Customer Reviews for Southern Air of Ruston

Southern Air of Ruston

4.9

129 reviews since May, 2019

(318) 255-2810 · southernairnow.com
Pineville, LA 71360

Consumer Review Summary

129 reviews since May, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Ruston. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

120 out of 129 gave 5 stars

Q: Timeliness in responding to your needs:

118 out of 128 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

122 out of 129 gave 5 stars

Q: Communication and follow-up from the Salesperson:

118 out of 129 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

123 out of 129 gave 5 stars

Q: Condition of the work area after job completion:

120 out of 128 gave 5 stars

Q: How likely would you be to use our company again?

117 out of 126 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

119 out of 128 gave 5 stars

Q: Please rate your overall experience with our company:

119 out of 128 gave 5 stars

	100% rating 100 by J.C. from Homer, LA on 12/19/24 Verified Purchase "Everyone involved was very courteous easy to work with and polite. "
	97% rating 100 by K.T. from Dubach, LA on 11/04/24 Verified Purchase "The service tech Grayson was very professional and was not upset at all about having to come out 3 days in a row to work on our unit and did everything he knew to do to keep us from having to buy a new system, even though that is what it came down to due to the age and the problems it was having. He was honest with everything as if he was fixing one of his family members' units. "
	100% rating 100 by J.H. from Farmerville, LA on 08/29/24 Verified Purchase "If I could rate the three gentlemen I dealt with higher, I would. Very friendly, courteous, helpful, and great all around. Will call when I need help."
	100% rating 100 by J.J. from Simsboro, LA on 08/08/24 Verified Purchase "We love the idea of getting a picture of the service person that will be arriving. Safety measures are important."
	100% rating 100 by J.A. from Homer, LA on 08/05/24 Verified Purchase "Very satisfied. The most professional and courteous that I have had from anyone in a long time."
	100% rating 100 by G.L. from Jonesboro, LA on 06/23/24 Verified Purchase "Everyone from the salesperson to the installation team did a super job! I would recommend Southern Air to anyone who needs service."
	100% rating 100 by C.M. from Grambling, LA on 10/16/23 Verified Purchase "Very good experience--office, salesperson, and installation team were great. They were professional and reliable."
	100% rating 100 by R.H. from Kailua Kona, HI on 09/28/23 Verified Purchase "Absolutely the best customer service. Great product, very very good feeling doing business with y’all! "
	100% rating 100 by W.P. from Ruston, LA on 09/27/23 Verified Purchase "Outstanding job!"
	100% rating 100 by J.M. from Ruston, LA on 09/07/23 Verified Purchase "We wish to thank Mike and his crew for the very professional job they did in installing and cleaning up afterward, especially under such terrible weather conditions."

(39 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS