Customer Reviews for Hometown Heating & Air

Hometown Heating & Air

314 reviews since March, 2020

(678) 271-8370 · hometown-comfort.com
Buford, GA 30518

Consumer Review Summary

314 reviews since March, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hometown Heating & Air. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

310 out of 313 gave 5 stars

Q: Timeliness in responding to your needs:

311 out of 314 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

307 out of 314 gave 5 stars

Q: Communication and follow-up from the Salesperson:

301 out of 313 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

301 out of 313 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

294 out of 311 gave 5 stars

Q: Condition of the work area after job completion:

286 out of 313 gave 5 stars

Q: How likely would you be to use our company again?

304 out of 314 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

305 out of 314 gave 5 stars

Q: Please rate your overall experience with our company:

304 out of 314 gave 5 stars

	100% rating 100 by B.A. from Duluth, GA on 05/16/26 Verified Purchase "Very professional communications. Informed, knowledgeable employees."
	100% rating 100 by W.P. from Gillsville, GA on 05/13/26 Verified Purchase "A very delightful experience!"
	100% rating 100 by R.A. from Buford, GA on 04/21/26 Verified Purchase "Hometown team has been awesome from my very first experience. I know I can trust their recommendations and their service. The replacement main unit installation and the new unit for my basement went amazingly well, and I saw several things where the workers went above and beyond. Can't recommend these folks any higher!"
	100% rating 100 by S.J. from Monroe, GA on 03/27/26 Verified Purchase "Great overall experience! "
	100% rating 100 by M.L. from Hoschton, GA on 02/18/26 Verified Purchase "This company is excellent. Your patience and understanding were greatly appreciated. Thank you!"
	98% rating 100 by M.T. from Gainesville, GA on 12/04/25 Verified Purchase "Clear explanation of options."
	95% rating 100 by A.M. from Buford, GA on 07/09/25 Verified Purchase "Great job from start to finish. Minor hiccup, but was handled quickly and professionally, and I wouldn't go anywhere else. Top notch! Keep up the good work."
	100% rating 100 by A.W. from Braselton, GA on 05/06/25 Verified Purchase "Top notch! "
	98% rating 100 by B.W. from Lawrenceville, GA on 02/25/25 Verified Purchase "The installation team did a great job. They put in a ling day. Lee was very helpful in explaining the system and going beyond!"
	100% rating 100 by R.H. from Buford, GA on 01/17/25 Verified Purchase "Quick response, courtesy, listen to the customer’s needs and fulfill it."

(150 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS