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Southern Air New Orleans
96.016414141414 100
4.8

804 reviews since January, 2020

Southern Air New Orleans
(504) 336-3333 ยท
New Orleans, LA 70121

Consumer Review Summary

804 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air New Orleans. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

728 out of 796 gave 5 stars

Q: Timeliness in responding to your needs:

717 out of 798 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

715 out of 795 gave 5 stars

Q: Communication and follow-up from the Salesperson:

652 out of 775 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

739 out of 800 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

720 out of 796 gave 5 stars

Q: Condition of the work area after job completion:

687 out of 787 gave 5 stars

Q: How likely would you be to use our company again?

707 out of 793 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

702 out of 791 gave 5 stars

Q: Please rate your overall experience with our company:

691 out of 789 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from New Orleans, LA on Verified Purchase
"We are very satisfied with the service and we will recommend the company to our family and friends."
100% rating 100 from Gretna, LA on Verified Purchase
"They wasted no time getting me back to a cool home. Quick service!"
100% rating 100 from Kenner, LA on Verified Purchase
"All facets of the program went very well--initial troubleshooting, sales, installation, and system performance."
100% rating 100 from Slidell, LA on Verified Purchase
"Professional, courteous, very attentive. Quality inspections after installation, even minor things I didn't expect, were found and handled."
100% rating 100 from New Orleans, LA on Verified Purchase
"We have been a customer of Bryan's/Surgi/Southern Air for many years and have always received excellent service. "
100% rating 100 from Metairie, LA on Verified Purchase
"My next-door neighbor's AC went out the day after I had mine installed. She called for recommendations, and I gave her Southern Air's number. She called to thank me for the information and was just as pleased as I was with your service."
100% rating 100 from Metairie, LA on Verified Purchase
"I was very impressed with the installer's efficiency."
100% rating 100 from Marrero, LA on Verified Purchase
"The 3 installers we had were fantastic!"
100% rating 100 from Metairie, LA on Verified Purchase
"Everyone was great. The product is fantastic."
100% rating 100 from Metairie, LA on Verified Purchase
"Everyone we encountered was great."
(299 Remaining)