VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Electrical Experts
96.796399258671 100
4.9

426 reviews since October, 2019

Electrical Experts
(413) 225-2298 ยท
Easthampton, MA 01027

Consumer Review Summary

426 reviews since October, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Electrical Experts. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

390 out of 420 gave 5 stars

Q: Timeliness in responding to your needs:

373 out of 421 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

133 out of 148 gave 5 stars

Q: Communication and follow-up from the Salesperson:

128 out of 147 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

144 out of 152 gave 5 stars

Q: Condition of the work area after job completion:

380 out of 416 gave 5 stars

Q: How likely would you be to use our company again?

368 out of 428 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

366 out of 426 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

257 out of 266 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

249 out of 266 gave 5 stars

Q: Overall experience with the Service Technician:

246 out of 261 gave 5 stars

Q: Please rate your overall experience with our company:

374 out of 426 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Bernardston, MA on Verified Purchase
"I liked your approach, helping me with my problem, and your quick response. Thank you again!"
100% rating 100 from Holyoke, MA on Verified Purchase
"The electrician is very capable, and the work is clean. I have great confidence that the work is done correctly and safely. I like that the full cost is disclosed to me before starting the job."
100% rating 100 from Amherst, MA on Verified Purchase
"No workmen have ever cleaned up so well!"
100% rating 100 from Holyoke, MA on Verified Purchase
"Would recommend to anyone looking for an electrician. Very polite, respectful, and professional. Had an emergency and was able to schedule a visit faster than anticipated. One hundred percent satisfied with the work that has been done. "
100% rating 100 from E Longmeadow, MA on Verified Purchase
"Alora was very pleasant to communicate with and made sure the job got done regarding appointments. Kyle was knowledgeable in helping to bring my 74-year-old house up to code, which is still ongoing. He was very patient when I asked questions and answered politely - I'm quite curious about how things are done, and I learned quite a bit! Kyle is definitely a great asset to your company!"
97% rating 100 from Springfield, MA on Verified Purchase
"Everyone was very professional and courteous. They were very helpful in explaining everything that needed to be done. And that was done."
100% rating 100 from Northampton, MA on Verified Purchase
"The team you sent did an amazing job. We are quite impressed. "
100% rating 100 from Chicopee, MA on Verified Purchase
"Very pleased with the entire experience, knowledge, and friendliness/patience of the staff."
100% rating 100 from Springfield, MA on Verified Purchase
"R.J and Alan were terrific. The work they did was excellent, and they were very friendly and good with our dog."
100% rating 100 from Longmeadow, MA on Verified Purchase
"Professional, efficient, personable and completed the job in a timely manner. Excellent."
(173 Remaining)