Customer Reviews for Preferred Home Services

Preferred Home Services

4.7

6,594 reviews since June, 2021

(833) 321-0011 · gopreferred.com/
North Charleston, SC 29405

Consumer Review Summary

6,594 reviews since June, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Preferred Home Services. Here are the results to date:

5 Star

87%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

6,012 out of 6,497 gave 5 stars

Q: Timeliness in responding to your needs:

5,747 out of 6,523 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

5,484 out of 6,223 gave 5 stars

Q: Communication and follow-up from the Salesperson:

5,101 out of 6,051 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,147 out of 1,240 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,102 out of 1,242 gave 5 stars

Q: Condition of the work area after job completion:

5,710 out of 6,374 gave 5 stars

Q: How likely would you be to use our company again?

5,382 out of 6,500 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

5,231 out of 6,474 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,914 out of 5,263 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,749 out of 5,215 gave 5 stars

Q: Please rate your overall experience with our company:

5,354 out of 6,471 gave 5 stars

	100% rating 100 by D.S. from Westminster, SC on 04/08/25 Verified Purchase "Best experience with plumbing work I've ever had. Excellent technician, excellent price. Will definitely use Preferred Home Services in the future!"
	100% rating 100 by J.F. from Mount Pleasant, SC on 04/07/25 Verified Purchase "Felix and his assistant were kind, courteous, trustworthy, and professional. Much appreciated!!"
	70% rating 100 by C.Z. from Johns Island, SC on 04/07/25 Verified Purchase "Jarrett did a great job. He was clean, efficient, and fixed the problem. He then explained what the problem was and what he had gone through to eliminate other sources. "
	100% rating 100 by L.C. from Laurens, SC on 04/07/25 Verified Purchase "Great service, great technician!"
	100% rating 100 by P.C. from Adams Run, SC on 04/07/25 Verified Purchase "Every service I was provided has been excellent. Every person I've talked to or met has been very professional, fair and friendly. I appreciate that they educate without the pressure to buy. It made the experience comfortable. "
	100% rating 100 by A.J. from Summerville, SC on 04/04/25 Verified Purchase "The job was completed professionally and with great concern."
	98% rating 100 by J.D. from Greenville, SC on 04/04/25 Verified Purchase "Justin and Scott were very friendly and professional. We are satisfied with the work that was done. Look forward to working with you all again in the future. "
	100% rating 100 by A.L. from Charleston, SC on 04/04/25 Verified Purchase "I cannot say enough how thoroughly impressed I have been throughout our whole experience!! So appreciative of the professional- and also very kind- way everyone was- from scheduling my appointment to meeting with the salesman and technician and then finally the installers!! Their positive attitudes and respectful manners were such a delight!!!"
	100% rating 100 by C.I. from Easley, SC on 04/04/25 Verified Purchase "The service technician was knowledgeable and courteous!"
	100% rating 100 by B.M. from Charleston, SC on 04/03/25 Verified Purchase "Matthew was amazing. Very professional. Very knowledgeable. Explained everything very well. He fixed all of the issues and explained everything clearly. He also clearly communicated the costs of everything and gave future options to prevent issues. Matthew did an amazing job. "

(2,701 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS