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Northside Heating & Air Conditioning
98.266243710348 100
4.9

517 reviews since March, 2019

Northside Heating & Air Conditioning
(509) 276-5235 ·
Colville, WA 99114

Consumer Review Summary

517 reviews since March, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Northside Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

470 out of 501 gave 5 stars

Q: Timeliness in responding to your needs:

449 out of 511 gave 5 stars

Q: Condition of the work area after job completion:

477 out of 508 gave 5 stars

Q: How likely would you be to use our company again?

476 out of 507 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

483 out of 508 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

492 out of 509 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

489 out of 510 gave 5 stars

Q: Overall experience with the Service Technician:

492 out of 510 gave 5 stars

Q: Please rate your overall experience with our company:

476 out of 507 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Kettle Falls, WA on Verified Purchase
"When our furnace quit working in December, I contacted a couple of other companies that didn't answer the phone and did not return our calls. When I called Northside heating, they immediately scheduled a same day appointment, diagnosed the problem, ordered a replacement part, and installed it the next day. I can't be happier with their service!"
100% rating 100 from Deer Park, WA on Verified Purchase
"Before contacting Northside, I had another HVAC company look at my malfunctioning furnace. Not only were they not thorough in their inspection, they told me I needed a new furnace and tried to upsell me on other items. Not feeling comfortable with the first diagnosis, I contacted Northside for a second opinion. The Northside technician Caleb was very thorough in his inspection and tested all of the furnace circuits and sensors. He was correct in his diagnosis and post-repair my furnace is working perfectly again. So instead of paying for a new furnace, I did not need, I only needed to pay for a simple repair. Northside is an honest company with a lot of integrity and they've won my business for life. "
100% rating 100 from Elk, WA on Verified Purchase
"Thank you very much for your help through the couple of 3 years we've been trying to get this stove to work this time it works thank you for your help your great customer service and your tech people are wonderful thank you."
100% rating 100 from Kettle Falls, WA on Verified Purchase
"They truly care about their customers needs. From the initial phone call to Sarah in the office to Jesse the technician I felt in very capable hands. Jesse was knowledgeable, professional and friendly. Thank you!"
100% rating 100 from Colbert, WA on Verified Purchase
"Your service technicians always do a very good job. "
97% rating 100 from Colville, WA on Verified Purchase
"A+ from the office staff to the repairmen. I've been in twice and the office staff has been very helpful each time."
100% rating 100 from Colville, WA on Verified Purchase
"I have had Caleb come out and look at my furnace twice now and in a very short time he is fixed it both times excellent service knowledge and experience"
100% rating 100 from Loon Lake, WA on Verified Purchase
"Everything is working great so far. He was very kind and nice to complete the job in one day. "
100% rating 100 from Loon Lake, WA on Verified Purchase
"Will definitely use again and would recommend to others. Prompt service is very important to me and I love that this company kept in contact with me so I knew exactly what to expect. "
100% rating 100 from Kettle Falls, WA on Verified Purchase
"The technician was very nice, informative, and efficient. He arrived just when he said he would and got right to work, while also being polite and listening to my nonstop chatter. Thank you so much! "
(231 Remaining)