VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Performance Heating and Cooling Service, LLC
97.562101376301 100
4.9

664 reviews since July, 2019

Performance Heating and Cooling Service, LLC
(740) 929-4328 ยท
Heath, OH 43056

Consumer Review Summary

664 reviews since July, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Performance Heating and Cooling Service, LLC. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

629 out of 662 gave 5 stars

Q: Timeliness in responding to your needs:

618 out of 665 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

10 out of 10 gave 5 stars

Q: Communication and follow-up from the Salesperson:

10 out of 10 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

10 out of 10 gave 5 stars

Q: Condition of the work area after job completion:

627 out of 661 gave 5 stars

Q: How likely would you be to use our company again?

611 out of 663 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

600 out of 661 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

628 out of 654 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

617 out of 655 gave 5 stars

Q: Overall experience with the Service Technician:

618 out of 645 gave 5 stars

Q: Please rate your overall experience with our company:

610 out of 662 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from New Albany, OH on Verified Purchase
"The technician was very thorough! "
100% rating 100 from Thornville, OH on Verified Purchase
"Performance has been great! We've had great service and great installation. All around excellent experience."
97% rating 100 from Newark, OH on Verified Purchase
"My experience with your company was handled by everyone in your company in a very professional manner. Everyone was very good at making me know I was the customer, and they went above and beyond in making sure everything was accomplished the way I wanted."
100% rating 100 from Powell, OH on Verified Purchase
"Great service, appreciate everything!"
100% rating 100 from Granville, OH on Verified Purchase
"I have always had a great experience when it comes to Performance. They are always available when needed, usually schedule in a timely fashion, and do excellent work."
100% rating 100 from Newark, OH on Verified Purchase
"You all go above and beyond to help your customers!"
100% rating 100 from New Albany, OH on Verified Purchase
"Can't say enough good things about Theresa. She is always so helpful, kind, and thorough. A pleasure to work with! Thanks Theresa!"
100% rating 100 from Heath, OH on Verified Purchase
"Our technician was friendly and professional. She explained all of the repairs step-by-step and took her time to make sure that we understood what she was doing."
100% rating 100 from Thornville, OH on Verified Purchase
"I normally don't take the time to do these surveys, but Performance bent over backwards to take care of my problem in a timely manner when it was critical to get the issue resolved."
100% rating 100 from Buckeye Lake, OH on Verified Purchase
"Performance is probably one of the top 10 heating and cooling companies out there. Technicians are always polite and friendly, especially Teresa, who is amazing; she knows her stuff. Teresa is awesome! Thank you, Performance! "
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