VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Pipe Wrench Plumbing, Heating & Cooling, Inc.
95.196276034168 100
4.8

1,177 reviews since September, 2019

Pipe Wrench Plumbing, Heating & Cooling, Inc.
(865) 518-7008 ยท
Knoxville, TN 37932

Consumer Review Summary

1,177 reviews since September, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipe Wrench Plumbing, Heating & Cooling, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,087 out of 1,169 gave 5 stars

Q: Timeliness in responding to your needs:

1,018 out of 1,167 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 433 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,074 out of 1,166 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

620 out of 705 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

583 out of 692 gave 5 stars

Q: Condition of the work area after job completion:

929 out of 1,153 gave 5 stars

Q: How likely would you be to use our company again?

996 out of 1,168 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

984 out of 1,166 gave 5 stars

Q: Please rate your overall experience with our company:

1,001 out of 1,169 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lenoir City, TN on Verified Purchase
"I love that I feel safe with all of your employees."
100% rating 100 from Harriman, TN on Verified Purchase
"Very professional."
100% rating 100 from Lenoir City, TN on Verified Purchase
"The two gentlemen who did the install were outstanding...in courtesy and general demeanor. They worked in excessive heat both in the attic and in the yard...and for that alone, they are applauded. But their work ethic showed even more of who they are and the pride they take in doing their work...thank you to both of them...your company should be happy to have such great staff...keep up the 'good work'!"
78% rating 100 from Oak Ridge, TN on Verified Purchase
"Very professional technicians. Very prompt service. The product seems of very good quality. "
97% rating 100 from Knoxville, TN on Verified Purchase
"I appreciate the timeliness in getting the job completed and the trustworthiness in laying out options and being transparent."
100% rating 100 from Knoxville, TN on Verified Purchase
"Great experience from the 1st phone call to the final installation. Everyone was courteous and knowledgeable. Thanks to everyone!"
89% rating 100 from Knoxville, TN on Verified Purchase
"I am unaware who was designated the "Comfort Advisor ". My wife and I were pleased with both Kellen and Kyler, their description of the problem and the probable causes. Kyler's description of the repairs required was well done. Being scheduled quickly was a pleasant surprise. Corey and the crew were professional and courteous throughout the inside repair process. Corey explained the finished job in detail and to our satisfaction. Chris and Curtis were easy to talk to, explained their work, and also did a professional job on the septic tank. "
97% rating 100 from Oak Ridge, TN on Verified Purchase
"Your team did an excellent job. They worked long hours to ensure that we had water and sewer facilities. I really appreciate the effort to ensure we had living facilities that night. Be sure to thank this team. They are good!"
100% rating 100 from Knoxville, TN on Verified Purchase
"Pipe Wrench is a first-class operation all the way!"
100% rating 100 from Kingston, TN on Verified Purchase
"Our whole experience was fantastic, the first tech, Coby, and the field supervisor who assessed and quoted our repairs were very kind, thorough in their explanations, and overall a pleasure to work with. Justin and the rest of the install team did great work and were very respectful of our home and our cats."
(463 Remaining)