Customer Reviews for Grayson Air Conditioning

Grayson Air Conditioning

162 reviews since March, 2020

(251) 633-5665 · graysonairconditioning.com
Mobile, AL 36695

Consumer Review Summary

162 reviews since March, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Grayson Air Conditioning. Here are the results to date:

5 Star

97%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

156 out of 158 gave 5 stars

Q: Timeliness in responding to your needs:

158 out of 160 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

76 out of 78 gave 5 stars

Q: Communication and follow-up from the Salesperson:

71 out of 77 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

76 out of 77 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

76 out of 78 gave 5 stars

Q: Condition of the work area after job completion:

148 out of 161 gave 5 stars

Q: How likely would you be to use our company again?

158 out of 161 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

158 out of 162 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

83 out of 83 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

82 out of 83 gave 5 stars

Q: Overall experience with the Service Technician:

80 out of 83 gave 5 stars

Q: Please rate your overall experience with our company:

157 out of 160 gave 5 stars

	100% rating 100 by B.B. from Mobile, AL on 02/05/26 Verified Purchase "The Grayson team is very prompt; they always let you know they are on the way. They are very professional and work well with each other. A great place to work together. "
	100% rating 100 by J.D. from Mobile, AL on 01/26/26 Verified Purchase "Very nice and reliable technicians. Finished the whole install in about 6 hours. Will definitely use them again. Aaron is very knowledgeable and helpful about everything."
	100% rating 100 by S.F. from Mobile, AL on 01/23/26 Verified Purchase "I would like to thank my service rep. Bryce, for letting us know the issue we had with our Duct system. Secondly, please let Matthew (Crew Lead), Ethan, Brad, and Casey know how we so much appreciated for their professionalism and skill set to completely restore and rebuild our duct system to amazing results. This crew surpassed my expectation and you are lucky to have such amazing human brings to serve the public. Thank you! "
	100% rating 100 by M.T. from Theodore, AL on 01/23/26 Verified Purchase "Very satisfied! Very professional, kind, thoughtful, and knowledgeable. Thank you, Richard, Kim, and the whole team."
	95% rating 100 by D.B. from Theodore, AL on 12/04/25 Verified Purchase "We were pleased with our recent service - replacement of our duct system. Chris, Dustin, Casey, and Clay were respectful, hard-working, and completed the job in a timely manner."
	100% rating 100 by M.S. from Mobile, AL on 11/23/25 Verified Purchase "We had a fantastic experience with Grayson! I want to specifically thank the members of our team who were all wonderful: Matthew, Ethan, Casey, Brad, Christian, Brandt, Chris G., and Dustin. Thank you! "
	100% rating 100 by D.A. from Mobile, AL on 11/18/25 Verified Purchase "From the office staff, salesperson, to the installers, I was impressed with all their professionalism, standard of actual work, and the amazing product. Matthew, Chris, Dustin, Ethan, Christian, Casey, Aaron, and the office ladies all performed quality service working together to inform me and install with the utmost quality. The duct system being replaced was very important and and they did amazing! As the recipient of all their over-the-top services, I am 100% satisfied and will surely recommend Grayson's Air Conditioning using Carrier products. Thanking them all will a grateful heart!"
	100% rating 100 by K.K. from Eight Mile, AL on 11/10/25 Verified Purchase "Amazing work by the team, starting with improved system design by Joey, followed by excellent installation by team leader Matthew, with Ethan, Casey, and Donald. So happy with the finished product; I can already see the benefit of the new installation. "
	100% rating 100 by G.F. from Theodore, AL on 10/30/25 Verified Purchase "The guys were fantastic!"
	100% rating 100 by B.J. from Mobile, AL on 10/27/25 Verified Purchase "Very professional. Respectful. Kudos to the install team of Matthew, Ethan, Casey, Daniel, and Joey!"

(90 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS