Customer Reviews for Preferred Home Services

Preferred Home Services

4.8

7,996 reviews since June, 2021

(833) 321-0011 · gopreferred.com/
North Charleston, SC 29405

Consumer Review Summary

7,996 reviews since June, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Preferred Home Services. Here are the results to date:

5 Star

87%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

7,286 out of 7,880 gave 5 stars

Q: Timeliness in responding to your needs:

6,963 out of 7,899 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

6,642 out of 7,527 gave 5 stars

Q: Communication and follow-up from the Salesperson:

6,211 out of 7,329 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,148 out of 1,241 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,103 out of 1,243 gave 5 stars

Q: Condition of the work area after job completion:

6,964 out of 7,729 gave 5 stars

Q: How likely would you be to use our company again?

6,529 out of 7,865 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

6,343 out of 7,829 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

6,222 out of 6,645 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

6,023 out of 6,591 gave 5 stars

Q: Please rate your overall experience with our company:

6,480 out of 7,825 gave 5 stars

	100% rating 100 by S.S. from Huger, SC on 02/19/26 Verified Purchase "Awesome! "
	100% rating 100 by R.D. from Taylors, SC on 02/19/26 Verified Purchase "All the techs that have been to my house have been very friendly, courteous, and knowledgeable. They are not pushy and leave any decisions up to the customer."
	100% rating 100 by A.B. from Summerville, SC on 02/19/26 Verified Purchase "My experience was great from start to finish - Kayla was prompt and courteous on the phone and Nick showed up same-day with a positive attitude. He explained everything in detail and even provided advice for other repairs further down the line. 10/10 would recommend to anyone for home repair!"
	100% rating 100 by G.L. from Travelers Rest, SC on 02/19/26 Verified Purchase "Fantastic and professional service with a smile!"
	100% rating 100 by T.S. from Greenville, SC on 02/19/26 Verified Purchase "Communication from start to finish was excellent, and the company made an effort to get my issue resolved ASAP, which I was very grateful for. The technician was professional and very knowledgeable. Highly recommend. "
	100% rating 100 by K.D. from Mount Pleasant, SC on 02/18/26 Verified Purchase "Needed a plumber, and your TV ads came to mind. Gave it a try. Fast and outstanding service. Nick quickly identified and fixed our issue, and it was very reasonably priced. Thanks."
	100% rating 100 by J.J. from Spartanburg, SC on 02/18/26 Verified Purchase "After dealing with several other companies, I believe I found the right one for my HVAC system. From the dispatcher to Austin (the Technician) service I received was nothing short of outstanding. I haven't seen such professionalism and straightforward dealing from a company in quite some time. Thank you for showing what you represent. "
	100% rating 100 by D.D. from Central, SC on 02/18/26 Verified Purchase "I always have a positive experience with your company!"
	100% rating 100 by J.R. from Easley, SC on 02/18/26 Verified Purchase "Very efficient and courteous service technician who did excellent work, always pleased with the work done!"
	100% rating 100 by A.P. from Johns Island, SC on 02/17/26 Verified Purchase "Victor completed the plumbing inspection and upgrade professionally and in a timely manner. He is a pleasant and effective communicator. "

(3,278 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS