Customer Reviews for Hometown Heating & Air

Hometown Heating & Air

297 reviews since March, 2020

(678) 271-8370 · hometown-comfort.com
Buford, GA 30518

Consumer Review Summary

297 reviews since March, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hometown Heating & Air. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

294 out of 297 gave 5 stars

Q: Timeliness in responding to your needs:

295 out of 298 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

292 out of 298 gave 5 stars

Q: Communication and follow-up from the Salesperson:

287 out of 297 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

285 out of 297 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

278 out of 295 gave 5 stars

Q: Condition of the work area after job completion:

270 out of 297 gave 5 stars

Q: How likely would you be to use our company again?

288 out of 297 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

289 out of 297 gave 5 stars

Q: Please rate your overall experience with our company:

287 out of 297 gave 5 stars

	95% rating 100 by A.M. from Buford, GA on 07/09/25 Verified Purchase "Great job from start to finish. Minor hiccup, but was handled quickly and professionally, and I wouldn't go anywhere else. Top notch! Keep up the good work."
	100% rating 100 by A.W. from Braselton, GA on 05/06/25 Verified Purchase "Top notch! "
	98% rating 100 by B.W. from Lawrenceville, GA on 02/25/25 Verified Purchase "The installation team did a great job. They put in a ling day. Lee was very helpful in explaining the system and going beyond!"
	100% rating 100 by R.H. from Buford, GA on 01/17/25 Verified Purchase "Quick response, courtesy, listen to the customer’s needs and fulfill it."
	100% rating 100 by T.M. from Hoschton, GA on 01/17/25 Verified Purchase "Hometown has now replaced all of my heating/air units for my home. I wouldn't use anybody else! Wes and his work crew make doing business with them, Effortless!"
	100% rating 100 by D.G. from Flowery Br, GA on 01/04/25 Verified Purchase "Geo and Jonathon were great. Very kind and helpful. Lee was also very helpful. "
	100% rating 100 by F.S. from Flowery Br, GA on 12/25/24 Verified Purchase "Have used Hometown for the last several years. You have been helpful in managing my HVAC systems during this time and have provided knowledgeable advice on issues. Pricing on systems/repairs has been reasonable without the pressure of the upsell. For those reasons, I will be a return customer and refer friends/family to Hometown. "
	100% rating 100 by T.G. from Braselton, GA on 12/13/24 Verified Purchase "Lee was excellent and helpful over and beyond our expectations. Very helpful in teaching us how to use the new thermostat. We have already recommended your company to someone we know."
	100% rating 100 by R.M. from Buford, GA on 10/09/24 Verified Purchase "Very thorough explanation of different units and fast service from first contact to meeting in person. Once I decided on what unit same-day response for scheduling installation a day later. Everyone was professional and did a quality job. "
	100% rating 100 by S.W. from Gainesville, GA on 09/06/24 Verified Purchase "The whole process was so easy, the workers were kind and efficient, and the office staff was helpful."

(144 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS