Customer Reviews for Southern Air of Ruston

Southern Air of Ruston

4.9

136 reviews since May, 2019

(318) 255-2810 · southernairnow.com
Pineville, LA 71360

Consumer Review Summary

136 reviews since May, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Ruston. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

127 out of 136 gave 5 stars

Q: Timeliness in responding to your needs:

125 out of 135 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

129 out of 136 gave 5 stars

Q: Communication and follow-up from the Salesperson:

125 out of 136 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

130 out of 136 gave 5 stars

Q: Condition of the work area after job completion:

125 out of 135 gave 5 stars

Q: How likely would you be to use our company again?

124 out of 133 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

126 out of 135 gave 5 stars

Q: Please rate your overall experience with our company:

126 out of 135 gave 5 stars

	100% rating 100 by G.B. from Saline, LA on 08/13/25 Verified Purchase "Best service EVER!"
	100% rating 100 by T.J. from Homer, LA on 07/23/25 Verified Purchase "The installation team was very courteous and professional. They kept me informed throughout the installation of a new unit, and the cleanliness of the work was extremely appreciated. I also use Southern Air for annual equipment checkups and highly recommend them for all of your heating and air needs. "
	97% rating 100 by S.S. from Ruston, LA on 07/18/25 Verified Purchase "Great product. Great service."
	100% rating 100 by L.K. from Farmerville, LA on 07/13/25 Verified Purchase "So thankful for your workers and their work."
	100% rating 100 by J.C. from Homer, LA on 12/19/24 Verified Purchase "Everyone involved was very courteous easy to work with and polite. "
	97% rating 100 by K.T. from Dubach, LA on 11/04/24 Verified Purchase "The service tech Grayson was very professional and was not upset at all about having to come out 3 days in a row to work on our unit and did everything he knew to do to keep us from having to buy a new system, even though that is what it came down to due to the age and the problems it was having. He was honest with everything as if he was fixing one of his family members' units. "
	100% rating 100 by J.H. from Farmerville, LA on 08/29/24 Verified Purchase "If I could rate the three gentlemen I dealt with higher, I would. Very friendly, courteous, helpful, and great all around. Will call when I need help."
	100% rating 100 by J.J. from Simsboro, LA on 08/08/24 Verified Purchase "We love the idea of getting a picture of the service person that will be arriving. Safety measures are important."
	100% rating 100 by J.A. from Homer, LA on 08/05/24 Verified Purchase "Very satisfied. The most professional and courteous that I have had from anyone in a long time."
	100% rating 100 by G.L. from Jonesboro, LA on 06/23/24 Verified Purchase "Everyone from the salesperson to the installation team did a super job! I would recommend Southern Air to anyone who needs service."

(43 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS