VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Georgia Air
98.762914627515 100
5

226 reviews since January, 2020

Georgia Air
(912) 756-0506 ·
Richmond Hill, GA 31324

Consumer Review Summary

226 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Georgia Air. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

24 out of 24 gave 5 stars

Q: Timeliness in responding to your needs:

25 out of 25 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

25 out of 25 gave 5 stars

Q: Communication and follow-up from the Salesperson:

25 out of 25 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

24 out of 25 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

23 out of 25 gave 5 stars

Q: Condition of the work area after job completion:

201 out of 220 gave 5 stars

Q: How likely would you be to use our company again?

24 out of 25 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

24 out of 26 gave 5 stars

Q: Please rate your overall experience with our company:

24 out of 26 gave 5 stars

Q: Timeliness of your installation technicians:

192 out of 199 gave 5 stars

Q: Courtesy and professionalism of your installation technicians:

196 out of 199 gave 5 stars

Q: Expertise and workmanship of your installation technicians

194 out of 198 gave 5 stars

Q: Review of proposed work and thermostat functionality:

180 out of 198 gave 5 stars

Q: How likely would you be to use Georgia Air again?

197 out of 200 gave 5 stars

Q: How likely would you be to refer Georgia Air to a friend, colleague, or family member?

196 out of 200 gave 5 stars

Q: Please rate you overall experience with your new system installation:

197 out of 199 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Elizabethtown, KY on Verified Purchase
"My experience was exceptional!! The coordination was a success. The customer service that I received is a direct reflection of the owner and how he chooses to run his team. The care package was a wonderful surprise and was definitely appreciated by my entire family. I would recommend this company to any friends or neighbors in the area. I look forward to my continued partnership with Georgia Air! "
100% rating 100 from Savannah, GA on Verified Purchase
"The entire experience of working with GA Air to replace our old A/C was a refreshing change from our prior service company. The only "surprise" was how well everything went! The entire process from initial diagnostic through proposal, selection, and installation was a textbook case on how it should be done. The new system is a major improvement over the old one. I'm happy to give Chad and his folks 5 "smileys"."
100% rating 100 from Richmond Hill, GA on Verified Purchase
"It does not get any better than Georgia Air! When we bought our home 10 years ago, the unit was too small due to the previous owners adding an addition, but not upgrading the system. We have suffered in the summer, and our electric bills have been outrageous. I finally decided to spend the money and have a new system put in. The thorough estimate process with Chad was wonderful. He took the time to answer questions, ask questions, and then provided several different system options on time as promised. Necia in the office is also to be commended! She answered my email questions lightning fast! That is how it should be, and she excels at the customer service she provides! Our installers, Steven and Justin, were hands down the best. They were friendly, interactive, and worked so hard. Our attic is extremely hot, yet they were up there like troopers. When they were finished, they walked us through everything and made sure the new unit was cooling properly. Within an hour on a 90-degree day, our temp went down 10 degrees. By 10, it had reached the target temp in our house, which hasn’t happened in years. I need my house cold, and that is what I have now. This was a decision well worth the money. I could not be happier. Thank you, Chad, Justin, Steven, and Necia! You were incredible!"
100% rating 100 from Richmond Hill, GA on Verified Purchase
"Great experience. From the initial consultation with Chad to the day of installation, it was a great experience and everyone went above and beyond."
100% rating 100 from Richmond Hill, GA on Verified Purchase
"Great prices, customer service, and timing! Quick and helpful. The technicians were knowledgeable and clean. We loved our experience with Georgia Air."
100% rating 100 from Richmond Hill, GA on Verified Purchase
"“Please remember our commitment to you is to provide you with a 5-Star customer experience”. The above statement was achieved by the following technicians: Steven, Justin, and Chris. The following is only a small fraction of my overall experience. In the beginning, I could tell upon my initial contact that each of them came to do a job. They were laser-focused on their mission. There was the formal introduction of each team member, excellent eye contact, and a firm handshake. Their professionalism was expressed not only in their words, but also in their actions. Their actions allowed me to know that I was in great hands and that I am a valued customer of Georgia Air. Steven did a fabulous job of explaining the scope of work for the teardown and installations of the new units. No stone was left unturned. I requested to inspect my equipment before installation, and he obliged with zeal. The equipment was in immaculate condition. They kept everything neat and tidy during their workday and left everything spotless before leaving (to include wiping the dirt smeared from the door)! Attention to detail. I also had the honor of meeting their owner, Chad. Chad, at each phase of the process, took the time to answer my questions, respond to communications promptly, and went above and beyond to make himself available. I’d be remiss if I didn’t mention Necia. The kindest spirit, and she definitely has a keen focus on great customer service, every time. She is thorough and prompt! At the end of the install, they did not ask me to provide them a 5 out of 5 stars, because through their actions each of them earned it! Steven, thank you. You have a sharp team. The work ethic of you and your team is phenomenal. Justin, thank you. Stay sharp and committed to being excellent. Chris, thank you. You conducted the initial maintenance check and arrived with Steven and Justin for the teardown and install. Thus, I was fortunate to cross paths with you twice. Your focus is apparent. Overall, they exemplified great teamwork. Georgia Air is an excellent company that provides top-tier services! I am grateful to each of you for your knowledge, craftsmanship, expertise, and PROFESSIONALISM! I look forward to maintaining our professional relationship, which we’ve cultivated in such a brief span of time. "
100% rating 100 from Savannah, GA on Verified Purchase
"Everyone from the owner to the phone answering service was kind, attentive, and very knowledgeable. They offer financing for those of us with a not-so-great credit score. I appreciate how respectful they are and would absolutely recommend them to others."
100% rating 100 from Richmond Hill, GA on Verified Purchase
"We’ve been using Georgia Air since we moved to the area. We’ve never had a bad experience from maintenance to customer service (Necia is awesome). I really appreciated Chad coming out and sharing his video about the issues our old system had. As for the actual install, both techs who came to the house were awesome. They both made me feel great about choosing Georgia Air for our investment. Thank you!"
100% rating 100 from Richmond Hill, GA on Verified Purchase
"The office staff was warm, prompt, and helpful. Financing options made the process more accessible and quick. The employees were easy-going, efficient and never pushy."
100% rating 100 from Pooler, GA on Verified Purchase
"Absolutely fantastic experience from the original service call to Chad visiting for the proposal through the final install with Steven and Justin. You guys have been awesome! "
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