4.9
577 reviews since November, 2019
Consumer Review Summary
577 reviews since November, 2019
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rock Plumbing, Heating and Air Conditioning. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
536 out of 572 gave 5 stars
Q: Timeliness in responding to your needs:
526 out of 573 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
493 out of 549 gave 5 stars
Q: Communication and follow-up from the Salesperson:
459 out of 540 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
530 out of 555 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
507 out of 553 gave 5 stars
Q: Condition of the work area after job completion:
516 out of 572 gave 5 stars
Q: How likely would you be to use our company again?
524 out of 571 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
519 out of 571 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
20 out of 21 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
18 out of 20 gave 5 stars
Q: Overall experience with the Service Technician:
20 out of 21 gave 5 stars
Q: Please rate your overall experience with our company:
513 out of 570 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS