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Northside Heating & Air Conditioning
98.649880768691 100
5

805 reviews since March, 2019

Northside Heating & Air Conditioning
(509) 276-5235 ยท
Colville, WA 99114

Consumer Review Summary

805 reviews since March, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Northside Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

746 out of 784 gave 5 stars

Q: Timeliness in responding to your needs:

710 out of 795 gave 5 stars

Q: Condition of the work area after job completion:

754 out of 791 gave 5 stars

Q: How likely would you be to use our company again?

758 out of 793 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

763 out of 794 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

776 out of 794 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

769 out of 795 gave 5 stars

Q: Overall experience with the Service Technician:

769 out of 790 gave 5 stars

Q: Please rate your overall experience with our company:

753 out of 793 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Rice, WA on Verified Purchase
"The customer service was excellent, and I appreciated Jesse getting back heat!!"
100% rating 100 from Rice, WA on Verified Purchase
"Excellent service and very professional. The service man was informative, and the diagnosiswas established in good order. "
100% rating 100 from Colville, WA on Verified Purchase
"Jessie was very courteous and professional, and resolved our problem quickly and efficiently! Thank You! "
100% rating 100 from Marcus, WA on Verified Purchase
"You guys just rock!"
100% rating 100 from Springdale, WA on Verified Purchase
"The tech was on time, called to let me know he was on the way. He was very honest, I felt what he found instead of saying I needed a bunch of parts. A pleasant person to talk with, a good man in my book. Thank you!"
100% rating 100 from Colville, WA on Verified Purchase
"From Sarah squeezing us in on short notice to Kaleb being very professional and taking the time to explain the issue we had, along with explaining things for me to try on my own in the event of an emergent need and tech not available. Greatly appreciate them all and highly recommend them to anyone with HVAC or electrical needs. From new installation to fixing existing units. Not out to pressure sales on anyone. "
100% rating 100 from Kettle Falls, WA on Verified Purchase
"I have been a customer for a while now, I wouldn't consider going anywhere other. Northside is always there for me, courteous and efficient in all areas. "
100% rating 100 from Colville, WA on Verified Purchase
"Mark and Jesse were able to diagnose our furnace problem and offer the best approach to address those issues---great guys to work with!!"
97% rating 100 from Colville, WA on Verified Purchase
"Jessie did a great job, and Caleb, who bid a replacement unit, was the one who suggested trying to fix the older unit first, which saved us money."
100% rating 100 from Colville, WA on Verified Purchase
"I really appreciated you sending a technician out on the same day I called about my propane water heater not working. Caleb was very good and answered all my questions about water heaters. "
(394 Remaining)