Customer Reviews for Advantage Latta-Whitlow

Advantage Latta-Whitlow

4.9

502 reviews since September, 2020

(785) 268-6996 · kansasadvantage.com
Lawrence, KS 66044

Consumer Review Summary

502 reviews since September, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Advantage Latta-Whitlow. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

457 out of 499 gave 5 stars

Q: Timeliness in responding to your needs:

48 out of 52 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

441 out of 488 gave 5 stars

Q: Communication and follow-up from the Salesperson:

424 out of 480 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

387 out of 405 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

379 out of 407 gave 5 stars

Q: Condition of the work area after job completion:

354 out of 410 gave 5 stars

Q: How likely would you be to use our company again?

371 out of 411 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

360 out of 411 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2 out of 3 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2 out of 3 gave 5 stars

Q: Overall experience with the Service Technician:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

372 out of 410 gave 5 stars

	100% rating 100 by B.P. from Topeka, KS on 05/15/25 Verified Purchase "Company is fast, thorough and professional. they do it all while their friendly approach makes you feel like you are their only customer."
	100% rating 100 by J.F. from Lawrence, KS on 05/14/25 Verified Purchase "The Advantage crew did a great job as far as I know, since I don’t know about HVACs. It was installed, and now we are enjoying it. Thank you! "
	100% rating 100 by D.S. from Topeka, KS on 05/13/25 Verified Purchase "We felt that your team was excellent. Everyone responded to our needs, which led to excellent customer service."
	100% rating 100 by H.A. from Topeka, KS on 05/04/25 Verified Purchase "We have been with Advantage Latta-Whitlow for years!! We have always received fast, friendly, and quality work!! Levi was great, giving us a proposal with a couple of options!! Thank you for your help!!"
	100% rating 100 by M.S. from Topeka, KS on 04/01/25 Verified Purchase "Very happy with the professional service. Prompt and reliable!! "
	100% rating 100 by M.H. from Topeka, KS on 03/15/25 Verified Purchase "Very happy with all of the staff and installation personnel. The installation area was left very clean and they took all of their trash. Looking forward to using the furnace and air conditioner. Thank all of you!"
	100% rating 100 by A.M. from Lawrence, KS on 03/01/25 Verified Purchase "Thomas, Gannon, and Damon were excellent and did a very thorough job from installation to clean-up. I was comfortable having them in my home and they were all knowledgeable and very polite! I am very happy with Advantage's services. "
	94% rating 100 by K.R. from Lawrence, KS on 02/27/25 Verified Purchase "I really felt comfortable discussing the options with the sales person. The installers were friendly and approachable. It was a good experience despite a couple minor complications."
	100% rating 100 by C.S. from Topeka, KS on 02/09/25 Verified Purchase "Thank you--love our new furnace."
	100% rating 100 by B.J. from Lawrence, KS on 01/25/25 Verified Purchase "The gentlemen that came and installed our furnace were Incredible!"

(160 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS