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Southern Air New Orleans
95.982446591373 100
4.8

746 reviews since January, 2020

Southern Air New Orleans
(504) 336-3333 ยท
New Orleans, LA 70121

Consumer Review Summary

746 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air New Orleans. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

678 out of 739 gave 5 stars

Q: Timeliness in responding to your needs:

663 out of 740 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

661 out of 737 gave 5 stars

Q: Communication and follow-up from the Salesperson:

604 out of 720 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

685 out of 742 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

670 out of 739 gave 5 stars

Q: Condition of the work area after job completion:

638 out of 732 gave 5 stars

Q: How likely would you be to use our company again?

654 out of 735 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

648 out of 733 gave 5 stars

Q: Please rate your overall experience with our company:

640 out of 732 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Mooresville, NC on Verified Purchase
"Excellent prompt response--very likely to refer to friends."
100% rating 100 from New Orleans, LA on Verified Purchase
"The thorough information and explanation of options provided by the sales consultant, coupled with the excellent performance of the installation team, exceeded my expectations. I highly recommend Southern Air/Surgi for central heating and cooling services. I look forward to the visit by your quality control personnel and am interested in information on maintenance services. "
100% rating 100 from New Orleans, LA on Verified Purchase
"Everyone who works for you (Jeremy, Brandon, Michael, and Christopher) is courteous and knowledgeable. They were all very professional. And they work quickly! I appreciate the good work that they did and the professionalism. The AC feels great!"
100% rating 100 from Metairie, LA on Verified Purchase
"Everyone was great!"
92% rating 100 from New Orleans, LA on Verified Purchase
"Southern Air's entire crew was Polite and professional from the phone representative, salesperson, and the installation crew."
100% rating 100 from Metairie, LA on Verified Purchase
"My unit was about to die. Branden explained why. He set up for the sales guy Jeremy to come out the same day. Jeremy explained my options and price. He called the office and secured the equipment, and they installed it the next day. The crew that installed the system was unbelievable. They did not stop. They knew their jobs and hardly had to talk to each other. They just clicked. Looking over the installation, showed excellent quality. I am very happy with Southern Air. I have already recommended them to two friends."
100% rating 100 from Metairie, LA on Verified Purchase
"The salesperson and the guys (Cesar) who installed the unit made everything easy and smooth. Everyone was professional and cleaned up any mess before leaving. Will recommend them in the future and will continue to use them for any future needs. "
100% rating 100 from Marrero, LA on Verified Purchase
"Was very impressed with the level of professionalism. From everyone, the salesman, then the install team, who by the way showed unbelievable work ethic! I love my new system, it works great and is oh so quiet, thank you Southern Air for going above and beyond beyond for this customer! "
92% rating 100 from New Orleans, LA on Verified Purchase
"The job was well done!"
100% rating 100 from Westwego, LA on Verified Purchase
"The whole process was very easy. The team was professional, respectful, and knowledgeable. Would definitely recommend and will definitely use them again."
(276 Remaining)