Customer Reviews for Relief Heating and Cooling, LLC

4.9

191 reviews since August, 2020

(336) 442-9278 · reliefhc.com
Greensboro, NC 27406

Consumer Review Summary

191 reviews since August, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Relief Heating and Cooling, LLC. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

175 out of 189 gave 5 stars

Q: Timeliness in responding to your needs:

176 out of 189 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

88 out of 97 gave 5 stars

Q: Communication and follow-up from the Salesperson:

89 out of 97 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

89 out of 97 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

87 out of 97 gave 5 stars

Q: Condition of the work area after job completion:

171 out of 189 gave 5 stars

Q: How likely would you be to use our company again?

176 out of 190 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

175 out of 189 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

89 out of 92 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

84 out of 90 gave 5 stars

Q: Overall experience with the Service Technician:

90 out of 92 gave 5 stars

Q: Please rate your overall experience with our company:

178 out of 190 gave 5 stars

	100% rating 100 by E.M. from High Point, NC on 02/23/25 Verified Purchase "I couldn't be more pleased with the exceptional service I received during my recent AC unit replacement. From the initial consultation to the final installation, every step of the process was handled with utmost professionalism and expertise. They carefully protected my floors and surrounding area before beginning the installation. What really stood out was their attention to detail. They didn't just swap out the unit and leave – they meticulously tested every component, adjusted the thermostat settings, and even helped me understand how to get the most efficient performance from my new system. The team cleaned up so thoroughly afterward that you wouldn't have known they had been there, except for the quietly humming new AC unit. The new system is running beautifully, and I've already noticed a significant improvement in both cooling performance and energy efficiency. My utility bills have decreased, and the house maintains a much more consistent temperature throughout. Their pricing was transparent with no surprise fees, and the quality of work definitely justified the investment. The warranty coverage they provided also gives me peace of mind for years to come. If you require HVAC work, don't hesitate to hire this company. They've proven that great service and technical expertise still exist in the home services industry."
	100% rating 100 by K.F. from Greensboro, NC on 02/14/25 Verified Purchase "Excellent service, and very professional. I would highly recommend this company for your HVAC needs."
	98% rating 100 by A.B. from Winston Salem, NC on 01/27/25 Verified Purchase "We’re glad we chose your company for doing our heating and air. The professionalism was excellent from talking with the secretary and the team that put the units in. Every concern I had was addressed. Thank you all so much and thank you for the gift!"
	100% rating 100 by C.P. from Mc Leansville, NC on 01/19/25 Verified Purchase "Very impressed by the work and professionalism of the technician. "
	100% rating 100 by M.M. from High Point, NC on 12/31/24 Verified Purchase "Very pleased! "
	100% rating 100 by D.A. from Greensboro, NC on 11/15/24 Verified Purchase "Very, very happy. Luis was friendly and professional. Explained my furnace to me. Job completed in one day. The company is professional. Impressed with the neatness--their uniforms were very neat."
	100% rating 100 by S.E. from Greensboro, NC on 11/08/24 Verified Purchase "I highly recommend this company! Excellent service! They were very courteous and professional over the phone. The technician was very knowledgeable and explained in detail the issue I was having with my heater. They also gave me different repair options without pushing extra service. I will be using them for all of my HVAC work!"
	100% rating 100 by C.N. from Kernersville, NC on 10/08/24 Verified Purchase "You guys are awesome and very professional!"
	100% rating 100 by J.S. from Greensboro, NC on 09/30/24 Verified Purchase "Our installation was a bit complicated, and right at the end, a large storm arrived. The storm caused a few small issues with completion. All issues were resolved the next day and the system has been working fine since being installed. The installers stayed on task and were very professional, working with us all along the way. Afterward, the company even sent us a nice "thank you" gift. I would definitely recommend Relief Heating & Cooling for your HVAC needs. Thanks Relief!"
	100% rating 100 by B.W. from Greensboro, NC on 09/17/24 Verified Purchase "Both experiences we have had so far were emergencies and able to be handled quickly and professionally."

(89 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS