VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Pipe Wrench Plumbing, Heating & Cooling, Inc.
95.209186658865 100
4.8

1,158 reviews since September, 2019

Pipe Wrench Plumbing, Heating & Cooling, Inc.
(865) 518-7008 ·
Knoxville, TN 37932

Consumer Review Summary

1,158 reviews since September, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipe Wrench Plumbing, Heating & Cooling, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,071 out of 1,150 gave 5 stars

Q: Timeliness in responding to your needs:

1,002 out of 1,148 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 433 gave 5 stars

Q: Communication and follow-up from the Salesperson:

348 out of 431 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,058 out of 1,147 gave 5 stars

Q: Knowledge and expertise of the Comfort Advisor:

605 out of 688 gave 5 stars

Q: Communication and follow-up from the Comfort Advisor:

571 out of 676 gave 5 stars

Q: Condition of the work area after job completion:

917 out of 1,135 gave 5 stars

Q: How likely would you be to use our company again?

981 out of 1,149 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

969 out of 1,147 gave 5 stars

Q: Please rate your overall experience with our company:

984 out of 1,150 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Kingston, TN on Verified Purchase
"Our whole experience was fantastic, the first tech, Coby, and the field supervisor who assessed and quoted our repairs were very kind, thorough in their explanations, and overall a pleasure to work with. Justin and the rest of the install team did great work and were very respectful of our home and our cats."
100% rating 100 from Knoxville, TN on Verified Purchase
"In a world lacking value and integrity, Pipe Wrench sets the standard."
100% rating 100 from Lenoir City, TN on Verified Purchase
"Exceptional customer service! Every person from the 1st voice on the line when we called to each representative that came to our home, every person was sympathetic and helpful. I love that they honor veterans with discounted services. "
100% rating 100 from Walland, TN on Verified Purchase
"Excellent employees, good service. Very professional. "
100% rating 100 from Knoxville, TN on Verified Purchase
"We have used Pipe Wrench for years and have always had excellent service. By accident, I stumbled across their "new renovation service". I had an unfinished flooring project, 2 bedrooms, and a utility room, and some loose tile around a fireplace. Richard and the crew resolved my problem within 2 weeks. Professional job with lots of attention to detail, I highly recommend them. "
100% rating 100 from Lenoir City, TN on Verified Purchase
"Timely response, excellent service, and technical advice."
100% rating 100 from Knoxville, TN on Verified Purchase
"The whole team at Pipe Wrench has been incredible—professional, polite, and knowledgeable!"
100% rating 100 from Knoxville, TN on Verified Purchase
"It was a very pleasant experience from start to finish!"
100% rating 100 from Knoxville, TN on Verified Purchase
"Unfortunately I had to replace my furnace recently. Of course it died on the eve of the coldest night this year. Pipe Wrench had it diagnosed and replaced within 24 hours. Never fun when you have to incur these large hits to the budget, but Pipe Wrench made it quick and seamless. I have been beyond impressed with their service starting with the tankless water heater install a year and a half ago. I signed up for their maintenance plan because of how thorough their technicians are. Nobody I have dealt with in the area goes above and beyond like Pipe Wrench!"
100% rating 100 from Knoxville, TN on Verified Purchase
"Pipe Wrench employees were very professional, courteous, and prompt. I was very impressed with their work. I will recommend your company to my friends and family in a heartbeat. They did an outstanding job. I would use their service again if need be."
(454 Remaining)