VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Performance Heating and Cooling Service, LLC
97.696810969034 100
4.9

724 reviews since July, 2019

Performance Heating and Cooling Service, LLC
(740) 929-4328 ·
Heath, OH 43056

Consumer Review Summary

724 reviews since July, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Performance Heating and Cooling Service, LLC. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

687 out of 722 gave 5 stars

Q: Timeliness in responding to your needs:

676 out of 725 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

10 out of 10 gave 5 stars

Q: Communication and follow-up from the Salesperson:

10 out of 10 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

10 out of 10 gave 5 stars

Q: Condition of the work area after job completion:

687 out of 721 gave 5 stars

Q: How likely would you be to use our company again?

666 out of 722 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

654 out of 719 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

687 out of 714 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

675 out of 714 gave 5 stars

Q: Overall experience with the Service Technician:

676 out of 704 gave 5 stars

Q: Please rate your overall experience with our company:

666 out of 720 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Newark, OH on Verified Purchase
"Pate and his team did an amazing job on our ductwork and significantly improved the overall airflow. Great communication, a great team, and excellent work."
100% rating 100 from Thornville, OH on Verified Purchase
"Thank you for your service!"
100% rating 100 from Thornville, OH on Verified Purchase
"Used a competitor a few years ago on an issue and did not have the best experience. Tried you guys and it was great! Thanks!"
100% rating 100 from Alexendria, OH on Verified Purchase
"The technician did a thorough troubleshooting based on the problem I was having with the furnace and recommended what action to take, which he accomplished to get the unit running better! It worked, and he was also very kind and knowledgeable about his work. My wife and I are very pleased!"
100% rating 100 from Newark, OH on Verified Purchase
"Very satisfying how the job was done!"
100% rating 100 from Thornville, OH on Verified Purchase
"Excellent responsiveness and work to resolve furnace issue during sub-zero weather!"
100% rating 100 from Newark, OH on Verified Purchase
"The furnace went down on Jan 31. It was -15 that morning, and cold in the house. I called Performance, and they arrived in a very reasonable time. And as always, the service was great!"
100% rating 100 from New Albany, OH on Verified Purchase
"I use you for my remodeling business and my personal home. Really like the professionalism of Pate and the rest of the team. "
100% rating 100 from New Albany, OH on Verified Purchase
"Our tech arrived in the scheduled hour, donned shoe covers, introduced himself, and was professional in explaining the humidifier and recommended times to change out filters to heating and humidifier (which we hadn’t been informed previously). The area was clean, and he removed the used filters to our trash. Dressed per his profession and very mannerly."
100% rating 100 from Buckeye Lake, OH on Verified Purchase
"It’s always a pleasant surprise when you hire an unknown company/contractor to provide service, and they meet all expectations and then some. Wonderful customer service, leadership, and quality skilled technicians. My technician was very thorough in explaining what the issues were, how he was going to fix it, and eased all my concerns. The customer service representative, whom I spoke to on the phone, was understanding and went out of her way to make me a priority. She too eased my concerns and followed up promptly in getting me scheduled. I will definitely be using this company again. "
(277 Remaining)