VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Joe Cool Home Services
93.14257742969 100
4.7

586 reviews since April, 2020

Joe Cool Home Services
(727) 548-0657 ·
Pinellas Park, FL 33781

Consumer Review Summary

586 reviews since April, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Joe Cool Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

530 out of 582 gave 5 stars

Q: Timeliness in responding to your needs:

487 out of 584 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

367 out of 427 gave 5 stars

Q: Communication and follow-up from the Salesperson:

319 out of 414 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

372 out of 425 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

358 out of 424 gave 5 stars

Q: Condition of the work area after job completion:

468 out of 577 gave 5 stars

Q: How likely would you be to use our company again?

483 out of 579 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

464 out of 573 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

137 out of 151 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

132 out of 153 gave 5 stars

Q: Overall experience with the Service Technician:

130 out of 150 gave 5 stars

Q: Please rate your overall experience with our company:

467 out of 579 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Clearwater, FL on Verified Purchase
"Everyone from customer service, techs, to management is friendly and professional!"
100% rating 100 from St Petersburg, FL on Verified Purchase
"Our technician from Joe Cool, David, went above and beyond in helping us choose our order, and took the time to work with us and explained everything in an honest, straightforward manner. He did a great job! Highly recommend Joe Cool."
100% rating 100 from Land O Lakes, FL on Verified Purchase
"Thank you for your quick response and honesty. "
98% rating 100 from Tampa, FL on Verified Purchase
"Like the fact that the plumbing area is separate from the Air Conditioning/Heating sector. Appreciate how quickly Joe Cool responds to contacts from us, as well as the fact that you had in stock or available materials for our new AC system. Thank you!"
100% rating 100 from Tampa, FL on Verified Purchase
"So far, I have been very happy with the customer service and with Derrick, who handled the job from start to finish and is always available for any questions or concerns I have. The job was done in a timely manner with no hiccups. "
from Thonotosassa, FL on Verified Purchase
"Excellent!"
85% rating 100 from St Petersburg, FL on Verified Purchase
"I was impressed with the people I spoke with! "
90% rating 100 from St Petersburg, FL on Verified Purchase
"Everything went great!"
100% rating 100 from Palm Harbor, FL on Verified Purchase
"Who has ever heard of having a problem with your AC and having a brand new one installed and working by the end of the day, with permit and all! Well, that’s what we got from Joe Cool. The installers did an amazing job, were nice, friendly, experienced, and worked very hard. You don’t see that much these days. They were able to explain exactly why things were being done and how they pertained to code. Maybe not the cheapest in the market, but they know what they are doing, and since working with Joe Cool for the past 7 years, I have never once had an issue, only outstanding performance. If I could give more stars, I would!!!!"
100% rating 100 from St Petersburg, FL on Verified Purchase
"I would call Joe Cool for any services they provide. They are professional and deliver what they promise."
(194 Remaining)