Customer Reviews for Electrical Experts

Electrical Experts

4.9

393 reviews since October, 2019

(413) 225-2298 · electricalexperts.com
Easthampton, MA 01027

Consumer Review Summary

393 reviews since October, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Electrical Experts. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

359 out of 388 gave 5 stars

Q: Timeliness in responding to your needs:

345 out of 389 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

115 out of 127 gave 5 stars

Q: Communication and follow-up from the Salesperson:

111 out of 126 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

125 out of 130 gave 5 stars

Q: Condition of the work area after job completion:

349 out of 384 gave 5 stars

Q: How likely would you be to use our company again?

338 out of 395 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

338 out of 393 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

247 out of 256 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

239 out of 256 gave 5 stars

Q: Overall experience with the Service Technician:

236 out of 251 gave 5 stars

Q: Please rate your overall experience with our company:

345 out of 393 gave 5 stars

	100% rating 100 by A.R. from Easthampton, MA on 05/07/25 Verified Purchase "I was very satisfied with the professional quality of your salespeople as well as the installation people."
	100% rating 100 by R.M. from Ludlow, MA on 04/26/25 Verified Purchase "Excellent service, the Electricians who came to my house were exceptional and extremely knowledgeable. I will only use your company for all my electrical needs!"
	100% rating 100 by M.M. from Northampton, MA on 04/08/25 Verified Purchase "Very pleased with the competence and professionalism of every service technician who has come to our house. All questions were answered and things were explained well."
	100% rating 100 by D.S. from Southampton, MA on 04/03/25 Verified Purchase "Extremely professional and courteous team. They are polite and respectful in my home. Everything was done to a high standard! I highly recommend!"
	100% rating 100 by V.H. from Worthington, MA on 03/26/25 Verified Purchase "Very professional and reliable company! We had a great experience. Thank you!"
	100% rating 100 by S.S. from Westfield, MA on 03/19/25 Verified Purchase "My service from Electrical Experts has been great, and has been every time I have used them. The technicians showed up in a timely manner, explained everything to me, and the service was performed quickly and accurately. I will definitely use Electric Experts for future electrical needs."
	100% rating 100 by M.W. from Palmer, MA on 03/17/25 Verified Purchase "Very professional."
	100% rating 100 by J.T. from Westfield, MA on 03/05/25 Verified Purchase "Professional, knowledgeable and questions addressed."
	100% rating 100 by N.H. from Southampton, MA on 02/26/25 Verified Purchase "We use Electrical Experts for our commercial properties and we always are pleased with your speed and quality of work. Highly recommend."
	100% rating 100 by J.C. from Springfield, MA on 02/13/25 Verified Purchase "From start to finish of the job, everything was done expertly and professionally. Would recommend you."

(157 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS