Customer Reviews for Southern Air of MS

Southern Air of MS

4.9

63 reviews since April, 2019

601-684-2072 · southernairnow.com
McComb, MS 39649

Consumer Review Summary

63 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of MS. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

61 out of 63 gave 5 stars

Q: Timeliness in responding to your needs:

58 out of 62 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

53 out of 61 gave 5 stars

Q: Communication and follow-up from the Salesperson:

50 out of 60 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

57 out of 63 gave 5 stars

Q: Condition of the work area after job completion:

55 out of 61 gave 5 stars

Q: How likely would you be to use our company again?

57 out of 62 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

58 out of 62 gave 5 stars

Q: Please rate your overall experience with our company:

55 out of 62 gave 5 stars

	100% rating 100 by C.R. from Magnolia, MS on 03/27/20 Verified Purchase ""
	100% rating 100 by J.P. from Magnolia, MS on 03/25/20 Verified Purchase "I've used your company for years and find everything today is as outstanding as it began!"
	100% rating 100 by R.N. from Summit, MS on 03/25/20 Verified Purchase "Very good."
	100% rating 100 by I.C. from Mccomb, MS on 02/14/20 Verified Purchase "We are exceptionally pleased with Southern Air of MS. They have always been professional each time they check our units."
	100% rating 100 by J.W. from Bogue Chitto, MS on 02/05/20 Verified Purchase "Good job! "
	100% rating 100 by W.T. from Magnolia, MS on 01/03/20 Verified Purchase "Ricky the repairman is the best. I rely on him for his opinions and he is helpful and honest. Gary the installer did a great job. "
	100% rating 100 by J.G. from Mccomb, MS on 12/12/19 Verified Purchase "I would like to say I was very impressed and thankful to Morris for all of his help getting the correct unit needed for my house. He went out of his way in making sure that I was happy with all the steps with getting my unit installed. I also was very impressed with the professional attitude and courtesy that was displayed by Gabriel and Ray during the installation of my very high-quality heat pump system. During the install, the team had a few challenges that were easily overcome by the professional team of Morris, Gabriel, and Ray. This installation will be the 3rd time that I have made unit purchases from your company. And I would not hesitate to make another unit purchase from your company in the future. In closing, I want to thank all employees involved with my purchase and professional installation."
	100% rating 100 by G.S. from Monticello, MS on 11/06/19 Verified Purchase "Installation team came right on time and took their time to make sure everything was done right."
	100% rating 100 by R.T. from Bogue Chitto, MS on 10/18/19 Verified Purchase "All the employees were very helpful. They did their jobs and cleaned up after themselves."
	100% rating 100 by M.R. from Foxworth, MS on 09/22/19 Verified Purchase "The installation team was very professional."

(14 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS