95.18942688702 100
4.8

1,169 reviews since September, 2019

Pipe Wrench Plumbing, Heating & Cooling, Inc.
(865) 518-7008 ยท
Knoxville, TN 37932

Consumer Review Summary

1,169 reviews since September, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipe Wrench Plumbing, Heating & Cooling, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,080 out of 1,161 gave 5 stars

Q: Timeliness in responding to your needs:

1,011 out of 1,159 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 433 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,067 out of 1,158 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

613 out of 697 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

576 out of 684 gave 5 stars

Q: Condition of the work area after job completion:

923 out of 1,145 gave 5 stars

Q: How likely would you be to use our company again?

989 out of 1,160 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

977 out of 1,158 gave 5 stars

Q: Please rate your overall experience with our company:

994 out of 1,161 gave 5 stars