Customer Reviews for Northside Heating & Air Conditioning

4.9

616 reviews since March, 2019

(509) 276-5235 · www.northsidehc.com
Colville, WA 99114

Consumer Review Summary

616 reviews since March, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Northside Heating & Air Conditioning. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

565 out of 597 gave 5 stars

Q: Timeliness in responding to your needs:

540 out of 608 gave 5 stars

Q: Condition of the work area after job completion:

571 out of 604 gave 5 stars

Q: How likely would you be to use our company again?

573 out of 605 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

580 out of 606 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

589 out of 606 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

586 out of 608 gave 5 stars

Q: Overall experience with the Service Technician:

588 out of 606 gave 5 stars

Q: Please rate your overall experience with our company:

572 out of 604 gave 5 stars

	100% rating 100 by S.F. from Kettle Falls, WA on 09/19/24 Verified Purchase "They were great!"
	100% rating 100 by D.A. from Kettle Falls, WA on 09/18/24 Verified Purchase "Jesse was very helpful in explaining everything to us and making sure we understood everything. He was very professional in explaining everything he did and why he was doing it. Jesse was very thorough in doing his job and making sure we were satisfied with what he was doing. "
	100% rating 100 by V.H. from Kettle Falls, WA on 09/13/24 Verified Purchase "My air conditioning unit stopped working. They sent their excellent technician, Jesse on Friday. It's an old unit and they did not have the part needed to fix it. Jesse felt really bad I would have to go through the weekend without air conditioning, as the weather was hot. Jesse returned bright and early Monday morning, replaced the part, made sure it was running correctly, and was done in about 30 minutes. I will recommend your company to all my family and friends. Thank you, Jesse, for a job well done."
	100% rating 100 by B.G. from Chewelah, WA on 08/25/24 Verified Purchase "Well done, thank you!"
	100% rating 100 by C.T. from Fruitland, WA on 08/25/24 Verified Purchase "Great job!"
	100% rating 100 by R.E. from Addy, WA on 08/24/24 Verified Purchase "Thank you to the entire team for being responsive, and collaborative and demonstrating your expertise. We are extremely happy with the results of your work."
	100% rating 100 by E.L. from Colville, WA on 08/23/24 Verified Purchase "Everything working great after replacing air conditioning coils. "
	100% rating 100 by R.W. from Deer Park, WA on 08/21/24 Verified Purchase "Wonderful handling of a difficult situation. As always. Thanks!! "
	100% rating 100 by E.P. from Rice, WA on 08/18/24 Verified Purchase "The service and quality of work are excellent, and we have already recommended Northside to others. Thank you!!"
	100% rating 100 by B.M. from Colville, WA on 08/15/24 Verified Purchase "Very nice, came out and found the issue and explained why and the solution. I couldn't have asked for a better experience."

(287 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS