VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air New Orleans
95.951939626638 100
4.8

767 reviews since January, 2020

Southern Air New Orleans
(504) 336-3333 ยท
New Orleans, LA 70121

Consumer Review Summary

767 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air New Orleans. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

696 out of 759 gave 5 stars

Q: Timeliness in responding to your needs:

681 out of 761 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

681 out of 758 gave 5 stars

Q: Communication and follow-up from the Salesperson:

621 out of 740 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

705 out of 763 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

688 out of 759 gave 5 stars

Q: Condition of the work area after job completion:

656 out of 751 gave 5 stars

Q: How likely would you be to use our company again?

672 out of 756 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

667 out of 754 gave 5 stars

Q: Please rate your overall experience with our company:

659 out of 752 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Covington, LA on Verified Purchase
"The men were very courteous and professional. They did an awesome job."
100% rating 100 from Kenner, LA on Verified Purchase
"Excellent workers and products."
100% rating 100 from Kenner, LA on Verified Purchase
"Fast response, professionalism, and the technicians explained everything to us in detail. Great punctuality and professionalism."
98% rating 100 from New Orleans, LA on Verified Purchase
"Everyone is very friendly! "
100% rating 100 from Marrero, LA on Verified Purchase
"All of the personnel were super professional and polite worked timely manner to replace my unit."
98% rating 100 from Metairie, LA on Verified Purchase
"Excellent work by the Technicians. The AC works great. They did leave the paper with the shield of the protection maintenance program, which is self-explanatory. I thought I was buying a Trane system, but the Technician assured me American Standard bought Trane, so the equipment was identical. "
100% rating 100 from New Orleans, LA on Verified Purchase
"I am very pleased with the service this company has provided a and the staff is very professional."
100% rating 100 from Metairie, LA on Verified Purchase
"This was the easiest project ever!!!"
100% rating 100 from New Orleans, LA on Verified Purchase
"We have been customers for 5 years. We have had great office personnel and service technicians. They are timely, caring, and thorough. Highly recommended!"
100% rating 100 from Mooresville, NC on Verified Purchase
"Excellent prompt response--very likely to refer to friends."
(285 Remaining)