VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air New Orleans
96.14161365919 100
4.8

909 reviews since January, 2020

Southern Air New Orleans
(504) 336-3333 ·
New Orleans, LA 70121

Consumer Review Summary

909 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air New Orleans. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

829 out of 900 gave 5 stars

Q: Timeliness in responding to your needs:

814 out of 902 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

810 out of 900 gave 5 stars

Q: Communication and follow-up from the Salesperson:

741 out of 879 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

838 out of 905 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

817 out of 900 gave 5 stars

Q: Condition of the work area after job completion:

783 out of 891 gave 5 stars

Q: How likely would you be to use our company again?

802 out of 896 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

797 out of 895 gave 5 stars

Q: Please rate your overall experience with our company:

782 out of 893 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from New Orleans, LA on Verified Purchase
"Great all around! "
100% rating 100 from Violet, LA on Verified Purchase
"Well pleased. Thanks for the gift."
95% rating 100 from Metairie, LA on Verified Purchase
"All was great!"
100% rating 100 from Jefferson, LA on Verified Purchase
"Arthur came out for general maintenance on my A/C unit. Arthur explained all issues with expertise and showed me a video of the inside problems with my A/C as well. We ended up needing a new A/C unit. CJ and Josh did an outstanding job installing our new A/C unit. They were professional, courteous, and very respectful of our home—taking the extra step to lay down mats to protect our wood floors, which we really appreciated. Their teamwork was seamless, and they worked efficiently without cutting corners. The whole experience was smooth from start to finish, and it’s clear they take pride in their work. I would absolutely recommend asking for CJ and Josh if you’re planning an A/C installation—you’ll be in great hands."
100% rating 100 from Gretna, LA on Verified Purchase
"Everyone was professional!"
100% rating 100 from New Orleans, LA on Verified Purchase
"The installation team was very professional, courteous, and knowledgeable. Kept the work area clean at all times and finished the project within the time frame they told me they would. Very pleased with the results of our brand new ductwork."
100% rating 100 from Harahan, LA on Verified Purchase
"Five-Star Review for Southern AIR HVAC Services! I couldn’t be happier with the work from Southern AIR! From the moment I called for an estimate, the entire team was professional, punctual, and incredibly knowledgeable. They took the time to explain my options clearly, helped me choose the right system for my home, and kept me informed every step of the way. Installation day went smoothly — the crew arrived on time, worked efficiently, and left everything spotless when they finished. My new HVAC system runs quietly, cools and heats perfectly. It’s rare these days to find a company that combines top-quality workmanship with honest communication and genuine care for the customer. Southern AIR has earned my trust and highest recommendation. If you want reliable, skilled, and friendly HVAC professionals, look no further!"
100% rating 100 from Belle Chasse, LA on Verified Purchase
"Feel confident having Southern do our AC and Heating work and repairs. Fast, done right, and courteous!"
100% rating 100 from Gretna, LA on Verified Purchase
"Taylor was very professional and friendly, and explained everything that would take place. Both of the technicians who showed up to install the unit were also very friendly and informative. Customer service was top-notch. Thank you."
100% rating 100 from Metairie, LA on Verified Purchase
"Very Knowledgeable and friendly employees!"
(333 Remaining)