VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Preferred Home Services
94.747405914286 100
4.8

9,001 reviews since June, 2021

Preferred Home Services
(833) 321-0011 ·
North Charleston, SC 29405

Consumer Review Summary

9,001 reviews since June, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Preferred Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
7%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

8,205 out of 8,868 gave 5 stars

Q: Timeliness in responding to your needs:

7,856 out of 8,887 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

7,486 out of 8,454 gave 5 stars

Q: Communication and follow-up from the Salesperson:

7,010 out of 8,242 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,148 out of 1,241 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,103 out of 1,243 gave 5 stars

Q: Condition of the work area after job completion:

7,880 out of 8,704 gave 5 stars

Q: How likely would you be to use our company again?

7,375 out of 8,855 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

7,161 out of 8,810 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

7,178 out of 7,634 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

6,955 out of 7,577 gave 5 stars

Q: Please rate your overall experience with our company:

7,314 out of 8,799 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charleston, SC on Verified Purchase
"I was very impressed with the same-day service."
100% rating 100 from Mount Pleasant, SC on Verified Purchase
"Y’all replaced a hot water heater for us in our old house. In our new home, I wanted to use you for all my plumbing, electrical, and HVAC needs. Y’all did not let me down, attending to our needs, which was not an emergency, within an hour of my call. I know you can’t always do that, but wow, it is impressive. BTW, a big and loud shout-out for Alec. He was very professional and just a downright pleasant person. Y’all have always taken good care of us, and we believe in doing business and continuing to do business with those who appreciate us. "
100% rating 100 from Charleston, SC on Verified Purchase
"Always Excellent customer service and technical support!"
100% rating 100 from Summerville, SC on Verified Purchase
"All good! "
100% rating 100 from Honea Path, SC on Verified Purchase
"Austin did a good job!"
100% rating 100 from Moncks Corner, SC on Verified Purchase
"The company has a timely response, professional and friendly staff, and product knowledge. We are pleased with the job. Impressed with Alec, the technician."
100% rating 100 from Hanahan, SC on Verified Purchase
"Felix is very professional, knowledgeable, likable, dedicated, and explains in detail what needs to be done. We like him very much. He is definitely a 10+++++"
100% rating 100 from Summerville, SC on Verified Purchase
"Harold did a great job and certainly knew what he was doing. Thumbs up to Harold!"
100% rating 100 from Mount Pleasant, SC on Verified Purchase
"We experienced a plumbing emergency. Your company was very helpful in getting a technician to our house and fixing the problem very quickly. Felix, the technician, was great!"
100% rating 100 from Greenville, SC on Verified Purchase
"Alec is excellent! "
(3,744 Remaining)