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Pipe Wrench Plumbing, Heating & Cooling, Inc.
95.18942688702 100
4.8

1,169 reviews since September, 2019

Pipe Wrench Plumbing, Heating & Cooling, Inc.
(865) 518-7008 ยท
Knoxville, TN 37932

Consumer Review Summary

1,169 reviews since September, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipe Wrench Plumbing, Heating & Cooling, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,080 out of 1,161 gave 5 stars

Q: Timeliness in responding to your needs:

1,011 out of 1,159 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 433 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,067 out of 1,158 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

613 out of 697 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

576 out of 684 gave 5 stars

Q: Condition of the work area after job completion:

923 out of 1,145 gave 5 stars

Q: How likely would you be to use our company again?

989 out of 1,160 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

977 out of 1,158 gave 5 stars

Q: Please rate your overall experience with our company:

994 out of 1,161 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
97% rating 100 from Knoxville, TN on Verified Purchase
"I appreciate the timeliness in getting the job completed and the trustworthiness in laying out options and being transparent."
100% rating 100 from Knoxville, TN on Verified Purchase
"Great experience from the 1st phone call to the final installation. Everyone was courteous and knowledgeable. Thanks to everyone!"
89% rating 100 from Knoxville, TN on Verified Purchase
"I am unaware who was designated the "Comfort Advisor ". My wife and I were pleased with both Kellen and Kyler, their description of the problem and the probable causes. Kyler's description of the repairs required was well done. Being scheduled quickly was a pleasant surprise. Corey and the crew were professional and courteous throughout the inside repair process. Corey explained the finished job in detail and to our satisfaction. Chris and Curtis were easy to talk to, explained their work, and also did a professional job on the septic tank. "
97% rating 100 from Oak Ridge, TN on Verified Purchase
"Your team did an excellent job. They worked long hours to ensure that we had water and sewer facilities. I really appreciate the effort to ensure we had living facilities that night. Be sure to thank this team. They are good!"
100% rating 100 from Knoxville, TN on Verified Purchase
"Pipe Wrench is a first-class operation all the way!"
100% rating 100 from Kingston, TN on Verified Purchase
"Our whole experience was fantastic, the first tech, Coby, and the field supervisor who assessed and quoted our repairs were very kind, thorough in their explanations, and overall a pleasure to work with. Justin and the rest of the install team did great work and were very respectful of our home and our cats."
100% rating 100 from Knoxville, TN on Verified Purchase
"In a world lacking value and integrity, Pipe Wrench sets the standard."
100% rating 100 from Lenoir City, TN on Verified Purchase
"Exceptional customer service! Every person from the 1st voice on the line when we called to each representative that came to our home, every person was sympathetic and helpful. I love that they honor veterans with discounted services. "
100% rating 100 from Walland, TN on Verified Purchase
"Excellent employees, good service. Very professional. "
100% rating 100 from Knoxville, TN on Verified Purchase
"We have used Pipe Wrench for years and have always had excellent service. By accident, I stumbled across their "new renovation service". I had an unfinished flooring project, 2 bedrooms, and a utility room, and some loose tile around a fireplace. Richard and the crew resolved my problem within 2 weeks. Professional job with lots of attention to detail, I highly recommend them. "
(459 Remaining)