VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Preferred Home Services
94.488792640132 100
4.7

6,511 reviews since June, 2021

Preferred Home Services
(833) 321-0011 ·
North Charleston, SC 29405

Consumer Review Summary

6,511 reviews since June, 2021

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Preferred Home Services. Here are the results to date:

Satisfaction Ratings
5 Star
87%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

5,934 out of 6,415 gave 5 stars

Q: Timeliness in responding to your needs:

5,672 out of 6,440 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

5,413 out of 6,145 gave 5 stars

Q: Communication and follow-up from the Salesperson:

5,034 out of 5,975 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,142 out of 1,234 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,098 out of 1,237 gave 5 stars

Q: Condition of the work area after job completion:

5,636 out of 6,294 gave 5 stars

Q: How likely would you be to use our company again?

5,310 out of 6,417 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

5,166 out of 6,391 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,839 out of 5,186 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,677 out of 5,140 gave 5 stars

Q: Please rate your overall experience with our company:

5,282 out of 6,388 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
95% rating 100 from Summerville, SC on Verified Purchase
"Good experience."
100% rating 100 from Piedmont, SC on Verified Purchase
"These were very hardworking men. They did an excellent job. They all worked well together."
100% rating 100 from Spartanburg, SC on Verified Purchase
"I was very pleased with the work that I had done with this company. From the start they impressed me and just kept showing me they were the right group for the job. They responded to my inquiry fast and had a person out to price the job right away. He went over every detail, and when I accepted the price, he had me scheduled for the next day. When the crew arrived exactly when they said they would work began right away. They had the job done in 3 days and I was very pleased with the whole job. I had an issue with the toilet I supplied to be installed and the technician was there quickly and showed me what was wrong. I purchased a new toilet and he came back out and installed it and made sure I was happy with the work. Every single person I had contact with was very helpful and professional, but most of all friendly. Highly recommend them and will definitely use them again if needed."
100% rating 100 from Simpsonville, SC on Verified Purchase
"Chase was very courteous and friendly! "
100% rating 100 from Johns Island, SC on Verified Purchase
"Most professional communication platform I’ve seen in a home services company. Great job!"
100% rating 100 from Mount Pleasant, SC on Verified Purchase
"Great service - routine maintenance found a major issue and resolved it quickly. "
100% rating 100 from Moncks Corner, SC on Verified Purchase
"Great follow-up service, very professional!"
100% rating 100 from Charleston, SC on Verified Purchase
"Chris is knowledgeable, articulate, and friendly. He did a good job installing two water heaters for two separate customers living in townhouses side by side. His experience in the plumbing business showed. Thanks Chris!"
100% rating 100 from Charleston, SC on Verified Purchase
"Chris was very professional, knowledgeable, and answered all of my questions. "
100% rating 100 from Anderson, SC on Verified Purchase
"Everything was perfect!!!"
(2,667 Remaining)