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Advantage Latta-Whitlow
97.303383128295 100
4.9

567 reviews since September, 2020

Advantage Latta-Whitlow
(785) 268-6996 ยท
Lawrence, KS 66044

Consumer Review Summary

567 reviews since September, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Advantage Latta-Whitlow. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
9%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

516 out of 562 gave 5 stars

Q: Timeliness in responding to your needs:

48 out of 52 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

499 out of 551 gave 5 stars

Q: Communication and follow-up from the Salesperson:

478 out of 542 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

443 out of 467 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

436 out of 470 gave 5 stars

Q: Condition of the work area after job completion:

410 out of 473 gave 5 stars

Q: How likely would you be to use our company again?

432 out of 476 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

420 out of 476 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2 out of 3 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2 out of 3 gave 5 stars

Q: Overall experience with the Service Technician:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

430 out of 474 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lawrence, KS on Verified Purchase
"Installation was scheduled and performed flawlessly!"
100% rating 100 from Topeka, KS on Verified Purchase
"Every technician Latta has sent to my home has been outstanding. Their service has been consistently excellent."
100% rating 100 from Topeka, KS on Verified Purchase
"All the personnel who came to my home were very nice and helpful. Very friendly. Not scared to have any of them in my home. All should be given an award for their work. Thank you!"
100% rating 100 from Topeka, KS on Verified Purchase
"The installers were efficient and installed our new furnace and air conditioner in a very efficient way. They took out the old equipment and installed the new without any fuss. They cleaned up after they were finished and explained how to use the new thermostat."
100% rating 100 from Topeka, KS on Verified Purchase
"I think the workers of the insulation of the furnace did an awesome job. They cleaned up after themselves. It was great."
94% rating 100 from Topeka, KS on Verified Purchase
"My experience was very good. Jonathan and his crew did a very good job of installing the furnace and air conditioner. They were done in a very good time. Tracy in the office answered my questions and was very helpful and nice. I have been a customer for years and am very satisfied. "
100% rating 100 from Lawrence, KS on Verified Purchase
"We have used Advantage for the past year and a half after our previous company merged with another company and raised its rates substantially. We have been pleased with Advantage. All three technicians who worked on our repair and/or installation (Levi, Gannon, and John) were very good to work with and were very thorough. "
100% rating 100 from Topeka, KS on Verified Purchase
"The techs who did the install were great. The sales contact was very responsive and answered all our questions. Highly recommend this company!"
100% rating 100 from Lawrence, KS on Verified Purchase
"Great service and appreciated the personal associates who came to do the install. "
100% rating 100 from Lawrence, KS on Verified Purchase
"The price was good and friendly, professional staff completed the job efficiently and completely! Well done!! "
(180 Remaining)