"Very professional and well-trained tech. "
100% rating 100 from Colfax, LA on Verified Purchase
"I have been with Southern Air for a number of years, and they have been consistently very good in service, and the techs are very professional. "
100% rating 100 from Flatwoods, LA on Verified Purchase
"I look for a spirit of excellence when making big purchases, and that is ultimately what made my decision. You guys have excellence. And I appreciate that. It has become quite rare. "
100% rating 100 from Leesville, LA on Verified Purchase
"Reasonable price, professionalism, timeliness, everything explained well, and all questions answered. My experience met and exceeded my expectations. "
100% rating 100 from Pollock, LA on Verified Purchase
"I’ve been a customer for quite a long time, and you folks have never disappointed us!"
100% rating 100 from Olla, LA on Verified Purchase
"The customer service reps, techs, and installers from Southern Air were all fabulous. The techs and installers worked in the freezing cold and rain to get my old unit working on Black Friday until they could get my new unit installed on the Monday after Thanksgiving, again, in the freezing cold and rain. I am a forever customer."
100% rating 100 from Deridder, LA on Verified Purchase
"Speedy and efficient service!"
100% rating 100 from Pineville, LA on Verified Purchase
"Everyone has been friendly and professional in all areas: communication, installation, and follow-up. We are pleased with everything so far!"
100% rating 100 from Deville, LA on Verified Purchase
"I've used Southern Air for years, after the guy I used retired. He recommended Southern Air. Been with them ever since. You have a great bunch of guys. I will continue to use Southern Air in the future. If there was a place to put (10's), the stars would all be 10's. Thank you for all your help in keeping me cool and warm!"
(314 Remaining)