VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Power Pro Plumbing Heating and Air, Inc.
93.628555765365 100
4.7

1,856 reviews since April, 2023

Power Pro Plumbing Heating and Air, Inc.
(833) 242-8712 ยท
Cerritos, CA 90703

Consumer Review Summary

1,856 reviews since April, 2023

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Power Pro Plumbing Heating and Air, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
8%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,625 out of 1,824 gave 5 stars

Q: Timeliness in responding to your needs:

1,571 out of 1,828 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

379 out of 427 gave 5 stars

Q: Communication and follow-up from the Salesperson:

346 out of 423 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

338 out of 362 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

337 out of 362 gave 5 stars

Q: Condition of the work area after job completion:

1,541 out of 1,749 gave 5 stars

Q: How likely would you be to use our company again?

1,418 out of 1,756 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,397 out of 1,750 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,280 out of 1,405 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,240 out of 1,397 gave 5 stars

Q: Overall experience with the Service Technician:

1,228 out of 1,385 gave 5 stars

Q: Please rate your overall experience with our company:

1,456 out of 1,749 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lomita, CA on Verified Purchase
"Nico was very professional, nice, and considerate. Very quick, communication is great in all aspects!"
100% rating 100 from La Verne, CA on Verified Purchase
"All the gentlemen who came to the house were friendly and professional. Juan explained well with photos about the need to repipe the front of my house. Armando was very thorough when he explained why it took several days to complete my plumbing- I know my house is old and has some challenging features! Anthony was my hero for digging through the hard dirt under my house to help finish the job! Good experience, I would recommend them! "
97% rating 100 from Laguna Beach, CA on Verified Purchase
"It was an excellent experience dealing with such a professional and courteous plumbing specialist like "Efrain", he was very friendly and forthcoming in explaining all that he was about to do, and never hesitated answering my questions regarding the job. He went out of his way to help me find the right sink spigot to accommodate my small kitchen sink with an awkward counter backdrop that can easily prevent the handle from lifting all the way back. He also pointed out several cracks in the pipes underneath the sink, and subsequently, I had him replace those for me. Before he left, I had him change a rusty metallic-mesh waterline to the toilet in the bathroom. So overall, I got a lot accomplished because of Efrain's assistance, avoiding repeated future repair calls. Efrain is undoubtedly a very valuable asset to your company, and I commend you and forward my KUDOS for the pleasurable overall experience. Thank you all!"
100% rating 100 from Costa Mesa, CA on Verified Purchase
"The service was great!"
100% rating 100 from Los Angeles, CA on Verified Purchase
"Our technician Miguel did a great job; he was there when promised, took the time to understand our needs, did a great job on the install, and made sure we were happy with his work. All-in-all, a great experience! "
100% rating 100 from Glendale, CA on Verified Purchase
"I am pleased with these services. I will definitely call again if needed!"
100% rating 100 from Marina Dl Rey, CA on Verified Purchase
"Great service, particularly from Rickey. Thank you!"
100% rating 100 from Los Angeles, CA on Verified Purchase
"Awesome team at Power Pro! Everybody is wonderful and professional. We love the work done on our home by the company. Will always use these services again and again. We love Power Pro! "
100% rating 100 from Whittier, CA on Verified Purchase
"I want to thank the delivery persons who took great care in transporting my new toilet to my home. I appreciate the effort. Keep up the great work. Julian, Service Professional, is quite knowledgeable. He is a one-man show. Julian explained what needed to be done to replace my new toilet. The 1959 pink toilet had better days. Julian worked nonstop during the day to get the job completed. Also, he had to go under my home to replace a leaking pipeline. God bless you."
100% rating 100 from Los Angeles, CA on Verified Purchase
"Both Alejandro (HVAC) and Juan (Plumber) were courteous and efficient."
(751 Remaining)