VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Preferred Home Services
94.546484432101 100
4.8

7,045 reviews since June, 2021

Preferred Home Services
(833) 321-0011 ·
North Charleston, SC 29405

Consumer Review Summary

7,045 reviews since June, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Preferred Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

6,421 out of 6,942 gave 5 stars

Q: Timeliness in responding to your needs:

6,140 out of 6,966 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

5,854 out of 6,634 gave 5 stars

Q: Communication and follow-up from the Salesperson:

5,455 out of 6,451 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,148 out of 1,241 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,103 out of 1,243 gave 5 stars

Q: Condition of the work area after job completion:

6,119 out of 6,811 gave 5 stars

Q: How likely would you be to use our company again?

5,753 out of 6,943 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

5,593 out of 6,913 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

5,337 out of 5,705 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

5,158 out of 5,654 gave 5 stars

Q: Please rate your overall experience with our company:

5,716 out of 6,907 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
95% rating 100 from Moncks Corner, SC on Verified Purchase
"When I called the woman on the phone was kind and compassionate. She did everything she could to get someone to my house to cool me off. She was professional, along with everything else. I am grateful for her persistence in my matter."
100% rating 100 from Summerville, SC on Verified Purchase
"I have never been sorry to have had this company’s services used in my home."
100% rating 100 from Greenville, SC on Verified Purchase
"They did an excellent job!"
100% rating 100 from Ladson, SC on Verified Purchase
"Thanks to the worker who was great at explaining everything and gave me an update on what he was doing!"
100% rating 100 from Spartanburg, SC on Verified Purchase
"Had some major plumbing issues. To make a long story short ended up needing a complete redo of the lines. Dennis, Logan, Stephen, Niko, and Gabe all helped in getting my water back on in only 2 1/2 days. The whole crew was professional, courteous, and very knowledgeable about the job. These guys rock. "
100% rating 100 from Greenville, SC on Verified Purchase
"Everything so far has been positive!"
100% rating 100 from Marietta, SC on Verified Purchase
"Eric is a great technician and did a great job!"
100% rating 100 from North Charleston, SC on Verified Purchase
"The technician who came to our house, Jacob, was extremely professional! He did a thorough evaluation of our issue and explained the problem in terms that we could easily understand. He gave practical advice for how to extend the life of our tankless water heater without trying to upsell us on a bunch of additional services. He offered those services, but never made us feel pressured or gave the impression he was trying to sell something. We are truly grateful for the prompt response to our issue and will certainly recommend your services to others. Thank you!"
100% rating 100 from Laurens, SC on Verified Purchase
"AS A FIRST-TIME CLIENT... YA'LL WERE AWESOME...RYAN AND ANGIE WERE GREAT EXAMPLES OF CUSTOMER SERVICE...SEND THEM EVERY TIME IF THEY CAN...!"
100% rating 100 from Charleston, SC on Verified Purchase
"Chris was knowledgeable and professional. "
(2,873 Remaining)