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Modern Heating & Air Conditioning LLC
98.768382352941 100
5

154 reviews since May, 2019

Modern Heating & Air Conditioning LLC
(203) 283-0593 ยท
Milford, CT 06460

Consumer Review Summary

154 reviews since May, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Modern Heating & Air Conditioning LLC. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

145 out of 150 gave 5 stars

Q: Timeliness in responding to your needs:

139 out of 151 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

146 out of 151 gave 5 stars

Q: Communication and follow-up from the Salesperson:

139 out of 149 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

147 out of 152 gave 5 stars

Q: Condition of the work area after job completion:

139 out of 152 gave 5 stars

Q: How likely would you be to use our company again?

148 out of 153 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

148 out of 151 gave 5 stars

Q: Please rate your overall experience with our company:

147 out of 151 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Milford, CT on Verified Purchase
"All personnel were top-notch in every way!"
100% rating 100 from Norwalk, CT on Verified Purchase
"Working with Mike and the team was a true joy; he made the process seamless. The entire team was so respectful and did such a professional job. We are so happy with their work. And the people they employ."
100% rating 100 from Madison, CT on Verified Purchase
"Wonderful, knowledgeable, and professional!"
100% rating 100 from Shelton, CT on Verified Purchase
"After meeting with and receiving estimates from 5 HVAC companies, I decided to go with Modern. I was impressed with the many positive reviews left by customers, the price was fair, and I liked the feedback I was able to find on the equipment offered. Everyone I met from Modern was professional, polite, knowledgeable, and seemed to genuinely care about me as a customer. The installation crew was top-notch, and the office team was very responsive whenever I had questions or concerns. The team worked well with the gas company and the city, and everything was handled perfectly. We did an oil-to-gas conversion, and I was hesitant to go with a combi boiler since it was completely different from what I was used to, but our salesman, Mike, assured me it was the right choice for our needs. I will say I am extremely pleased with the boiler so far and am very happy I went with it. Modern is an excellent company; the team was so easy to work with, and I would highly recommend them to anyone. I definitely made the right choice going with Modern Heating and AC. Thanks to everyone who was involved in my project...you guys are the best!"
100% rating 100 from Westbrook, CT on Verified Purchase
"Pleasure working with everyone at Modern!"
97% rating 100 from Milford, CT on Verified Purchase
"Explained the work and listened to my input during installation. "
100% rating 100 from Wallingford, CT on Verified Purchase
"So far, I am very satisfied with all the communication, work, product, price, and overall, I think this is a very solid company."
100% rating 100 from Weston, CT on Verified Purchase
"Excellent company. Thank you for getting our AC replaced this year."
100% rating 100 from Stratford, CT on Verified Purchase
"Our air conditioning system died in the middle of a heat wave in July. We called many reputable companies, but you were the first to respond. You understood our discomfort. You showed up. It meant the world to us."
100% rating 100 from Stratford, CT on Verified Purchase
"Responsive. Easy to work with. Professional."
(67 Remaining)