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Schwantes Heating and Air, Inc.
96.911912920782 100
4.9

2,802 reviews since May, 2019

Schwantes Heating and Air, Inc.
(651) 439-3331 ·
Stillwater, MN 55082

Consumer Review Summary

2,802 reviews since May, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Schwantes Heating and Air, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2,563 out of 2,763 gave 5 stars

Q: Timeliness in responding to your needs:

2,523 out of 2,768 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

15 out of 15 gave 5 stars

Q: Communication and follow-up from the Salesperson:

13 out of 15 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

15 out of 15 gave 5 stars

Q: Condition of the work area after job completion:

2,574 out of 2,736 gave 5 stars

Q: How likely would you be to use our company again?

2,484 out of 2,767 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,406 out of 2,762 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,623 out of 2,756 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,563 out of 2,732 gave 5 stars

Q: Overall experience with the Service Technician:

2,565 out of 2,720 gave 5 stars

Q: Please rate your overall experience with our company:

2,491 out of 2,756 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Houlton, WI on Verified Purchase
"Service technician was very courteous. He explained what needed to be done and the cost as he went along and before just going ahead and doing it."
100% rating 100 from Woodbury, MN on Verified Purchase
"I really appreciate my old furnace being serviced without pressure on replacing it. "
100% rating 100 from Mahtomedi, MN on Verified Purchase
"Chris showed up on time and was very professional. He went around back to check on the AC and came back in turned it on and was able to find the problem quickly and get the part ordered they will call when it comes in and when they can install it."
100% rating 100 from Stillwater, MN on Verified Purchase
"Fast and friendly service! "
100% rating 100 from Stillwater, MN on Verified Purchase
"Joe, the technician is fantastic! He is courteous, knowledgeable, and fun. He is my favorite technician at Schwantes. Stacy is a terrific office manager as well. A great company."
100% rating 100 from Hugo, MN on Verified Purchase
"We've done business with Schwantes for years!! Through 2 different homes. Stacy and Carry treat us like family when we call. Joe and Chris take great care to make sure we keep humming along! Tim our salesman has been a great help."
94% rating 100 from Stillwater, MN on Verified Purchase
"Excellent service answered all my concerns. "
100% rating 100 from Roseville, MN on Verified Purchase
"Thanks Stacey! Always so kind and informative and handles promptly any issues or questions! Stay well and have a great year! "
100% rating 100 from Woodbury, MN on Verified Purchase
"Excellent, courteous, professional serviceman Joe. Conversant and helpful, Joe answered all the questions we had. Your service is reliable and dependable! Thank you! "
100% rating 100 from Lake Elmo, MN on Verified Purchase
"As a customer for many years, I appreciate the expertise and knowledge of your technicians and the professionalism they show. I have also been very pleased with the quick response when I have had an emergency arise. "
(1,062 Remaining)