VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Preferred Home Services
94.546442853016 100
4.8

6,770 reviews since June, 2021

Preferred Home Services
(833) 321-0011 ยท
North Charleston, SC 29405

Consumer Review Summary

6,770 reviews since June, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Preferred Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

6,175 out of 6,671 gave 5 stars

Q: Timeliness in responding to your needs:

5,908 out of 6,699 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

5,635 out of 6,384 gave 5 stars

Q: Communication and follow-up from the Salesperson:

5,240 out of 6,204 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,148 out of 1,241 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,103 out of 1,243 gave 5 stars

Q: Condition of the work area after job completion:

5,872 out of 6,543 gave 5 stars

Q: How likely would you be to use our company again?

5,528 out of 6,673 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

5,374 out of 6,647 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

5,084 out of 5,435 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,916 out of 5,386 gave 5 stars

Q: Please rate your overall experience with our company:

5,499 out of 6,643 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charleston, SC on Verified Purchase
"Thanks for the quick service and fair price. As a tradesman, I knew it would be a quick fix with the proper equipment. Thanks again!"
100% rating 100 from Boiling Springs, SC on Verified Purchase
"Always a great experience!"
100% rating 100 from North Charleston, SC on Verified Purchase
"First-class service. Matt was a true professional and provided quality work!"
100% rating 100 from Mount Pleasant, SC on Verified Purchase
"We love the outstanding customer service your company provides, as it totally exceeds our expectations!"
98% rating 100 from Anderson, SC on Verified Purchase
"Service Tech did a great job in a timely manner. Explained the advantages of a new product and maintenance program. Like the fact of 7-day service in case of necessity. Will recommend."
100% rating 100 from Mount Pleasant, SC on Verified Purchase
"Chris spent many hours at our house trying to find a water leak due to the continuous water usage reports I received from Mount Pleasant Water. Chris was professional and very attentive, and worked very hard to find the problem. I believe an adjustment he made to the toilet must have fixed the leak, because a representative from the water company came out today, and the usage report is normal. Thank you for your prompt response. "
100% rating 100 from Summerville, SC on Verified Purchase
"It was a pleasure meeting Michael. From start to finish, his professionalism was evident. My problem was quickly diagnosed and resolved. Despite the dent to my wallet, Michael provided what was necessary to correct what was wrong. For that, I am grateful!"
100% rating 100 from Simpsonville, SC on Verified Purchase
"Great work! "
98% rating 100 from Charleston, SC on Verified Purchase
"We were very pleased with Zach's professionalism and explanation. He was knowledgeable in his explanation regarding the work he was performing. His explanations were clear and understandable. Zack appears to be a valuable asset to your company. Thank you, Preferred Home Services, for the service you provided for our home. We look forward to using your services in the future. "
100% rating 100 from Laurens, SC on Verified Purchase
"From the first time I used your services, I have been extremely satisfied with the entire experience. Your services have been excellent, and your workers are very knowledgeable about what we need. I will definitely continue to be a customer with your company. "
(2,758 Remaining)