VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Preferred Home Services
94.781794322502 100
4.8

9,190 reviews since June, 2021

Preferred Home Services
(833) 321-0011 ·
North Charleston, SC 29405

Consumer Review Summary

9,190 reviews since June, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Preferred Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
7%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

8,378 out of 9,056 gave 5 stars

Q: Timeliness in responding to your needs:

8,029 out of 9,076 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

7,646 out of 8,629 gave 5 stars

Q: Communication and follow-up from the Salesperson:

7,166 out of 8,416 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,148 out of 1,241 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,103 out of 1,243 gave 5 stars

Q: Condition of the work area after job completion:

8,052 out of 8,888 gave 5 stars

Q: How likely would you be to use our company again?

7,539 out of 9,043 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

7,316 out of 8,995 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

7,360 out of 7,823 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

7,134 out of 7,765 gave 5 stars

Q: Please rate your overall experience with our company:

7,480 out of 8,984 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Moore, SC on Verified Purchase
"Chris was VERY professional and friendly. He explained the entire job and ensured everything was in working order. He made sure I understood the procedure and also told me about the yearly maintenance plan."
100% rating 100 from Easley, SC on Verified Purchase
"Thomas was fantastic. He was very attentive to the fact that we were a bit stressed and anxious over the water leakage. He went out of his way to explain everything he was doing as he did it, and gave us a lot of peace of mind. On top of that, he did it all with a smile, positive attitude, and even great banter as he worked. Between the quick communication from the sales team, fast response, very reasonable price, and Thomas's personality and expertise, I have no doubt which company we'll be calling this company whenever we have an issue. "
100% rating 100 from Johns Island, SC on Verified Purchase
"My request for service was handled immediately. I was not expecting the leak in my kitchen and the blockage to be handled until after the weekend, but the dispatcher, Amanda, had it scheduled immediately, and technician Nick had it replaced, unblocked, and fixed within an hour on a Friday afternoon. Excellent service from start to finish! "
100% rating 100 from Summerville, SC on Verified Purchase
"Braden was professional from start to finish. He is very good. Thanks!"
100% rating 100 from Summerville, SC on Verified Purchase
"Both technicians were very thorough, polite, and efficient."
100% rating 100 from Simpsonville, SC on Verified Purchase
"Service tech, Scott, excellent! "
100% rating 100 from Mount Pleasant, SC on Verified Purchase
"Joe was terrific! He explained the services available and did not pressure me into taking a service I wasn’t ready to commit to. I will be calling your company if I need services in the future."
100% rating 100 from Hollywood, SC on Verified Purchase
"Tech (Darian) was knowledgeable and professional. He explained my options and completed the work in a timely manner. Thank you for a job well done!!"
100% rating 100 from Greenville, SC on Verified Purchase
"Courteous and professional! "
100% rating 100 from Mount Pleasant, SC on Verified Purchase
"I was very pleased with the service and the technician."
(3,831 Remaining)