Customer Reviews for Southern Air of LA

Southern Air of LA

4.9

202 reviews since April, 2019

(318) 640-3151 · southernairnow.com
Ball, LA 71405

Consumer Review Summary

202 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of LA. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

182 out of 201 gave 5 stars

Q: Timeliness in responding to your needs:

185 out of 201 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

182 out of 202 gave 5 stars

Q: Communication and follow-up from the Salesperson:

162 out of 195 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

188 out of 200 gave 5 stars

Q: Condition of the work area after job completion:

178 out of 201 gave 5 stars

Q: How likely would you be to use our company again?

187 out of 201 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

182 out of 200 gave 5 stars

Q: Please rate your overall experience with our company:

182 out of 200 gave 5 stars

	100% rating 100 by E.N. from Anacoco, LA on 10/05/20 Verified Purchase "They did an outstanding job at my house."
	89% rating 100 by C.T. from Alexandria, LA on 09/23/20 Verified Purchase "I was very pleased with the salesperson and the installers were just great. Thanks for the cookies!"
	94% rating 100 by J.S. from Pineville, LA on 09/17/20 Verified Purchase "Good, hardworking people with experience and great attitudes. They answered all questions and communicated well!"
	100% rating 100 by M.P. from Pineville, LA on 09/17/20 Verified Purchase "First-class professional company that provides confidence in their expertise and honesty and proves it with their performance."
	100% rating 100 by M.P. from Natchitoches, LA on 09/14/20 Verified Purchase "Great."
	97% rating 100 by C.G. from New Llano, LA on 09/12/20 Verified Purchase "Excellent customer service!"
	100% rating 100 by L.B. from Pineville, LA on 08/21/20 Verified Purchase "Thank you for listening to my needs."
	100% rating 100 by L.B. from Alexandria, LA on 08/15/20 Verified Purchase "Excellent Service! "
	100% rating 100 by S.L. from Pineville, LA on 08/14/20 Verified Purchase "I was more than satisfied."
	100% rating 100 by S.M. from Alexandria, LA on 08/10/20 Verified Purchase "I have been a loyal customer for 20 years. When my central a/c went out on a hot Labor Day the repair guy was here in ONE hour."

(54 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS