Customer Reviews for Southern Air New Orleans

Southern Air New Orleans

4.8

811 reviews since January, 2020

(504) 336-3333 · SurgisAC.com
New Orleans, LA 70121

Consumer Review Summary

811 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air New Orleans. Here are the results to date:

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

734 out of 803 gave 5 stars

Q: Timeliness in responding to your needs:

722 out of 805 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

720 out of 802 gave 5 stars

Q: Communication and follow-up from the Salesperson:

657 out of 782 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

744 out of 807 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

726 out of 803 gave 5 stars

Q: Condition of the work area after job completion:

692 out of 794 gave 5 stars

Q: How likely would you be to use our company again?

713 out of 800 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

708 out of 798 gave 5 stars

Q: Please rate your overall experience with our company:

697 out of 796 gave 5 stars

	100% rating 100 by K.R. from Metairie, LA on 09/20/25 Verified Purchase "Came in a timely manner. Explained the problems with the old unit and then offered to have the consultant come the same day to give me ideas of any new package I could purchase. No push or rush to decide on purchase. Then came the next day, and installed the unit in 1 day. "
	100% rating 100 by R.S. from New Orleans, LA on 09/17/25 Verified Purchase "Everything went very smoothly from start to finish. Everyone was very professional, and they answered any questions I had as the work was progressing. I’m very satisfied with the outcome and would recommend them to others needing their services."
	100% rating 100 by P.L. from Kenner, LA on 09/12/25 Verified Purchase "Thank you for your service job. Well done."
	100% rating 100 by R.B. from Destrehan, LA on 09/06/25 Verified Purchase "Thank you for your quick response and installation."
	85% rating 100 by S.M. from Metairie, LA on 09/05/25 Verified Purchase "My experience was a very positive one. Financing was a concern of ours, but we were able to get financing that was affordable on a system that is a true investment. "
	100% rating 100 by B.M. from Harvey, LA on 09/05/25 Verified Purchase "Our AC unit broke. The salesperson came out that day, helped my husband set up some portable AC, and didn't leave my house until after 9 pm. They said they could install it tomorrow, and they were finished by 5 pm. The guys were great. Thank you so much! "
	100% rating 100 by T.C. from New Orleans, LA on 09/02/25 Verified Purchase "We are very satisfied with the service and we will recommend the company to our family and friends."
	100% rating 100 by J.N. from Gretna, LA on 08/29/25 Verified Purchase "They wasted no time getting me back to a cool home. Quick service!"
	100% rating 100 by A.V. from Luling, LA on 08/29/25 Verified Purchase "Everyone we were in contact with, from technician to salesman, and finally the installers, was courteous, knowledgeable, and it seemed like everyone worked as a team."
	100% rating 100 by A.D. from Kenner, LA on 08/28/25 Verified Purchase "All facets of the program went very well--initial troubleshooting, sales, installation, and system performance."

(306 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS