VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hometown Heating & Air
98.815359477124 100
5

306 reviews since March, 2020

Hometown Heating & Air
(678) 271-8370 ·
Buford, GA 30518

Consumer Review Summary

306 reviews since March, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hometown Heating & Air. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

303 out of 306 gave 5 stars

Q: Timeliness in responding to your needs:

304 out of 307 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

300 out of 307 gave 5 stars

Q: Communication and follow-up from the Salesperson:

294 out of 306 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

294 out of 306 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

287 out of 304 gave 5 stars

Q: Condition of the work area after job completion:

279 out of 306 gave 5 stars

Q: How likely would you be to use our company again?

296 out of 306 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

297 out of 306 gave 5 stars

Q: Please rate your overall experience with our company:

296 out of 306 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Hoschton, GA on Verified Purchase
"This company is excellent. Your patience and understanding were greatly appreciated. Thank you!"
98% rating 100 from Gainesville, GA on Verified Purchase
"Clear explanation of options."
95% rating 100 from Buford, GA on Verified Purchase
"Great job from start to finish. Minor hiccup, but was handled quickly and professionally, and I wouldn't go anywhere else. Top notch! Keep up the good work."
100% rating 100 from Braselton, GA on Verified Purchase
"Top notch! "
98% rating 100 from Lawrenceville, GA on Verified Purchase
"The installation team did a great job. They put in a ling day. Lee was very helpful in explaining the system and going beyond!"
100% rating 100 from Buford, GA on Verified Purchase
"Quick response, courtesy, listen to the customer’s needs and fulfill it."
100% rating 100 from Hoschton, GA on Verified Purchase
"Hometown has now replaced all of my heating/air units for my home. I wouldn't use anybody else! Wes and his work crew make doing business with them, Effortless!"
100% rating 100 from Flowery Br, GA on Verified Purchase
"Geo and Jonathon were great. Very kind and helpful. Lee was also very helpful. "
100% rating 100 from Flowery Br, GA on Verified Purchase
"Have used Hometown for the last several years. You have been helpful in managing my HVAC systems during this time and have provided knowledgeable advice on issues. Pricing on systems/repairs has been reasonable without the pressure of the upsell. For those reasons, I will be a return customer and refer friends/family to Hometown. "
100% rating 100 from Braselton, GA on Verified Purchase
"Lee was excellent and helpful over and beyond our expectations. Very helpful in teaching us how to use the new thermostat. We have already recommended your company to someone we know."
(146 Remaining)