Customer Reviews for Pipe Wrench Plumbing, Heating & Cooling, Inc.

Pipe Wrench Plumbing, Heating & Cooling, Inc.

4.8

1,162 reviews since September, 2019

(865) 518-7008 · PipeWrench.com
Knoxville, TN 37932

Consumer Review Summary

1,162 reviews since September, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipe Wrench Plumbing, Heating & Cooling, Inc.. Here are the results to date:

5 Star

86%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,074 out of 1,154 gave 5 stars

Q: Timeliness in responding to your needs:

1,006 out of 1,152 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 433 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,061 out of 1,151 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

608 out of 691 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

572 out of 678 gave 5 stars

Q: Condition of the work area after job completion:

919 out of 1,138 gave 5 stars

Q: How likely would you be to use our company again?

984 out of 1,153 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

972 out of 1,151 gave 5 stars

Q: Please rate your overall experience with our company:

988 out of 1,154 gave 5 stars

	97% rating 100 by R.C. from Oak Ridge, TN on 06/09/25 Verified Purchase "Your team did an excellent job. They worked long hours to ensure that we had water and sewer facilities. I really appreciate the effort to ensure we had living facilities that night. Be sure to thank this team. They are good!"
	100% rating 100 by R.C. from Knoxville, TN on 06/01/25 Verified Purchase "Pipe Wrench is a first-class operation all the way!"
	100% rating 100 by S.B. from Kingston, TN on 05/20/25 Verified Purchase "Our whole experience was fantastic, the first tech, Coby, and the field supervisor who assessed and quoted our repairs were very kind, thorough in their explanations, and overall a pleasure to work with. Justin and the rest of the install team did great work and were very respectful of our home and our cats."
	100% rating 100 by A.A. from Knoxville, TN on 05/20/25 Verified Purchase "In a world lacking value and integrity, Pipe Wrench sets the standard."
	100% rating 100 by B.S. from Lenoir City, TN on 05/18/25 Verified Purchase "Exceptional customer service! Every person from the 1st voice on the line when we called to each representative that came to our home, every person was sympathetic and helpful. I love that they honor veterans with discounted services. "
	100% rating 100 by D.J. from Walland, TN on 05/17/25 Verified Purchase "Excellent employees, good service. Very professional. "
	100% rating 100 by G.W. from Knoxville, TN on 05/16/25 Verified Purchase "We have used Pipe Wrench for years and have always had excellent service. By accident, I stumbled across their "new renovation service". I had an unfinished flooring project, 2 bedrooms, and a utility room, and some loose tile around a fireplace. Richard and the crew resolved my problem within 2 weeks. Professional job with lots of attention to detail, I highly recommend them. "
	100% rating 100 by M.F. from Lenoir City, TN on 05/14/25 Verified Purchase "Timely response, excellent service, and technical advice."
	100% rating 100 by K.R. from Knoxville, TN on 05/13/25 Verified Purchase "The whole team at Pipe Wrench has been incredible—professional, polite, and knowledgeable!"
	100% rating 100 by M.T. from Knoxville, TN on 03/23/25 Verified Purchase "It was a very pleasant experience from start to finish!"

(456 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS