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Pipe Wrench Plumbing, Heating & Cooling, Inc.
95.17622017622 100
4.8

1,141 reviews since September, 2019

Pipe Wrench Plumbing, Heating & Cooling, Inc.
(865) 518-7008 ยท
Knoxville, TN 37932

Consumer Review Summary

1,141 reviews since September, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipe Wrench Plumbing, Heating & Cooling, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,054 out of 1,133 gave 5 stars

Q: Timeliness in responding to your needs:

988 out of 1,131 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 433 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,043 out of 1,130 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

589 out of 671 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

556 out of 659 gave 5 stars

Q: Condition of the work area after job completion:

903 out of 1,118 gave 5 stars

Q: How likely would you be to use our company again?

965 out of 1,132 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

953 out of 1,130 gave 5 stars

Q: Please rate your overall experience with our company:

969 out of 1,133 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Knoxville, TN on Verified Purchase
"It was a very pleasant experience from start to finish!"
100% rating 100 from Knoxville, TN on Verified Purchase
"Unfortunately I had to replace my furnace recently. Of course it died on the eve of the coldest night this year. Pipe Wrench had it diagnosed and replaced within 24 hours. Never fun when you have to incur these large hits to the budget, but Pipe Wrench made it quick and seamless. I have been beyond impressed with their service starting with the tankless water heater install a year and a half ago. I signed up for their maintenance plan because of how thorough their technicians are. Nobody I have dealt with in the area goes above and beyond like Pipe Wrench!"
100% rating 100 from Knoxville, TN on Verified Purchase
"Pipe Wrench employees were very professional, courteous, and prompt. I was very impressed with their work. I will recommend your company to my friends and family in a heartbeat. They did an outstanding job. I would use their service again if need be."
100% rating 100 from Knoxville, TN on Verified Purchase
"Very pleased with all aspects of the company."
100% rating 100 from Lenoir City, TN on Verified Purchase
"Thank you for another awesome experience with the Pipe Wrench Team."
100% rating 100 from Knoxville, TN on Verified Purchase
"Every person that we interacted with was top-notch. They each explained everything in detail, answered questions, and treated us well. The job had some surprises and thank goodness for our next-door neighbor who offered some timely knowledge from when the neighborhood was first being developed! While we were not thrilled with needing the job done, we WERE thrilled with how Pipe Wrench Plumbing did the job. Thanks to each and every one of you!"
97% rating 100 from Lenoir City, TN on Verified Purchase
"Bill was very helpful and guided me throughout the whole process. "
86% rating 100 from Knoxville, TN on Verified Purchase
"You are the best!"
100% rating 100 from Harriman, TN on Verified Purchase
"Excellent work."
100% rating 100 from Knoxville, TN on Verified Purchase
"Very good!"
(447 Remaining)