VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Pipe Wrench Plumbing, Heating & Cooling, Inc.
95.363734097832 100
4.8

1,261 reviews since September, 2019

Pipe Wrench Plumbing, Heating & Cooling, Inc.
(865) 518-7008 ·
Knoxville, TN 37932

Consumer Review Summary

1,261 reviews since September, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipe Wrench Plumbing, Heating & Cooling, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
10%
3 Star
1%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,166 out of 1,252 gave 5 stars

Q: Timeliness in responding to your needs:

1,097 out of 1,250 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 433 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,155 out of 1,250 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

697 out of 786 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

658 out of 772 gave 5 stars

Q: Condition of the work area after job completion:

1,000 out of 1,235 gave 5 stars

Q: How likely would you be to use our company again?

1,073 out of 1,250 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,060 out of 1,250 gave 5 stars

Q: Please rate your overall experience with our company:

1,081 out of 1,253 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Knoxville, TN on Verified Purchase
"Was very professional!"
100% rating 100 from Oak Ridge, TN on Verified Purchase
"Thank you for your help, excellent job! "
100% rating 100 from Seymour, TN on Verified Purchase
"I needed a good plumber. The telephone dispatcher called, took my comments, and got me scheduled quickly. I love the way they text me when they're coming and send a picture so I know who to expect. I really appreciated everything. I met several employees, and they were all super. Thanks! "
100% rating 100 from Maryville, TN on Verified Purchase
"All the techs we met were great, friendly, and helpful!"
100% rating 100 from Knoxville, TN on Verified Purchase
"Everyone was so nice and respectful and kind. And so helpful!"
100% rating 100 from Knoxville, TN on Verified Purchase
"We have had very professional experiences with all the folks from Pipe Wrench. We felt they were genuinely concerned about us and our needs. They made sure all our questions were answered. All were respectful, polite, and understanding about our concerns. We highly recommend Pipe Wrench. "
100% rating 100 from Maryville, TN on Verified Purchase
"Cory, Chris, and one more did a fantastic job. Very nice processional, and respectful. "
100% rating 100 from Maryville, TN on Verified Purchase
"As always, everything went well, and everybody was very professional and respectful."
100% rating 100 from Oak Ridge, TN on Verified Purchase
"Professional, courteous, and understanding!"
100% rating 100 from Knoxville, TN on Verified Purchase
"My next-door neighbor recommended Pipe Wrench to me. I had two issues: 1. An outside spigot was leaking 2. My hot water tank needed a circulator so that hot water could get to my MB without running wasted cold water! I’m SO HAPPY TO HAVE HOT WATER! Pipe Wrench noticed my hot water tank was about 25 years old (I knew that it would need to be replaced soon), and I was and am thrilled!"
(484 Remaining)