VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Electrical Experts
96.901783646051 100
4.9

487 reviews since October, 2019

Electrical Experts
(413) 225-2298 ยท
Easthampton, MA 01027

Consumer Review Summary

487 reviews since October, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Electrical Experts. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

447 out of 480 gave 5 stars

Q: Timeliness in responding to your needs:

431 out of 482 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

167 out of 182 gave 5 stars

Q: Communication and follow-up from the Salesperson:

159 out of 180 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

178 out of 187 gave 5 stars

Q: Condition of the work area after job completion:

436 out of 475 gave 5 stars

Q: How likely would you be to use our company again?

420 out of 489 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

418 out of 487 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

283 out of 292 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

271 out of 292 gave 5 stars

Q: Overall experience with the Service Technician:

270 out of 285 gave 5 stars

Q: Please rate your overall experience with our company:

429 out of 486 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
89% rating 100 from Chicopee, MA on Verified Purchase
"I'm very pleased!"
100% rating 100 from W Hatfield, MA on Verified Purchase
"Great Job, Thank You Again!!! "
100% rating 100 from Agawam, MA on Verified Purchase
"The technician was polite, courteous, and competent. Everyone was pleasant to deal with."
91% rating 100 from Springfield, MA on Verified Purchase
"Excellent timing, courteous professional. "
100% rating 100 from Easthampton, MA on Verified Purchase
"It's cold outside. My lights were blinking, and there was no heat. The experts Dillon and Conner appeared the next morning, ready to go to work. They saved the day. By the way, every source recommended you guys."
100% rating 100 from Northampton, MA on Verified Purchase
"Both Larkin and Dylan were thorough, expert at their jobs, and courteous. "
100% rating 100 from Easthampton, MA on Verified Purchase
"I was impressed by the determination and care our technicians showed us when they installed our Ring camera doorbell and chime. It gave them some difficulty with installing and testing it, but they worked together and found the problem. They worked diligently to make sure everything worked, and all circuit breakers were properly labeled."
94% rating 100 from Easthampton, MA on Verified Purchase
"I am very happy with the services provided by your team. My concerns were listened to, evaluated, and explored, and I was provided with possible options for the best outcome to my concerns. Thank you for your kind and professional interactions and for making me feel safe in my home again."
100% rating 100 from South Hadley, MA on Verified Purchase
"Kyle was very professional and courteous. The team was on time and called prior with an ETA, which made the whole experience excellent during a stressful time without power. I will most definitely use Electrical Experts again in the future and highly recommend! "
100% rating 100 from Feeding Hills, MA on Verified Purchase
"Professional, knowledgeable, courteous, and workmanship are all outstanding!"
(188 Remaining)